ACE RV Service & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kati
a month ago
Ali and his team at Ace RV have been great! They replaced the roof on our 42 ft fifth wheel after the roof started coming up on a recent trip. They communicated through the whole process. Ali dealt with the insurance company for us to make sure we got enough to cover the entire job. They made it really easy for us. They have customers for life with us. 10/10 would recommend to friends.

  Wes Clark
2 weeks ago
We have had great experiences at Ace RV serving our older class B as well as a class C. They have done maintenance, repair and remodeling work. They are honest and fair in their service and pricing and do quality work in a timely manner. Ace has been our RV service place for five years now and will continue to be so while we are RVers.

  Rod Strawderman
3 months ago
After a tree fell and struck our travel trailer, Ali and his crew helped us salvage the remainder of our camping trips and made the needed repairs right after the last of those trips.We were lucky that there was no significant structural damage. The Ace crew was able to get the trailer weatherproofed and our camping season back on track. After the season was over, Ali arranged for the work to start immediately.With a new roof in place and all of the interior repairs made, we are ready for the 2024 trips we have planned. We could not be more pleased.

  Trent Greenwell
5 months ago
I took a newly acquired travel trailer to Ace RV Service & Repair to ensure it was roadworthy after spending years in storage. Ali and his team at Ace were both responsive to all of my concerns and helpful in their suggestions for things I hadn t considered. They managed to do a lot of work in the short time I left them the trailer and I valued his straight-shooting opinion about what was and wasn t possible/beneficial. I m now 2000 miles since my work was done and the trailer has been performing flawlessly. Were I in the area, I would go back to Ace for all of my RV repair needs.

  Thomas Champ
2 months ago
Ace RV Service & Repair was hassle free to deal with. They were in touch with me whenever I had a question, and whenever they had updates on my rig. They were only going to do insurance work, but I ended up having them do several jobs while it was there, as their customer service was great! Will definitely use them again!!

  Lee Gortman
a month ago
Ace RV has been my go to RV shop since September of 2020. Ali and his team installed all my chassis upgrades and WiFi router on my previous 2020 motorhome.I just had my 2023 motorhome on for warranty work and a couple other installs while it was there. ( Safety T Plus and tow vehicle courtesy light installed under dash by driver seat) As always, Ali and Brian kept me informed and their professionalism and customer service went above and beyond. If you are ever in need of a RV repair shop that will provide top notch customer service , call Ali at Ace RV, you will not be disappointed!

  Steven Pearson
5 months ago
Ali and team here were fantastic. We are on an extended trip and bent an axle on our travel trailer. We were going through tires quickly and kept trying to find somewhere that could repair when we were in cities, and must have tried 10+ places. Nobody else could do the diagnostic and get the part and do the labor in any kind of reasonable timeline without requiring that we stay in the city for a month or more. Ali got the job done in under two weeks and was super communicative, clear and helpful throughout the whole process. Highly recommend!!

  Paul Knapp
5 months ago
Ali the proprietor is very organized, professional, and attentive. Happy to have found ACE RV for all our service needs.10/30/22 Update: After purchasing a 32' Sunseeker class C, we were looking to get some repairs & updates. ACE addressed all my concerns & expertly installed requested upgrades. All work was priced & agreed to before work was done. Although our RV is 10 years old, we feel like it's new, thanks to Ali and his awesome team. I cannot recommend ACE RV enough.

  Deborah Maletic
4 months ago
This RV business is a rarity. Professional in every way. Brian the tech who worked on our 2006 Newmar, constantly kept us informed on the progress of the work being done & any issues that arose & was extremely knowledgeable. Ali & Brian went above & beyond to find parts, worked with our Good Sam warranty dept ( not an easy job in itself) & communicated with us with pictures of the work being done. Also, they are fairly priced for RV repairs. I will update with pictures when we pick up our finish repaired RV.

  Lisa Markham
5 months ago
Ace was my first and only call today. My 5 th wheel had large leak on kitchen floor AMA pump kept running. I called Ali, who explained the likely cause and I explained my situation being a fully disabled vet and that my son was staying in this rv. He had a great technician at my door within about an hour. The technician provided superior service explaining to me what was wrong and how he would fix it. Two hours later I had the pump up and purring and had better water pressure, as the water line here replaced had been crimped. Now running better than new. I will always use face from now on. They Rock!

  Gary Mason
5 months ago
If you are having issues with your RV...THIS is the place to bring it. We bought our RV new in 2022, and after struggling (and struggling MIGHTILY) with the dealership to make warranty repairs, we finally decided to just get it fixed. I found ACE online (they had good reviews) and took a chance.WOW...am I ever glad I did.The warranty repair place (dealership where we bought it) had our brand new RV for 9 of 13 months and still left a lot to be repaired: Slides leaked (they "couldn't find" the leak), Dash AC not working, water heater (Aqua Hot) intermittently just stops working and the ice maker just quit working. If any of those things were ever going to get fixed, it was going to take years through the dealer.Actually, the dealer suggested we "got a lemon" and should trade it in and buy a new unit (rather than get it fixed)!Ali and Brian at ACE RV not only fixed ALL of it, they did it in just TWO WEEKS! Price was reasonable AND they saved our retirement trip. I would not take our RV to any other place.If you need your rig fixed, or even need scheduled maintenance, you can NOT go wrong with ACE. 10/10 - will take it there again.

