Laslie's Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shelly Gardner
a week ago
Spent many months trying to get my car taken care of by no fault of Laslies. Paul has been absolutely amazing to work with when trying to deal with the insurance company and getting my car taken care of. He went over and beyond my expectations and I would recommend them to anyone. He was always kind, respectful, and honest with every communication we had over these past few months. He has a customer for life.

  Katriena Moore
8 months ago
Laslie s was great from beginning to end! Tom was extremely great with communication and keeping me informed with every step of the way! It broke my heart when my fairly new car got banged up but Laslie s has it looking brand new again! Will absolutely recommendServices: Painting, Body & TrimServices: Painting, Body & Trim

  Leah Mayers
8 months ago
I LOVE my camry! I told her on the way to Laslie's that I was sorry she got dinged but that I wasn't abandoning her forever, that they were going to make her look perfect again!And they did! The guys here are so awesome, and so is the office staff. I work at a local credit union where quite a few of their employees bank, and they're always so nice and helpful even when they aren't at work!I will say it was quoted at 7 business days for repair, but my claim went through State Farm. So, they had to advocate for me to get it all covered. I dropped it off on 6/19 after hours and picked it up on 7/14. I'm sure the hold-up was a multitude of different things... State Farm, the holiday, and short staffing everywhere. But just be prepared and patient right now if it takes longer than quoted!Thank you Laslie's, Doug, Rodney, Cecil, Kaleb, and anyone and everyone else who had a hand in repairing my beauty!

  John Hendricks
a month ago
My son is a college student at liberty University. My son s car was overheating. They installed the new radiator. I told them to go ahead and replace the water pump the thermostat and new hoses, upper and lower the whole cooling system. A few months later the radiator exploded sitting in a parking lot. We had the car towed back to Lasley. They told us they could not fix the repair. Send us to somebody else, he was diagnosed that the radiator they put in was defective. The radiator was replaced. It cost of $800 the repairman that we were sent to sent pictures of the radiator to Lasley s. They were only willing to replace the amount of money for the radiator, not the repair, even though they would not stand by their work , I would give them less than a one star if I could

  Jean Senga
2 months ago
Great service. Honest people. The Toyota dealership sent me to realign the tailgate on our 2020 RAV4 so that it can open automatically. Laslie's checked different sensors on the car and discovered that there is some king of "TSB" on tailgates of this vehicle and sent me back to Toyota without charging me.Awesome group of people.

  Lisa Gray
3 months ago
Thank you all at Laslie auto body!!!! I highly recommend this company for any vehicle you have. They are very professional, polite, keeps you informed, hard workers, knowledgeable, easy to work with, dependable, and some. David, Paul B, Paul M, and Clarissa I want to extend a special THANK YOU for going the extra mile!!! I got my car back and I am very happy with the results.

  Doug Hyatt
2 months ago
I was rear ended at a traffic signal. I took my car to Laslie s Auto to have it repaired and they did an excellent job on it. The repair and paint is incredible. I suggest anyone that needs a repair to definitely take your vehicle to Laslie s Auto Repair.

  jackie king
2 years ago
Got hit by a drunk driver in a new truck with Only 9000 miles on it took almost one month to get truck back from Laslie.First Thing I noticed was that the the non wrecked sided that had been scratched from running out of the road, was still scratched. Then noticed bumper was touching body of truck. Carried it back. They made excuses even said that scratches wasn't on the estimate, I showed them The original estimate, it was on there. Then I dropped it off again to correct those issues noticed when I got it back the tail light was touching the body of the truck, and now the bumper had a 3" gap below gate and was crooked. Down low enough to see under the rails that hold the bed. The side that had scratches on it they buffed just the spots where the scratches were and looked terrible out of direct light. Orange peeling on the newly painted side in low light, and rattle in door. I Told them to leave it alone out of fear they would just make it look like the other side.Carried it a 3rd time and dropped it off after they made a bunch of more ridiculous excuses about the bumper and tail light.Truck now has 12000 miles on it and looks far from what I wish it did, but apparently it's the best they can do.Services: Painting, Body & Trim

