Casey Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ronald Jones
a week ago
Went to get inspection and oil change, turns out I missed a recall. Despite arriving 40 minutes early, took my ridgeline in early and got all the work done including recall work and when I mentioned a slow brake fluid leak, Casey Honda service took care of that also, great service and done fairly quickly. Overall a very satisfied customer.Would recommend .. !!!!

  Stephanie Cowley
2 weeks ago
I must commend the professionalism exhibited by all personnel encountered, from the moment of dropping off my vehicle to its retrieval. However, I encountered an issue when I dropped off my vehicle on the preceding day of closure, prompting three subsequent inquiries regarding its status. Regrettably, despite assurances of a callback from my service advisor, David, no communication ensued until approximately 3 p.m. A subsequent conversation with a manager facilitated an update, albeit lacking substantive information. Ultimately, David relayed that the purported noise emanating from my 2024 Honda Pilot TrailSport, designed for off-roading, might have been attributed to road debris lodged within the tire well. While acknowledging David s professionalism and courtesy, I advocate for enhanced communication protocols to ensure customers remain adequately informed amidst operational demands. It is my hope that such feedback fosters an environment of continuous improvement and customer satisfaction.

  Maddie Sparks
2 months ago
I have only ever experienced the best service here. Between the ease of scheduling my appointment to the actual work getting done, I have never been so happy before with a service provider. David (my go-to advisor) continuously goes over and beyond, ensuring I m always updated, and answering any questions I might have. All in all the staff is amazing, services are seamlessly taken care of, and I couldn t be happier with how they take care of me and one of my biggest investments. A huge shoutout to their technician who completed the detailing service on my car as well, I never knew it could be so clean with owning two large dogs!

  Jeanette Richardson
4 days ago
Job well done although the prices are always high to be serviced at a dealership, we wanted to be certain our son had a safe, reliable car to drive.. that s priceless.

  Lucy Pitts
a month ago
It was my first time in Casey's service. I had David George as my service advisor. I was treated with respect. They were quick in getting my car back to me. Everything was explained to me. I will be returning! Thank you very much.

  Tim M
a month ago
Great service advisor and quick service. The only reason for 4 stars is they did not reset my maintenance reminder on the dash. I called and they said to bring it back in however I don t live close and rarely go to Newport News, I googled and it was easy to reset but I can t give a 5 stars rating.

  YJ
6 days ago
This place is very professional and more reliable than any other auto shop. I regret not going to dealer service from the beginning. Avoid going to B&L Automotive, especially near Jefferson and Fort Eustis Blvd. I was able to fix their mess for cheaper at the dealer. I am very satisfied with the service from the Honda dealer.

  Erica Edge (TRC Intl Psalms 32:8)
a month ago
I will tell you, since I was stationed here in 06 this is the only place I've taken my ridgeline. Every tech regardless of what the maintenance was has been OUTSTANDING. This time was no different. Amanda H.'s customer service was exceptional. My family had a lot going on and she worked with me. Her boss worked with me. I WILL NOT BE TAKING MY TRUCK TO ANY OTHER COMPANY IF I CAN HELP IT. CONTINUITY OF CARE EVEN IN A VEHICLE IS VERY IMPORTANT TO ME. BLESSINGS ALL

  Cindi Moyer
2 weeks ago
Every encounter with this dealership has been good. I ve bought four vehicles here and have always had great transactions. The service dept is excellent! I am ready for Honda to make a new convertible, and then my dreams will come true!

  Mozell Harris
3 weeks ago
I can t ask for better services. They are on time and ready when you arrive. They finish in a reasonable time. Thank you for the services you have gave me. I will always tell people to go to your business. Honda to buy lease and services. They are friendly and keep your car clean. Thanks Honda services. MH.

  David Hyman
3 weeks ago
I just like the dealership and the people who work at Casey Honda . They are very courteous and there to help with all your car concerns. They are quick and efficient and always return your car the way it came in . My service advisor is second to none David George. Thank you.

