Bayside Chrysler Dodge Jeep Ram of King George Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Hafiz
a week ago
It was my pleasure to have my car serviced at Bayside. And yes, I know that pleasure and car service are not common together so suffice it to say that the Bayside Service team led my Mike is extraordinary. They are professional people with caring and supportive attitudes. Mike kept us abreast of our service needs, what would benefit our car, the price and the time it would take What s even more remarkable is when the estimates changed, he was on the telephone providing updates. He went way above what we expected and this all done with a smile. I would recommend Bayside to all my family friends and to those I don t know. .

  John Stephan
a month ago
I purchased my vehicle from Bayside and have had all of the routine oil changes and service work here. Michael helped last time and I was pleased with how smoothly everything went. Rare gem of a dealership here. So happy we have a good company like this that we can always rely on. Michael (Mike) is amazing. Give that man a raise!!! He's earned it!

  Kenny Smith
3 weeks ago
Experience was excellent from the courtesy and pleasant staff when my wife commented to me when she dropped the vehicle off for service. When I picked the vehicle up, I again witnessed the same courtesy from the staff that she was afforded. The work was done right and if you need any work done. I highly recommend this place. Make sure you see Elle the service advisor and asked for Tony as your mechanic to work on your vehicle.

  Connie France
3 days ago
Thank you Service Department and Parts Department for fixing my 2019 Jeep Compass! It s wonderful to have my computer screen working again! So very happy!

  James Frederick
2 months ago
Very disappointed!! I scheduled a day off from work to have my vehicle diagnosed for a check engine light. I gave them the engine codes in advance along with a video of how my vehicle was behaving. The gal at the service desk personally took my phone to the technician and shared the video which was very nice of her to do. My son, who sacrificed his morning, picked me up from the dealership to drive me home. We got 5 minutes down the road and I received a phone call from the dealership saying We pulled your engine codes and we will need you to reschedule a time to leave your vehicle for a couple of days to troubleshoot further . I politely asked Why can t they troubleshoot it now? That s the reason I brought it to you today. You ve had my vehicle for a total 20 minutes. I would understand more, if they would have had my vehicle for 6-8 hours trying to diagnose the engine light and THEN made the decision to call me and say we ll need to keep your vehicle over night. I had a very hard time with the lack of effort from the service department. I decided to pick my vehicle up and made an appointment at another nearby Jeep dealership who is able to offer me a loaner vehicle for the entire time my vehicle is there. I will not be bringing my vehicle to this shop in the future. Very disappointed with the lack of effort put in to diagnose my vehicles issue and the complete disregard of my time.

  Frank D'angelo
a month ago
Excellent first experience. Basic oil change and tire rotation. Very reasonable prices, quick turn around. Pleasant staff. I'll be back for similar services on my Alfa Romeo.

  Angela Williams
2 weeks ago
Very personable and professional starting from the first phone call to set up an apt to checking out. Had me in and out ahead of time as quoted. Even provided me a desk, so I could work while waiting. Had a problem with my turn signal. Would have been a pain for me to figure out, but they fixed it without even charging me. Never had that before. Definitely leaving my other servicing provider to continue here. Update to say the service continues to be excellent, but I am not a fan of the new 3% addition to my bill for using a credit card.Service: Vehicle Inspection

  Kevin Tucker
a month ago
The staff make all the difference! Professional, yet friendly, knowledgeable yet receptive. This has been our first experience with the folks at Bayside, and they will be the rest of our car buying and service.

