Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Walker
a week ago
I rarely post reviews of any business, but my experience with this shop and with Rodolfo, specifically, was above and beyond, superior service! I initially brought my vehicle in for an alignment as the steering was shaky. The team did the alignment but I was still having issues so I returned two days later. Rodolfo immediately recognized me and asked why I was back so soon. I described the issues I was having and he took the time out of his busy day to show and explain to me the issues, then proceeded to help me figure out the best options and fix my vehicle to perfect working operation. Go here and ask for Rodolfo!

  Austin Brown
2 weeks ago
I think most people have the impression that mechanic shops are all about ripping people off and I've never gotten that impression from this location. Yesterday I was called a few times about my AC concern and instead of recommending something not needed, they were honest with me about the situation. Sane situation applied to a brake concern late last year, instead of doing the job they told me I still had plenty of life left on my pads. Honesty and integrity mean a lot to me and why I continue to bring my car to this location for things I can't do myself.

  Ashleigh Murray
a month ago
Carlos was communicative, genuine, and prompt. My appointment was at 9am and he started my service immediately. He called a few times with some options some of which I took him up on, some of which I declined and said I would consider next time. Overall very happy.

  Arthur Han
2 weeks ago
They do a competent job with wheel alignments but could not solve a simple TPMS warning light issue after 4 separate visits. Not sure how to trust a shop that supposedly specializes in tires that can not solve a tire pressure sensor reprogramming job. The wait times are also very long, be prepared to wait minimum 3 hours every visit.

  Jorge Pacheco
3 months ago
Very friendly staff and there is always a great solution for my vehicles needs. Rodolfo the manager at Manassas Store on Rt. Is very knowledgeable and his recommendations are always great. Technicians are doing a great job keeping to work flowing. I been with Firestone for more than 10 years. Credit card benefits are awesome.

  Jacqueline Weaver
3 months ago
Tried to be a repeat customer for the last year. Bought tires, and did oil changes. But always waited hours and hours even with an appointment. One tech actually cracked my hubcap and was like, Oh well. The manager replaced it, re-did the battery corrosion cleaning that I paid for but was not done, and today I waited 4 hours to get the coolant added since it was at min and I got the flush/new fluid at end of July. After I got my car back, I looked and yep, coolant level still at min . Waited 30 more minutes .wastes my whole day. A lot of new workers there each time with horrible attitudes. The manager was nice and tried to help, but I have no more faith in this place. Going back to the dealer I guess.

  Dallas Wells
2 months ago
Tony was excellent with providing me service at this Firestone location. He was knowledgeable and efficiently address my vehicles issues while keeping me informed every step of the way. His professionalism and dedication make them my top choice for auto care and I would highly recommend this location!

  sudaba l
2 months ago
Unbelievably bad service. I changed my tires last year there and it 3 hours for it. I was so upset but still gave a try again to change oil. Made an appointment for 10:00 in advance and it was 10:30 they were not sure when they can take my car. I am 6 months pregnant waiting in the sitting area and have no desire being there. I asked for the keys and guy had an audacity not to say sORRY. Just silently handed the keys back. Outrageous. Bad team! Dont care about future services. The bathroom is so NASTY like in the hood, had no toilet paper and the toilet was so dirty I almost threw up. Never ever gping there again. I will make sure all my friends will consider NOT doing services there.

  Boris Steinbach
2 months ago
We are always taken care by of at Firestone Bristow! Friendly staff, quick turn around , and done right the first time! Keep up the great work!Fixed my leaking tire in no time at all.

  Kendrick Brown
4 months ago
They are VERY SLOW!! I had an appointment at 10am for an oil change, tire rotation, and alignment. I waited until 5:45pm to receive my vehicle. I was told that they are under staffed but I saw 5-7 employees standing around chatting, laughing, and having a great time while the rest of us in the lobby had to wait. What is the point of an appointment if I m waiting all day long. It s like this EVERY TIME I go there and unfortunately, that is the closest Firestone to me.

  Mo Ryan
a year ago
I was going to the vet and my kitten escaped from her kennel and wedged herself in the dashboard, behind the glovebox. We tried everything to get her out but weren't successful. So I called Firestone, starting to panic, and Tommy told me to come on in.Once I got there, he pulled my vehicle in, and with the help of another technician, my kitten was freed in 10 min! They were so nice and kind! When I asked how much I owed them, they said it was fine and they were happy to help rescue the kitten. How awesome is that?Thanks so much for your assistance!

