Tri-County Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jacqueline stokes
2 weeks ago
I have to give praise to them. They fixed my car and it was not expensive at all. I made an appointment the same day to bring in my other car. Staff is very friendly. I will be taking my cars there from now on.

  Evelyn S
8 months ago
This place is amazing! I was driving and cruise control stopped working and I thought I would stop by this place to see if they could help me or maybe schedule an appointment. They agreed to help me right away and the person who helped me was extremely nice, he was friendly and very helpful. In 2 hours my car was ready and they solved my problem. Service was great, I totally recommend it!

  Zinoben
a month ago
Great placed helped me in an emergency Billy the service Manger stayed late to make sure I was taken care of

  Jennifer Kinne
4 months ago
Everyone at Tri-County is amazing. They are friendly, helpful, and professional. We love Tri-County!

  Ruth McMurry
5 days ago
Professional, honest, quick and reliable service very time! 5 *****

  Matthew TableTerrorMatt Moiczek
8 months ago
I recently bought an older vehicle from them at a very decent price. Recently after purchasing said vehicle, I was having issues with it. Rather than ignore the issues and basically saying Sucks to suck, they fixed the issues with nothing more out of my pocket with quick and informative communication. I will definitely be doing future business with Tri-County Ford.

  Grayson Townsend
8 months ago
They always treat me like family. It is easy to schedule a appointment. They are very helpful with parts as well. I only get me truck serviced there. Quick and easy in and out and back to my routine.

  J.W Wagner
a year ago
I purchased a used vehicle that turned out to have a problem with the dome lights coming on randomly. Instead of telling me I bought the vehicle as is they worked to find a solution for the problem and made the repairs at their expense. These people are definitely honest and reliable and I would buy another vehicle from them without hesitation. The owner is friendly and hands on and their service department/mechanics are smart, reliable and quick with repairs. I've used them for my repairs for 5 or 6 years and have never felt cheated or overcharged.

  Richard Thomas
2 months ago
Work was done quickly. Staff is always friendly, professional and fair

  Tina Colona
a year ago
Clean place, good service, but needed to let me know before my appointment that my part wasn't in yet to save me driving back again for the recall. I called and made the appointment 3 weeks in advance.Bill was handed to me folded, not reviewed with me and I was sent on my way. Got halfway home and pulled over to look at the bill only to find nothing regarding if my tire rotation was done or the recall replacement part put on. I immediately called and manager stated part not in yet, said he should have told me. That was disappointing, however, he did say he would contact me once the part comes in. Always friendly folks. I use my Ford Pass points as I bought my new tires from them back last November. Malloy Ford never called after I bought the SUV from them NEW. I know which side my bread is buttered! Thank you, Tri-County Ford! :)

  Dixie Dalton
10 months ago
When I called to schedule a service appointment, I was able to make the appointment on my preferred day at time. Once on site for the service, it was performed in a timely way. Check-out was prompt, and everyone was courteous and professional from start to finish.

  Gregg Pike
3 months ago
Always ready, honest, friendly, attentive. Couldn't ask for more. I'll see them soon.

  Kenny Bengel
a year ago
Ethan is an outstanding contact. Very knowledgeable and hard working. It took several months as it was a custom build, but he/they delivered 100%. All the after market parts are spot on! I recommend Tri County if you are looking for a Ford.

  John Meunier
11 months ago
Tri County never disappoints, use them for my vehicle service parts needs. And have purchased several quality vehicles from them throughout the years. One of the few family dealerships left.

  Larry Davies
a year ago
Tri-County Ford was the best possible experience I could have with purchasing a new car. They communicated well, they worked with me to help me understand the product and they explained everything in a way I could understand. Tri-County Ford is an outstanding dealership and I would send anyone to see them.

  Shelby Rolle
a year ago
This is the second 5 star service I've had with tri-county. I unfortunately bought my car at another dealership and they never call back or help. Tri-county answers the phone, gets you scheduled so quick, and took 10 minutes to do the job when the other dealership probably would have taken all day. When it's time for us to buy a car, we will definitely be coming to them.

