Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Peter M.
a week ago
Umar F., the Store Manager went above and beyond to help me change my corroded car battery and encourage me to check in with Autozone if anything happens to my vehicle.Thanks to the entire team for help, look forward to working with them in the future.
gigidionne1
5 months ago
I took a drive to visit a friend in Lorton about an hour away from my house with zero visibility. I saw an Auto Zone and walked in and was greeted by Raul with a positive attitude and a bright smile. He went above in beyond walking with me to locate my items and even walked me through the process of installation in the pouring rain. He went above and beyond and I m thankful and appreciative for his assistance. Now I can get home safely!
taghreed alshannaq
2 months ago
They have excellent customer service, especially Omar. He helped me replace my car battery and called his mechanic to install my car alternator. Thank you, Brother Omar, and may God bless you.
Mel Agape
5 months ago
I recently visit this location when my car battery gace out on me. I received exceptional customer service from Omar. He helped me change the battery and even ordered the hood opener holder thingy too. He was so helpful and knowledgeable of the parts that I needed. I highly recommend this location. Make sure you ask for Omar next visit. He will take good care of you. Thanks again Omar.
Fran Eckley
4 months ago
We got a replacement clip for our little trailer for my wheelchair. When it is folded up with no wheelchair, it had a kind of clip that held it up by the car. It isn't a perfect fit; but it has a safety hitch adapter thing on it so it is a good replacement.
Tricia James
5 months ago
Excellent customer service! Gerald was extremely helpful and very nice. He got us back on the road in less than 15 minutes when our battery died. :)
Courtney B.
3 months ago
Autozone has very helpful and knowledgeable staff. Andy and Umar were very helpful when we needed assistance for our vehicle after coming from the autotrain. Umar is very knowledgeable with tools and parts.
Brenda Spencer
5 months ago
Manager Raul is always helpful and caring, very kind and knowledgeable about my car I m happy to be a customer at this location great service always Thank you Raul!
Brian Marshall
2 weeks ago
Gerald was very informative, knowledgeable and client oriented! Very great service Highly recommended!
Nicholas Mattingly
a month ago
The employees went out of their way to help me when I was in a pinch. Highly recommend for anything auto related
Hereandnow L
8 months ago
My Car battery had gave out and I had a long drive to Fredericksburg, I still had a warranty on my battery, thank goodness. Aaron was really helpful and I was really appreciative of the help and I learned some history from his friend. Thank you because I was not going to miss Beyonce in concert.
Claudia X. Reyes
a year ago
Went in for a return and the process was seamless and quick. The staff, Raul and Neil, were very friendly and helpful, especially with my little one. The store was also well organized and clean. Definitely will be back there for future needs.
Carina Baker
9 months ago
Aaron greeted me with a smile as soon as I walked in and was able to help me diagnose and clear the codes on my vehicle. Now my cruise control is no longer disabled and I can head out on my road trip with peace of mind!
Daniel Frack
a year ago
Incredibly great service! Umar especially. I bought a replacement battery, and when he was taking out the old one, he realized that I should still be under warranty and refunded me the battery I just purchased and replaced the faulty one at no charge. Very honest and helpful service! Cannot recommend highly enough
Tina Black
10 months ago
I love Lorton Autozone, they always treat me right! Especially Brian, he put my new brake lights in and couldn't be more friendly or helpful with all my girl questions. Thank you Brian!
Caroline Eilliam
a year ago
The Auto Zone in Lorton gave me exceptional service. The Technicians were kind, knowledgeable and did not hesitate to help. Neal was so kind and went far and beyond the call of duty. Auto Zone is very fortunate to have employees of such high quality
laouzi laouzi
a year ago
I went in to get some screws for my license plates. Raul went above and beyond to help me. It took a little while to find the right screws to fit my car, but he refused to give up until we found the right screws. And we did. Thank you Raul. 10/10 satisfaction.
Crystal
a year ago
This place saved my wallet and my vacation! After getting the correct address (Gunston PLAZA, not Gunston DRIVE), I was sure my day of car troubles was going to end in an expensive battery replacement. After two separate auto repair shops told me I needed a new battery, I drove here because they had a low cost battery for my car, and of course they do free testing and replacement. I was so sure I needed it that I almost bought it online before driving there but I figured I might as well have it tested one more time. But Canaan and his manager were not going to let me buy a battery unless it was absolutely necessary! I have never been to an AutoZone where I felt in such good hands and so much care was taken. After the battery tested bad, as expected considering it wasn't starting without a jump, Canann removed it to try to charge it inside, where it turned out to be not only good but fully charged! He fully cleaned the contacts and lubed them to protect them further and after reinstalling, the battery hasn't had any problems since. His manager made sure he was doing everything correctly and came out to check on him and provide him assistance at every step. I would 1000% recommend this autozone before any other. Just make sure you use the correct address, in other words the street should be GUNSTON PLAZA (Gunston Drive actually exists 8 min away, but is a regular neighborhood, not a commercial shopping plaza!). These guys are worth the trip, they saved my wallet so I could go on my vacation using the vehicle, and they did it with a positive can-do helpful attitude that truly brightened my day. Thanks so much guys!!! I hope the address thing is fixed soon so you can have more customers. :)
Crystal Jones
a year ago
Let me start off by saying it is nice and convenient to have an Auto Zone in Lorton. I went in for wiper blades and left with a memorable experience in addition. Umar helped me with my washer fluid tube and also replaced my wiper blades. I was expecting to go in, buy wiper blades and leave. Umar left with me with an extremely pleasant experience. He is a great employee, a very respectable young man and frankly Auto Zone is lucky to have him! He went above and beyond to help me and that made all the difference.
EL LEON DE LEON
a year ago
Manager Raul has the Best customer service. He went far and beyond the line of duty just to help me locate the proper parts for my vehicle.
Robert Walker
a year ago
Neil was helpful and an absolute professional! I cant think of the last time I experienced customer service this good. Neil is a master of a lost art!!!!
Ted Choi
5 months ago
Manager Mr Raul has been helping me, even customers,a lot.Thanks!!
Waisee Shadi
7 months ago
The store is located at 7764 Gunston PLAZA, Lorton, VA 22079. Google says 7764 Gunston Dr, Lorton, VA 22079 and that is INCORRECT. Gunston Dr Will take you to our residential area.
Allan C
5 months ago
Very kind people, thank you so much!
Eva M
9 months ago
I went there no too long ago and the guy that worked their didn t help me but helped someone else that was more appealing to his eye I just will never go again I m definitely making a complaint to corporate
Syed Shahper Sajib
5 months ago
Everything is little bit expensive but very helpful and friendly customer service
Calin Blouin
4 months ago
The guys were very helpful.
Leander Gray
3 months ago
Very friendly and proactive
Chris Cardon
a year ago
Raul was helpful, kind and cheerful. Made my morning.
Isaac Zelaya
9 months ago
Called to ask if they had a part and never answered got me on the phone for 30 minutes