Safford Brown Subaru Manassas Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  archie smith
a year ago
I read all theses praises about this dealership. But it didn t applied to me. I came here today for oil change and tire rotation around 830am, there 3 people waiting, everyone been advise and acknowledged but me. Around 1030am i was standing around by the cashier reading these letters from customers and suddenly I heard a guy saying my name and asked his colleague what the status of my car and then the guy (Asian) called my name (finally!)and asked if I would do the recommended service I said no.I don t know if these letters are real. Cause i have not really felt it. We bought the car here. It s almost 2 hrs now. Time check it s 1047am and still waiting for them if my car ready for release.Time is 1120am finally I m out. I love this dealership! Another photo. They really took care of my car!Thanks for my patience says the check out guy, but what can I do if you guys not doing you re job! Thanks for my patience! That s an old line!

  Angela Cutter
2 years ago
While the service in the past has been good, this time the wait was ridiculous.After being told the routine service would take 1-1.5 hours, I waited 3 hours. (There were no issues apart from a tire that had a slow leak.)They need to be more realistic so people can decide whether to wait. (I could have walked home in 20 minutes and come back later if they had been honest.When I returned to get the tire changed I waited 2 more hours.Everyone is very pleasant and professional and I understand things get busy, but please be realistic with wait times and stop assuming people have nothing else to do but sit for hours.Services: Tires, General repairs & maintenance, Wheel alignment, Oil change

  Claire Drake
a year ago
I used to like going here for my service but after the last interaction, I refuse. Let me begin by saying you can tell when they're in a bad mood because they will be rude and short with you over the phone and in person and they don't care. You can hear them talking about you from the lobby. Also, their mechanics aren't the greatest. Had an issue with my brakes but they kept saying they were fine. Got a second opinion and was told I should have had them changed a long time ago. Save the trip, go somewhere else.Service: Auto maintenance

  O Cole
2 years ago
It took 3 months and 3 times dropping off my car for them to diagnose the AC problem. My time (and likely yours also) is too valuable to be wasting it driving up there and switching cars. I was given vehicles to borrow during service and the staff that I had interaction with was always polite and friendly. The customer service was great but I highly question the quality of mechanics working here and no additional compensation was offered for this inconvenience of three visits to finally have a diagnosis of exclusion since AC really doesn't have that many parts that can go bad. Glad it wasn't a more difficult problem- I wonder how many months and little bandaids that would have taken. Fingers crossed this last fix will be the right thing.

  Roger Colon
2 years ago
Great customer service staff. Very thorough in explaining any work done on my car, and the don't hesitate in offering a loaner if they need to keep the car overnight or longer. This is my first Subaru and I can say they have been an excellent company to work with, and I'm very happy with their product, the 2020 Subaru Ascent Touring.

  Walt Leipold
2 years ago
We are from out of state, and were traveling through Virginia when our "check engine" light came on. The closest dealer was Brown's. The service team took our car immediately, diagnosed the problem (a loose gas cap!), reset the error code, and got us on our way quickly. Super friendly, super helpful folks. Recommended!

  Felipe Ruiz
2 years ago
Subaru Browns Manasas is great overall. Ran by a team of highly experienced women, this shop is efficient, attentive, clean, and well priced. The shop is so good, that I ve been driving all the way from DC for over three years, and I will continue to do so. I bought my Subaru Forester with the dealership, so I came back for regular maintenance. The service and fair rates made me come back. Yes, I would recommend this dealership and the service center.Services: General repairs & maintenance, Wheel alignment, Battery, Oil change

  Cody Chen
2 years ago
Great service with affordable prices compared to most Japanese vehicles. Ladies are friendly with knowledge about their vehicles, doesn t force you to do anything extra. Major maintenance prices are on the screen, transparency and clear.

  Marquelle Adkins
2 years ago
I went for an oil change and their prices seemed high. I was also disappointed because I thought they would at least wash my car. They were very friendly and got me right in though.

  Eamon Deely
3 years ago
Browns Subaru in Manassass is an excellent business. On the sales side I dealt with Mr. Saugata 'Babu' Mukherjee and he was very helpful, kind and totally professional. He s the kind of professional that listens, takes in your requirements and comes back with great offers and solutions. The folks handling the administration are very pleasant and I am always amazed at the excellent service I receive from their service team and top class mechanics. Browns Subaru have a wonderful team of knowledgeable people who look out for their customers. I was there recently and they are very conscientious about social distancing and keeping their customers and staff safe but continue to offer excellent service. True professionals!

  Nicole L
2 years ago
Comfortable waiting room, excellent service and support by Angela and Trish at the customer service desk. Car is always well taken care of!

  Camela Donarski
a year ago
Best dealership I've ever dealt with. Nice, courteous, helpful.

  S. Dennis
3 years ago
Great service. Quick professional. Good prices

  Cory Nicastro
9 months ago
Great service and team as always!

  Matthew Taylor
2 years ago
Very friendly staff. Not pushy at all.

  Brendan Burns
2 years ago
Good work, good price. Comfortable customer lounge.

  Carol Morin
a year ago
Great service. Very efficient and professional.

  chad jones
2 years ago
Honest and easy to work with.

  Jennifer Skiles
2 years ago
Always professional and friendly

  Eric Estrada
a year ago
Excellent service!!!

  Joseph Korban
3 years ago
Very courteous

  James Adam Bell
2 years ago
Did me a favor.

  Elvira Majano
4 years ago
There is no good service, wait 3 hoursNo hay buena atenci�n espere 3 horas