  Mark Peterson
3 weeks ago
Unlike a lot of auto shops who tell you everything that they can t do, they told me what they could do and were very helpful. They weren t able to start the job on time and gave me a discount for causing me to have to wait - all in all - I felt like they wanted to do a great job and wanted a happy customer and that s what they got.

  Jonathan Biggers
5 months ago
I have been going to the manassas location since I moved out here. I decided to get new tires for my truck and scheduled an appointment for 11/18/23 total cost was around 1200 I got there checked in an hour after they pulled my truck in they called me to the counter and told me they were charging me an extra 150 per wheel cause I had aftermarket wheels that were reverse mount. After I told them I would not pay that and to pull my truck around the manager that imposed the charges waved it. This is ridiculous that a shop wants to rip people off that much. The only difference between normal mount and reverse mount is that the face is down. Be careful when dealing with shops and know what is right or wrong. This shop is wrong trying to get additional money from customers for the same work.

  christian suarez
3 months ago
Great group of people, very knowledgeable on what their doing and goes above and beyond for their customers! Best service around man. Been a repeat customer for 2 years now, highly recommend to come here.

  Alexander Williams
2 days ago
I left feeling dissatisfied and unlikely to return. I would advise seeking tire services elsewhere for a more reliable and customer-friendly experience.

  Jacob K
2 weeks ago
I BOUGHT THE $29.99 OIL CHANGE FOR MY 2014 CAR, BUT WHEN I ARRIVED, THEY TRIED TO SELL THE $80 OIL CHANGE. I DID NOT BUY IT, THEN I DROVE TO WALMART AUTO CENTER WARRENTON TO GET IT DONE FOR $25. ANOTHER TIME BROUGHT FOR ALIGNMENT, MY APPOINTMENT WAS FOR 2 PM BUT THEY DID NOT DO IT UNTIL 3:15 PM THEN FINISHED IT IN 10 MINUTES, WHAT IS THE HACKING DUCKING POINT OF HAVING AN APPOINTMENT. IF I HAVE TO WAIT THAT LOG FOR THING CAN BE DONE IN 10 MINUTES

  Dan Rivas
2 months ago
I needed to see if my car needs to have break replacement, and the only days I have availability are weekends, and I know how booked they get so I came in person to set the appointment, and one of the guys decided to just acted like he was setting the appointment, next day comes and one the guys has no idea what I came for, it s sad that the same people that work here, would expect to have a good customer service when they need help, so my advice is to actually check if the person is setting the appointment and not acting like he is, I wouldn t give a star if I had the choice

  James
2 months ago
If you enjoy having your time wasted this Is the place for you I had ive com3 here 3 times once for a tire replacement took 2 hrs 2nd for 3 new tires took 2 and a half hour and my final and last Time is new brake pads took them 4 hrs

  K. Thomas
4 months ago
They have been a great company to deal with so far. Their credit account is very helpful when it comes to new tires, or larger repairs.

  Will Rice
4 months ago
Made an appointment for an oil change. Showed up 5 minutes early for the appointment. Gentlemen informed me it would be 2 hours to get scheduled oil change completed since all the techs were busy. WTH?Don't bother making an appointment here. It obviously means nothing.

  Debbie Klein
10 months ago
Been coming to this busy location for 3 years now. Was highly recommended from my son. Very professional, you can make appointments if needed. Bought the Lifetime warranty for alignment, been in several times a year . Pays for itself. Bought tires with warranty, HIGHLY suggested to purchase. Today I came in with 2 passenger tires losing air. One picked up a nail in side-well unfortunately can't be repaired. UPSIDE covered at a prorated rate. I just bought these 3 months ago I would have been. SOL had I not gotten insurance. Thanks you Firestone for your help. You make us feel like family.Service: Tires

