West Lake Automotive Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rick Siebert
6 months ago
Excellent service and super friendly! Immediately identified a tire problem that saved us from a blowout on the road. They also went above and beyond to fix a front-end alignment problem on my son's truck.

  Richard Morrison
8 months ago
Excellent shop, very impressed with their service.We came into town for a vacation with a slow leak in one tire. Despite having a full schedule they squeezed us in between other appointments.Within an hour they had the tire repaired, mounted, and had re-secured the spare under the truck bed, all for less than $50.

  Gabriel Cox
2 weeks ago
Great service and the job was done great and well. Thanks

  karen hughes
2 months ago
I asked them to expedite my car alignment due to an out of town emergency. They were very helpful and accommodating.

  Rusty Richardson
6 months ago
I have always had very good experiences here, and I trust their mechanics to do things right. Charlie, Roger, and Derek are always very helpful and will put in the extra effort for their customers!

  Camille Garza
3 months ago
Best automotive services business at Westlake. They are professional, knowledgeable, and accommodate appointments as to the best of their ability.

  Ken Powers
a year ago
Service is always good and fair. The guys that run the place are great at communicating any problems or issues. We have used them for over 10 years with multiple cars with no problems.

  Greg Millner
7 months ago
If you can plan your auto or truck repair 3 to 4 weeks in advance then this is a very good place. If not...I suggest you find another shop. Only game in town...

  Texas Native
a year ago
I called this business at 12:45pm on 12/22/22. I very calmly explained that I had a flat tire, am a local resident, and needed to leave town on 12/23/22 for the Christmas holiday and urgently needed to get the tire fixed/changed. The person that answered the phone said, sorry, we don t keep tires in stock. I then said, If I was your mother and was leaving town tomorrow what advice would you give to her? He very flippantly responded with, I would tell her to fix it herself because she knows how to do so For a business whose main job is to help those with automotive issues I was flabbergasted that someone would give an answer like this - especially over the holiday season when it s especially important to treat others with dignity and respect.

  Jeffrey T. Smith
5 months ago
Excellent Automotive Service Center. Friendly, knowledgeable and they use quality parts.

  Doug Morrison
7 months ago
I have never had better automotive service in my life. They always go above and beyond and only one I trust with our cars. Prices are very reasonable. Nice waiting area with tv, wifi, and coffee. If your car is beyond repair, they can help you find a replacement used car too.

  Melissa Lozo
11 months ago
It's definitely a 5-star experience every time I go to Westlake. Roger and the rest of Westlake's employees are great to work with.

  Paul Caldwell
a year ago
These are top notch people. The work very hard to be sure your vehicle is fixed correctly and they stand behind the work they do. A good trusted vehicle service shop when you need it. Great service and great people.

  Tom Gordon
4 years ago
Westlake Auto is a great addition to the Lake. Great customer service, high integrity, quality work and very reasonable prices. Always willing to go the extra mile to satisfy their customers. The shop is also very clean and organized. They had a great Customer Appreciation Day Saturday to celebrate 10 years at the Lake.

  Paul Strumph
3 years ago
I am over 50 years old, and have lived in at least 4 states and have been the person to bring in our cars for routine maintenance, as well as diagnosing and fixing problems. In my entire life, I have never had the honest, professional, fair-priced experiences that I have had here ever since they opened and I met Roger more than 10 years ago. This is the ONLY place I will bring our cars. My daugher and son-in law live in NY and when they drive here to visit, they make an appointment to have the required service / maintenance done at Westlake Automotive. That is how good this place is!Services: Steering & suspension repair, General repairs & maintenance, Engine repair, Air conditioning, Battery, Oil change

  linda young
11 months ago
That's the best place to get the car looked after, they care and take the time to get it done right and for a good fair price too

  Jennifer Reese
2 years ago
I have nothing but great things to say about everyone at Westlake auto. They're straight forward and honest mechanics. It's sad to say but I haven't seen much of that since moving to this area. I highly recommend checking them out. You won't be disappointed.

  Jay Furick
4 years ago
Can't say enough good things about them. High quality work, trust-worthy, fair prices, friendly and attentive staff, spotless facility. Best place I have ever dealt with in 60 years of driving.

  Juanita Thomas
2 years ago
Amazing - as always! Roger is always a pleasure to chat with and do business with. He always gets me in and out of there as quickly as possible!! I highly recommend them for automotive repair.

  Brian Mcmillian
a year ago
Transmission went out of my mother-in-law's van not only did they get the van back in a timely fashion but they had all paperwork that they may need to file ready for them plus all the paperwork for the warranty taking care of so the only thing they had to do was just drive thank you Roger and Charlie

  Cecilia Funk
a year ago
Took the time to explain repairs. Looked it for our safety and well being! Excellent service!

  Terry Downs
a year ago
Great job repairing a nail in tire with a patch. Front desk even tried another shop to get it done faster. Nice consideration of my time and urgency for the repair

  Krystal Largen
5 years ago
Update: I definitely do not have the wrong facility. Of course you wouldn't have anything. I am sure everything was tossed when I left. You are directly across the street from the State Farm office, where you should no longer expect to receive any referrals from. I had the Buick that when you guys initially received it (via first thing in the morming and towed in where my name and phone number were provided with a discription of the issue), let sit untouched until I called in to follow up (since I had not heard anything from anyone) around 4 that day. I was told that you had no idea where the vehicle came from or whose it was, that you were waiting and hoping that someone would call about it.Worst place in the area to take a vehicle and trust they diagnose it correctly and HONESTLY. Make sure you don't go if you're a female. They take advantage of the fact that they believe you don't know a lot about cars. They come up with an over $2,000 job and then refuse to give you a diagnostic printout of what is wrong. They obviously didn't want anything in writing as proof that they were telling me things were needed that were not. I was talked down to and treated very disrespectfully. Not one conversation I had with anybody working there was handled in a professional manner. When I went to pick up my car my keys were thrown at me across the counter.

  Joseph Olschner
7 years ago
Had a daughter call me with sudden car problems, did the Google thing and found these guys. Both Roger and Charley were exceptional in this world and yet they were just the normal, great people you would want to help your kid out of a jam hundreds of miles away. Thanks for all that you did.

  Bryan Sicher
3 years ago
The best automotive repair experience that a customer can have. They have kept my families vehicles performing well for over a decade. They are always professional, knowledgeable, pleasant, honest and fair.

  Ashley Turner
2 years ago
Roger Thomas and staff are amazing people to work with. If you are looking for trustworthy mechanics, look no further. Great group of guys!

  Randy Smith
8 years ago
These guys care about their customers. It is a shop you can trust, I do. I deliver mail with my vehicles and they help me to keep them in excellent condition. They fix what needs fixing and tell you about any up-coming issues they may notice so you can have them repaired before they cost more then they should or before you break down on the road.

  Richard Thomas
2 years ago
These folks are courteous and professional. Always fair, and work is done in a timely manner. We will not take our cars anywhere else.Services: Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Body & Trim, Brakes, Battery, Oil changeServices: Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Body & Trim, Brakes, Battery, Oil change

  Alicia Dudley
9 years ago
I completely trust these guys with all of my automotive needs. I never feel like I'm being taken advantage of, they always explain what they are doing in full detail AND are straightforward with my options. I won't take my car anywhere else.

  Roy Sutton
14 years ago
Great group of people. Always have the customer's interest at heart. Their techs. are true professionals and they can service and repair any type of car.FYI The picture is not of Westlake Automotive.