S&M Automotive Service LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Kersey
3 months ago
I've been a loyal customer of S&M Auto for over a decade, and I can confidently say they are exceptional. This family-oriented business, led by Mike and Dewayne, exudes trustworthiness. Gone are the days of worrying about being misled; with them, I always receive honest recommendations tailored to what's best for me and my family. The peace of mind they provide has significantly reduced stress in my life, and I appreciate everything they do. S&M Auto is more than just an auto service it's a reliable partner you can count on. Highly recommend!

  Emilia Albeitawi
2 months ago
I am continually impressed with the level of communication, professionalism, and quality of work done at S&M Auto Repair. Dwayne, Mark, and all the staff at S&M really are unparalleled in the level of care and service that they provide to their customers. 5 out of 5 stars! Within the last couple months I have had a few thousand dollars of work done on my older vehicle at S&M and it has all stood the test of time and hard driving. The work was completed efficiently in the time frame quoted and for the work order cost quoted. I trust my life and vehicle to these mechanics when they do work on my vehicle and they really show that they value that and understand the importance of the work they do for people. I have been to many other shops in the Richmond area over the lifespan of my vehicle (that has nearly 170,000 miles) and while some other shops may save you a few dollars, the stress and anxiety associated with their below par service and communication simply isn t worth it! I will continue to be a loyal customer to S&M Auto and will refer my network to them for trustworthy and reliable auto repair.

  Andrew Hubble
3 months ago
Mike s awesome, honest guy that tells you straight. Had to get a big project done on my trucks HVAC unit and also a bearing in my wheel. He did all that perfectly and let me know about a few other issues. Good people

  Jim Hurtubise
2 months ago
Very informative, trustworthy, and dependable! The entire team was a breath of fresh air! Colin & Daniel were exceptional to work with.

  Jadie
5 months ago
Always friendly and attentive service. Quick turnarounds. Very knowledgeable and well rounded team at this shop and they always have a state inspector with same day service. ::)

  Will Dougherty
3 weeks ago
All Access ServicesNo complaints. They try to get you in and out. They try and service you that day. No issues. They have our continued business

  Amy
4 days ago
Awesome shop and guys! I won't go anywhere else.

  Ian MacDonald
10 months ago
Wonderful experience. All discrepancies found and corrected upon notification and agreement. I always have excellent outcomes. Have been using their services for approx 11 years with no adverse incidents. Enthusiastically recommend.

  Dolly Varney
5 months ago
They were awesome. They fixed my car quickly and efficiently. Thank you guys.

  Kerrie Scott
a year ago
100% disgusted. Been going to these guys for some years, but that stops today. Never had problems with Mike, today due to Dwayne s lack of customer service they lost a faithful customer. Which I KNOW he doesn t care, but he should. I called after my husband was charged $120 for a check engine light. Since this is done as a courtesy at many places we had no idea of the cost and was not told of the cost prior. I asked Dwayne if he told my husband what it would cost when he called to schedule his inspection and he flat out said I don t believe I did . Not sure how difficult it would ve been to do that. My husband surely would not have had them do it had he d known it was $120. I called to speak about it because my husband is not going to speak up when something is wrong. Dwayne s reply to me was nobody has ever complained before wow. Great customer service. Great way to run a business in 2022. SmhIf nobody ever complained before, maybe you made them aware of the price upfront? I should not be surprised at this though ..make sure if you use them to ASK QUESTIONS and never agree to the smallest service without ASKINGService: Vehicle Inspection

  Jeff Marble
5 months ago
These guys have taken care of all my personal and business vehicles for ove 10 years. They are that mechanic you can trust.

  Dennis Gilliam
a year ago
Continue to use these guys due to good work, fair prices and friendly attitude when dealing with customers. I have recommended them to a lot of people. Will continue to go there.I went for inspection and though they did find something, I was impressed on how thoroughly they inspected the car. They found a problem and it could have been serious. I needed to wait for things to be done. Nice waiting room. I recommend them. They even let you bring in oil, etc to let you save a little money.

  Austin Gilbert
a year ago
Mike, Dewayne and the rest of the team are great, very professional and respectful. Everyone I have spoken with is always willing to help and are very polite and well spoken. I go past about 16 other auto repair shops to go to theirs because they are reliable, fair, and most of all they have INTEGRITY. I highly recommend S&M to all my friends and family.Services: Exhaust, Tires, General repairs & maintenance, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Auto exhaust system replacement, Wheel alignment, Brakes, Auto tire replacement, Oil change

  Kirk Tower
a month ago
Continue to really like the place, Mike's great!!!Best place to get your car maintained and or repaired. They stand by their service work.Highly recommend!!

