Joyce Koons Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam
2 weeks ago
Advisor Roland Murphy is AWESOME! Roland provides speedy and amazing customer service. He s real. He s friendly and not fake. He s informative and not pushy. Best Honda advisor I have experienced and I have been to many Honda dealerships. I purchased my Honda Pilot new in September 2008 and have only brought it to Honda for service. As you can see, my Pilot had 20 miles on it and it now has almost 200K miles!

  George Kreamer
2 weeks ago
Initial purchasing experience was really good. Very nice salesman and sales team. Financing department was also easy to deal with. However, trying to get a refund for service contact and GAP contact due to vehicle being totaled is the definition of hassle. Been getting the runaround for just about a month. Had to call the financing company, then the contract company and have spoken to the dealership business office 6 times as well as several emails. They are fast to take your money but slow to return any when you legitimately have a right to it.

  Jamary Gil
3 months ago
INCREDIBLE experience! We recommend Girma. 10/10 customer service, extremely personable, and turned a terrible experience at a previous Chantilly Honda dealership, into a much better one!My husband bought me a push present as I approach 9 months of pregnancy. Girma heard our desires and about our experience at a different dealership, and he did everything he could to meet our needs and definitely exceeded them. We are so grateful!

  Madeleine Thomas
4 days ago
Exceptional service! From the moment I stepped in, the staff (especially Amy) was courteous and professional. My car was serviced promptly and efficiently, and they even went above and beyond to address additional concerns. Highly recommend this dealership for their top-notch service!

  Lucy Lehning
a month ago
Salesman Girma Mersha is the best!!! This is my first car buying experience and I went to many other dealerships before this one, and all of the salesmen felt dishonest. However, when I walked into Joyce Koons, Girma was so genuine and kind and made this the best experience I could have had! He worked with me and helped me get everything I want in a quick & easy manor! 100000% recommend buying from Girma and Joyce Koons Honda!

  Rehan Chaudhry
3 weeks ago
Recently became a first time car buyer. I wanted to give a huge thanks and appreciation to Vidal for guiding me through the process and assisting me in purchasing my first car a 2024 Honda Accord EX. I highly recommend speaking to Vidal if you re a first time car owner as he was able to fulfill my needs in regards to what type of car i was in the market for as well as educating me in basic car maintenance and what to be aware of. Overall this was a 10/10 experience and once again if any parents have children or just a first time car owner in general that are looking to purchase their first car, highly recommend speaking with Vidal!

  Devon Reed
a month ago
We had a great experience with sales, CJ (I believe) was super chill and not pushy at all. I felt like we got a great deal and didn't have to deal with a bunch of "extra crap". However we did get gap insurance coverage, and then when we were supposed to get a refund everyone has been completely non-responsive. I got 3 different answers from the insurance provider, and the staff at the dealership. Eventually the finance person, Fernando, responded with the form, which I submitted and haven't heard back from since. I left messages and got no return calls, just complete silence. This has been over 6 months of trying to get answers. If you want to buy a car from them great, but expect any sort of follow up or responsibility to go out the door once you leave the lot.

  Sam Daniel
7 months ago
I recently purchased a vehicle from this auto dealer, and I must say that I was thoroughly impressed with the level of service I received. From the moment I walked in, the staff was incredibly helpful. They patiently answered all my questions and guided me through the entire buying process.The dealership had an extensive selection of vehicles, and the sales team was knowledgeable about each one, helping me find the perfect fit for my needs and budget. What stood out to me was their transparency; there were no hidden fees or surprises during the negotiations.Moreover, their after-sales service has been exceptional. Any concerns I had post-purchase were promptly addressed, and they went above and beyond to ensure I was satisfied with my purchase.I would highly recommend this auto dealer to anyone in search of a new vehicle. Their helpfulness, professionalism, and dedication to customer satisfaction make them stand out in the industry. I m thrilled with my purchase and the overall experience I had with them!

