Safe & Sound Mobile Electronics

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick
3 months ago
These guys did a great job at a fair price for a remote start/alarm system for me. Work was completed quickly and the install is clean. The individual that helped me choose a system was helpful and up front on cost. Will return and recommend!

  Dave Cabrera
a year ago
I had an Alpine i509-WRA-JK installed in a Jeep JKU in January. I went to Safe&Sound because the previous owner had most of the jeep mods done there (entire sound system and lights). Initially wanted a new head unit upgrade and tune of the amps.The Head unit that was going to be installed had 2 available USBs and an AUX. I had requested that the USBs be brought out to the match the current config (one on the center console and 1 in the glove box to power an ipod classic).The GoodDonnie and Jared were pretty friendly and helpful. Great recommendation for a head unit.Could have been better1 - Donnie is a bit of a fast talker , he needs to slow down a bit. No big deal, just a note to be aware of, especially when you receive the quote and close out to ensure what you asked for was actually done.2 - While the installer was only there at this site for a day, I was told that it would potentially take 2 days, so I called for a ride home (45 min away). Ended up being ready late that day, so took the 2nd trip up to pick it up. When I did get there there was still work being done to finish the install, right up till closing. The head unit did arrive that morning.3 When I got there and was checking the install/getting shown what was done, I noticed that a USB was not brought out to the center console. No big deal, he brought the USB cable out and installed in the cigarette lighter location, vice the center console total of a 15 min job. Donnie added an hour to the bill for the part and an hour install fee. I brought this to Donnie s attention and he adjusted the price.The aux was not extended out, I would need to return for that. The USB that was extended to the glove box apparently does not support iPOD classics, I will check with Alpine on a plan to support in the future.4 After a thorough sound checking (at home), I was getting vibrations from the subs in the back. I checked and both brackets on both sides were not connected to the frame of the jeep. While at the shop I was told the screws were not long enough, and that they were stripped. I just did not realize that they were left disconnected from the frame of the jeep, causing the rattle. Turns out, aside from Safe and Sound being the original installers of the subs, the screws are the same size as the OEM. It is something I will have to get someone else to assist in fixing, apparently there are some parts to the mounts that are not there anymore could have been lost in sale or changing out of hard top to soft top.5 It was dark, so I had not realized until after I left, the next day, that I was missing a 9in light bar cover from the front of the jeep (it was under the driver side seat). I called and let Donnie know. After significant back and forth on calls and texts, he offered to give me part of the cost of the replacement of the cover for an item I did not lose. I do not agree with after spending well over $4k, I was being offered $20, when it could have very easily been replaced.6 This is written a few months after the install, the mic for the radio was run through the top of the windshield and down the A Pillar. Cable is now dangling at the top driver side. No big deal, something I will have to fix on my own, but should be noted.Donnie recommended an External Accessory Control Module (KAC-001) and we had that installed, but the software upgrade won t be available till April time frame.Bottom line, I will not be heading back for that work to be done with them, or the upgrades we talked about for the light bar.

  Erin Mattran
2 months ago
Great place for car audio and tint needs! My husband and I have taken our cars here a few times and we are never disappointed. Staff is incredibly knowledgeable and truly passionate about their services and products! Can t recommend them enough!

  Krystal Styles
2 years ago
I highly recommend Safe and Sound Mobile Electronics to anyone. They provide top notch customer service and installation. I will definitely use them again in the future if I decide to upgrade anything else on my car.I inquired, through email, about getting Apple Car Play installed in my Lexus back in December 2020. Rich answered all of my questions and concerns with lightening speed about cost and how installation might impact the current features I already had in my car. The cost was very reasonable and installation wouldn't change the functionality of the features I already had.I scheduled an appointment to have Car Play installed in January. Installation took two days. After the first day, I was called with an update about how installation was going and how much longer it would take. When I came to pick up my car, the person who installed Apple Car Play in my Lexus walked me through how all the different features worked before I drove away.I have had Car Play in my Lexus for about 5 months now and it still works perfectly! Getting it installed by Safe and Sound was one of the best decisions I have ever made. I am 100% satisfied with the work that Safe and Sound did. They are awesome!

