Service Center - Steven Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Morris
2 days ago
You are welcomed by name by a service manager and they shake your hand. Toyota is top-notch compared to other dealerships. The waiting room is comfortable and you are able to communicate with the mechanic through the web. The service is professional and I trust that the work performed on my vehicle is done correctly. Because of how I'm treated through the service I will always remain a Toyota owner. Thank you.

  Jim Logue
4 weeks ago
Brooke is a very nice person to work with. Very knowledgeable and thoughtful.She is very attentive and on point with the service I requested and recommended.I was a Service Advisor @ Steven Toyota for almost 15 years prior to retirement and I would recommend all customers to work with her.I was very impressed with her performance.Thanks Brooke for your assistance.Jim Logue

  Integrity Audio Systems
a month ago
The service was fine as far as it went. My wife brought the car for inspection and routine service and waited on the service. Since it is a new car with no issues, she was expecting a fairly quick turnaround (about an hour.) It would have helped if she would have been informed as to the timeframe for the service as it took considerably longer than expected (about two hours.)Had we known that, we would have left the car for service and picked it up when called.

  John J.
a month ago
The visit to Steven Toyota on March 1st was our first visit to this facility. I was pleased with not only the level of communication from the dealership but also the various services provided. For example, timely reminders of the visit were texted to my phone. During the visit, an estimate was sent to my phone. In addition, and this is something I truly appreciated, the mechanic sent a video to my phone showing the different recommended services and the car parts that, in his opinion, were in need of servicing, along with the option to either accept or decline the recommended services. My daughter commented on how organized the process was, and how clean and spacious the waiting area was with lots of chairs and desks. She also said the staff was very friendly and there was no pressure to accept any of the optional/recommended services.

  Jennifer Jones
3 weeks ago
Friendly and efficient service! I was running late and they graciously held my appointment for me. Large waiting area with lots of comfy seating opinions. They also have places to sit and work.

  Jones Family and Friends
a week ago
I took my 2022 Kia Forte which I bought at Steven Kia, to be serviced on 4/4/2024. The service is always fantastic here and this day was no different. Emily kept me informed of the progress and asked me if I wanted an air filter replaced in which I said yes. Their waiting room is very nice as well

  Mary Duday
3 days ago
Work was done quickly and efficiently. I appreciated Nicholas' suggestions for current and future work needed. Nicholas was personable and easy to work with as are all the service techs. That's the reason I keep returning to Steven's Toyota

  Cassie Baugher
a month ago
Staff was great! And a very quick turnaround. Plus, it was raining, the gentleman assisting me had my card pulled in and ready for me go to. Top notch service.

  Joseph Alexander
3 weeks ago
Hats off to Stephen Toyota and their service department. I was able to get same day service for a battery replacement along with a tune up and oil change. Edgardo and our certified service technician went above and beyond to ensure that my Tundra was serviced completely and ready for pickup before closing on very short notice. Thank you for your professionalism and making this a pleasant experience

  SANDRA ALDRICH
a week ago
Emily was very helpful, answered our questions and got us a ride to breakfast! Service waiting area is large, very neat, and people are very friendly!

  Kevin Mongold
a month ago
I dropped my Toyota GR Corolla off about one hour earlier than my appointment. They took the car back for my free oil change and tire rotation almost immediately. Tyler returned to the waiting area to explain that I do indeed get two more free oil changes because that is what the GR Corolla requires (5k mile service intervals), unlike most Toyota vehicles. He explained that I would now get my transmission and differential fluids changed at the 20k mile interval for free as well. The service was completed earlier than promised and was excellent.

  Daniel Vrolijk
a month ago
6 stars if I could. I came in with a flat and wasn't too familiar with the area.... They got me squared away in under an hour!Thank you Allison for your amazing service and support:)

  Claire Schaefer
2 days ago
Great service and attention to detail! Thanks. Oh! Please get your car wash service more consistent - not open after service appointment as advised. Robert Schaefer

  Joyce Stifler
a week ago
Brooke was a pleasure to work with. She was knowledgeable and did an excellent job explaining the process to me and keeping me informed.

  Eric Thies
2 months ago
Edgardo is the best. Ashley was so helpful when I had a screw in a tire and no appointment. . Really everyone there is so friendly and helpful. I ve been going there for years. Highly recommend going to see them.

  Michelle Jewel
a month ago
I was treated with the upmost, respect and so caring. Blair made sure that I was taking care of from the moment I walked in to the moment I left Blair went over everything with me before he did a thing. I have never been so pleased

  James Reidler
2 weeks ago
William and the service techs kept me updated on the parts availability and the the time needed to get the job done. I am very happy with the finished job and will continue to have my repairs done by Steven Kia.

  Mark Wagner
2 months ago
Excellent service!!! Was barely able to fit just one meeting in during service period. Interactive messaging from Edgardo was excellent. Made the entire experience hassle free. I'll be back. Thanks Edgardo!!

  Lawrence Johnson
a month ago
Excellent service experience. Will greeted me by name on arrival and kept me up to date on progress. Service was excellent.

  Jill Shifflett
a month ago
the service was good but the price was ridiculous! to get a oil change, a state inspection, rotating my tires,, and changing my brake fluid and power steering fluid cost my $975.00!! needless to say, I will not go back to steven toyota!!

  Nicole DeHaven
2 months ago
Great experience all around. Quick to help, speedy, excellent complimentary shuttle service, top quality outcome. Highly recommend.

  Skylar Breeden
2 months ago
I took my Kia in for a recall and Mike was very helpful! He helped me get an oil change and explained everything that was needed for my vehicle! Definitely recommend Steven Toyota!

  Steve Goad
2 weeks ago
Outstanding service...very professional. The service department knows how to take care of a customer.

  A W
a week ago
Great experience with Will & Dan. Very thorough. Excellent customer service.

  Zachary Turner
a month ago
Jose was very helpful with keeping me informed and my technician Luke did a great job and was very understanding. 10/10 would recommend

  Philip May
2 months ago
Allison is a joy to work with. She has been our service advisor for several years. Allison is very knowledgeable, professional and always there to answer any questions I have. Steven Toyota

  Bryant Porter
a month ago
Great customer care team. Service department takes customer desires and requests into consideration. Very personable staff.

  Matthew Holder
a month ago
Been going here for service since I purchased my RAV in 2020. Brooke, and her colleagues at Steven Toyota have always provided me and my family superb unparalleled customer service and great workmanship . Thank you.

  Alex Puchowskij
2 weeks ago
I m very satisfied with a service I got here. State inspection take me around 40 minutes. Very kind personnel.

  Ted Peppell
3 weeks ago
Allison was very helpful and thorough in understdg our electrical problem on our 2017 Sienna. I was disappointed that the technicians could not find a reason that the car battery is going bad and unable to start the vehicle.