Miller Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jordan E
3 weeks ago
If I could leave 0 stars, I would. I scheduled an appointment for an 8AM 50,000 mile service. I was early to my appointment and was told by the advisor that it would be about an hour and a half total time wait. I didn t leave Toyota until after 11 AM. That is absolutely absurd for an oil change, tire rotation, and overall eyesight inspection of my vehicle, lights, etc. It would have been nice to just not be told a time frame in general, just for them to exceed that time span by over an hour and a half with little to no regard. I was a loyal customer to Toyota, but they very clearly respect no one s time. Needless to say, I will not be bringing my vehicle back here.

  Kate Son
6 months ago
I brought my 2014 Corolla in today for a couple recall fixes and it went wonderfully! I was able to schedule a date and time over the phone a couple weeks ago and was promptly seen today. Cecil helped me at the front after dropping my car off and I waited for the estimated time of just over an hour before my car was all set. The checkout/cashier employee was kind, as well - everyone every step of the way was in a great mood! Very happy with Miller Toyota's Service department :)

  Paul Brockman
3 months ago
Long time Toyota owner and customer at Miller. The service center was pretty good overall 5 years and before but I ve had a few interactions with them over the past 18 months and none went well. Going forward I ll be driving from Manassas to another Toyota service center.

  Dawn Diana
3 weeks ago
Don t forget to check your emails or their website for coupons/discounts. If you don t have it, don t hesitate to ask the advisor if there are discounts available. Even if it s a little bit, it still helps.

  Priya.kapurnest Priya.Kapurnest
2 years ago
I dropped car off to get an oil change done because other dealer didn't close the oil drain plug.and was not sure if they even did oil change. Miguel at this place was instructed by me to do a oil change, car was and power wash oil damage under car due to spill, as it is a new car. Miguel didn't follow my instructions and only tighten the plug and added more oil, no car was done or pressure was the spill. This is not and will not be my trusted place to get my car serviced as they don't follow instructions given to them and do as they please. Beware of this place.

  Cecilia Jorgeson
a year ago
Overall a good experience. We came in for an oil change and tire rotation. All the employees were polite, professional and didn't try to upsell additional products or services. Very happy with that.My one complaint is that we made an appointment, we were not walk-ins, and we were told the oil change would take about 30 minutes. But it took over an hour. On the plus side the waiting area is very comfortable and they were playing a World Cup game on the TV so we stayed entertained. But waiting over an hour, when we had an appointment scheduled, was a little annoying. It would've been understandable if we were walk-in customers but since we had an appointment I would expect the service to take closer to the time they stated. That's my only complaint. Otherwise happy with the experience.

  Angie Galindo
8 months ago
I dropped my car off early in the morning and it took 5/6 hours for just a simple oil change and rotation. Everytime I would call they would hang up on me or put me on hold for 10 mins .

  Bipin Guragain
a month ago
Worst Customer Service!! Service Agent was rude and not Considerate. Won t use it again !!

  Kamal Kandel
a year ago
I always used Miller Toyota for service and getting new vehicle, but won t use it again and won t recommend to anyone. Worst service ever experienced. Service agent was rude and not considerate. I was a little late because of traffic caused by severe thunderstorms. First agent I spoke was nice. I notified her I am like 20 mins late and she said I am good. They will take care of my car. But the next agent named joe straightforward denied scheduled service that I waited for more than a week.Service: Oil change

  TATJANA EL SHAMY
9 months ago
Brought my daughters car in for safety and checkup. As usual great service and luckily nothing was needed. Thank goodness!

  Andy Mossburg
a year ago
Jeff was amazing! I had to go in to check out my car's check engine light. I was a hundred miles from home and didn't want to risk driving it further. Luckily, my car didn't need a major repair. He helped me get in and out quickly.

  Linda Sexton
9 months ago
Always bring my vehicle to Miller Toyota.Great service and everyone helpful.My vehicle is in good Mechanics hands.

  Tulga Orosoo
a year ago
It was okay, but the service man was not very informative. He didn't tell me what services are done to the car. I tried asking two, three times, and got very short answers. I want to know details about my car and the services. Not satisfied with the service.

  JP Love (HRH Wildflower)
6 months ago
Convenient location. They had what I needed from parts store.

