Magic City Ford Lexington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Noyce
a month ago
Great experience. Very knowledgeable staff. EJ was a great help, him and finance made the process as easy as can be. I've never been in and out of a dealership that fast and satisfied. Thank you. The vehicle is great, more than I expected. I am happy we stopped in. Thank you EJ.

  Lauren Postlethwait
a month ago
These guys got us in for a rear seal leak on our 2020 F250 - they were 1 of 10 dealers we called for help who could help us immediately (everyone else told us 3 weeks +). On our way from Ohio to Florida, thank you to their service dept and the tech who got us taken care of and back on the road. Truly appreciate it!

  Lance Streff
3 months ago
My son goes to VMI and we live out of state. These guys especially Zach were great to work with could not have been more helpful, thanks guys! If you have a student in Lexington, highly recommend them. They also delivered the car for us!!

  rob ingram
2 years ago
Danny Higgins took great care of us and we feel like he worked hard to get where we wanted to be on our new f250. I felt so good about the buying experience I took my car the Magic City Ford in Lexington to be service . Danny personally check on the progress and made sure it was done to specs. I'm very picky about my car and he had my back.The entire staff was supportive and the buying and servicing experience was one of the best we have had.Thank Magic City Team!!!

  Tucker Hoosier
4 months ago
They are putting a toe link on ford explorer and other cars that are not adjustable. Therefore they can not do a proper ALL wheel alignment which will result in tire wear. Ford or magic city would not do anything about it, besides tell you something else was wrong that has nothing to even do with the toe adjustment. And cause you to put a new set of tires on and take your vehicle somewhere to get it fixed properly. Lots of bad story's of the Lexington place. Would avoid if possible go to another one. Or just buy a different brand vehicle. All because they took the cheap way out on a recall.

  Samantha Hawkins
4 months ago
Wonderful customer service! EJ helped me, he was very kind and knowledgeable about the vehicle I purchased. The manager Wayne was great also! Will definitely be a returning customer!!

  Chauncey Williams
a year ago
I am a happy new owner of a 2022 Ford Mustang, and I appreciate how helpful and easy going my salesmen EJ Higgins was with the process of me purchasing a new vehicle. It was the best experience I have had buying a car to date. I truly do appreciate how Magic City took great care of me and my family.

  Brian Aldrich
6 months ago
Took my truck here to get the pinion seal replaced as I had learned earlier was leaking. When asked if they would waive the fee, if the inspection resulted in the pinion seal leaking, and just replaced the pinion seal as I knew that is what was leaking, they refused. The reason the guy gave for why they wouldn't referenced a prior customer's situation that wasn't related to my situation. As I needed the leak fixed as it is the only transportation my wife and I have and she commutes 30-40 mins each way to work, I left it for them to fix as I had also just relocated from Alaska to here and don't have much money left. After getting the check in text to follow the progress live at 8am, it took them until almost 2pm, almost 6 hours later, to start the inspection, according to the link they sent us. They did get the work done and it the final bill was less than the estimated amount and they did offer a drop off service so my wife didn't have to walk up to the shop to pick it up. I just feel that forcing a customer to pay for an inspection is disrespectful to the customer, if they are asking for a service to be done you should complete the service and if that didn't fix their concern, then you charge for the inspection to find out. The customer should always have the option not to pay for a service, imo. You never know if that customer is actually a mechanic and just doesn't want to or have time to do the work himself, not saying that I am a mechanic.

  Sopio Svanishvili
7 months ago
If I could write a 0 stars I would. My truck broke down, apparently it was a fuel pump issue. this diagnostic I got from another shop. The shop that I took my car in was mostly dealign with Semi trucks so I decided to give this place a shot. When we took my F250 there, they told me that it will take them maximum two days for them to do diagnostic. It took them 6 business days or more to get the diagnostic done which was not the full diagnostic. I was calling every day and they had no answer why it was taking so long. After the diagnostic they gave me a quote $2550 to fix the truck. I agreed to this quote and we ordered the pump. Two days later I am getting a call and they are telling me hat they opened the vehicle more and now it will cost $10,000 to fix it. I decided not to go with them. I wanted to pay for diagnostic and fuel pump so I can get my car out, but they charged me $725 for 4 hours labor otherwise they said they won't release the truck. If there was possibility this job would have cost more than they quoted I should have known ahead of time and I would never let them touch my truck. so now $725 + ($139*10 paid for driver's hotel) $1,529+ $600 (shipping to my mechanic)+ 137 (driver to get home) + $450 towing = $3441 and my truck is still not fixed. I would not recommend this place to anyone. If your truck breaks down just take it straight to your mechanic.

  Dick Schafer
2 months ago
Broke down while traveling, they got me in, diagnosed the problem, and although we had to wait on parts, they got me going back on the road, great service department!