  Richard Leaman
3 days ago
Very professional and polite the service manager was greatI spoke with a salesmen who also made sure Ihad everything I needed over all a great experience

  Judi Patrick
a year ago
2022: We bought our Jeep from Bayside in February and absolutely love it and the customer service was outstanding! We were notified of a recall and took it in and they repaired it. We are new to the area and will continue to use Bayside. 2022: We can t say enough great things about Bayside Chrysler Dodge Jeep Ram of King George! We absolutely love our 2022 Jeep Gladiator Willys that we bought from here last year. It is an awesome truck and we get so many compliments on it. We pull boats with ease and recently pulled it behind our motorhome and it did perfectly on our trip to Florida. Not only did we have a wonderful buying and trade in (on our Jeep Wrangler) experience but we have also received outstanding customer service when we bring it in for routine maintenance. Thank you!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Auto maintenance, Oil change

  Deborah Johnson
3 months ago
I was in the market for a used suv. I found the one I wanted a Bayside. There were some issues with the vehicle and Chris, a manager at the dealership, was contacted. Within 24 hours, the problem was resolved . No back-and-forth - just an objective effort to remedy the situationThis not only speaks to the personal integrity of Chris, but to the commitment of customer satisfaction at Bayside.

  K. Quaine
5 months ago
I needed to have two recalls completed, and noticed that one of my tires was leaking air. I asked them to check on it, and they checked all four tires and filled them to specs with air. I was pleasantly surprised by that.

  Paul Ernest
6 months ago
I dropped my truck off to have a total of 8 recalls done on a Wednesday. When I spoke with the service department on Wednesday evening I was told that all of the recalls were being done and that they would be finished on Thursday. I went to pick my truck up on Saturday morning to find that 3 of the recalls were not done due to waiting for parts and that there was not a time frame for the parts to arrive. I also noticed that when picking my truck up, the service airbag system light was on so I left my truck to have that looked at since it was a new issue. On Monday I go to pick up the truck again to find that now my key will not work in my truck. When I spoke with the service writer I was told that in order for them to look at it I d have to leave it for 2 more days. I spoke with the sales manager that was there (Stephen) who was the first person to even be curious what was wrong. He went out of his way to try and fix the issue and even had another gentleman that wasn t part of service (Devon, hope I spelled that right) to attempt and try. Stephen then advised me to speak with Jim who is the service manager at Bayside. After taking my truck back into the service bay, he returned and said that it seemed to be something wrong with the fob, possibly the circuit board and then proceeded to state that his technicians wouldn t have done anything to cause that. Until this point I had not had an issue with that key at all. I am now down one key for my Ram.I will continue to use Bayside for sales as they actually seem to care about the customers but as far as the service department .they will never see another vehicle of mine.Service: Electrical

  Robert Houston
8 months ago
Excellent experience from beginning to end.When I called to schedule my first service visit, they accommodated my schedule quite easily.Upon arrival at Bayside, I was welcomed and they immediately took my keys and went to work.The service (lube, oil, filter, tire rotation and software recall update) was done quickly (~1:20).The service advisor explained all they had performed including their multi-point inspection.Kudos for a job well done and a making me a happy customer.Services: General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  Phil Gamlin
a month ago
Great dealership, no high pressure sales people, friendly sales team. Easy transaction and they are ready to deal.

  Neal Estes
9 months ago
After a long search visiting many other dealerships and dealing with alot of shady and rude people, I recently bought a used vehicle from Bayside and it was an overall great experience. My sales person, Patrick, was great and worked with me from the start. He was very polite and easy to work with. I also had a great experience with one of the managers, Travis. He also made sure that I was taken care of throughout the entire purchase. We discussed bringing the vehicle back for a thorough detail, which he kept true to his word and made that an easy experience as well. I would definitely recommend anyone to consider shopping here!

  David Wood
5 months ago
Hard to receive updates on my vehicle from service writer. Had to call there several times. Also they did a service I did not ask for and when I picked it up on the weekend no one from service was available to explain..Service: General repairs & maintenanceService: General repairs & maintenance

  Paul Redding
8 months ago
I took my vehicle in for service due to a recall and some other issues with it. I was greeted by Chris, explained what was going on, and he took me straight to the service department. My vehicle was taken care of in a timely fashion and Penny in the service department went above and beyond! She kept me up to date with everything that my vehicle needed. Thanks again to the whole Bayside KG family. This is why I will always do business with them!Services: Electrical repair, Electrical

  Keyoumars Izadi
3 weeks ago
Fantastic crew from top to bottom. Excellent service. Great with communications and always go above expectations.