  mona faddah
4 months ago
My first ever pleasant car buying experience. From the preliminary electronic communications to the final in-person closing of the deal, every aspect of the shopping and buying process were excellent. The dealership staff were all forthcoming and pleasant. Communication was constant and responsive. The salesperson with whom I interacted was always available and at no time did they ever try to force me to move forward until I was ready. Evian Batiste was the person with whom I interacted for this particular purchase. He was knowledgeable, friendly and made every effort to accommodate the needs of my wife and I. We headed out to the dealership expecting to be there for hours, but were in and out with the deal we expected and had negotiated ahead of time. The Sales Manager was also excellent, professional and patient. He walked us through the various additional warranty and service options that were available, and did not pressure us in any way. I hope that when the time comes to buy a new car that Joyce Koons continues to have the professional staff that we interacted with. What a breath of fresh air. Thank you alll!

  Luma Cumberledge
2 months ago
I want to give a shout-out to Mark at the service center. We brought our van in for him to look at. He gave us PHENOMENAL service. He was kind, and he walked us thoroughly through the issues and had it fixed the next day. My husband and I are incredibly thankful to him and his team for getting my van back in such a short period of time. Even though my van is 10 years old, it feels as though I m driving a brand new van.I also want to thank the receptionist working with us last night. She was amazing and very helpful. She also was a pleasure to work with.My husband and I will definitely be coming back here for all our vehicle needs.Thank you, Mark!!!!

  JUDY JENKINS
a month ago
I've had good experiences getting my car serviced and tires repaired here. Staff always efficient, courteous and helpful. Prices fair, expensive like most shops in our area. I do like that they run my car through carwash for free after servicing. Nice gesture and appreciated.

  Ryan Caballo
5 days ago
Dealing with dealerships can be intimidating and an experience that can be overwhelming and exhausting. That s is NOT the case here. If you re in the market for new or used Honda this is where you want to be. Look for this salesman: GIRMA, he s the guy that will make buying car feel so easy and seamless. Working with him to buy our brand new 2024 Odyssey felt like I was just talking to a friend. There was no feeling pressured to doing/buying something that we weren t sure of. He really made sure that walking away with the keys was a decision my family made and that we walked out smiling. Buying previous Hondas brand new from other dealerships this is the only place I want to buy from moving forward. As long as Girma is working there he is also the only sales rep that I would ever want to work with.Finance team; I can t remember the name of the associate we dealt with and I feel terrible about it. If you could edit this with his name that would be amazing. I want people to know how easy he made the transaction. With young children with us having them sit still for a long period of time is a battle on its own. He let us be with the kids and took us in once everything was already in place, there was no waiting in the room. We were in and out of his office under 45 min. The quality and consideration of parents isn t something you easily come by. This dealership had it in both the sales and finance side.Thank Joyce Koons Manassas for making an intimidating task, feel like a normal activity.

  Whitney Jones
3 months ago
Just bought a 2024 odyssey here last night. Our experience was exceptional from start to finish! Our two salesman Franky & Girma were wonderful, friendly and were not pushy in the slightest! They listened to exactly what we wanted and needed and did just that. Tim in finance is a miracle worker and is great to work with, honest and genuinely cared about the deal we got. Some dealerships pretend to care but you can tell it s shady, this was a completely different experience. My husband and I have bought a lot of cars and this was one of the best experiences!

  Nicholas Dean
2 months ago
I had a great experience with Joyce Koons Honda Service. I have had my Accord serviced by them 3 times in the last 6 months and each time was a good experience. Kevin is an excellent service advisor and never pressured me once. I cannot recommend him enough.

  Naomi Phillips
2 weeks ago
Very disappointed with the service department.I had a sensor go bad, on my new 2024 civic, and was told I was caused by fog lights I had installed and was charged $418 dollars, just to be told by the service person that checked me out when I picked up my car that those sensors go bad all the time. Which tells me this should have been covered under warranty. Not happy at all with this dealership.

