Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gaurav Sahil Rodrigues
3 weeks ago
I recently visited Pep Boys for a tire alignment, and I must say, the service was very great. Edson, in particular, was very helpful. He took the time to thoroughly explain all the services available and guided me in choosing the best options for my car. Happy Customer!!

  Seve Cordova
a month ago
I took my car in for a basic tire change after I got a nail in the tread. It took about two hours and the guy absolutely destroyed my rim. Brand new 2022 Maserati, the rim is destroyed for a basic tire change.The guy acted like he didn t do it but the guy at the front knew. I will never go here again.

  Chris Le
3 months ago
Came in for an alignment, and left with dents on my rear passenger door panel. The dent and scratches seemed to be from careless opening of the door. I just bought the car and the damages were not there before i dropped it off. The alignment specs were good, however I'm very disappointed with how the car was treated. I never give the mechanics a hard time in my life. However i am very disappointed with the unprofessional care of my vehicle. I brought the issue up with the front desk guy and he told me it was "bird doo doo". Yeah ok buddy must be a bird that drops some heavy dungIn addition, my front passenger wheel well panel trim popped off after driving it 5 minutes down the road. Now the panel doesn't sit flush with the vehicle anymore where as it did before. I bought the lifetime alignment service with them. I regret it now seeing how they treated my vehicle. If you have a new vehicle i DO NOT recommend taking it here for anything.

  JAZMIN KEYARA
4 months ago
I wanted to take the time to bring attention to the extraordinary customer service and care I always receive at this location. The manager Chris has been a professional and personable ray of light since my very first experience over a year ago. He has such great rapport with his team and the attitude amongst the entire staff is to do their best to ensure customers are satisfied! The manager Victor is also very helpful and continuously helps facilitate tasks for operations to run smoothly and values the opinion of the employees along with care for the customers . I have worked with the technician Dominic who has serviced my car routinely and helped it remain in good condition. I can t thank them enough for helping me keep my car serviced as our vehicle is a valued asset and can only be as good as those who help us maintain it. I also have worked with the technician Juan who is very skillful and professional as well and amazing ! This is an OUTSTANDING place of service and the team is phenomenal!!! Thank you all so much *hugs*

  Sophia Harkleroad
3 weeks ago
To tell you the truth 5 stars doesn't even compare to what they should be.. I would give them 1000 stars if I could. I had an unexpected flat tire and made an appt with them at 6 even though they closed at 8. They were able to get all 4 tires on the spot for me, they also did my alignment. and state inspection! Like wow and everything was done perfectly! They have the best staff around (Edson did an amazing Job and has the best customer service I have seen) I would def recommend going to them for your vehicle needs and I will def be back!!! Thank you for all you have done for me and my Family!!!

  Prophet
4 months ago
I experienced an accident involving my vehicle caused by two technicians. The individual driving the other vehicle, whom I believe is named Evan, did not apologize and responded with a shrug and a chuckle. On a positive note, Kris at the front desk and the manager displayed kindness and professionalism throughout the incident.

  Tia Hulme
a week ago
They always take care of me and my old roadrunner! Over 230k still running like day 1 the service advisors and staff make sure they review all options to repair and price points with no pressure just friendly advice. Very knowledgeable across all makes and models I'd trust them with a Lamborghini if I had one!!! They do take appointments but I have walked in and the mechanics work fast and accurate!! They always get it right the first time and I appreciate everyone making me feel valued and welcomed. Pricing is VERY reasonable, call your dealership then call pep boys Manassas bet it's more affordable And with same or better warranty (I've never had to use they are on point) no fancy waiting room but it's clean the porter is on his job too but fresh coffee, free wifi, tv, and 711 etc a quick walk. 5 stars

  Daryoush Amiri
3 months ago
Extremely disappointed! The advertised deal was buy 2 tires, get 2 free, totaling $586 for all four. However, post-installation, they demanded $795. It took me five hours and now I m asking them to remove the tires as I no longer want them.Another unfortunate experience occurred when I arrived on my scheduled appointment last Wednesday, expecting a full service. However, after spending two hours there, they only managed to install three tires and apologized for being short one tire. Consequently, they reinstalled my old tires and rescheduled the completion for the following day. When I returned the next day, the same issue persisted, resulting in this frustrating situation.And now After your store removed their tires from my rims, they failed to rebalance them with my old tires. Now, the vehicle shakes significantly and produces a lot of noise. Who will take responsibility for this issue? Should I spend an additional 5 hours and more money rectifying this problem caused by your dishonest staff?

  anda weaver
a month ago
Good service. They were able to see me without an appointment. They did leave the interior of my car messy (had done something inside my glove box and didn't put the stuff back inside of it!) But overall a good experience!

