Preston Ford of Keller

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  brenda floyd
a month ago
This is our 3rd purchase of new vehicles in the past 4 months. Melissa, Morgan and Keith have been over the top helpful each time we were there. They are well informed and make you feel at home. All 3 of them took time to set up things inside and explain how to use them. They are pleasant and make you feel like it's a social gathering. We Love Preston Ford and we have 5 frogs to prove it!

  Curtis Spady
2 weeks ago
Hunter our salesperson, Keith the General Manager and staff were great to work with. Knowledgeable about the vehicle that I purchased and offering many different avenues to get the best financing possible. They get my seal of approval. And the process from start to finish was smooth and quick.

  Shanna Orr
3 weeks ago
I can t say enough good things about Preston Ford of Keller. I purchased my vehicle from them online. Sight unseen. Risky. I know. The Edge was everything they said it was! The customer service from start to finish was outstanding. The kind of service you can only get from a small town dealer, personal, friendly, with no sales pitch/pressure! They listened to what I wanted and delivered! Don t shop the big box dealers, Preston Ford of Keller is the top notch choice!

  Markita Walker
4 months ago
My experience with Preston of Keller was absolutely phenomenal! The ease of the whole buying process blew my mind. Each Team Member I had contact with was extremely kind and helpful. I am so pleased with my purchase! I am new to the Preston family, but hope to make our relationship a lasting one.

  Nikki Roselle
a year ago
Brian is the best car salesman ever !!!! He was able to get me a car loan when no other car dealership could get me approved and I tried EVERYWHERE. I was honestly about to give up. Something told me to just give it a try, well Brian ended up answering the phone that day when I called the dealership and he was amazing throughout the whole process.

  Suze
9 months ago
We purchased a late model Ford Maverick pickup from Preston Ford of Keller in May 2023. Our Salesperson was Morgan Eder. She was great! Soon after we told her what we were looking for, she directed us to the pickup we eventually purchased. Morgan was very personable, professional, and thorough in every way. She never pressured us, and was wonderful in her follow-up. The purchase transaction with Melissa Long was equally smooth, professional, with thorough explanations as to each part of the closing. I will definitely deal with Preston Ford of Keller again, and in particular, with Morgan Eder and Melissa Long. I definitely recommend Preston Ford of Preston!

  Wayne R
2 years ago
I scheduled an appointment for a Recall alert I received in my Ford Pass app. Preston Ford made room for my F-150 within a weeks time to be serviced. Very pleasant and professional staff. The work was completed before the promised time. The current physical condition of both the service area and the showroom has been vastly improved since Preston Ford took over this dealership. It was a pleasant experience and I scheduled appoints for routine service and a state safety inspection for next month. I highly recommend Preston Ford of Keller!

  Alisha Persinger
2 years ago
My bf and I have been in need of a new car. Unfortunately, with all the overtime he pulls and with the fact that I care for our 8 month old son at home, it s been impossible for the both of us to get to a dealership to actually look. Sheila and Jerry Sink of Preston Ford of Keller made our purchase possible. They sold us Sheila s personal vehicle, a 2017 Hyundai Santa Fe Sport. It is beautiful! I think I love it more everyday! They were so accommodating; they obtained my information, ran my credit, and secured a financing lender for me, all over the phone. Then they let my bf drive the car 230 miles back home, with all the necessary paperwork, for me to sign, attach down payment, and mail back to them. I ve already received all my purchase paperwork back in less than a week s time.We have never had a car this new! I am elated! I want to give a HUGE thanks to Jerry, Sheila, Melissa , and anyone else involved in making our car search so painless. Thank you all so much. We ll be back in a few years when it s time for another car.

  Brieshia Shrieves
a month ago
When I came to Preston ford of Keller I was welcomed in by a man named hunter he was very professional and kind I will definitely be recommending him to all of my friends that are looking for a vehicle

  Candie Walker
5 months ago
Excellent service! Very knowledgeable people within the dealership! They helped me find a perfect car for my needs! Thank you for all your help! Happy to be apart of the Preston Family.

  Kathy Hughes
8 months ago
First time Preston Ford service customer ..I was SO impressed with my experience. I didn t know where to go for service and found this Ford dealership near my home on the Eastern Shore. I had to decide whether to go across the Bridge Tunnel or stay on the ES. I made the right call by choosing Preston Ford. I got in quickly, they were able to add an inspection I had forgotten that I needed (being newly returned to Virginia residency) and my whole experience was GREAT!!!! Best experience for service I have EVER had with a car service! Just great!

  Kathy Whitby
2 months ago
Repairs needed enroute home from Florida, on a Sunday. Picked up, made repairs and done Saturday. Very nice people.

  Poppop B
2 years ago
Everyone has been great as I waited for my new Maverick to be built and finally delivered. Can't think of finer local folks to deal with then the folks at Preston Ford. Thank you, Jerry, Shelia and Melissa, you made my new truck purchase easy and pleasurable. Bob

  Baysider
11 months ago
Everyone was great to us. Morgan, our sales person went out of her way to explain the features of every car we wanted to know about. Bill, a corporate traveler for Preston, was very personable. We ended up buying an Escape Hybrid that they had driven down from another dealership so we could see it in person. On delivery Morgan told us they had found a small crack in the windshield, that we couldn't see, and they are arranging a new windshield and a loaner for us. Very satisfied with Preston Ford of Keller.

  Travis Adams
7 months ago
The parts and service department are by far some the best folks I've dealt with when it comes to major vehicle repairs. Even though I didn't buy my vehicle there and it's not a Ford, they picked it up and returned it.