  Bradley Haupricht
11 months ago
Had a passenger door mirror replaced and it has a camera. The positive was the mirror was replaced quickly and looked good. The negative: They only accept cash or money order. I understand this but when I was dropping off my car the lady at the desk specifically informed me that they could also accept a debit card. With that in mind I forgot about it because I always have my debit card on me. When I arrive to pay the bill? They told me I would have to pay the 4% fee to use my debit card. Now, historically other stores have allowed you to use debit cards because there was not a fee associated. I cannot confirm or deny whether that is still true. When I was told the lady that's I was told a debit card would not incur that fee she said "no one would have told you that because every time a card hits my machine it incurs the fee. So I have to leave to go to my bank and get the cash to then come back. I got in my Van and drove home. When I went to use the turn signal, the camera would not work because the aiming was not complete. Now I was charged a $175 post diagnostic fee which should have revealed that the aiming was incomplete. When I got home I called the person that I was working with but had to leave a message. After a few hours,i googled how to aim the mirror and found that it was a 5 minute job on YouTube. I subsequently completed the task and got the mirror aimed appropriately. When I called and requested a refund for the money for the post diagnostics that obviously wasn't done I was told that was impossible. I was told that the mirror was correctly aimed and the diagnostic check complete and the only thing they could offer was to have me bring the van back again. When I informed him that I had already corrected it he said "well that's all I can offer." When I asked to speak to a manager he said that he would have one call me but as you can imagine that never happened. A few days later I received a card in the mail saying 'customer service was their top priority.' When I filled out the card and requested a phone call back, I have not heard from anyone either. I would just be cautious as I do not think they take customer service very seriously. I will be finding another autobody shop to use in the future.

  Daniel Doute
7 months ago
This would be a 5 star but I felt they took longer than they should and their communication was a SLIGHT bit lacking, they were wonderful when I called them but after extended periods and estimated finish dates getting pushed back I would expect a phone call updating me. Aside from that VERY MINOR inconvience this is a TOP NOTCH shop. Their work AMAZING, their guarentee AMAZING, all in all I would 100% suggest this shop to anyone looking for mechanic or body work to be done. From what I heard from their team members they accept and deal with MOST insurance companies so if it's an insurance claim they should be able to help with that as well. 100% I would use them again.Services: Body & Trim, Air conditioning

  Sarah White
8 months ago
We've been coming here for years! We've bought a car from him, which was on a zero interest rate loan. We come here for our repairs. And the whole team has always been so helpful even when they had to go out of their way or go an extra mile, so to speak,to help you. Laslie and his crew are trustworthy and kind. I couldn't recommend this establishment enough.

  Doe Jerry
3 weeks ago
I ve been calling day in and out about my step-mother s car. They tend to transfer me to someone who knows nothing. This has been such a headache. I m at the point I literally want to rip my hair out of my head. Been two months ! So over it!

  kellie maberry
a year ago
Laslie's is amazing from first contact through delivery. I experienced extensive damage to my vehicle after an accident involving a deer. My initial call was greeted with compassion and professionalism. We were able to set up an appointment, and were kept up to date as repairs progressed. Every employee is courteous and patient. The repairs are excellent, my car looks like brand new! The pick up process is seamless. A detailed report is provided and a technician bring your vehicle and inspects it with you to answer any questions. I would recommend to anyone needing auto repair. Thank you so much, Laslie's.Services: Painting, Body & Trim

  Kid Nurse RN
a week ago
Couldn t have asked for better results in the detail area. They did fantastic job on repair, better than expected.

  Becky England
a year ago
I am so thankful for the AMAZING service provided by Laslie's Auto Body. They were prompt in getting me in for an estimate to repair the damage from hitting a deer, getting me scheduled for repairs, and getting my car back to me looking just as it did before I hit the deer. After leaving with the car repaired, there was an issue with the crash detection sensor coming on at various times while driving - with no rhyme or reason to it happening. I called and they told me to bring it in and they would resolve. Life happened and it took me months to return to get this taken care of but on arrival, they immediately scanned the code, knew exactly what it was, and resolved the issue.I am so thankful for the quality of work provided. I spent a little time in their waiting room and truly enjoyed chatting with everyone while there. I hope not to have to use the autobody services again, but found out they also do oil changes, so will be returning.Services: Auto engine diagnostic, Body & Trim

  Matt Lazina
a year ago
Laslie's made my repairs pain-free. Right after I brought my car in, Mike was there and ready to answer any questions that I had. He was able to handle the insurance company behind the scene and make the whole process seamless. They delivered my car on time and in perfect condition. All the staff I dealt with at Laslie's seemed very knowledgeable, professional, and friendly (in sharp contrast to some other auto body shops I've dealt with). Would highly recommend Laslie's to anyone who wants great repair work done in a timely manner!

  Donna StClair
9 months ago
I wish there were SIX stars! I was instructed to drive in the next lane of a VDOT paint crew--and wound up with YELLOW paint all over my wheel wells, mud flags, running boards, etc. of my Subaru Outback. It looked AWFUL. Thanks to loving care from the pros at Laslie, my car looks better than new. Thank you to David and all the folks at Laslie. The highway paint is all gone. I will be back!!

 
a year ago
Very nice people here. The estimate fixing date was delayed a lot, but I understand totally :compartments of my car were delivered late. Even I called them several times, visited and bothered too much, thanks for understanding my situation and showing kindness. I will definitely recommend some of my acquaintances here when they need to fix their car. Thanks a lot !