  John
a month ago
Came in for a tire rotation. After claiming they were done, they tried to upsell me on headlight reconditioning and an alignment. I took pictures and marked the tires before I took it in. Turns out they only rotated two tires and just left the other two in the same place. When I discussed with the manager he refused to look at my photo evidence (essentially calling me a liar). His people claimed they did the work and checked the shop video but refused to let me see it. Manager offered to rotate the tires back to the original place (how does that help since I brought it in for a rotation??) I took it to another shop and showed them the pictures and they agreed that only two tires were rotated and rotated them in the correct positions for me. If pepboys manager had simply said "oh, yea I see your pictures from before arriving here. Yea you are right, sorry about that we will fix it". Instead they told me I was wrong but refused to show me any proof or to look at my proof. AVOID or use them at your own risk.

  James Freeman
2 months ago
Edson Chavez, the service manager, is awesome! He took good care of me. My car had multiple things wrong with it and they were able to correctly identify all of the problems and fix it. Again, thank you so much Edson, Juan M, and Jose F. God Bless!

  Richard Larrick
3 weeks ago
Had a tire that got a nail(not repairable). Called to verify if i had road hazard cooverage and was told I had basic install. Went ahead and asked if the tire was in stock and front desk would not check. I proceeded to take my car in, fairly confident I did purchase road Hazard to see in person. I asked for a copy of the old receipt and what do you know road Hazard was there! Edson then proceeded to tell me I did not pay for road Hazard but he would pro-rate the tire. If the paperwork says the customer has it, then they have it. Fast forward to today's pickup, I noticed they did not change the tpms valve as policy requires, they removed it off the ticket. Thought it was all said and done, then noticed the price didn't change. Got home and looked at yesterday's invoice from the estimate, and Edson changed the tire install price from $15.01 to $27.00!! I asked Edson what road hazard covers and he confirmed it cover balance and install of the tire for life, so why am I being charged for install again? All in all, service from Edson was not great and I can definitely tell I was lied to during my experience. Not a great representation of the company and not a personable manager. This company has gone downhill drastically. ANYONE WHO TAKES THEIR CAR IN, DOUBLE CHECK YOUR PRICES AND VERIFY TPMS REBUILDS HAVE BEEN DONE! THIS IS A HUGE SAFETY ISSUE IF TPMS IS NOT REBUILT!

  Clare Frasca
5 months ago
I went in to get 2 new tires, and the service was fast and at a good price. However, ever since I got it home, my tire pressure light keeps coming on, even though the tires look fine. I wonder if when replacing the two tires, they didn't install the tire pressure gages properly.

  Vivian Lee
4 months ago
The worst experience of my life. Literally left in TEARS. Scheduled a tire installation appointment for 3:30pm. I showed up for my scheduled appointment time, to which I wasn't even attended to until 3:45pm. They finally took my keys and told me if would be 2.5hrs for my tire installation to be done (which seemed weird to me in the first place). Called my husband to pick me up so I didn't have to wait in the shop. We came back THREE HOURS LATER and to my dismay, my car still wasn't ready. When we inquired, we were told that my specific tires weren't in stock and they had to get the tires from another shop. Okay, so why wasn't this confirmed with me before? Not a single phone call explaining the situation to me and asking me if I wanted to wait or come back another day. Instead I come back the three hours later and they tell me to "hang tight". By this point I was curious. Finally at 8pm I was making my way home. What a disappointing and stressful experience. I will not be returning.

  RJ Y
2 years ago
They will scratch your rim on the outside and ding your rim on the inside when putting on a $275 tire. Would not recommend this location. You will spend your money and double the time in fixing a flat if you take it here. They sent a guy to fix the outside but they don't fix the inside. Buyer beware.

  Mike Maresh
a month ago
Great experience with Jeff and Erol at this location. Jeff helped me with getting a new set of tires. He was professional and detailed with every step of the process.

  Brenda Pulley
2 months ago
Stopped by today to get my tire looked at. Slow leak. Nail in it. The guys immediately took it in and fixed it up. Excellent customer service

  Jae Spence
5 months ago
Victor and Jeff are PHENOMENAL, I called late on a Wednesday evening and they were able to work me in first thing Thursday morning. They took care of my car problem fast and efficiently. I have been going to Pep Boys in Bull Run/Manassas since I moved to VA 7yrs ago and they never let me down.

  Connorlynn Gaffney
4 months ago
The service advisors and employees were all professional. I am unhappy with Pep Boys Corporate for the way they advertise their tire sale. The sale was advertised as buy 2 get 2 free in addition to a discount on the tires. The tires were marked on their website from $189 to $95 in addition to the BOGO. After I was asked to pay I was given a receipt to look over and it looked incorrect. Upon further conversation with the manager it is correct in their eyes and is poorly advertised.

  Dbldareu2
a day ago
Very knowledgeable and fair staff. Best pep boys I've ever visited. Jeff is the man.

