AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brennan Lee
a year ago
This is a great bunch employees. They are knowlegable and friendly. I will be going back again

  Raion Fox
a month ago
On a recent outing to retrieve parts for a vintage car (4+ hours away) I was with a friend when we lost our muffler on his pickup somewhere between Zion Crossroads and Lynchburg. We didn't want to miss our appointment so we shoved some cotton in our ears and suffered the excruciatingly loud inline 4 cylinder for 90 mins to Madison Heights where we met up with our parts guy.Afterwards the AutoZone was right there so we quickly piled in in order to get our muffler repaired. The staff were quite friendly and understanding of our situation and allowed us to try out parts until we found a working combination. We could not have made it home 4 hours with a loud exhaust again. We managed to attach a working muffler and get on our way.Thank you AutoZone for being there for us and especially to the nice young man behind the counter who let us take parts out of the store until we figured out what we needed and paid.

  Deb & Tim Smith
4 months ago
From SC and rear brakes went out. Stopped and purchased new brakes and got their loaner brake caliper tool set to finish the job. Amazing service and saved our day!

  Brandon Schneider
3 months ago
If I could auto zone id give all your stores 0 stars one part that sits there for a month and yall can't send to my home where it was apost to be sent kick rocks i got my part faster within a hour of calling the best part store OReilly auto parts

  Sharon Nelson
6 months ago
Very Friendly Staff. Always There To Help. Great Parts Always, No Problems. Awesome Place. Excellent

  Jon P
8 months ago
Went in just to return some oil that I purchased earlier in the day and the process was ridiculous.1.) Asked for name and phone #, why? I have my receipt and it wasn't opened. Make something up to fill it in next time.2.) Couldn't make the return in a single transaction like it was purchased and had to call for help multiple times just to screw it up in the end.3.) Split the return half cash half back on my card.4.) After he scanned the items and receipt (twice) he gave me two "voucher" receipts that I had to get back in line for them to return my money.

  Carrie Boling
2 years ago
This morning on a busy Monday, I went in to get my wiper blades replaced since its supposed to rain a lot this week. The Store Manager helped me, I believe her name was Candace. She is excellent! Thank you!!

  charles kessler
a year ago
Went in looking for a pictickler product. They never heard of it or understand what I was looking for. It seems every time there are new people behind the counter. It's not there falt. The cost is to blame. Low pay no one can stay long enough to learn. It takes time to learn.

  Teresa Bartholomew
a year ago
I came in with what I thought was a bad battery. The people there were so helpful and courteous. They went above and beyond to help me when my car still didn't start. I recommend this Autozone to everyone!

  T R
3 years ago
Just wanted to give a shout out to the gentlemen named Jordan working there today. He seemed to be the manager at the time and stayed polite and professional while other associates bombarded him with questions and he answered phone calls. And then proceeded to ring up my couple items. Thank you !

  Martha J. Pyle
3 years ago
Some workers were helpful. Others, *mostly" the girls, seem to scatter when customers come in like they are afraid to be asked a question. The day I stopped in it was all young girls at the counter.

  Rudy F
a year ago
Came to return some brakes which were never opened and I was accused of having used them and trying to pass them off as new. The cashier eventually gave in and gave me my money back

  Amanda Grant
a year ago
If a negative was an option that's what I honestly would of chose! Horrible customer service. The part's manager "Doug" I believe was his name. Literally argued with my husband on the type of oil filter our car takes. When we have had the car for years and been changing our oil.

  Jessa 4Peace
5 years ago
My check engine light came on. The lady that ran the test and helped me was friendly and knowledgeable. She provided good suggestions, next steps and product recommendations. The store was clean and clutter free.

  Jude Mathews
2 years ago
I was visiting family in Madison Heights, all the way from Charlotte, when my battery would refuse the start even after trying to jump-start it a few times. It was in need of replacing already but, being that it wasn t my car, I was unable to take care of that before. Thankfully, it finally started, so after purchasing a battery from The local Autozone, I took the car there to grab the battery. I also asked if I could have someone replace the battery for me if possible. Luckily, one of the crew members were willing to help. I took this time to write this review to highlight the efforts of Jordan Hennen for an amazing job helping me with my vehicles issues. It took only 10 minutes to replace the battery and have the vehicle working perfectly again. I wished to leave a tip to Jordan somehow, but he politely declined and let me know that it was part of the job. Thank you, Jordan, for the amazing work. To anyone who has questions about their vehicle needs and doesn t exactly require a shop, please visit this Autozone in Madison Heights. Jordan will be of great help.

  Robert Hoeft
5 years ago
Needed a new battery for our Honda Odyssey. Katie behind the counter was pleasant, knowledgeable, and all about customer service. Plus I like the military discount, we are seniors and thankful for the assistance.

  Robert Richard
7 years ago
They always have the right part. Cheap and reasonable prices.

  Bill Strong
a year ago
Had the parts I needed, and some I didnt need, just wanted.

  Cavegamer
3 years ago
Pretty good. However alot of the products are not in the right spots which can lead to some difficulty finding the right things. Knowledgeable employees are very helpful tho.

  Paul Kevin Spencer
a year ago
Great auto parts store! Helpful, friendly and knowledgeable staff and they had the "hard to find" part that I needed! Thanks Doug Slusher!

  Tammy Donald
9 months ago
Awesome customer service!! Paul H was great!!

  Rodney Chapman
3 years ago
Poor service, unknowledgeable employees, won't come back. They had what I wanted, but wouldn't take the time to check the part to make sure. Just told me they didn't have it.

  Patricia Campbell
a year ago
Great customer service. Went in for check engine light, nothing but a loose gas cap.

  Sheila James-Motley
a year ago
Rude, please don't hold the door open for the guy with the pony tail and shades. He to cool to say thank you.

  Will Tyler
4 years ago
So after using this AutoZone for two decades as my primary parts store I think they've lost my business. My mom and my daughter were stuck in the Pizza Hut parking lot next door with a dead battery. The AutoZone employees stated that they couldn't, per policy, walk the 25 feet next door to test/jump/replace the battery. She missed an appointment and I had to drive an hour round trip to jump the vehicle and take it to Advance Auto Parts for a replacement battery. Probably the worst example of customer service I've seen in recent times.

  Joseph Whitehead
a year ago
great experience very professional I will return again

  Brooke Patterson
2 years ago
Best experience at any parts store EVER. These ladies know their stuff and make it easy to get what you need and get out

  Debra Mccormick
a year ago
love the store the people were actually friendly this time

  Gary Mays
5 years ago
Great place to buy auto parts, Candice the lady that helped me was very knowledgeable and very courteous to all my needs. I'll never shop no where else but Autozone.

  C C H
3 years ago
Open early, had the jeep alternator i needed. Staff was quick and ready to aid.