  Tony Eccleston
2 days ago
I want to express my appreciation for the services Mr. Delanta Alves, Service Advisor at Joyce Koons of Manassas , VA provided. My gratitude goes to him for the enthusiastic and professional approach he had during the times I needed to service my vehicle and during required repairs. His approach to resolve the issues at hand was commendable. Delanta s professional approach and ease in administering the process gave me the sense as if it were his own. His approach also gave me the assurance that my visit to the dealership was going to be pleasant. It has been a pleasure to interact with a person like Delanta of integrity, dedication, and professional demeanor. Delanta is a credit to himself and to the Joyce Koons GMC that he represents.Sincerely,Tony Eccleston

  Lavina P
3 months ago
I recommend Koons because my experience has shown that they prioritize customer satisfaction above all else. There was a mix-up on the model I wanted. I called as soon as they opened, and Dipak and Tim immediately addressed it, found the car I wanted within the timeline I needed, and helped me finalize the deal efficiently. The rest of the sales team, Peter and Frankys, who assisted with the final delivery, ensured my complete satisfaction before we drove off. We love our car, and we loved working with these folks!

  Sebastian Blacutt
5 months ago
Our buying experience at Joyce Koons Honda was painless and pleasant. The sales advisor Frankys was very nice and extremely helpful during the process and it was incredibly fast which surprised me due to my past experiences. The sales manager Tim spoke to us a bit and helped during the process also and it was pleasant working and chatting with him. Darius the finance manager got us in and out quickly and with a great deal also. All in all it was a great experience and it was done much quicker than I expected. These guys are 10/10!!

  Beverly Ankem
3 weeks ago
We had a great experience with Sarah this past week. Concierge service was perfect and they provided great service checking us in and getting all the necessary things done on the car within a day! Very pleased and thanks Sarah!

  Paul Mckernan
2 months ago
I was extremely pleased with my first service experience at Joyce Koons GMC Manassas. My call to the dealership service department was answered quickly and courteously. The customer service phone rep answered my questions, and told me they use GMC coupon offers for all service. He asked if I knew about the Concierge service: free loaner car and pick up of my vehicle. There was an opening the next day. Their offer was accepted.The next morning, my service representative, Delanta, called and finalized the service arrangements. My vehicle was picked up, a loaner car left at my home and the service completed successfully. Delanta kept me informed all the way, saying the drop off will be set up based on what time frame was best for me. I received my truck as scheduled, with all the paperwork to explain the services performed. This Joyce Koon GMC Manassas service team exceeded my expectations. The discount coupons saved me a bunch! They will continue caring for my GMC truck.

  mary g
3 months ago
I recently went to this location after having a bad experience several years ago. I was warmly welcomed by Amy W. She not only took care of my car and my daughter s car, she provided me Several options for upgrades for the things that I needed in the service center. She did an amazing job explaining everything to me and making sure that I understood and I did not feel at any point like she was trying to screw me over. It was a wonderful experience. I ll be back to this location for them to do additional work on my car.