  Randy Wade
6 months ago
I've downgraded my review from a 3 to a 2. I took my car in for an inspection, 4 tires, a tpms issue, and a door speaker issue. The tpms and speaker issues were looked at several months ago. They didn't have the tpms in stock and the tech apparently couldn't hear the door speakers putting out 0 sound.Here are my suggestions for you1. Don't rely on the online scheduler. Call the shop. You MIGHT get your vehicle back in a timely manner that way and when possible wait at the shop.2. Ignore the automated updates as they sit in the same position for a day. Expect you will have to call daily for updates and to advocate for your vehicle.3. Make sure you physically show someone what is going on with your vehicle.4. If you expect the vehicle to be there for one day, plan for 3 days as this has been my experience each time.5. Assume your vehicle will not be completed in one trip.The people are friendly but I get the feeling the shop is understaffed for the volume.

  Hillary Campbell
a year ago
Bought a 2022 Bronco Sport from here. Salesman was fine but the guy that had us sign the papers waited till we had signed everything to show us what the final totals were. They didn't give us what we had asked for for our trade in, which caused us to have to carry over. The guy was a very fast talker and for experienced car buyers we were very put off. We are happy with our purchase just not happy with our experience. We will not be coming back in the future.

  gagagoopy Smithbergson
7 months ago
They disappointed us deeply. We paid $650 to fix the lift gate on a 2017 Explorer, and they didn't fix it. We'll avoid doing any further biz with going forward.

  Robbin Sellers
a year ago
EDITED: Ms Judy (Service Mgr) called and she listened to our long drawn out story of what had happened with our vehicle and the lack of communication along with what we went thru.Judy was very empathic and we worked out a solution that was beneficial to both sides. We are very appreciative to her for her professionalism and kindness.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~I had spoken to a service scheduling person and had it set to have our car in for service. NONE of the info that I had relayed was given to the service department. They kept trying to fix something that we had not asked for. When I said we were going to come and get it and had asked if the original item was fixed/installed I was told "We need to check with the service tech" found out that because the lack of communication the original issue was not completed and that they would get on it. We got a call that it had been taken care of and we came and got the vehicle. $145 later we now find that the part was not installed. We are very disappointed in Magic City. From now on for service we will drive the 50 Miles to the Ford dealer in Roanoke. Or to Staunton. OBTW they have EOL parts for a 12 year old car and you can not find them anywhere. This is not the first time we have had issues. We are still waiting for a quote on tires for our F250.

  Cathy Johnson
a year ago
Wonderful experience. Loved that Steve Paxton. He made our experience so delightful. They truly make you feel like family. I highly recommend them. My husband is hard to please and our car buying went so smooth. So if you have a car need please give them a try. You won't regret it. Oh love that Wayne too.

  Richard McRae
a year ago
Brought my truck in to get a replacement key. After waiting 30 minutes I walked to the shop and found my truck up on the racks! The girl at the front told me they were probably doing an inspection. For a key?! 15 minutes later the technician was still "inspecting". I complained and the girl ran out and told the technician to stop. 10 minutes later I got the bill for $138 ($72 of which was for labor). Come on! I only have them a single star because it was the lowest possible. Don't waste your time and money with MagicCity's service department.

  Kyle Craig
a year ago
My experience with Magic City Auto was amazing! I bought a new Bronco Wildtrak. These guys found the car I wanted and shipped it to me in California. I'm in the military so getting the license plates from my home state was tricky but they figured it out with no problems!Steven Paxton was my sales consultant. He was the most professional consultant I've ever met.Adam Garwood was the finance manager and he made sure I knew every detail.I highly recommend these guys.I am absolutely loving my Bronco!

  Amy Farley
a year ago
Took car for spark plugs, tried to send us home eventhough car would only go 35 miles an hour. "Transmission soft it will be fine." We refused waited hour for manager to ride in car and find turbo was damaged. Won't return phone calls in service department. Over promise and under deliver on every communication. Story changes one week ford warranty is covering work parts are ordered. Next week parts never ordered ford is not covering engine or turbo. 14 phone calls to try to reach a person, just voice mail. Really bad customer service. Then when it looks like car isn't getting fix in the next month, try to get estimate on trade in so we can buy a car that day, sorry: salesman is too busy to help you today. At a complete loss as what to do!!!

  Amenda Cash
a year ago
I posted a bad review a few days ago, I deleted it. Just wanted to say Magic city has been very understanding and helpful with what s been going on with my vehicle. Salt was put in my gas tank so it took a little longer than expected to figure it all out. Still not ready but we found the solution to the problem.

