O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Seon Jong Kim (SJ)
a month ago
Amazing staff and they were able to quickly identify the part I need. Not to mention complimentary battery, alternator and starter check. Definitely visiting again if I ever need parts!

  Franklin Jefferson
3 months ago
My wife's battery in her 2014 Honda CRV died. I asked my friend at Deadbeat Towing where to go, since I haven't worked on cars in years. He said O'Reilly on Timberlake Road. They were the best! The people there were very friendly & helpful. The guy putting in the battery was extremely knowledgeable and did a great job. Thank you O'Reilly!!!

  Mark Emerson
2 months ago
Went into Timberlake location today I have always got hood service, but today it was outstanding service the store manager was able to help me with all my questions concerning online order he was awesome and great need to give him ten stars thanks again mark Emerson

  Jesus Perez
a month ago
I needed a few parts and they usually have it at a good price. I come here often. Definitely a good place for parts.

  Caitlin P
4 months ago
Stopped in for a check 3ngine light read. A local service station reccomended I go to O'Reillys as their equipment couldn't get a read. The staff was friendly and eager to help even though it was raining sheets outside. They were quick and professional and had me on my way quickly. Thanks again and sorry to drag you out in the relentless rain!

  Andrew F
4 weeks ago
My regular store even though there's a different O'Reilly's closer! Ethan gave me a jump and a battery test in a pinch when I needed to get to work + had forgot my NOCO. Give Ethan a raise!

  Mark Mickle
7 months ago
The store manager Jason solved 2 problems 4 me with 2 different vehicles. Needed a battery 4 the van and a starter 4 my truck. Good prices excellent service. I've been shopping O'Reilly for 12 yrs now.

  Sarah Cleveland
a year ago
These guys are always great!! Helpful no matter what the issue is. They definitely do their best for customers. I tend to go back to good service, probably why I don't shop at those other guys!! Get ya car part fix here!!

  Nicholas Vance
11 months ago
Worse customer service in the business. ONE GUY working the register showing an old guy what parts he needs for his vehicle. Waited 18 minutes before he finally left AND BOUGHT NOTHING!Really? One guys working the counter? I thought I was in Hardee's.

  Brandon
2 years ago
Colby was great. He gave amazing customer service. Helped me diagnose the engine light and gave me the right information to solve it. Ended up being a sensor that is critical for airflow to the engine. He was highly knowledgeable and proved it.Highly recommend O'Reilly's. If Colby is there, have him help you out.

  Kerri Goust
a year ago
Called to see if they had a particular item. They had it in stock and went immediately to get it when I arrived a few minutes later. Quick check out and super nice employees.

  None None
11 months ago
Employee was more interested in playing with his phone and acted like he was irritated because I was asking for help 05/15/23 around 11: amO'Reilly Auto Timberlake Road Lynchburg Virginia

  Brant Preas
5 years ago
Great place to get the parts you need. Great staff who are very attentive. Good products at reasonable prices and Loaner tools are available for rental as well. O'Reilly's is the only place my family and I purchase auto care materials.

  rhonda dehart
3 years ago
Awesome, friendly and knowledgeable staff. The other two auto parts stores in the same vicinity wouldn't try to install headlight bulbs for me but at O'reilly's it was no trouble for them. I would recommend O'reilly's to everyone.

  Brittiny Dean
5 years ago
Amazing people! I had a very hard time at Auto zone literally across the street. I ve been having so many issues with my car I wanted to be sure I didn t run into anything else. After coming to Orileys my whole mood changed (Auto zone PISSED me off) The older gentleman helped put my battery in all of 15 mins. GREAT customer service and I will be back for future purchases!

  Douglas Boring
5 years ago
Customer service is so much better at O'Reilly's. I live 5 blocks from Advanced Auto and I stop going because the employees there are jerks and most of the time there wrong.I went to one store and the salesman brought to my attention that the battery they had in stock had a crack in the bottom which I would have not known for sometime especially being that the crack was in the bottom

  L M
4 years ago
First time customer. I will be a return customer. Ast. Mgr. John helped me with all my needs. I went in to have my car battery checked.-done. Engine retainers-done. Floor mats measured and installed-done. Windshield measured for window screen-done. Even in the heat John was tag teaming with his co-worker service 2 outside customers. Waiting on customers inside the store and answering the phones. 2 employees stepping up to give their all for their customers. Thank you O'Reilly!!

  casey sexton
5 years ago
Went in for back brakes and drum rotors, was given front rotors and brakes. Took them back the next day and got the correct brakes and had to have them order my drum rotors. Came back the next day and picked them up, opened the box and it was the same front rotors as the ones I previously purchased. Took them back again, but to the oriellys in Forest. Very annoyed with the customer service as well. Treated me like I didn t know what I was talking about, even though I ve had this truck for about 10 years. The forest location definitely treated and helped me better than the Timberlake location. After 30 dollars in gas later I finally got the right parts. Never going there again.

  Joey Ricketts
6 years ago
I wanted to give a one after the way the guy talked to me on the phone today, but I couldn't. Every other experience was ok, but one bad apple spoils the bunch. When asking a very simple and nice-toned question I was given a very blatant and sarcastic answer. I'm not asking for much, but I would have loved to be told how much my part was before he hung up on me.

  Kelly Good
4 years ago
Shawn is a very good manager, and the staff there is extremely helpful and very nice. They go out of their way to assist! Thank you for all you do for us here at the Cenvar Roofing Gutter Division!

  Cynthia Scott
3 years ago
Needed 2 new head lights Callam & Colby took Care of me and my little Camry .I am forever grateful for these two gentleman and the hard work that they do they deserve recognition for the exceptional service i received i highly recommend raises or promotion for both of these two hard working gentlemen Thank You!#CocoMarie

  William Morgenegg
3 years ago
Amazing service and professionalism! Daughter s had an issue With her car and I m a 1000 miles away. I told her to go to parts store to have check engine code read. This is where she met Sean and he was able to help, a lot. My greatest fear of her being away at collage was having car trouble and not being close to fix it myself. Sean literally came to the rescue and she was back on the road in no time. I am humbled and very grateful of the quality of people that are employed at Oreilly s. From a deeply indebted dad, thank you Oreilly s and thank you Sean.

  Lisa
2 years ago
Staff here always super nice and helpful. And a year later Calan and his co workers still rocking it out in the customer service field!! Thanks so much from Lisa and Travis!!

  Devin Anderson
7 months ago
The workers are to busy. They have a great attitude

  Mike Zimmerman
4 years ago
I needed some aluminum tubing for my aluminum radiator, impossible to find but they let me look at something that may have worked. Aluminum transmission lines aren't common. They were helpful regardless.

  Scott Estes
10 months ago
They had parts I needed in stock and service was good

  Dwayne Evans
a year ago
Best auto store in my area. Had to wait in line longer then I liked for the one store employee to help me.

  Josh Anderson
4 years ago
Always have what I need and have great customer service. Feels more upscale that the other auto stores as well without the upscale prices. Would highly recommend for all your auto needs

  Justin Cloncs
6 years ago
My experience was great at O'Reilly Auto Parts on Timberlake Road Lynchburg Virginia and a man by the name of Greg was extremely helpful I asked him many questions on some of the other vehicles that I owned and he is very knowledgeable Greg is the one you want to talk to when you go to O'Reilly Auto Parts on Timberlake Road

  Jerry Kelly
3 years ago
The manager Jess was great, she tested my battery and alternator. Got what I needed and it all took 10 min.