  Faris Natour
a year ago
Very speedy service, friendly customer service interactions, and the lounge/seating area is about as nice as you could expect from a dealership

  Deryl van Coblijn
3 years ago
Customer service is their priority and they take it to the next level.They always clearly communicate what items need to be fixed before they start doing anything. Factory recalls are done without you even having to show the notice.Whenever I drop my car off, I get a complimentary rental vehicle.I can proudly say that we have been buying and servicing our vehicles there for exactly 20 years. (Since October 1999) so, 21 is coming up.We have bought vehicles, for our parents, multiple for ourselves and even our kids now.You can even call or email to set-up and appointment. Plus the have early drop offs and late pick ups.

  Kipp Bradley
7 months ago
Top notch service as always. Love this dealership and the customer service reps! Another 5K service, another great experience!

  Debbie Klein
2 years ago
Made a appointment for my husbands recalls on his vehicle. Service depaetment was courteous & arranged drop off and car rental while they preform the 2 day job. Gave me a beautiful Rav4 ,I'm now loving this car lol.

  Kevin Lawson
10 months ago
A great place to take the Toyota for repair and maintenance. With well trained technicians on board, you can feel at ease.

  Bruce Feng
4 years ago
Can't say enough about the crew at their Service Dept., always professional and very polite; I stopped by on MLK day and had a pleasure of being served by Margaret, she was very nice and even offered to make my appt for the next scheduled visit.

  Mike R
a year ago
I do not trust the dealership one inch, but the service center seems legit, I might redo this review once the Rav4 is no longer under warranty.

  Jacqueline Morgan
2 years ago
I've purchased two cars from Miller Toyota (Salesman Danny in used cars), and the Service dept. has done all work for both cars. Mind you very little work has ever been needed beyond regular maintenance. They are trustworthy, professional, on time, and the jobs are done correctly. Typically dealership service depts. tend to be more expensive however, you get what you pay for and the work was done right the first time. 5 stars to Miller Toyota. Shout out to Danny from J MorganServices: Air & cabin filter replacement, Exhaust, Tires, General repairs & maintenance, Wheel alignment, Brakes, Brake service & repair, Battery, Oil change

  Ryan Gray
4 years ago
After being told if I went to a more expensive vehicle there would be more wiggle room in price I decided to do just that. The salesman, Gary, was extremely rude to me and refused to budge at all on price even though they were several thousand dollars too high and I reached the amount they said they needed to work with the price. I got up to walk away and Gary ripped the trade in paperwork I had out of my hands and told me that I was not going to use the paperwork to shop around. This is after Gary told me I was welcome to go to one of the 5 dealerships that had the exact same model for 3-4,000 cheaper. The paperwork was given me to a sales manager the day before and I was told I could hold onto it.The manager eventually retrieved the paperwork from Gary and apologized for the way he acted, but Gary continued to act rude and nasty towards me. Not once did Gary apologize.

  Warren ZACCAGNINI
3 years ago
They need to get their act together. Coming here for years. Was told several times didn't need to make appt for oil change only. Then told needed an appt the last time went in for oil change. I guess it depends on how the wind is blowing now. Otherwise good service.

  Robert Chase
3 years ago
Overall good experience. Not the least expensive place in town but trustworthy. Make sure you take advantage of their specials and advise your check in person of any coupons you have.

  C Sax
2 years ago
Amazing! Cecil Hager (Gold Team) took care of me and got me back on the road in record time!Thanks again Cecil, you have definitely earned all my future business for my Tacoma!

  Sheliese Hall
5 years ago
Very Rude and Disrespectful service members Oscar Reyes was the worst! He was short, condescending and unsympathetic to my time ! The manager joe was no help either! This place need customer services skills! The wait is tooooooo long and they act like you re doing them a favor. No I brought my car from Toyota, I did y all a favor there s other dealerships out here in this competitive world.

  Rafael Muro
a year ago
I bought a new 2021 Toyota Sienna last year. I always come back for the same problem in the second row middle seat. Only partial solution. Maybe they will be waiting for the warranty to expire then if they can fix it but charge me for the service?

  Jacques Newgen
3 years ago
They are typically very busy. Best to make an appointment. Dimas Hernandez on the brown team is easy to work with and very friendly.

  Gerald Tate
2 years ago
A wonderful place to shop and friendly people. Service was great complete the work on time. Thank you again.