  Pouneh
2 weeks ago
My recent visit to Joyce Koons Honda was nothing short of exceptional, largely due to the unparalleled service provided by my advisor, Sarah Newton. Throughout the entire process, Sarah exhibited an unparalleled level of professionalism, dedication, and care that truly set her apart.Sarah s constant communication was not only reassuring but also demonstrated her commitment to keeping me informed every step of the way. What truly impressed me was her proactive approach she would personally go back and check on the progress of my car, ensuring that everything was in order, all just to ease my mind.Furthermore, Sarah s patience and willingness to take the time to explain every detail thoroughly made me feel confident and informed about the maintenance being performed on my vehicle. Her genuine concern for my satisfaction and well-being went above and beyond my expectations.Sarah s exceptional service, paired with her warm and welcoming demeanor, made me feel valued and appreciated as a customer. She truly embodies the epitome of what a service advisor should be knowledgeable, attentive, and always willing to go the extra mile to ensure customer satisfaction.I am incredibly grateful for Sarah s outstanding service and commend her for her unwavering dedication to excellence and will forever be my Service Advisor.Moreover, Kristen, the concierge driver, went above and beyond by delivering my keys to my door during a pouring rainstorm and even returned to provide me with my visitor pass, without me asking or expecting her to do any of this. This level of thoughtfulness and attentiveness was truly remarkable.Debbie, who manages the conciege services, also deserves recognition for her extraordinary efforts in ensuring I would be able to get my car back precisely when I needed it, even when they were short on drivers. Her constant communication was beyond wonderful by letting me know when the driver was heading out to bring me my vehicle. Her commitment to customer satisfaction exceeded my expectations.Together, Sarah, Kristen, and Debbie exemplify what it means to go the extra mile. They not only provided top-notch service but also made me feel like a part of their family. I cannot recommend them highly enough. Thank you for an unforgettable experience!You are all true assets to the team!Thank you, Sarah, Kristen, and Debbie for making my experience at Joyce Koons Honda truly unforgettable.

  George Saleeb, ESQ.
a month ago
Update:This update is a result of the poor quality of service you receive after POS. The truck has an issue with CarPlay. The service department unwilling or unable to resolve. The service managers don t return calls. Not the dealership where you want to invest your hard earned money. This is my recommendation after 18 months experience with this dealership. Really wanted to have a lasting experience with this company.One of the best experiences I have had at any car dealership. CJ is a class act and great collaborator in finding the right vehicle. Full of knowledge, good advice and an advocate for the customer. Go see CJ, he will put you in the right vehicle. The best I can say, is that they did GOOD by me!

  pouria r
a month ago
STAY AWAY, Extremely rude and unresponsive service staff:First they told me that they can pick the car from my address and drive it back to lure me there instead of a nearby Honda dealership. Next when I scheduled the appointment they told me for certain issues they do not pick up and I should drop of the car. I asked specifically in this case would they drop me back at my address since they are miles away. they said they either drop me back or loan me a car. At 9:02 AM the service rep said there are no loaner cars available and since I dropped the car, they can not shuttle me back in. Besides he was extremely rude and unresponsive to the list of issues that I had. STAY AWAY if you are not local to Manassas.

  Rachel Kirkland
3 months ago
Joyce Koons Honda - so nice we bought the same car twice. In six weeks time. Yes, there is a story to follow.My husband and I studied up on cars for over a year in preparation of moving on from his 2005 Honda Element. We loved our little gray toaster - it was Honda, had minimal issues, it was a great car. After checking out the Passport, we found an worthy replacement to the comfort and enjoyment of the Element.We got our best deal from Joyce Koons. Tim and Ahmed were tremendously helpful throughout the sales, giving us really good money in trade on the Element. We got it done in about two hours on a Monday, with a great rate (2.9%/48 months) on the 2023 Passport. Happy early Christmas to us. Took two great road trips in the weeks following our purchase. Master the tech, parallel parked easily. We had a love affair with our new car.Second road trip was to Charleston, SC for a cruise. Parked in the Port Authority lot when we left on the Carnival Sunshine. A storm moved it was up the east coast that weekend, causing a ten foot storm surge, leaving our car in two feet of water. The damage didn t appear serious initially, just wet carpet. We took it to the dealership after we arrived home. Service kept us the in the loop, gave us a loaner, and took the lead with our insurance company in determine next steps. With their help, we were able to worry less about the car and more about enjoying the holidays with our family.After several weeks, on the day of our very first payment, State Farm called to tell us our car was totalled. Tim was our very first call. Though we did make subsequent phone calls trying to find the exact 2023, we found that other dealers wanted us to pay more than what we paid in December. Tim found a Passport that we liked that was a higher trim level than the first go round. (And only slightly more than what Rosenthal wanted for the 2023.) We had to step up to a 36 month loan, but we got that 2.9%. Darius in JK finance and Honda s financing arm made the transaction as easy as possible, even cancelling the extended warranty on the last vehicle and essentially moving it on to this one at no extra charge.In every interaction I have had with them the past several weeks, Joyce Koons Honda and Tim, Ahmed, Kevin, and Darius have gone out of their way to help us and make some very bad luck and stressful times better for us. We are keeply grateful. I can t recommend Joyce Koons Honda enough.