  Melanie H
2 months ago
This is from 2 years ago, but I had a subwoofer installed and front speakers replaced on my 2014 Toyota Corolla and am thrilled! It was very professionally done and they were easy to work with. Here's an email I sent to the owner:Rich, I just wanted you to know how much I ve enjoyed working with your employees Jesse and Donnie. I am a middle aged woman and I know nothing about car audio so I really appreciate the expertise of your employees. I told Donnie I just wanted to get my sound balanced out because it wasn't sounding good to me and he came right out and hopped in my car and listened to my music. Donnie noticed I had my bass turned all the way up and suggested I needed a subwoofer and he did so in a completely endearing way by telling me about people s different language they use for saying they need a subwoofer. So eventually I went for it and boy am I glad I did! This has definitely become a joke with my friends they laugh at me with my rearview mirror rattling, but I m laughing too! I never would have guessed that a subwoofer would add so much to my enjoyment of my music.So then, I decided to get the vibration in my front speakers fixed. I was curious what a whole system would cost and got that estimate worked up as well, since I know nothing about this stuff. Donnie assured my that I would be fine with the Focal speakers that he originally suggested and that were ultimately installed and he was right on. He never tried to up-sell me. I can tell you, this really sealed the deal with me. A salesman that is honest and just recommends what you need is gold. That s someone that is going to engender trust with customers and result in referrals. I m really sensitive to sales tactics and if he had tried ANYTHING on me other than what I actually needed and wanted it would have been over. And he s a pleasure to deal with. Donnie doesn t use any tactics at all, he s just a natural and to have sold me something I didn t know I needed and am so happy with that s the real magic.Jesse I did not interact with as much and he s on the quieter end, but I can tell he knows what he s doing and it looks like the installation was very well done. You re lucky to have two such stellar employees.I just wanted you to know my perspective and experience since it seems like you are engaged with your business.

  Pat Ferguson
2 years ago
Shout out to Donnie and Jared for the phenomenal service and installation of my sound system. With their wealth of knowledge and experience guided me to finding the right brands, DSP tuning of Amp and flawless installation. I ll be back! You guys rock. Highly recommend!

  Nathan Tibbetts
2 years ago
Fantastic execution and attention to detail when installing a two-way system in my Mk7.5 GTI. The interior was completely gutted for sound deadening installation on the floors, doors and hatch in conjunction with the upgraded speaker, sub and amp installation. The lower decibel level of the interior when driving is unbelievable. Additionally, the lack of rattle from the subwoofer and the partially lessened sound leakage from the exterior is sublime.Thank you to Jesse and Donnie for consistent updates on the build, and especially for completing the work earlier than scheduled. Definitely highly recommend safe and sound for their knowledge, service and care!

  julia essman
7 months ago
These guys are great!!! Figured out what was wrong with my speakers for me, came up with a solution and put in a system that is EXACTLY what I wanted.The staff are nice and easy to talk to, and did a great job! The owner, Mark, is very helpful and knowledgeable. Him and his staff delivered on my expectations!! I, highly, recommend going to them for any audio installs!!

  Edward Nagel
6 months ago
Took my car in for a mid-level audio upgrade including speakers, subwoofer and amps. I spent a bit more than I had hoped, but the upgrade turned out better than I expected. I am extremely pleased with the outcome and the guys at Safe & Sound went above and beyond to explain every bit of the upgrade before, during and after the installation. No surprises. I love that!The only "raised eyebrow" that I have is finding a lot of the OEM pushpins missing that hold my trunk panels in place. If they were careless enough to misplace or skip over putting those little items back, how many other details were overlooked. I guess only time will tell.

  cjaye1126
9 months ago
Today I received terrible customer service from a guy with glasses working behind the counter. He was not at all helpful when trying to determine the best system for my vehicle. Made a lot of assumptions (saying all vehicles have amps) and never asked what I was actually looking for. I don t think 1966 vehicles were built with amps. He was very rude and I will not be coming back there.

  Roderick Squares
a year ago
There are few places that offer less expensive prices on the level of service's and product offered here.The techs know their stuff, and work to make the experiences awesome.Super knowledgeable and no bs or up selling. There is a reason why this is one if the oldest businesses Manassas.

  David Farmer
a year ago
Major props to Donnie and Jared. They've hooked me up multiple times over the last couple of years - speakers, tint, amps, etc. When a mechanic shop screwed up my wiring harness, they fixed it on the spot, no questions asked. They hooked me up with a new head unit for my car this week and I couldn't be happier. Answered all my questions too. Great service and great work. I've already recommended this place to several of my fellow car enthusiasts in the DMV. If you ever need anything for your car's sound system or a tint, this is the place to go. Don't even bother looking elsewhere. Thanks guys!!!

