Quick Lane at Bill Talley Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Missy Belcher
6 months ago
Very nice people.and they did excellently what I ask for and did other stuff at the last minute stuff I ask for. No questions asked thank u ever one at bill talle's

  R Beasley
7 months ago
Had an oil change, resulting in oil leaking on exhaust pipe with a burning smell. Oil all over the oil pan and filter and other components. A good technician would have wiped things down and checked for oil leaks.

  Marc G.
a year ago
Excellent service department and quicklane. I ve used them two different times now and both times have been great. First was for having my transmission fluid changed and today for an inspection. Made an appointment online for an inspection and they had me out the door in less than an hour. Friendly staff and clean facilities.

  Jane Missal
a year ago
I've been bringing my vehicle here since I bought it @3 years ago. I've had nothing but excellent service here. The people are friendly and the place is clean. Don't hesitate in bringing your vehicle here.

  Alexander Barrios
5 years ago
These guys work swiftly and accurately. Even when the schedule is full, Wes has found a way to squeeze me into their schedule to meet my needs (inspections, brakes, oil change) and my visits never went over 30 minutes. Very reliable and thank you.

  Anthony King
3 years ago
These guys took care of me in a very expedient manner. I was there at 7:00 but the ice storm kept them from opening so I got some breakfast came back and they opened at 10:00 and shut down at 12:00 because of the coming storm. They got me in got my plugs changed and out the door in that 2-hour window and I'm so appreciative of that. I will be back

  Robert Coltrain (Tom)
a year ago
Great service. Charged extra for using a credit card. Seems like the upcharge is more than the actual processing fees.

  Janice FW
3 years ago
I no longer live in Hanover near this location, but I drive the extra 30 minutes because of the exceptional service and quality work I receive at every appointment. Today was no exception. A state inspection, 4 new tires and I m on my way. Thank you to Joe for taking such good care of me and my car!5

  Tracey Brice
3 years ago
Will never do business here again!!!1st and last time here.Waited an hour for oil change because they has no oil filter for car but been scheduled all week. Then told me they took off $8 for the wait only to inflate the parts amount and act like I was given a discount. Just moved to the area so went to this location.Just had the works on last oil change a few months ago @ laburnum location and paid the same amount.....REALLY back to the Laburnum location where I should have went this time...Lesson learned...Kevin I will be back to your location.Service: Oil change

  Deborah Montgomery
2 years ago
Great service Savannah was awesome! The technicians were thorough and very friendly. Savannah explained everything to me and was able to answer all of my questions. I won't go anywhere else for service.

  David Cane
2 years ago
I suggest calling before bringing in your vehicle. Having an appointment will save you time. The service I had was scheduled. They took my vehicle in on time and completed the required service all within 35 minutes.

  PAPPA SILK
3 years ago
Mr JD is awesome. Always has a great attitude when I come in. Very helpful. went above and beyond today with my service getting me set up for future services and specials. Definitely will recommend this place. And Mr JD cuz he is awesome

  Matthew Sanders
2 years ago
Horrible service on January 10,2022. Just wanted the works and waited a hour and they hadn't even taken in my car. Took someone's else by mistake. I got keys and left without oil change or rotation

  Stephanie Smith
2 years ago
Bill Talley Ford Mechanicsville. Worse service dept ever. I bought a car there under warranty. The waterpump went and car was running hot this past weekend. It was the beginning of my vacation and I was going out of town Tuesday so I needed a fast turnaround or a rental which was also covered under my warranty. So...I went to the dealership first thing Monday morning. I was talking to a young man and he has to ask his coworker, Elizabeth Reed, a question. She was the rudest person I have dealt with. Needless to say she told me they don't work on my car, bought a pre-owned Equinox, and told me I had to take to Chevy dealer on Laburnum, again keep in mind my car was overheating! I questioned it and still told to do so. So I did and the Chevy dealer looked at me like I was crazy! Finally after not being able to get anyone at BT Mechanicsville to call me I had to let the car cool and drive home.When I got back home I called Bill Talley on Laburnum and finally good service. Kevin got me in immediately. Diagnosed and he took care of everything.But wait, there is more...after I finally got the car diagnosed and in for repair, I still could not get anyone at Mechanicsville to call me back about a rental and again I was to go out of town the next morning. Finally I got in my old car, that I no longer have insured, to drive up to actually talk to someone. At 5pm I was in a rental.It took my entire 1st day of vacation to get settled. Beware once you drive away from Bill Talley in Mechanicsville, you become a number.

  Andrew Bolen
7 years ago
The team here is great. Came in for a basic oil change and tire rotation, and the manager Wes Brown informed me that they would fix my bumper for free, as I was rear ended the week before by an uninsured individual. The bumper was popped back in its original position, and I was on my way.

  Mrs. Hill
6 years ago
Wow! Nice people here love talking with Travis. He got me to get tiers her after my free oil change.Wes help me a lot just have to keep talking to him busy man. THANKS!

  TheChemanic
3 years ago
Good service as agreed upon. No complaints would recommend, at least for oil change. No other services done at this location as of this point in time.

  Susan Calix
5 years ago
The employees in the service there was excellent went in to get a remote for the car to unlock door and locked doors gentleman there met that helped me was great also had another gentleman Jesse program that to my car was a great experience

  Lillianne Wallace
2 years ago
Adding a service charge to pay with credit card only gets them 4 ! We had the car inspected and that went well .

  Robert Green
5 years ago
Did a great job! Highly recommend! Manager Ed is great along with rest of the staff and mechanics!Rob

  Nicky Witcher
6 years ago
Staff is very friendly and they are always ready when I arrive for an appointment. This is not a good place to go to without an appointment.

  Laura Zolbe
5 years ago
I love how friendly the guys here always are and how even when I call the day of they do their best to accommodate me.

  Anne Garrett
2 years ago
They were very busy, but still took care of my vehicle.

  Jay Boyle
4 years ago
Oil change. Had me out in time promised. No hassles. Thank you JD for the service.

  Dennis Townsend Jr
3 years ago
Great service everytime! No complaints!

  Crystal Henry
4 years ago
They always take care of me. Thank you Will on Laburnum ave

  Kim Snead
4 years ago
It was quick and handled very professionally. Thank you.

  Mark H
3 years ago
Great people and I am satisfy. Will return.

  Gary Brooks
4 years ago
They figured out what was wrong with the car. a long process but they got it righ

  Darenda Peck
9 months ago
Very good service