A&J Auto Repair shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zach Moore
2 months ago
This place is awful. Would give them zero stars if I could. Damaged my vehicle then had the audacity to ask me if the major dent and scrape down the side of my car was already like that. Was told it would be reported to claims immediately. nothing was done after a month and had to call back multiple times demanding their insurance to reach out to me. After a month they just submitted the claim. Unprofessional. Go somewhere you can trust wouldn t recommend this place at all.

  John Maloney
8 months ago
The absolute worst shop I ve ever used. It took them nearly six months to repair my car after I hit a deer. They kept stringing me along telling me it ll be done by the end of the week week after week. When it was finally finished the work was terrible. Parts weren t lined up, they d scraped the paint on my door because it was rubbing on the poorly positioned fender, they dented the brand new hood, the check engine light was on, the tire pressure monitor system didn t work. They told me they d repair the paint and continued to string me along when I d ask about getting an appointment. Finally, last week part of the grill and undercarriage cover fell off the car while I was driving down the highway. The tow truck driver pointed out to me that it was clearly a result of the shoddy work the shop had done. Never use this shop!Service: Body & Trim

  Brooke Byrd
5 months ago
I went there for the first time, having emergency car troubles, needing a second opinion and they diagnosed my car for me and fixed it all within 30 mins. My car runs so much better now and they really looked out and helped me! Definitely recommended

  Steve Konyndyk
3 years ago
On October 5th a customer of ours had his Volkswagen towed to our facility. In the process of towing it. A&J damaged the vehicles front tire, hubcap and rocker panel. This was caused because the vehicle was never strapped down properly. They did admit to the damages. A&J told us to repair the Tire and hubcap and they would pay the repair. The rocker damage was in excess of $1800. Since October 5th A&J has made no attempt to rectify the situation or compensate the customer. When I called, I was hung up on by the owner when I attempted to collect the money for the tire and the Hubcap.*** To your response, if the damage was to be handled by AAA then why did it take 21 days for AAA to be notified of the repair and why was I told to order the tire and hub cap on the 12th and you would pay for it?Service: Car towing

  Paul Haan
a month ago
They handled the problem as well as I expected. Very nice people, I will return as needed.

  Tiffany Hancock
4 months ago
Didn't do a good job on my vehicle even after they we're paid to do it again we ended up in court and they had to pay for the vehicle that they didn't fix properly and the check bounced

  Galen Brown
5 months ago
Have used them for my warranty repairs I will say they do well so decided to get a oil change with them it was $80 compared to $45 that I ve paid other places particularly like Aid Tire

  Patrick Monetti
10 months ago
We recently found this auto shop and my brother and me have been bringing them business like crazy we own our own Auto Parts business and this is by far one of the fastest repair shops we found in the area in the last 20 years.We recently needed an engine replaced in one of our rollbacks and they were able to do it for us in only 4 days!

  Isaiah Aylor
a year ago
A&J is the BEST shop around. Always honest, respectful and reasonable in cost. These guys have done just about everything for me from transmission rebuilds, to plugs and wires. Always top notch work, lightning fast. They always will keep me updated with repairs or if anything changes such as cost or repairs. Towing service is the best around too. Better price than any other service, especially B-Line. These guys have picked up my vehicle and given me a ride home before. Joey and the guys are the man

  Jennie Miles
5 months ago
Great service, super friendly staff, and very fairly priced.Service: TiresService: Tires

  Angela Lewis
10 months ago
These people are liars !Used the excuse of a tired employee to reschedule a tow after they said they were coming . Called the next day at the scheduled pick up and no answer or call back from them!! If you wanted to party instead of making money on the weekend just say that

  Pete Froh
a year ago
A&J , The balls in your court , I made a reasonable offer to settle my dispute. Do the right thing or the I will write the most scathing review you have ever seen. And I'll write one everyday . Just please do what's right

  Jeremy Million
3 years ago
Joey and his team are always honest and affordable. We bring all our work trucks to him because we know they take pride in their work and do a great job and will get it done in a reasonable amount of time. Many times we have had multiple options on how to fix a problem and he's always been great about telling us about all pros and cons of each one and many times recommending the less expensive option or finding ways to save us money which most mechanics wouldn't do. We highly recommend a&j and trust them with our whole fleet!Services: Battery service, Steering & suspension repair, Special vehicle towing, Car towing, Brakes

  Mariah Davis
3 years ago
Great experience I called AAA and A & J showed up quickly to tow my car. He popped the hood and started trying to see if he can see what was going on. He also was very kind in suggesting us to take it to his shop instead of some random one we chose to save us money. Honesty and care this place gives is very evident. My car is already ready to pick up and this happened yesterday mid-day. Kind service and do not take advantage of you. I will be returning if I need anymore car repairs in Lynchburg!Services: Transmission, Car towing

  Bernice D Watkins
a year ago
Very professional and honest I had my Monte Carlo towed because of a issue with harness they were honest about the repair issue.altho I didn't get the car repaired.the accomodations were so professional and honest.will use them in future. and thetow guy was phonenonial and patient and professional. Great Customer Service..a shop with Integrity.Very hard to find. Thanks A&J

  Douglas Robb
3 years ago
Very straightforward with pricing and when explaining what needed to happen. He was very knowledgeable about what my issue is. Originally hired as a tow service to another repair shop, he knew exactly what the issue was within a minute of hearing it on the spot and was prepared to beat the pricing for the replacement from the repair shop that he was originally going to tow me to. I decided to give him a try and was not disappointed. He was very professional the entire time and now has a new customer.