  Fronzy 101
a year ago
For all your audio video and custom fabrication needs for any vehicle including Marine. They use high quality installation materials and have a wide range of products from keyless remote starters and radar; to hi-end competition audio. There is something for everyone.

  William Bartles
2 years ago
I love this place as they have a huge variety of items on hand that can be viewed and listened to. They sell and install a large variety of products and their shop is very clean and not junky like some places. Donnie was very knowledgeable and friendly and I have already made an appointment to have some upgrades on an audio system installed!I rated 4 as the install is not done yet and will update once complete!The install has been complete for a couple of weeks and it is amazing! The sound is I. Redouble and they did a wonderful job.I have moved this to 5 stars instead of 4!

  Steven K
5 years ago
Came in after a co worker highly recommend them. Had them install a front and rear dash cam in my 2017 F-150. Am extremely happy with the clean install and professionalism from everyone at this store. From a friendly greeting when I first walked in to a detailed explanation of the product after install I couldn t be any happier. Thank y all again for the excellent experience! I will be returning soon!

  Paul Bagnell
2 years ago
Blown speaker two months from purchasing new vehicle. Took it to safe and sound to have an audio system installed due to poor design from factory. Had new speakers installed and still had issues (not due to safe and sound). They identified the issues from the factory, even called the factory to understand what is going on. Rectified my issue and now I have the best sound system I have ever owned. Road trips are a blast. Thanks guys!

  H L
a year ago
Excellent attention to customer satisfaction. I ran into some very expensive issues after I messed with their installed audio equipment. Explained to Donnie in sales, and I have to admit that I was skeptical of what he and the team could do for me but they went above and beyond with this. I would surely recommend Safe & Sound in Manassas.

  John Hanrahan
8 years ago
Took my motorcycle in to have a booster amp installed. Spoke to the owner and asked if they had any experience with my specific motorcycle and was told they install them all the time on that bike. He went on to sell his shop and to brag about all the experience they had and how good his technicians were. He quoted me $250.00 and that's what I agreed to. When I went to pick the bike up, one of his employees tried to charge me $350.00. When I mentioned that the owner had quoted me $250.00 he said that every motorcycle is different and it took longer than expected. I told him it was pretty much a stock bike and that I had specifically asked the owner if they had installed on my exact model motorcycle and was told yes. I then asked what specifically had made it take longer than they expected and he could not come up with an answer.He then called the owner on the phone and had a discussion with him about it. When he hung up, he acted as if they were doing me a big favor by only charging me the $250.00 the owner quoted me.They did a good job on the install and I haven't had any issues. I would strongly recommend if going here that you get their quote in writing and if they try and "bump" the price, stand firm on what you were quoted and ask specifically what was unusual about your install as opposed to another vehicle exactly like the one they quoted.

  chris peterson
2 weeks ago
I called to get help an they was rude,I wouldn t think about using them ever again

  Jayson Cook
3 years ago
This is THE place to go for all of your needs!!! I had no idea of what I needed to buy to get the sound I wanted. When I called in Elias answered all of my questions, but advised me that the best thing to do would be to stop into the store. when I got there I was amazed by their store...it is BEAUTIFUL. These guys really know their stuff. I was blown away with the service they explained everything that I would need to make my car sound like what I wanted. Once we settled on everything I was introduced to Jesse the install manager ( whos beard is way better than Elias') and I knew my vehicle would be in great hands. When it was completed they showed me everything they did and I couldn't be more pleased. It looks factory but sounds perfect!!!! Thanks guys for everything!

  Chris W
5 years ago
I used to go to Safe and Sound back in the day (08-11) almost on a daily basis and they charged very reasonable rates along with great quality products and installs. I had not required their services since then. I just finished up two projects with them and they were honest with their pricing, refunding me part of the money when they overestimated how long it would take. The guy could have taken advantage of me and charged me the regular quote, but the fact that he didnt shows how honest they are out there. Their work is also top notch and after everything they install, it works as intended. I will continue to use them in the future for all my stereo/lighthing needs.

  Kevin Brewer
4 years ago
We've gotten auto starters for both vehicles here now. The staff is great. Very nice, knowledgeable, and helpful. They didn't try and upsell us at all , just gave us info and differences and let us decide what we wanted from that. I would not hesitate to recommend these guys to anyone, and we'll be going back for a few more things in the near future.