  Mary Haslow
a year ago
Highly recommended!!!An older car needed some TLC. It required maintenance that was above the skills of its owner. Molding repair, windshield leak, cloudy headlights and driver seat no longer would recline in either direction. I was very pleased with Mike's ongoing communication and updates. All work was completed to my satisfaction. This is the only business my old car has been to who has extremely knowledgeable and professional service technicians. Thank you so much!!Services: Auto body & trim repair, Auto windshield repair, Auto water leak repair, General repairs & maintenance, Vehicle Inspection, Vehicle safety inspection

  Nicolas Pratt
10 months ago
Quality repair done in a very timely and thorough manner. The service staff are all friendly and happy to answer any questions. Would highly recommend.Services: General repairs & maintenance, Brakes, Air conditioningServices: General repairs & maintenance, Brakes, Air conditioning

  Dave Terwilliger
a year ago
Not sure how to write a review or testimonial,but feel free to use this. Very pleased with your prompt availability,then expert diagnosis and repair of our old Honda Odyssey. Next auto problem we have, we'll be back in. Thanks so much.Services: Steering & suspension repair, Tire rotationsServices: Steering & suspension repair, Tire rotations

  scott boggs
11 months ago
Great guys, great communication, and good price. Same as any other shop as there are diagnostic fees but they offer cost affordable options. Will be back, 100%.

  Doug Kulp
4 years ago
Ive been going to these guys for 9+ years. They put customer service first before profit. They will keep it straight with you and always look out for your best interest. Ive sent several people their way and those people say the same thing too! Thank you Mike and Bobby. I appreciate everything you two and the rest of the staff do at S&M!!

  Matthew Owens-Sturgill
a year ago
The guys here are real good at their jobs. I never feel pressured into getting work done. They are quick and professional. They're the only place I ever take my vehicles.

  William Seay
a year ago
Made an appointment to get my car inspected, brought it in, and was done in less than 15 minutes. Staff was very professional and overall experience was outstanding. Will be bringing my car back here for future inspections.

  Camille Slavin
4 years ago
Always pleased with the service received at S&M Automotive. Personable and knowledgeable the owner and his employees listen to your concerns regarding your vehicle if any are voiced. Routine maintenance is always monitored and checked. They go above and beyond to maintain your vehicle and always provide that little extra that other shops find unnecessary. Highly recommend this automotive shop for those looking for quality work.

  Travis Justice
5 years ago
Great people and great mechanics. They know their work and are very competent. Quick and efficient when it comes to your vehicle. Quality services from this company. Will continue to bring my vehicle here! Treated better than any shop in mechanicsville.

  Jonathan Carter
4 years ago
Honest and very helpful people that saved me a lot of money, and assisted even locating a part for me from a salvage yard. Mike and the employees there care about their customers and don't just see us as dollar signs. Will be back when my Honda needs repairs.

  Trina Nix
5 years ago
I've been taking our vehicles to S&M since moving to Mechanicsville.They are very professional, honest and I feel confident out vehicles are in good hands with everyone that works there .Mike has always been patient, kind and curtious when I've called and has questions.Best prices, and do their best to get your vehicle back as soon as they can.I would highly recommend them for any work needed on a vehicle .

  Beth Hamilton
9 years ago
We were fortunate enough to have gotten a recommendation for S&M Auto some years back by a satisfied customer. We have had some problems with repairs done in the past with other service centers in the Mechanicsville area, BUT NOT HERE!!!! I have not only been impressed with the service but also with Mike's honesty and for taking the time to explain or research something.Do yourself a favor and give these people a shot. I assure you that you will be glad you did!

  Brian Duffy
4 years ago
Very professional. Went in for a state inspection, they immediately recieved my vehicle and had me in and out in around 30 minutes. No hidden costs, no suggestions like many other places. These guys are great and I highly recommend them.

  Olivia Balas
3 years ago
This is a very nice shop that does excellent quality work. This shop is staffed with talented TECHNICIANS not mechanics.When I drive away after having my car being serviced I feel confident about the work. They re always honest about what I need and never try to sell me on flushes and unnecessary services that don t benefit the performance of my car. And to go further, I ve had our GMC Yukon and VW GTI both serviced there and the work was equally excellent on both. If you want excellent work and honest guys take your vehicle here. You will not disappointed.

  Lilith White
7 months ago
Unless you are having something routine done here, I wouldn t be fooled by the 4.8 star review.

  Anne Selden
9 years ago
Not only do these mechanics fix your car, efficiently and quickly with a reasonable price, but their environment (waiting room) is comfortable, warm when needed and attractive. The communication process is always fair and excellent.