AutoZone Auto Parts

4.3 (213)

  12915 Jefferson Ave, Newport News, VA 23608
  (757) 833-3019
  autozone.com
  Claimed

Auto parts store Car accessories store Car battery store Tool rental service

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alena
5 months ago
Battery brought no good had to get one from Totoya was out of work for days when the manager realize I wasn t exchanging for a new one her whole attitude became unacceptable and unprofessional.. never buy anything from another Auto Zone basic offer that experience.

  laura tabb
a year ago
I went into this AutoZone today asking what motor oil I needed for my car, and told them what had been going on with it. They of course helped with that. April then came out to check my battery instead of just blindly selling me a new one, which I'm super grateful for! She also checked my oil to make sure everything was good. She then gave me some advice, I followed, and I'll check back in with them in a few days. Everyone working there was funny and kind, and this will definitely be my go-to store from now on!

  Sam Sattar
4 weeks ago
They are always helpful

  Craig Cannon
5 years ago
The parts guy that helped me and ring me up was as helpful as a brick personality was that of a wall did not answer any questions did not know any answers no help whatsoever ask somebody else and he got mad rang me up and would not say another word not even thank you have a nice day very unprofessional price was extremely high on item so I chose another one and that made him even madder not a very good experience not like the other AutoZone I go to other associates were busy and seemed to be polite

  Ryan Campione
2 years ago
SUPER HELPFUL! Our battery light came on during the middle of our road trip. Corey was super helpful in diagnosing the problem and gave us recommendations on how to quickly get it fixed. These guys are top quality folks.

  Greg Walsh
a year ago
So far so good, only the second time dealing with them and the staff has been excellent very helpful and knowledgeable.

  Rhonda Jeanne Kestin
2 years ago
My battery was having trouble starting, and the guy there saw it was an AutoZone battery, so he tightened the connection on it, and tested it. The battery itself was fine, it was just the loose connection. I didn't have to pay out a dime!

  Catherine W
2 years ago
I had to get a new car battery for my Nissan and they were kind, helpful and fast. Thanks! Just move to Richneck and I'm grateful this location is so close.

  Schmidty
3 years ago
Very knowledgeable staff and willing to help you with whatever you need. Joseph and Stephen are awesome! The store is stocked and very clean. Highly recommend.

  Gunny
5 years ago
1,000 miles from home, having issues with my truck, John and Ria beyond tried to help narrow down the problem. We were able to come up with a solution. Will certainly go back.

  Jennifer McCoy
4 years ago
Very helpful. My alternator went out and I got one and it went bad and had to call and get me one from a different store. Very great customer service.

  Manuel Bou
7 years ago
One thing i like the most is that items that they do not stock are brought to the store within hours or a day at most. It makes car work flow better and they have 10% discount for military which is always a plus.

  Malachi Lewis donaway
5 months ago
Love them

  Max1Chase1
6 years ago
The store in my area is well stocked and carry hard to find items like a 84 Goldwing oil filter, and they give a military discount.

  Nick Murray
5 years ago
Okay selection not bad service some visits have had pushy staff and others (mostly at night) have been great and just check me out like I want.

  Caleb Tidei
4 years ago
They were out of what I was looking for, wheel studs, anti-seize, the store layout didn't make sense, and the guy at the desk, I don't know if it was just his mannerism but let's just say he did not come off as overly friendly.

  Terry Decker
4 years ago
Friendly staff, knowledgeable many in store parts will check battery for free install wiper blades for free if you buy it there

  Janice M
a year ago
Great staff, friendly courtesy service. Parts prices were below Advance Auto

  Esamuel Tutt
5 years ago
The staff were friendly and helpful ...i'll definitely go back for my vehicle needs!

  M B
5 years ago
Three or four employees worked in the store and none of them made much of an effort to help. I was going to spend about $100 on equipment but mainly left with nothing

  Joshua (Tigecaller)
5 years ago
Been here acouple time and have had no problem. The staff I have talked to help me with anything with no problem.

  Melissa Gatti
6 years ago
They were super helpful. was able to check the engine light on a used car and know what i was getting i to in minutes.

  Wolfgang Illgen
4 years ago
Great variety of products knowledgable staff. Good place to go.

  Carlton Campbell
7 years ago
Good service, competitive prices. Folks behind the counter are fairly knowledgeable.

  Ty in VA
a year ago
I couldn't tell if it was a parking lot or a dump . So much trash on the ground

  Raccshi Wilson
6 years ago
Good group of people. Except for the old guy he needs to work on his interpersonal communication skills.

  Francine Allen
5 years ago
Great people working here/very friendly knowledgeable & helpful! Thank you.

  Nae K
4 years ago
Always has parts you need, or can have them shipped, each location I've been in has friendly, patient, professional staff.

  Darline Stevens
5 years ago
Everything that you need they have it and great customer service and great prices

  vania delgado
5 years ago
Very professional j had an issue at the other autozone on denbigh the store manager was very rude they helped me a lot at this specific location

  Opening Hours

Monday 7:30 AM-10 PM
Tuesday 7:30 AM-10 PM
Wednesday 7:30 AM-10 PM
Thursday 7:30 AM-10 PM
Friday 7:30 AM-10 PM
Saturday 7:30 AM-9 PM
Sunday 8 AM-9 PM

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