  Alandra S Tordoff
2 years ago
If I could give 100 stars I would. After two previous places messed up my car, several people referred me here and I'm so glad they did. Their customer service was phenomenal from start to finish. Their knowledge and explanation of what was done to my car helped me understand without being talked down to. Their service was affordable, especially compared to the places that did nothing to fix my car. I wish I came here first, but now I know I won't be going anywhere else. Thank you to Paul and the whole team for being such a kind and caring group of people.Service: Auto engine diagnostic

  Jennine Scott
a year ago
I went in for an estimate, and one of the gentlemen finally came around to help me. He grabbed his camera, and we went outside. He took pictures of the car and granted it was nearer to closing time, so the gentleman told me that he would call me the next day with his estimate. I confirmed my phone number and went about my business.The next day came and went, and so did another day. On the third day I picked up the phone and called the gentleman that had given me his business card and when he came to the phone he stated that they would know until they took the car down, as in the bumper and fender.That's fine and we'll, but why didn't he stick to his worrd and call me to tell me that or better yet, why didn't he just say that while I was there.The trust starts at the front door.I have heard that their repair work is awesome, but will I be taking my business there?..... No.There was no need to lie about a phone call & repair estimate.Oh, and by the way, when I called and spoke to this gentleman, he stated that since the car was drivable, they wouldn't get ti it for a least 4 months.

  Heather Overstreet
a year ago
After hitting a deer with my new 2023 Kia Forte, Thor took very good care of my car from the start to finish. Also taking care of the insurance process when more work was needed to my car. I recommend Laslie's Auto Body 100%. When I picked up my car it was beautiful!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Khadeshia Sapp
9 months ago
This place is Heaven as far as automotive places are concerned! It's clean, professional and best of all affordable prices, the best in town if you ask me! And the staff is so courteous! If you need work done on your car, GO TO LASLIE'S AUTO!!!!!! THE BEST!

  Alex Fisher
2 years ago
Updating my review for context: Had two car accidents in the same month and did both through Laslie's. Both times Doug took care of the estimate and stayed very open and frequent with his communication. They had a very friendly and family oriented approach to doing business and I appreciated the ability to get updates via text. I was very satisfied both with the work and the work ethic of the team!Services: Painting, Body & Trim

  Barry Everett
a year ago
Second time using Laslie's. Excellent work both times. Matched paint on new X7 perfectly. Replaced headlight on old pickup, and did extras to make truck look good. Gives useful car care advice. Friendly environment. Glad this place is in town.Services: Painting, Body & TrimServices: Painting, Body & Trim

  tim pomerleau
a year ago
Outstanding job. Customer focused offering quick accurate estimate, accommodating scheduling, shuttle service, and competitive pricing. Great attention to detail in repairs. Entire staff very friendly, but very happy with the repair coordinator Rodney. I m a loyal customer when pleased with results and Laslie s has won my business.Service: Body & Trim

  Mary Tipton
5 months ago
I'M THE OWNER OF APPLE AUTO GLASS ..WE NEEDED SOME HELP FOR ONE OF MY CUSTOMERS.. THESE FOLKS STEPPED UP TO GET ONE OF MY CUSTOMERS FIXED UP...GREAT FOLKS TOP OF THE LINE

  Fran Arrington
9 months ago
Great experience. They diagnosed the A and had it ready to go the next day. The cost was reasonable and they did not create unexpected fees!! I would recommend Laslie''s to friends.

  Ashley Peters
3 years ago
10/10 would recommend! Everyone here was extremely nice! I have an old vehicle that has an accident on the front end. They worked extremely hard finding used parts for me (since my budget was tight). They worked with my payment situation and gave me a great price on tires which included balancing them! You also cannot beat their oil change price. They were quick, helpful, and professional. When I picked up my car they had even cleaned the interior for no extra charge! (Trust me it needed it).Services: Body & Trim, Oil change

  Amanda Johnson
2 years ago
Went to Laslie's today to fix my driver's door window which broke on me yesterday. I didn't have a ride to work while they worked on my car so Mr. Laslie himself gave me a ride to work. He even dropped off my car once it was done! The service was fast and reasonably priced. Joe took care of the details of my service and made sure I had a quality replacement for my window regulator. This is a family-owned business which was very welcoming. Hands down the fastest and friendliest customer service I have experienced in Lynchburg. I thank you all for making my day easier and less stressful and will recommend y'all to anyone needing auto body work.

  Whitney
4 years ago
Rodney did a great job keeping me updated about the status of my vehicle and making sure the insurance company had an accurate claim estimate. He even helped me when I was having trouble getting my rental set up. I'm very pleased with the quality of service I received from every interaction in the company and will be recommending Laslie's to family and friends.