Burns Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Genesis Marrero
2 months ago
I was stranded at the top of a mountain 20 minutes away from here with one bar of cell service and called here in hopes that they would be open. Roy answered, and while they would not be open by the time I found a tow service through roadside assistance, he gave me the number to a good local tow service and hotels. While I was still figuring out what to do, he actually called me back saying that his son just so happened to be driving through the mountain and could take a look at my car. His son DID ARRIVE and not only did he look over the car and said it looked okay to drive, but he ALSO took the time to teach me a certain way to drive my car to avoid the issue happening again. This was essentially a GODSEND because my home was 2.5 hours away. Made it home safe and sound and if for some reason I ever end up broken down in Bath County again, I know where I'm going.

  Sadye H.
a year ago
I'm from Indiana and I drive all the way over to let Burns handle my baby. Shelia was a farm truck when I got her and she is now and was looking like she was on her last leg but to the efforts of this awesome Auto Repair she lives on and fiercely for an affordable price. A bonus are the people behind the wrenches are all Fantastic Humans and also hilarious and charismatic.

  Will Mahone
a year ago
My 2020 SUV has all the latest electronics. Except when we re in Bath Co, Va, it won t start, there are nine! error codes and the emergency brake is locked on.My dealer is 1.5 hrs away and did all they could on the phone for this warranty problem. I called the manufacturer s road assistance line who asked me if I was safe several times but could not find a tow anywhere in their warranty network.Having had a great experience with our local Burns Auto Repair in the past, I called them for help.About an hour later, Austin Burns stopped by my house with a scanner to release the brakes and referred me to Jerry s Wrecker Service here in the county who called me and said he ll get it to the dealer before lunch tomorrow.Austin and Jerry represent the best of personal and professional services in the rural parts of America. I highly recommend them if your technology gets away from you.

  Amanda
4 years ago
Burns Auto Repair - (Roy and Sarah) Guardian angels for this cross country traveler! These are just salt-of-the-earth good honest people. In my circumstance, Roy went above and beyond to help this stranded traveler. Being the only tire repair business open at the time of my issue, I called knowing that they would be closing soon. I only wanted to see if I could get some information on a place that would be open to help me out, so I could continue my drive to my destination and not be a stranded motorist until the morning. Roy not only returned my call, but he also was very kind and stayed after closing allowing me to drive to them the 36 minutes from where I had pulled over. (My tire was still holding pressure even with a bolt puncturing the tire!) Upon arrival, he had me in, the tire patched up and back on my way in NO TIME! He even checked over my car to make sure I looked safe with fluids, etc for the rest of my drive. Because of their kindness and above expectation customer service...I was not delayed in my arrival and made my destination in plenty of time! I would highly recommend bringing your business to them! Thank you...I made it! *Honest *Affordable * Knowledgeable *Thorough *Timely *Professional *Friendly *Family Owned

  Stephanie Pritt
4 years ago
I recently had tires mounted and balanced and a front end alignment. This was by far the best garage experience I have ever had. They were very accommodating getting my car right in and when I picked it up they took the time to talk to me and explain what was done. The staff was so efficient, friendly and knowledgeable. They now have a customer for life.- Michael and Stephanie Clark.

  Debbie Engel
a year ago
I had just moved to the area and had no idea where to go for tires and inspection. I looked up auto repair garage's and found Burn's auto and decided to go there. Although they didn't have my correct tire size they never stopped looking for me until they found a place that could help me that very afternoon. It was great customer care! I appreciate them very much!Service: Tires

  Karl Kimmel
3 years ago
They do an excellent job on repairs but are especially good at maintaining our 5 cars. I can trust that when my wife or one of the boys takes a car it will be in safe and good mechanical shape. They are good with telling us about necessary upcoming repairs before we have troubles. I strongly recommend them for people who are somewhat mechanically illiterate. They are not cheap but their services are priced fairly.

  Jessica Stuart
4 years ago
Great experience with them. I simply stopped in one morning for a tire pressure light that came on before a trip. Not only did they do a thorough job of making sure the tire was safe they also found out why my car was do loud. They ended up fixing the other problem as well and my car sounds brand new. They were great to work with and even assisted me in rides to where I needed to go.