  Jesse Castro
3 years ago
These guys are great, very nice and professional. I went in on Saturday and Elijah went above and beyond to help me with my issue on my JL Audio power wedge. These guys know there stuff and there back log shows it, they get tons of customers and look at there reviews don't hesitate to buy and have your Audio equipment installed by the best!

  Mark Pinkard
6 years ago
I needed a remote start for my car. When I went in they explained the differences between all of the remote start products they sold. The previous place I used to go to pushed only one type of remote start (2-way 1 button). Safe and Sound educated me on the differences making me feel well informed to make my decision.I opted for the Smart Start without a remote and I made an appointment to have it installed. They finished earlier than they quoted and showed me how to use it. I actually had to come back to the store because my remote start stopped working a week later. They were extremely gracious and immediately began trouble shooting. They replaced my unit and sent me on my way. Unfortunately that replacement unit didn t work (I did not test it before I left) and I had to make another trip back. They immediately began troubleshooting it again, which they did more extensive tests to ensure it worked.Long story short they fixed the problem which was no fault of them, it was the actual product. Both times I took it back they really went out of their way to solve my issue. I will definitely come back to get more upgrades on my car from them.It s one thing to have a great experience when being sold a product. It s more important to have support when you need help with your product and they delivered on that!

  Te'Quaya
3 years ago
Amazing staff!!! Kind & friendly! I was calling & calling to make an appointment but they were booked out until November. I ended up disconnecting mostly everything & called again for advice and they told me to come up to take a quick look. When I arrived Elisas stopped what he was working on to help me out for a quick fix & got me in and out in a matter of 10 minutes (unhooked power/amp/etc). This isn't my first time working with him and he provides exceptional service every single time! He as well as this business will forever be my "go to" when it comes to my car accessories. Thanks a bunch you guys! Looking forward to working with you in the future!!!

  Greg. S
2 years ago
Guys at Manassas Safe & Sound Mobile did a Great Job! mounting my Aftermarket 22" wheels on 35" Tires. No marks on Front face at all, on a really big wheel setup. Donnie did a great job of explaining everything; as well as taking the time to outline mounting requirements. Will definitely use them again and would definitely recommend to others

  Juan Martinez
a year ago
I came into the store to buy a couple components for my vehicles sound . But I also had a couple questions regarding a certain model of stereo I had , and the owner (Asian gentleman ) was very rude and used profanity when I asked him about my stereo . And said to me that I shouldn t be buying $HiT from the streets specially electronics . And walked away to the back and did not finish assisting me and infront of all his customers he was loud and saying these things like I was stupid . THE WORST CUSTOMER SERVICE AND RUDEST PLACE TO GO ! !!! I was ready to spend $1,000 or more for my vehicle and I didn t due to the situation so I went to ELECTRONIC PLUS where there customer service and employees helped me out very quickly and extremely nice .

  AJ Syed
2 years ago
I called to inquire about getting an estimate, and if they give estimates over the phone. Clearly if you don t give estimates over the phone I would be okay with that, and the justification for that statement relates to my first question, inquiring about if they give estimates over the phone. When I told the guy what my issue was and what my vehicle was he blatantly stated, it s a $100,000 car it s not going to be cheap and that I need to understand that. Hey bud you think I m not aware, why do you think I m calling you in the first place? I don t need you to assume my financial situation and rudely explain how expensive it would be, clearly your sales skills are lacking, because if someone inquires about getting an estimate they re usually interested in what you sell. You turned me away by assuming I was just wasting time looking to get a price and then move on. Highly unprofessional, because it s hilarious I was genuinely looking to get an estimate.

  Eric Londres
4 years ago
Excellent service and professional advice. Elias and his team did a tremendous job with my '18 Tundra. I've had it for about a week now and been loving it since then. The craftsmanship and build quality of the sub box they installed was awesome. The JL Amp and JL Audio Fix install was clean and the audio settings were spot on. Zero distortion and clean sound came through and the bass hits hard! So happy I came to you. They even let me use their space in the back to load/unload my motorcycle when I picked my truck back up. Thank you guys and will highly recommend you to all my friends and family!

  GRANT NGUYEN
5 years ago
Had an amp install on my 1990 miata. Very happy with the result. Elias was a pro with helping me choose what to get and future upgrade options too for a sub and Dayton made the magic happen getting the amp cleanly installed in my trunk and wired through my car. Will forsure be coming back for many more of the services they offer and highly recommend to anyone.