Sheehy Nissan of Manassas Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Freddy Solis
2 months ago
Bought a car at this dealership. The salesperson was very well informed and provided all the answers to our questions. The dealership kept all their promises and fixed and made all the upgrades and required repairs agreed during the sale. I am very happy with my car purchase, and l recommend this dealership for any future car search and buying.

  Andrew Baldacci
4 months ago
Made an appointment for 9:30am waited in waiting room for two hours, to find out car had not even made it in yet.I asked and was told two cars are ahead of you, only 1 more hour.3+ hours for an oil change. Will not be back for service or when buying a car.

  Bob oldskool Walker
7 months ago
Work took a while to complete, but was done right. Previous Nissan dealer couldn't even find the problem. It was diagnosed within the hour here. Great work and customer service.

  Donna Grant
a year ago
I've been going here since 1999. I have my favorite advisors I only deal with (Javier & Jon) they're always honest with me when it comes to repair options or needs. They have always given me great service. Master tech Matt is also very good at what he does.

  Maritza Chavez (Mari)
a year ago
John lied and stated my vehicle does not have a recall when in fact it does. when i questioned if it could be fixed they stated it would cost me a couple thousand of dollars. Manufacture recalls should not cost the consumer. They finally admitted to the recall but now state my recall has expired. Stay away from the mechanic/parts and service department.How long is a car recall valid for?A recall is good through the statute of limitations for up to ten years, with the exception of tire recalls which are valid for 60 days. However a car manufacturer is inclined to fix the issue even after those ten years have passed and most will give you no issues repairing the car.

  Juliana
a year ago
Had issues with the Sheehy in Warrenton (went there for oil change and tire rotation and left having serious issues with my car that weren t present before) so decided to take my car here. They charged me $190 to even look at my car and then ended up telling me they couldn t help me despite specifically telling me to come here in the first place because I have their vip pass . Clearly fishing for money.

  Kaylen Todman
a year ago
If I could give it 0 stars I would. Charged me 180, sprayed deodorizer and fixed nothing. I was told the smell of rotten eggs is because its a new car the plastic located in the vents are burning and since its been extremely hot outside the smell is heightened. The service advisors then proceeds to tell me that the fumes is actually dangerous to be inhaling so I should just trade in my brand new 2022 rouge or continue to drive the car until the new car smells wares out. The lack of care and service toward my concern is disheartening.Service: A/C installation & repair

  Mohammad Adnan
4 months ago
Terrible customer service. All associates seem to be busy doing nothing.

  B H-wood
4 years ago
Scheduled appointment the evening prior for next morning service (oil/filter change, multipoint inspection via Sheehy VIP program.) Car taken in soon after arrival. Waited in comfortable waiting area (they do provide complementary shuttle to your work, home or wherever--certainly within reasonable mileage). In/out quickly and no additional cost due to VIP prepaid coverage. Gave me a card for a complementary car wash as a departure gift. Very pleased with the service.

  Kyle Fenton
4 years ago
Quick sale of vehicle. Convenient process.2 months after sale of CPO (<1yr used) brakes started squeaking. 2 years later I ve brought the car in multiple times to be looked at. They acknowledge nothing is wrong (so loud people the sidewalk can hear and can t drive w window down). Every time I have come in for this particular they (same manager) ask me to bring it back later. They chose not to record issue in their system.Sale: GoodRegular maintenance (oil/tire rotation): GoodAdvanced maintenance requiring troubleshooting: Needs work; no not recommend

  Courtney Corbin
3 years ago
For a car dealership, they are pretty good. I know everyone hears horror stories, but we went in with a set budget and they worked very hard to get us to that amount. Tony in finance was great, as was Ali in sales. Walked away with the car I wanted and the payment I wanted.

  Anna Sevdalis
4 years ago
I was scheduled for routine maintenance and a diagnostic test on a weekend (Saturday). I specifically told them I needed one and was not informed this had to be done on a weekday. When I got there they told me I would have to wait until monday for the diagnostic test, but could leave my car and get a rental. which I couldn t do since that s my only vehicle and I wasn t going to pay for a rental when I wasn t even sure if my car issue was going to be diagnosed as a big deal or minor. I would say that this Sheehy isn t that organized & doesn t think about the customer. Feels like your just another number. I purchased full warranty on my car and the VIP service but have better customer service at jiffy lube. I can t rely on their scheduling. If you are a very busy person, I don t recommend Sheehy in manassas. They will waste your time.

  Victor
3 years ago
Did an oil change and it was fast and friendly. No issues on my end.

  jesse vela
2 years ago
Stay away from this place. Technicians are not good at all, I had to returned about 5 times for the same issue until I went to another shop and they fixed my vehicle the first time. I had to pay the dealer a bunch of money and my issue wasn't resolved. Customer Service was the worse, when I share my experience with a coworker he told me he had the same experience.Service: General repairs & maintenance

  Randi Moore
4 years ago
They are very unprofessional and rude. You can tell they don t care about making customers happy. You can hear half of them horse playing in the hall while I m sitting at a desk for hours waiting for a response. I been to this place 3 times with in a week. I been through 3 cars through this place and this will be my last! Nissan is horrible in general and I am ready to move on with a different brand!

  John Ro
a year ago
The service advisor Brad was wonderful and very caring. I've serviced all 3 of my vehicles here and the staff here are always very nice.

  Sahid Kargbo
3 years ago
Alex is great, always takes good care of me. His costumer service is second to none! If I could give him 10 stars I would!

  PokeNova
4 years ago
I purchased my car from Carlos Cabrera, very happy with my election, the deal was great, Carlos went over the features, I recommend Sheehy for your car purchase.

  Edward DeNeale
2 years ago
They try to update everything and some of the servi e advisors ha e bad attitudes and I ha e even overheard them talking negative about their customers.

  Sandy Singles
a year ago
Very knowledgeable and great service team. They take care of us every visit.

  Amir Bekhiet
4 years ago
Sheehy Nissan of Manassas did not top off all fluids with oil change as promised, and did not complete their work on the doors recall in a professional manner .. doors would not open after work was done .. very disappointed from this dealership and definitely won t recommend them to anyone!!

  Joseph Kirby
3 years ago
Bought a truck from Eric wade great guy and willing to help you out! Toni great guy as well will do what he can to help you out

  Marcelo Castro
3 years ago
First time coming here terrible experience Im going back to Fairfax Nissan. They really don't care about customer service

  Alya Waheed
2 years ago
Alexander has excellent customer service heTake care of the customer with respectVery polite honest and friendly with customerServices: Tires, General repairs & maintenance, Vehicle maintenanceServices: Tires, General repairs & maintenance, Vehicle maintenance

  Joy Muller
2 years ago
Horrible they where to have a 2015 Sentra we drove one hour 45; min they did not have it after told it was going to be there

  Sully Sully
a year ago
Always a pleasure dealing with Sherman!!

  Gay Nell Cantrell
3 years ago
All of my cars have come from there ...and I will continue to buy my cars from sheehy

  Brayden Colding Sr
a year ago
Great place to work as an employee

  Kevin Jones
3 years ago
Nice ppl

  durga adhikari
3 years ago
poor customer service on servicing area.