  Mike S
a year ago
Replacing the upper oil pan gasket took two weeks for repair. One full week longer than estimated. That alone does not make me upset. My real issue is that we had zero communication from the service department. Not a single phone call was ever returned. Zero. The TXT messaging tool is a great communication tool, when used. Again I would send multiple texts, oftentimes hours apart requesting status information. The service writer would not reply for hours at a time. We would regularly get a single reply once per day, late in the day, up to 6 hours or more after our TXT. And that reply never did answer our question. Replies we're typically "we're still working on it" or "we're still waiting for parts".If a repair is going to be later than estimated, that's ok, but you have to communicate that out to the customer. We had near zero response from our service writer, and we had exactly zero of our questions answered. If you experienced a problem doing the repair, inform me what happened so that I understand the delay.I would desire to give Ford a zero-star rating for this visit. This was the worst service visit I've ever had at any dealership over my lifetime of owning vehicles. We are severely disappointed with Ford on this one.

  Jason Rohler
a year ago
So far, I have to say Magic City Lexington is my favorite car dealer, frankly the only dealer where I've had a consistently good experience with sales and service.The service department fixed a warranty issue on my diesel truck that 2 other dealerships failed to correctly identify. They went as far as having the diesel tech from Roanoke come up to work on it. It's the only issue I've had with the truck in 5+ years, love my F350.

  Ronna Smith
a year ago
I had an issue this morning with my 2018 Ford transit while traveling interstate 81. I was greeted by such lovely staff! Dale in the service department diagnosed my issue immediately. He was super professional and very kind. Magic ford is truly a magical place!

  Stephen Marks
a year ago
We had a great experience at Magic City Ford. They made the buying experience quick and easy. We drove 45 minutes to deal with them after being dissatisfied locally.

  Serious Rider
a year ago
UPDATE: I spoke with the service manager and was assured they are working with appropriate employees to improve the communication to customers. Good conversation and she assured me this is not the experience they want their customers to find.ORIGINAL FEEDBACK: Overall, I believe my truck is fixed correctly. But the lack of communication from the Service Advisors is appalling. I made an appointment and dropped off my F150 first thing 25 July 2022. I didn t get it back unto 4 WEEKS later on 22 August 2022. And only because I knew it was fixed and I went and retrieved it that evening because no one had called to let me know.Thank you to Frank (service advisor sitting in from the Roanoke office). First 48 hours after I dropped off the truck, he called several times to confirm diagnosis and cost to repair. And again when tech was not completely happy with repair and working on solution. Well, Frank went back to Roanoke and any communication from Magic City Ford Lexington virtually stopped.For 4 weeks, I would go by the service desk every 4 days or so (I should charge them for fuel/time). Regularly told folks were out, needed parts, etc. I stopped in on 18 Aug and noticed my truck apart and thought someone is finally working on it!I stopped by on Monday, 22 Aug 2022 to ask if it was complete. Service advisor said yes, just needed to write up the service ticket. I specifically asked the 2 service advisors if they would call me when it was ready so my wife could drop me off to pick it up their response was Yes. They never called guess they felt if I could do without my truck for 4 full weeks, I could do without for who knows how long. Remember, they ve had my truck for 4 WEEKS at this point. I called Thursday, 25 Aug 2022 and asked about the service ticket. Service advisor said I told her I d come back to get the truck. WRONG.Someone should have explained they would not get back to my vehicle for a while and given me the option to take it elsewhere it was in drivable condition. There must be millions of F150 s like mine so fixing an A/C system should not be rocket science. If it s a staffing issue, let the customer know I could have (and would have) run it to any number of other service centers.Ironically there was another customer there requesting their vehicle back because the service advisors weren't returning their calls.The lack of communication from the service advisors is appalling.

  Ginger Jones
2 years ago
I really liked this Dealership. Steve was extremely helpful an took lots of time with me an my husband to get exactly what we where looking for. He stayed in touch with us also about the vehicle. I would highly recommend this dealership. We had went to Magic City Ford in Roanoke an left because of the way the salesman was overly pushy an wouldn't let us even look at vehicles without trying to tell us what we wanted. So yes if you're looking for a Ford go see Steve at Magic City in Lexington. You won't be disappointed.

  Ramon Esteban
a year ago
Steve was a great salesperson. We determined all the major details even before the vehicle arrived and he kept me updated on the delivery schedule. He was even nicer in person even though I kept him and the finance guy after closing. I always worry about surprise mark-ups when I purchase a car and glad to say there were none! I would buy again from them especially if Steve was my salesperson.

  David Hite
a year ago
My experience at Magic City Ford was absolutely great! Employees are very customer service oriented! They go out of their way to help you! I totally recommend.

  Donald Hodges
a year ago
My salesman was great. I gave him a price I could afford and he did every he could to get me there but to make the deal I had to go above my finances and I did not like that. Vehicle is awesome and my wife loves it.

  Mark Knopp
2 years ago
One of the best car buying experience my wife and I have ever had. Both Danny (sales) and Joe (finance) were wonderful! I kept waiting for the manipulative sale to start. It never happened. You guys are the best!!! Mark

  Shelly Chittum
8 months ago
The service team understood what I needed and made sure my car was back to me same day and explained to me what they did to fix it. I ll always choose to have my car serviced here.