  Michael Dunn
6 months ago
We bought our Coachmen Prism used from Ali at ACE three years ago. Since then, I have relied on Ali and his team to keep it maintained and make any repairs needed. Recently had the whole back panel of lights go out. He and his team kept searching until they found the problem and fixed it. Highly recommended for sales and service! Worthy of your trust.

  Kate Sullenger
10 months ago
Ali and the team at Ace RV were by far some of the best people I've ever worked with. Ali was extremely responsive via text and was happy to answer my million questions about process and price. They worked with our budget and made sure we understood all of our options before making a decision. We would absolutely use them again in the future!

  Suzana Jones
6 months ago
THE MOST INCOMPETENT people that we ever had to deal with.We have a class B motor home that we took to this place to be inspected and to have the air suspension bags replaced. What incompetence!!!! They might be renting RVs, BUT they sure don't have any idea how to fix them. The man/office manager seemed well organized, having his notes in a book orderly maintained so I had high hopes that I found the right place for work to be done - I WAS WRONG. At the end, after paying more than $2000 I ended up with new issues: fan and one of the overhead large inside lights not working. The manager said that those were incorrectly wired, even though they worked perfectly before we took our RV to them, and then he said that they "FIXED it and didn't charge you for it" which after I complained that they "messed it up" he denied ever saying what he said or doing anything with it. We had issues with batteries and they couldn't fix that either - COMPLETE LOSERS! At the time we picked up our RV we found the following issues: they stained our driver's-side mat; left parts of our van all over the van; left a light cover unattached (it took me some time to find it); took a light bulb out of the light; messed up our ceiling fan, and as mentioned above, one of our big lights that now does not work. I do have to say that the manager was nice and polite when we started to discuss the work; however, unfortunately he lies and does not take responsibility or apologize for their mistakes.

  Sam Drauschak
6 months ago
Great service and fair pricing. Ali and his team did a great job working with us on a shifting schedule and helping us get our rig ready for sale. Would highly recommend for RV servicing.

  Scott Richardson
2 months ago
Very good communication during the repairs. Sent pictures of work needed and completed. The final results were excellent.

  Beth Banasik
a year ago
Very happy with Ace RV Service. Waited 2 months for an appt at the "big repair shop" in Manassas. Then my camper sat for a week. I called Ace and they were able to take me that day. They replaced my electric jack and packed the bearings. While doing a visual inspection of my travel trailer they discovered dry rotted molding and sealants on the roof. We had that fixed too and it saved us money in the long run. Our camper is newly sealed and ready to go! Ali & Joel were friendly and communicative. Ace is my new "go to!"Service: Electrical

  Jerome Addis
5 months ago
Excellent service! Brought my RV in at 3pm they did the diagnostics (bad slider motor) and fixed it before noon the next day. Had the parts on site no waiting a week. Loved it!

  Bruce Hardy
a year ago
Couldn't be happier with Ali and the team at Ace RV. Professional, prompt and fair. We had a lot of work done to our RV and they performed like a well oiled machine. Pricing was fair, work was completed way before I thought it would be and they were flexible with pick up and drop off. The RV repair world is a crazy place and lead times can often run into months and months of waiting. Not here, they knocked out a huge slide rebuild in no time. Thanks Ali. We will be back.Service: Body & Trim

  Christine Boyce
a year ago
After several failed attempts at finding a shop that could repair our rig in a timely manner (some places couldn t get us in for several months or never called us back), we found ACE were so happy with their service. We had some body work, A/C diagnostic, and warranty plumbing repairs done on our fifth wheel. He was able to get us in right away and had our rig back to us in less time than we were anticipating. Pricing was super reasonable and he did all the warranty coordination for us. We received pictures and videos keeping us informed every step of the way. This will be our regular repair shop from now on. Highly recommend.Services: Body & Trim, Air conditioning

  steven slovon
a year ago
Ali and the Gang at Ace are some of the most honest people you will meet in the RV industry. I started with a few repairs before I sold my 2011 Winnebago Tour Diesel Pusher and ended up having them sell the unit under consignment. The process was so painless and smooth that I would go back for any RV service after experiencing the customer care related service and sales team. During repairs, communication and photos from techs were very helpful and pricing was very reasonable. I would recommend this dealership to my family....that's how much I like them....Services: Exhaust, Tires, Steering & suspension repair, Electrical, Body & Trim, Battery, Oil change