  Joseph Burdette
a year ago
I have been dealing with Preston for about 5 years now and I can say that I won't shop anywhere else for a vehicle. Dealing with Ryan and his team is the best experience you could ask for buying a new vehicle. Keller did everything possible to make the experience easy for me and fast. Thanks to Melissa, Ryan, and Jon!

  Jamye Salazar
a year ago
I m so happy that I shopped locally at Preston Ford of Keller. Sheila Sink was awesome. She helped me find the perfect car and was so helpful and pleasant to work with. Everyone there was great. Thanks also to Jerry, Melissa and Brian for making me feel welcome and getting me a good deal. You guys are the best!

  j g
a year ago
BEST CUSTOMER SERVICE, hands down !!! If you don't give them just a chance for your business you are doing yourself a disservice. I called at approx 5pm on a Thursday evening and both the trucks, I purchased from them , were DELIVERED to me at 11am Monday morning. Only a couple phone conversations, a few text and emails and bam. They literally did what a minimum of 10 others couldn't or should i say, wouldn't do. These guys will be the very first call the next time I am in the market for a vehicle of any kind. Thank you Melissa and Sheila, you two made the process super easy and painless.

  Jennifer Short
a year ago
I've purchased two vehicles from your dealership and both have been a great experience. Melissa and Brian know how to get the job done. It was also a pleasure meeting Jerry the General Manager. My new 2022 Bronco is amazing. Thank you. I look forward to doing business with you in the future.

  C Jr
3 years ago
Hands down, best dealer experience I have had. They were very responsive and receptive to negotiating for a used car digitally before I would have made a 4 hour drive to see it. They came back with a no nonsense offer that worked for both of us. We worked out the entire transaction online. To top it all off, they even delivered the vehicle to me for free, which saved me 8+ hours roundtrip! Then they let me test drive and inspect it before ever providing payment or signing any paperwork. Also, I absolutely love the vehicle! It was in excellent condition and has been great to drive so far; they were up front about some extremely minor cosmetic issues. Melissa went out of her way to work with me and Lee and Van were awesome and very pleasant guys to deal with when they delivered the vehicle. All in all, I can't recommend them enough and would happily deal with them again. Give em a try, even if you don't live nearby.

  2cute4u johnson
2 years ago
I have been a customer with them almost 6 yrs now. They have always been very professional which is sometimes hard to come by on the shore,However, I must say my last visit moved them up some notches for me. I had my vehicle serviced for an oil change and I asked them to check my brake calipers. There was one lady in particular that took her time to explain to me what I needed with labor and cost.I was very impressed with the service before but I always felt like the guys were rushing through the explanation. However she answered my questions thoroughly and I really liked the way she broke down the parts and labor for me... I know you guys are making colossal changes, but I hope she stays!

  James Baumgardner
a month ago
Great service and very nice people. Thanks for the great service

  Beth Bauman
a year ago
If I could give 10 stars I would. Sheila was always so responsive throughout the whole entire process. Her and her husband Jerry drove to Fort Mill, SC to deliver my vehicle. They were both so personable and friendly. Best car buying experience I have ever had!

  Alexandra Haim
2 years ago
Best experience on the worst day! I had to have my car towed here because it was the nearest place to get it fixed while camping. A girl by the name of Jessica made it her priority to help me from start to finish. She offered periodic texts and helped me keep my cool since I never had the opportunity to go to the dealership myself. A tow truck dropped it off and brought it back to me and I never even had to leave the campground. It s nice to know there are still places that care about their customers. All-around amazing experience! Thank you Jessica!

  Eddie Wood
2 years ago
Absolutely best service in years!! We have fleet of 3 super duties and the older 2 went down while we were 4 hours from home on a month long job. Jessica in service took my call when the first one went down and immediately jumped on diagnosing the problem. When I called 2 days later with a second truck down she put it in line behind the first. One needed a turbo and the other a fuel pump and she had them both back on the road within 5 days.I have not seen this level of service from a dealership in many years.We will be buying our future ford vehicles from The Small Dealership on the Side of the Sea, 4 hours from home.

  Robert Savage
7 months ago
I came in to buy a couple trucks for my farm and the sale woman and sales manager were both rude and nasty to me. Neither have any common decency. This is the worst experience I ve ever had. DO NOT GO HERE.

  Tiffani Nichole
a year ago
I received a handwritten letter from this place using my first and middle name stating I ll do whatever it takes to get your car. From some guy named Jerry. Seriously the creepiest thing I ve ever received in the mail and I can t believe it came from a business. I ve never even heard of this place and quite frankly I will NEVER use this business in the future nor recommend it. I feel violated that this man found my information on my car that is NOT for sale, and has never been listed since I purchased it, and thought it would be ok to send handwritten letters to my home.

  Sherry Borror
2 years ago
I must like them I have purchased 3 vehicles from them over 12 years of living here, I have bought 1 used and 2 new vehicles and never once had a problem with any vehicle. They have always been helpful, and I've been happy, even now after 2 years if I cant seem to work my cars computer ..ill stop in and they will sync my phone and computer back up....They have changed to Preston Cars now and I have not dealt with Preston's Car Group ...except to test drive a MUSTANG. . And ask recently about A Jeep...and they dont know me, so they did not treat me as Keller used too..but I've built no reputation with this car group...so I am still looking for a JEEP...

  tanya Coston
a year ago
My experience was wonderful. Thank you Jerry for ur excellent customer service. I also want to Melissa you was wonderful also. Everyone if you need to get a vehicle go to Preston ford in Keller. Thank yall so much

  Bobby Kinser jr
2 years ago
I would like to say thank you to the wonderful team at Preston Ford of Keller. The whole team make you feel like family, and will do anything on their powers to achieve customer satisfaction. I'm super satisfied with the service, and the car that was reccomend for my family and my budget. Thanks again, I will buy here again.