  Calvin Hall
3 months ago
Nick is cool, honest and easy to work with. The other guy at front desk will try to upsell like crazy on issues not needed. The shady service assosciate Saw Nick recommend changing brake pads and he came out 1 minute after Nick left, talking about i needed to rotors too, otherwise they wont accept reponsibility on any brake issues of they just changed the pads. I asked him if pads are caught in time do rotors always go as well (i already knew the answer to this) he laughed and said EVERYTIME pads are replaced rotors need to be as well (not true). When explaining i need to save the money and not do the rotors again he laughed, "its on you then". Also hood no longer holds on its own since bringing back. Simple 100 dollar alignment and oil change turned into a potential 800 dollar bill, again Nick was great but the other gentlemen made me feel like he just was trying to take me for all he could.

  Muhammad Adil
4 months ago
Worst service center ever. They gave me the word tha that it will take hour and a half and after hour and a half they said you were next they put my car on On the jack and the service guy he was shopping and chatting for 15 minutes. I took my car back they wasted my almost 2 hours 15 minutes. I was there with my little kids and it was freezing cold, but worse experience I will never go back again worse customer service it was the sales guy on the cashier.

  AHMAD SAJAD
5 months ago
Really bad experience with this store. Brought my car in for an alignment and rotations and they charged me 140. They messed up my alignment and the rotation of my car. (Keep in mind these guys are professionals ). Now I have to pay 250 for new tires when it wasn t my fault for them to pop. This is daylight robbery and I m a high school student so i don t even know how to pay for this.

  D'Amata Lee
3 years ago
This building is poorly managed. You have to checkout in the back where the tires are. They have two checkout lanes that are not in use towards the front of the store. This store is filthy. Displays are dusty. The chairs customers sit in daily are not sanitized or wiped down in the middle of a pandemic..You have auto techs pants halfway down on their behinds. Blasting hip hop music in the shop where the customers can hear it. Totally unacceptable. THE PRICES ARE NOT ACCURATE AT ALL. Tags show one price then ring up another. What is going on with this store/shop.

  Jay Alston
a year ago
DO NOT get your wheels and tires serviced at either Pep Boys' locations in Manassas and Germantown. They incorrectly mounted/balanced my set of wheels and tires onto my brand new 2022 vehicle. After the installation, my car had a new vibration in the steering wheel that was never there prior. After returning from a doctor's appointment I all of sudden get a flat tire on I-495. When the wheel was taking off, there was no visual damage to the tire or wheel. When I took it to my local mechanic they examined the tire and could not understand what caused the tire to go flat as well. Upon further investigation, by checking my other 3 wheels, they noticed that Pep Boys' mechanics had improperly mounted my tire onto the wheels breaking the bead and over stretching the tire. They scratched up my rims in the process on backside, the mechanics at my local shop notice that another tire needed to be replaced. Due to their negligence I'm out 2 brand new tires with less than 500 miles on them. What if the mechanics didn't spot this error?? My front tire could have easy blown out on the interstate causing either myself or others to get hurt!!! I don't trust Pep Boys and will NEVER get my vehicle serviced there again!! And this isn't everything!!! There's more... I don't have enough time and space to explain all the other things that went wrong with Pep Boys in Germantown and Manassas!!

  Byron Palmer
5 months ago
I ve been coming to Pep Boys to get my vehicle services done and have been very happy with timely repairs. Victor always provides outstanding service, friendly and, recognizes me when I come in.

  Benjamin Plesh
8 months ago
Amazing service!!! From the moment I called Victor was there to treat you like family. They took me in on short notice, we re fully transparent and upfront in terms of what they were doing both inspection and repair wise, as well as when it came to cost. Even going out of their way to include coupons and promotions I wasn t even aware about before walking in the door. Will definitely be returning!

  Dorothy R
2 months ago
My 17 Hyundai Elantra takes 4 and half quart of oil . They only put 4 . I told the person my car takes 4 1/2 quart of . I guess they didn't care.

  John D. Burton
3 months ago
Very friendly and knowledgeable staff. Stated how long the wait was, and finished way sooner. Good tires at a great price!

  L Galli
7 months ago
I had replaced shocks, struts and sway bars on my 2001 Mazda Tribute. The work was done by Striblings Service in Bealeton who are excellent mechanics. No fancy waiting room for customers but they are very reasonable. I had read that you are supposed to get an alignment after replacing shocks and struts and was thinking about it when I heard a clunking sound about about a week later. I stopped by Pep Boys to ask if they could look and see the cause of the clunking sound. He told me that a suspension inspection is $35 but suggested that I get an alignment $99 where the inspection would be complimentary. They started on my vehicle at the scheduled appointment time and did not take very long to perform the service. The noise turned out to be a loose sway bar and there was no charge for that. Victor and Jeff handled the service and were very attentive and helpful. Elmer was the technician. So l was able to successfully accomplish both on their recommendation. Very pleasant experience.