  Ed Burton
a month ago
Nate my service assistant was great!! Had my car serviced and completed at the time quoted. When done notified me by text, email and phone. Even came in under the quoted repair cost. Couldn't ask for better service and support.

  Rebecca Wheeler
a month ago
I ve worked with Casey Honda for 25 years now and (obviously) am completely delighted with their service. They are great! And I appreciate their deep care for my Honda HR-V. Thank you to Casey Honda!

  Ernie
a week ago
Great Service, went well, completed at the specified time allowed. Karla the customer service representative, explained exactly what was needed to get the job done! Give her a Raise!

  Avelino Noble
2 months ago
Service Advisor Nathaniel Tracy was very helpful and very professional. He is very knowledgeable in his work. Other personnel like those checking vehicles when you drive in are likewise helpful

  T Berry
a month ago
Brought one of my vehicles in for service. This was my first visit to Casey Honda. The person on the phone to schedule the service was very nice and the service technician Chris Bailey was excellent. Would consider bringing all my vehicles here for service.

  Paul Sluzynski
6 days ago
I took my 2024 crv for it 30 checkup while i was speaking to the advisor i happened to look back to my vehicle and to my surprise another counter person was filling out paperwork for the car behind me , he had form on my car and proceeded to fill out the paperwork, now I think this is very poor customer service I don t care if the car is brand new or used you of all people should be treating the vehicles in your shop with respect. I paid a lot of money for this car and I wouldn t even do that to my own car never mind a service tech doing it in front of customers. Hey Casey buy your people some clip boards and tell them to stay off the paint.

  roger ross
2 months ago
My recent experience with Casey Honda was truly a good one. Shelby was polite, knowledgeable, and professional. My car was in and out in less than 2 hours just as she said that it would be. Thank you for a job well done.

  Marianne Todd
2 months ago
Everyone, from the first phone call to say I had an issue with my battery to the last wave goodbye, was friendly, helpful and pleased to be able to solve the problem expeditiously. The service was responsive and great!

  Malinda Bradley
a month ago
I always get prompt, courteous service at Casey Honda and would not take my car anywhere else for servicing. They do very good work and my service manager, Amanda, always takes the best care of me.

  Dennis Dicus
a month ago
State Inspection, oil/filter change, check of fluids, belts, hoses, boots, wiper blade replacement performed accurately and on time. Took advantage of courtesy car service. Staff friendly, courteous, knowledgeable.

  Justin Jones
2 weeks ago
After a mediocre experience last time Casey Honda has gotten back into my good graces. Been a customer for many years now, glad they've returned to their excellent service ways.

  jim hockett
a month ago
In and out oil change and tire rotation while I wait. It was very quick and friendly service. Can't ask for any better service than that.

  Carl Smith
a week ago
No Complaints!Initial phone contacts were friendly and supportive service advisor was informative.

  Tiffany Taylor
a year ago
Jason Hawkins in Sales, Chris the sales manager, and everyone else made this car buying experience very pleasurable. This truck is awesome (of course I did my research on this one) but there is so much more to discover on this truck, and Jason showed me more than I knew already. Thanks so very much

  Lisa
a month ago
Great service and very professional. Listened to my questions. Quicker turnaround time than expected!

  John Primm
2 months ago
Professional and courteous staff in the service area. Communicated clearly and honestly about options. Amanda Humphreys was particularly good.

  Real 007
a month ago
Left dealership and the SRS and Check Engine Light were on - that after paying a $1690.00 invoice for assorted repairs to the engine and airbags. Plus get this --they wanted another $169 to do diagnostics - same diagnostic they did earlier during the $1690.00 of repairs.

  Maryia Yurhelevich
4 months ago
I ve been a Casey Honda service customer for 5 years now and have always had a great experience there. David George is a fantastic service advisor, very knowledgeable and helpful.

  John Crawley
a month ago
My service manager did an outstanding job of keeping me informed about my repairs, plus letting me know all of my options available.