  Debbie Ritter
3 years ago
Our daughter recently moved to Hot Springs and had an issue with her car not starting. Being new to the area we relied on several recommendations to take her car to Burns Auto and we are so happy we did! Shelton Burns was amazing!! He was honest, professional and fixed her car in one day! His prices are great too! It was a great feeling bringing the car to someone we could trust to do the job right and not over charge us! We will certainly bring all of our cars to him in the future ~ The Ritter FamilyService: General repairs & maintenance

  newinwood
4 years ago
I am using Burn s Auto repair shop for the last 3 years.They taking care of my old Jeep, replaces transmission, repair small and big problem on this car and another one.Always happy with service they provided. Perfect quality, always on time. Very friendly guys with a lot of experience. I did recommend them to my friend with collectible cars. He was very happy too.I would strongly recommend this service to anybody.Thank you.Ed

  Candise Hiner
4 years ago
My husband and I have been taking our vehicles to Burns Auto Repair since we moved to Bath County in 2016. We've been able to get to know the Burns family and trust them with our vehicles. You know they aren't going to do unnecessary work and they always talk to you first before doing anything that's needed. They're wonderful people, they do great work, and they'll get your vehicle in and out. They've even gone above and beyond and brought a battery to our home for my husband's truck!! Wouldn't take our vehicles anywhere else!! Thank you Burn's family for all your hard work!!

  cantro@juno.com salim
6 months ago
Great people over at Burns treated me like family. I will go back to them.

  anita back
4 years ago
Burns Auto Repair the BEST! A family owned and run business that is honest, professional and very knowledgeable. Roy, Shel and sons have kept me on the road all these years. They care about their customers and have deep and loving roots in our community. They are a blessing and I m thankful they are here!Anita Back, Hot Springs

  Caleb Moxley
6 years ago
Excellent mechanics. Prices are reasonable, and Roy and Shelton are extremely knowledgeable. I would trust them with any mechanical issue. They have always done a superb job with all of our vehicles.

  wrknapp
4 years ago
I have a 2004 Toyota Highlander with 312, 000 miles on it. Thanks to the Burns family it just keeps running like new. I highly recommend these guys. They do great work at reasonable prices.

  Pat Shiu
3 years ago
Highly recommend this honest business. We arrived with our camper van s check engine light going off, mentally prepared for the worst. The mechanic ran some checks on our van, and located the source of the issues quickly. He explained that the issues were sensor / computer based, and that he would clear the error codes. He then gave us some pointers on red flags to look out for, on the off chance that the errors were symptomatic of other issues with the van. When we tried to pay him, he refused our money!! We are so grateful for the help we received. It s too bad we didn t catch the mechanic s name. If he s reading this big thank you from the couple with the RAM Promaster and the small dog that wouldn t stop barking!

  Julia Bryant
4 years ago
Staff is absolutely positively wonderful. Fixed EVERYTHING that was wrong with my car in 1 day! Knew EXACTLY what was wrong with it! My car drives/runs like a new car now!! A HUGE thank you to Burns Auto!! Love you guys. Definitely reccomend!!

  James Ba5
4 years ago
I been going 6 or 7 years , the work I had done always great no complaints, the price is fairI would recommen to anyone this is a good garage. They will tell you what"s up front,they have no hidden fees. I had engines transmission front end a lot of work they have kept me goingThanksJames Baldwin

  Christine Browne
2 years ago
We were trying to get a Uhaul cargo trailer, lights wouldn't work, called and explained we were trying ro get on road, they got us in, fixed our problem and were a blessing . Professional, compassionate , honest.Service: ElectricalService: Electrical

  William Ware
4 years ago
I have never been disappointed working with these mechanics. They very professional, care about you as a person and fix your vehicle in a timely manner. I have never felt they have overcharged for the work they do. Very satisfied.

  Regina Bailey
4 months ago
Always treated fairly and honestly.Wouldn't go anywhere else.

  Bruce Puhle
4 years ago
I have brought both my vehicles for the past three years and have been highly satisfied with their service. Very friendly, courteous and helpful. Very knowledgeable.

  George Ols
4 years ago
Very professional! I take all my vehicles to them and never had any problems.They always call to let me know when my car will be ready.

  Lisa Petrosky
4 years ago
Great customer service! They were fast and professional! Mr. Burns was polite and explained everything so I could understand!I appreciate their family run business in your community!! Great job!!

  black queen fun funny mama
a year ago
Friendly understanding staff one of my favorite place to take me car

  Jamie Walton
2 years ago
Best service ever..and they was fast and very nice I recommend if u want your vehicle fixed right give em a call..they stand behind there work to

  Marilyn LaFountain
6 years ago
Great mechanics and wonderful people. It's reassuring to have them take care of my vehicle. They are always so helpful and kind.

  Joy Skovira
4 years ago
We ve been going to Burn s Auto for over 10 years and have been so pleased with them! They demonstrate integrity, they are extremely knowledgeable, and they go the extra mile to provide great service.

  Jonathan Ballard
2 years ago
They're courteous, knowledgeable, fast, and they aren't overpriced. They knew just exactly what to do to fix my problem, and it required specialty expertise. These people are awesome.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Gerald Davenport
4 years ago
Burns Auto is one of a kind. I trust them to work on all my vehicles. I've known them for a long time great family . Best Auto shop in hot springs.