  Pamela Murray
7 months ago
Set up appt to get oil change, tire rotation and inspection. Service center took the vehicle in as soon as we arrived. Completed everything quickly. Techs were courteous and helpful.Services: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Bill Billinger
a year ago
Update:My original comments were not intended to be a 'bashing', but provide factual accounts and constructive criticism.Upon reading my comments below, Bayside contacted me and said they were sorry that the work performed was not up to my expectations. They said they would like another chance to do better, and offered an additional free servicing and a wash when my next one is due. I have changed my 3 stars to 4 since they took the time to contact me.Original comments:Since vehicle had a recall, and a free 1st servicing available, I had the dealer do both. They were completed in a reasonable amount of time while we waited.Apparently workmanship is in the eye of the beholder.- Oil level was a 1/2 quart hi on the dipstick- Front of frame & chassis had residual oil from oil filter change...enough that I had drips in my driveway. So did the transmission...from the engine oil pan draining process.- Wheel lug nuts not properly torquedI did not drive 50+ miles back to dealer for this.What I did:- Cleaned up residual oil- Drained 1/2 quart from the engine- Properly torqued lug nuts (have my own torque wrench)To get repeat business from me, you have to get the basics right.As a mechanic, your work quality is your signature. Take pride in your work!Service: Oil change

  Kerry Sanford
2 months ago
It was great until my tire pressure light came on. Tires were rotated and now have a light on.

  Ronald Bennett
4 months ago
I will never bring my vehicle to this place it was very bad service and service department originally told me that they could not line the headlights in my truck when I took it back I asked them again didn't they called and said one of the lights the screw was broke the other light was not installed properly then they told me the engine light was on because it was a problem with a center at the gas tank they called back and said it was not that problem they had to search it more found out the gas cap was bad tires did not get rotated like I asked because they said they were no good and gave me a proposal for new tires I had bought two trucks from this dealership was buying a third when a salesman did not put it down that I wanted the truck so I went to another dealership I was ready to buy a Durango in a few months from this dealership now I will not do that I'll go to another dealership and ask the cashier for a copy of my bill where they wrote on it the different problems she refused to give me a copy of it so that is why I would not go to this dealership.

  Rob Peele
7 months ago
Awesome service no wait and fast.Not only do I trust Bayside for service it is a great no pressure best deal on a new vehicle. I don't buy anything used so I would not recommend anyone to buys someone else's leftover or some ones else's problems and I am not a germafobe I can't stand the thought of someone elses bodily fluids in my vehicle or where I'm sitting but if you have to buy used I would recommend Bayside. I totally recommend service clean waiting room and empty the way I personally like it less than an hour for oil change tire rotation,recall and good coffee to boot.Services: Tire rotations, Auto maintenance, Oil change

  Queen Roots
3 days ago
Everyone is always so nice!!! And they got me in and out. EXCELLENT!!!

  Domenick Lagano
a year ago
Recently purchased a pre-owned Ram 1500. Katelynn, Stephen, and the financial lady (her name slipped my mind) helped to deliver a smooth, fast, and enjoyable buying experience. Very happy with my new truck and enjoy the peace of mind knowing they offer good warranties and even better customer service.If you want a great vehicle and a dealership that will help you out, go to Bayside. You will not be disappointed.Cheers

  Jeanette Martin
11 months ago
My barely 1yr old jeep broke down. I was told elsewhere I would have to wait 2 weeks for repairs, vehicle under warranty and I need this vehicle for my job. I called Bayside and explained my situation and the were able to fit me in! I am truly thankful. I would strongly suggest to all mail carriers to go to this shop!Service: Engine repairService: Engine repair

  Marcus Watson
7 months ago
The customer service and quick response to my situation was amazing. First class communication and service to my vehicle. I wouldn t go anywhere else. Thank you Bayside!!!Service: Auto water leak repairService: Auto water leak repair

  Brian Myers
2 months ago
Mike got me in the same afternoon I called and my State Inspection was done within an hour.

  Joquane Boyd
3 months ago
Excellent customer service!!! And they found me the perfect vehicle!!