  Alex Ladd
3 years ago
I don t write bad reviewsBut this was one of the worst experiences I have ever had with a business. I have never experienced such poor customer service in my life. They picked up my car through Triple AAA and I was going to have it towed somewhere else but they said to go to them because they would be the quickest and easiest. After three weeks of my car being in the shop with little communication from them I called and asked what was going on. I don t know much about cars so I was genuinely asking questions out of curiosity and trying to understand why it was taking so long and all I got was little to no explanation, excuses, and deflections until finally I asked too many questions and I was met with rudeness and impatience. I got off the phone and felt as though I had just been yelled at for not understanding why my car had to be in the shop for a month while it caused me many inconveniences with work. I will never go back here and I strongly recommend you stay away as well. If you want good customer service and people that actually care and respect you go to one of the many other options in Lynchburg.Services: General repairs & maintenance, Car towing

  Fred Thompson
7 months ago
A&J went above and beyond for my daughter, just arriving at liberty and had car issues was able to get her in and back on the road thank you guysServices: Car towing, BrakesServices: Car towing, Brakes

  Kara Coffey
2 years ago
Joey was absolutely amazing. During a stressful situation after my car broke down, Joey arrived earlier than we expected, provided us with wonderful accommodating service, towed my car back home which was an hour away, allowed us to ride with him, and was as nice as can be. Would highly recommend him and his company for any of your automotive needs.Service: Car towing

  Karrie Chaney
2 years ago
He tried to trouble shoot our problem over the phone on a Saturday morning. He then came and towed us to the garage and then replaced the starter even though he was closed. His price was reasonable. Fast curtious and knowledgeable.Services: Electrical, Car towingServices: Electrical, Car towing

  Alice Markiewicz
a year ago
Our car broke down in Madison heights. A&J was the towing company that AAA sent out. They got there quickly, had the problem diagnosed quickly and had the part in and the car repaired by the next day. I thought the price was fair.

  Ryan Kosanke
a month ago
Very fast! Very friendly would definitely go back! Top notch crew!! Very reasonable!!

  Greg Millner
6 months ago
Great place to do business! I highly recommend them!

  Lucas Shirk
3 years ago
Damaged my car while towing, and ran me through hoops to pay for the damages. I had to start my own insurance claim, and was left without a car for two weeks. I was left to initiate the majority of communication simply to get my money. No sense of customer service and communication is definitely lacking.Service: Car towingService: Car towing

  Kaylen Onusic
3 years ago
Joey, the owner, came out to tow my van. I had to be at work in less than an hour, so instead of towing it for me, he took the time to plug it for me and out air in it so I could get to work on time. he even gave me quarters to put more air in it at the gas station. Really amazing service! Really amazing guy! For sure the kind of person and company I could get behind as an American during these troubling times.Services: Car towing, Tire change

  Kristen Witt
2 years ago
I was in a car accident. A&Js took great care of my car. They stayed in touch with me about repairs and had it done sufficiently and did an amazing job. Since then I plan to take my car to them for all my repair needs.

  Frank Chapman
3 years ago
I have a Ford Transit van, and for some reason the car locked itself. Called AAA and Joey came. I had an important family matter to attend, and Joey was compassionate, eager to help, and incredibly kind, the van wasn't. Took him an hour, but he was determined. Thank you Joey for your incredibly kind assistance.Service: Car lockoutsService: Car lockouts

  Tom Sh.
2 years ago
They Rock man always come through for me always the best in all of Virginia. They did my Van right and took away a dragger for me and always have a smile on them.

  April Siever
3 years ago
My family and I can t say enough good about this business! They are always there to help us at anytime. My mom had a flat tire and they came and changed her tire after 5pm. We definitely recommend this business!Services: Battery service, Tires, Body & Trim, Car towing, Brakes, Air conditioning, Tire change, BatteryServices: Battery service, Tires, Body & Trim, Car towing, Brakes, Air conditioning, Tire change, Battery

  jeremy million
a year ago
I've been using a&j for years and they have always been reliable honest and affordable. I highly recommend them to everyone I know!Services: Transmission, Battery service, Motorcycle towing, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Car lockouts, Body & Trim, Special vehicle towing, Car towing, Brakes, Long distance hauling, Fuel delivery, Air conditioning, Local hauling, Tire change, BatteryServices: Transmission, Battery service, Motorcycle towing, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Car lockouts, Body & Trim, Special vehicle towing, Car towing, Brakes, Long distance hauling, Fuel delivery, Air conditioning, Local hauling, Tire change, Battery