  Terrence Johnson
2 years ago
I had repair work completed on my 2010 Ford F-150. The service department was able to troubleshoot the problem and make the necessary repairs. My truck now runs great!I am a continued customer and would highly recommend the Tri-County Ford Service Department to my family and friends, they are knowledgeable and the prices are reasonable.I had a great experience and would like to thank Billy and his service team for providing great service and customer care.

  Erika Ferrer
a month ago
Always wonderful service and friendly people!

  S P
a year ago
Had a terrific experience with this dealership! My salesman Mr. Miller was wonderful in assisting me with my deal from beginning to end! They are also super transparent and informed me of any previous issues! Would definitely visit again! Highly, HIGHLY recommend this dealership!!

  Kathleen Zuelly
6 months ago
The service is Fantastic and Personable and they treat you like family!

  Mike Bailey
a year ago
Great dealership to work with! Ethan did an amazing job, and was very communicative and responsive. If I purchase a Ford in the future, it will be through Tri-County Ford.

  Beverly Fitz
4 months ago
Completely satisfied. Professional staff and work accomplished on time.

  timothy walter
a year ago
I called and made my appointment. When I got there the service manager listened to what I had to say. He called me back and explained what was wrong. They fixed the issue. Great place.

  David Furlong
a year ago
Tri County Ford has given me a fast, friendly and dependable sales experience time and time again. You are not just a sale at this dealership, you are a friend and a valued customer.

  Brenda Perkins
a month ago
Very friendly people great with service

  Valerie Mulligan
a year ago
I am always very happy with my dealings at TRI County Ford. The service department never disappoints, service is always prompt, courteous and thorough. I will continue to use TRI County for my service needs.

  Donna Shifflett
10 months ago
I have always had great customer experiences when purchasing a vehicle or having work done to my vehicle at Tri-County Ford. The staff are so friendly and make sure that the customer is satisfied. I will always purchase my vehicles here!! Thank you for always being so kind, honest, and trustworthy!!

  Shannon Small
2 years ago
Very upsetting experience! As a shop doing business of repairing vehicles just the same...we would have not expected Tri-County Ford to charge for things that were not needed. We were told our vehicle needed a new battery , we had already checked the battery at our shop and was showing 98%. The customer has supplied a receipt for the battery as almost brand new! We towed our customers car there to have her new key programmed to her new Engine Computer and that's it! We were charged over 400.00 for a new battery and wiring repair. We asked the tech to show us where he repaired a wire and he said there was no wire repair, he just had to unplug the computer and plug it back in! that was so he could program the new key. We asked for our old battery back, we rechecked the battery and it is still showing 98% life! The task tri-county performed was resetting the computer to program the new key...this is all the same task of programming a new key. I am the office manager for Billys Auto, I am also ford certified, our technician here is also ford certified! We both came from a ford dealership and we know this experience is unprofessional!!! A key programming service typically calls for one hour and is usually $109.99 The only reason i am giving one star, is because i cannot submit this post without checking off one star

  C Barton
2 years ago
I would never recommend this place to anyone. I purchased 2 expensive lemons from this place in the last 5 years. I thought I just had bad luck the first time and gave them a second chance and what a mistake. My Explorers transmission gave out in the first 11 months of ownership. The vehicle didnt even make it to its first state inspection.There service department is terrible and will not help you at all. They are a sorry about your luck kind of place. I've never felt more robbed in my life. I must add I'm still paying for both. One is a pretty blue lawn ornament.

  Larry Gaines
2 years ago
Had a ABS system issue with my 2006 Ford Explorer. Dashboard light stayed on. Did not effect braking system in car.. Took car to another Ford dealer, who I will not name. They informed me I needed a new ABS devise installed. Parts and labor would have been around $ 1000 +. I decided to look into getting another ABS devise from a second hand source and have it installed by the dealer. That was problematic at best. After six months of frustration I was advised to talk with Tri-County Ford in Keysville Virginia. They agreed to install the second hand part to my delight. But first they ran diagnostics on the ABS devise currently in the car. Turns out it just needed recalibration. Cost me $ 69.00. Hats off to the dealership for their integrity and honesty . Not saying the other other Ford dealer was going to rip me off. You can come to your own conclusions on that. Does smell a little fishy. Thanks again to Tri-County Ford.