AAA Newport News Insurance and Member Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Silvio
a month ago
Outstanding! I went to this office to simply register for TSA pre-check. The woman that greeted me could not have been more pleasant. Then the agent that processed my registration was excellent as well. She was efficient, extremely nice and actually made my visit enjoyable. Thanks to these kind folks.

  Rusty Wilson
7 years ago
Always get my international drivers license here. Staff is always friendly and delightful.

  Peter Johns
5 years ago
I am writing to give well deserved feedback from our experience with Angel Washington at AAA Travel on J Clyde in Newport news. First, if you have the opportunity to work with Angel, you will not be disappointed. Her professionalism and attention to her customer s needs, specifically her elite level of customer service and ability to deliver our requests set her apart from any travel agent we have used. Angel recently planned our honeymoon to the Dominican. Going into the planning, we had a list of things we wanted included in our experience. We looked at several different packages, but Angel was relentless until we found the perfect one. Our honeymoon was amazing and we owe it all to Angel! Thank you so much Angel for all your time and hard work. From start to finish, Angel Washington is a joy to work with who dedicates herself to her clients to ensure their travel needs are met. She is a true travel angel!

  Larry Barqs
a year ago
Made an appointment online, followed gps to address given. Could not find DMV, no signs as to where it could be. I left and went back home. Found out later it was inside AAA need a sign if two places/business share an address

  Holly Howlen
2 years ago
I really don t know why I even pay for AAA. My wife broke down in the middle of the main road, was unfortunately impeding traffic. Waiting with a police officer for over an hour without so much as a phone call or any kind of ETA. This AAA company is discourteous and rude on the phone as well. Will def be looking into other roadside assistance.

  Victor Rivera
2 years ago
I have to say that my agent Kristal was amazing she gave me an amazing quote and got me on the road fully covered along with renters coverage for my home all at a very great price thank you. Highly recommended

  Joe Blumber
5 years ago
AAA is great! Wonderful travelers advise and travel agent service. Their maps and guidebooks are great too. They will map your trip to avoid roadwork and see all the best sights.

  Darlean Basuedayva
4 years ago
Cheryl is the best travel agent there. She arranged a trip to Instanbul Turkey for me. It was the best trip I have ever taken. Every detail was taken care of and all documents neatly packaged.Cheryl, just didn't book a trip for me rather an eye opening adventure to cultures, people and history. From my departure out of Newport News to landing in Instanbul was flawless. The return trip was just as great. Cheryl is the guru of travel!

  Carrielene Pugh
2 years ago
Every time I had to use my AAA the dispatcher always gave me an ETA but Tow Driver always came before the time I was given. GREAT JOB!

  Ali
a year ago
No where says DMV!!!!! Missed appointments because supposedly THIS is DMV, same address Virginia.gov gives .yet NOTHING that says DMV location.

  Cathy Sarmento
4 years ago
Helpful in transferring membership from another territory and securing new insurance bundled package. Very responsive and great communication.

  Cris
4 years ago
As a new resident to the area I headed directly to my local AAA office to get local info as was greeted warmly. Keep up the good work AAA

  Sharon C.
3 years ago
Staff are so helpful. Brochures and information are always available. Savings on travel through AAA are so worth it.

  Tom Teigeler
6 years ago
Passport photo quickly and professionally done and volunteered to get me the proper government forms to renew passport. Really nice lady helping

  Mark Walls
4 years ago
We have used this offoce mant times since becoming members 30+ years ago. Always friendly and knowledgeable. International drivers license!!!!

  frenchie 121
3 years ago
Really wonderful service with great deals, in and out in 30 min with a whole account set up

  Robert N. Lemon III
4 years ago
I had to cancel a trip , because of Drs. Appointment. I put 800.+ down and they only gave me 367.00 down.

  Phyllis Whitley
2 years ago
Mapped our last trip for us, great service.

  Terreance Bowen
5 years ago
Miss Wagner's one of the friendliest people you'll ever meet she was courteous and a big help thank you

  Pam Romeo
3 years ago
Our experience with Angel is always top notch!!! Love her.

  Mr King
4 years ago
Great customer serviceGreat pricesGreat optionsGreat DiscountsOverall a good company

  Frances Sachse
4 years ago
Inflated tire so we could drive to get the leak repaired.whole process took about half an hour.

  Sarah Villanueva
4 years ago
The owner was not there to cook so my flounder was not done could not get crab meat in butter like the owner fixed for us.

  Tami Marsh
7 years ago
They have been so helpful every time I come in

  D Streeter
5 years ago
Thank You , you always help me. I depend on your help. Especially when traveling to places I'm not familiar with.

  None OfURbusiness
4 years ago
Very polite; info that comes from personal experience.

  dennett rose
4 years ago
Quick service and the techs even offer free advice.

  ROBIN O'Donnell
5 years ago
Great service. Very helpful petsonnel

  Amy Daluisio
2 years ago
Did not get address right. Three hours later.

  Raymer Jennifer
6 years ago
Went there to plan vacation. Angel was awesome.