  Julie Clark
a year ago
Fast, honest, great communication and reasonably priced. RV owners are often faced with weeks or months long waiting lists to get even the most basic service completed. Ace RV service was able to get us in and perform some much needed work while we were home for just a week before leaving again. I was sent pictures and videos of the work while it was being performed and was kept in the loop on progress while work was being completed. Completed the work by the date that was promised. Will absolutely be back for work that needs to be done over the winter!Services: Air & cabin filter replacement, Steering & suspension repair, Electrical, Oil change

  Sean Packard
a year ago
Excellent service! I called with an issue and they got me in quickly, explained everything they were doing and finished the job quickly. The technician texted me throughout the process, answered all my questions and fixed our issues. I thought the price was very fair for what they did. Although there is an RV repair shop closer to my house, I chose Ace because I have never been satisfied with the other place. I will be going back to Ace for all my service needs.

  Indera Chandler
a year ago
The BEST RV service department we have ever experienced!!! Ali and his team is top notch. We have a 2021 Thor Windsport and move a lot. We have experienced so many differed companies and states, but none of them compare to this company!They are the best at getting us in and out of the shop in a timely manner. They do a phenomenal job at explaining everything and sending photo/video updates!We are so thankful to have found this team!Service: Electrical

  Aimee Sanders
a year ago
Ace Rv is an authorized repair shop for Renegade RV s. Renegade was booked out 6 months for warranty work which is ridiculous! Ace RV is close to the airport once you drop off or pick it up. Great service! Always keeping you up to date with the progress. Fixed problems we didn t even know about! There is a reason they have great reviews! Don t be lazy and take it to a Lazy Days. Take it to Ace RV. It is worth the travel! I live in Georgia! Thanks Ali and Brian!Services: Body & Trim, Oil change

  Roy Wilhelm
2 years ago
Ace is a fantastic RV service shop. Ace really saved us by working really hard to get our travel trailer back on the road. And they did the work much more quickly than other shops told us they could.The axle bearings blew out on one wheel causing damage to the axle and brakes. We had to special order a new axle from Utah because an exact replacement would have taken weeks to arrive. Since Ace was replacing the entire axle, I decided to take advantage of the opportunity to upgrade the suspension with the Morryde CRE 3000. I accidentally ordered the wrong model. Doh! Ace was able to make the new suspension work by welding a new bracket to hold the parts in the proper position. They were also able to modify the steel battery tray by welding it so it would be large enough to hold the larger batteries I d purchased. We ve driven several hundred miles since we picked up our rig in February. Everything has performed perfectly.I would absolutely send my trailer back to Ace for work. If you ve had issues working with your RV dealership service center, I would urge you to consider entrusting Ace to work on your rig.

  cheryl obrien
3 years ago
I purchased my RV from Ace in 2018. I traveled 25,000 miles and would swing back to Ace for servicing. Ali is the BEST!!! Very honest, professional and FRIENDLY. The entire staff were always so courteous. So this year I decided to sell my RV and brought it back for servicing. It needed some recall work and Ali made sure it was taken care of. I had a minor accident with a fence post that my insurance covered. Ali dealt with my adjuster and got the work done all while I was a thousand miles away. I didn t worry about anything the whole time knowing Ali would look after it all....including a successful sale of my RV!! I would definitely recommend ACE RV to everyone. Thank you Ali and everyone at ACE RV for an amazing RV experience.Services: Tires, Body & Trim, Brakes, Air conditioning, Oil change

  Douglas Hall
2 years ago
Better than expected. My motorhome gas furnace was malfunctioning. We had a fall trip planned for November 1, I called around to all of the local RV repair shops, nobody could take it for service until December at the earliest (2 months out). Called ACE and they took it in for service the same day, did the work within 48 hours, full disclosure of the cost of the work, no surprises. And returned it to me immediately. Very impressed. These folks are quick, efficient, and have an eye for customer satisfaction that the other RV repair facilities locally dont have. They clearly care about you and want to please you. I will use ACE for all of my future services.Service: Air conditioning

  Amy Wilson
a year ago
Ali and Joel where very professional. I wasn t expecting them to tell me what was wrong with my RV and have it done within the week. Ali notified me of everything and made sure I knew the work was being done by sending before and after videos and pictures. Never had that kind of service at any other RV repair shop before. Thanks for the excellent service.Services: Tires, Oil change

  Team O Neil
a year ago
We could not possibly be happier with our experience. MOST STRONGLY RECOMMEND. Seriously, never have I seen a business take such personal, in-depth, and responsible care of us. They made room in their chock-full lot to fit us in at the last minute, sent texts and videos explaining each thing that needed repair or replacement with explanation so we could approve it, and gave us options showing a superlative level of care for each dollar they spent. Down to explaining why they needed four tubes of sealant, for example. They knew our budget was tight and have earned a grateful client for life. Our rv is better than new. I m thrilled. Tell all your friends. This is the place.Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Brakes, Air conditioning, Battery, Oil change