  Sherri Childs
5 months ago
I had an awesome experience at this dealership! I cannot say enough great things about Joyce Koons Honda!My son took his vehicle to the Fredericksburg Honda back in March for stalling, unable to accelerate, etc. Over the course of the next 6 months; we were told by Honda Fredericksburg that nothing was found to be wrong with the car. No one would ever call us back to update us or would keep us on indefinite hold. I would call the service manager & would always be told he was in meetings, with another client or not in for the day. I didn t receive a call from the service manager until my son put up a negative review on Yelp. My son was even told to come in & drive the car with the service tech because they couldn t find anything wrong!! They didn t believe us or just didn t seem to care or deemed it unimportant .After many months of frustration; my son took his car to Joyce Koons Honda in Manassas. Within 24 hours, Kevin Schlenky ( service technician) called us to inform us of the issues with the car. Kevin was very communicative, always kept us updated and was extremely responsive & professional. It was such a different experience from Fredericksburg Honda. We felt heard, respected & valued. Kevin was absolutely awesome!! He explained everything in detail, always returned phone calls and went out of his way to make sure my concerns were heard.I would definitely recommend this dealership for any service needs and/or sales!!

  Theresa Piccolo
4 months ago
I had an overall decent experience at the Honda Manassas dealership leasing a 2024 CRV EXL, but I can't say it was a 5 star experience. Likely as good of an experience as a woman independently going through the car buying process can expect, I suppose. The salesman I worked with, Evian, was pleasant and seemed to make a genuine effort to find the car I was looking for and within the price range I needed. He offered multiple options and was persistent (in a good way.) I appreciated that the majority of the negotiating was done by phone. Still time consuming, but better than having to be in person doing the back and forth. After the phone negotiations, I went into the dealership to put down the discussed deposit for a car (it was not on site yet.) When I arrived, I was told I was provided wrong information and I would need to put down the entire down payment. I didn't appreciate this game. The manager I spoke with, Tim, came off as arrogant and as if I was clueless when I asked questions and advocated for myself. Ultimately, they honored what I was told by phone, because I would not have moved forward otherwise, but my trust was lost. Had I been a man, I feel confidently I would have been spoken to differently (by Tim, Evian was respectful.) Either way, I proceeded because quite frankly Manassas offered me the best deal between them, Chantilly, and Fairfax. The car was delayed by a week which was fine. Evian maintained good contact and updates while I waited. Going back to get the car was overall a smooth process. Luckily I ensured the pricing discussed was provided in writing, so there were no surprises. Tim made sure to come out to thank me for my business, and mention he was losing out on this deal, but happy it worked out for me. The next day after I got the car, the dashboard started glitching which is frustrating, but somewhat expected with these techy cars. I won't blame Manassas Honda for that. We'll see how the service department goes.

  Aynadis Flate
2 months ago
Joyce Koons is the best place to buy Honda Vehicles. Hiram Marsha gave me excellent service. He helped me a lot in exploring the vehicle features and processing all required procedures to get my 2024 Honda CRV .Thank you Girma Mersha!!!!

  Vince Borders
3 months ago
Terrible experience over the weekend! Very low-ball offer on my trade-in (a 2018 Toyota RAV4 Limited Hybrid) and worse was their explanation. They told me I had mismatched tires! Can you believe it?!? Furthermore, their salesperson, Brandon Barber, called me today to further talk about and actually hung up on me after saying he would never agree to me terms! Very unprofessional!

  Alejandra Lau
a month ago
Mr. Bidham was great, helped us get the car we wanted. Very professional, honest and friendly. My husband is happy with his purchase and experience here.