  Rachel Nelson
9 months ago
Very inconsiderate of your time. Lack transparency and communication. The store manager was disrespectful and dismissive when I attempted to have a conversation with him about an appointment I scheduled in which my car sat for 6 hours without ever being touched. He made excuses as to why the car sat and ultimately blamed me and the way my car smelled for why it was not worked on. However, the problem is that NO ONE CALLED ME to say there were issues with the "smell". Instead, they let the car sit for 6 hours and did nothing to it instead of giving me the opportunity to take it somewhere else. I dropped the vehicle off at 11am. Found out at 4:45pm that nothing had been done yet. I was advised to bring it BACK in at 8am the next day. I brought it back in and that is when I was finally told the "SMELL" was the issue. Again, this place lacks transparency and communication. They make excuses. They give you the run around. They are disrespectful and dismissive.Keep in mind, I am a 30 year old, minority female. So i'm sure that had a lot to do with the DISMISSIVE attitude towards my complaint that no one communicated with me for 6 hours.It's not the first time I had been to this firestone. I didn't think I needed to call them to remind them about my vehicle in their parking lot. They had been great before this.They made one mistake but could not own up to it and instead blamed ME for their lack of communication and suddenly made me into an enemy, rather than a repeat customer.Oh well. That's how things are now-a-days. Customer service does not matter anymore.

  Tom C
a month ago
These guys do great work, have an excellent manager, and are always pleasant to interact with.

  J N
6 months ago
Radolfo and tony were amazing help! They actually look out for the customers well being. They helped fit my car with tires and gave me the best options for my buck. They resolved issues with my other car as well. The whole family comes here and will continue to because theyre just such great guys. Good work and keep it up! I could write so much more wonderful things about the guys at this firestone, but itd end up being a whole essay. Thank you for your help and your help in the future. Give em a raise

  Jeanelle Dawson
a year ago
In the area for the day so made online appt for noon (the night before) for brake service. I was in the area at 8 am and decided to check in with them to see if they wanted to do it early. The gentleman at the desk was so friendly, professional and courteous. Great customer service! I didn t have my Firestone card with me he says no problem gets on phone and in 1 min has my card linked to my account! They took my truck right in. A bit pricey I think but worth it for the convenience for sure.Would definitely return here again.Services: Brakes, Brake service & repair

  Eric Christiansian Jr
2 months ago
Terrible service time. What s the point of an appointment if one and a half hours later they still haven t started on an oil change. Decided to just leave. Waist of time

  Tim
6 months ago
This is the only mechanic I've ever been to where they take 4 hours to do an oil change, screw up the oil change, and then tell me it will be over $100 just to diagnose what they did wrong. Never going back to Firestone.

  Vanessa
2 years ago
3 days ago (4/10/22) I went for a tire balancing and rotation. Balancing tires take between 40 min to one hour, my car was done in 10 minutes! I asked the counter advisor why it was so quick and he said because only one tire needed to be balanced and the machine was right next to my car. I was charged of course for the entire service. When I got to my car I inspected the tires but none of them had new weights! So obviously they didn't do anything to my car but rotate the tires. I called my personal friend which is also my mechanic ( he's been out of town so unfortunately had to find another place ) and he also stated there is no way they performed the balancing in 10 min, he spoke with the advisor and then they took my car back again and another mechanic performed the service. Like most of the auto shops when is a woman they want to take advantage of, they think we don't have idea about cars and they can just rip us off. According with my receipt the Technician was DAMIAN, so If anybody that had a good experience and is going back make sure he doesn't work on your car. Obviously he is not an honest person, and I don't know how he gets paid if he doesn't do his job. I was nervous to go to a new shop so I kept and eye on my car and I was able to see when they started working on it, if not I would have been tricked and wasted my money. I wonder how many people they have done the same thing, people usually drop their cars off or don't even pay attention. The only good thing I have to say is that The service advisor was Rodolfo and he was very nice, very polite, it wasn't his fault that one of the mechanics is an irresponsable, dishonest employee.

  Ken Winters
a year ago
Had appointment scheduled for 12:00 today for tire replacement. I arrived at 9:45 to drop of car and found they didn't have tires in stocks and tried to sell me tires almost $300.00 more. Didn't have the courtesy to call me to advise tires not in stock. Said it was to early in the morning to call. Really!!! Poor customer service.

  Freddy Solis
a year ago
Great job getting the oil change and other services I required. Keep it up I will come back again with other needs