Virginia Motors Specialists Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ianny Shelton
3 months ago
Tried ordering a transmission for a customer. Ordered last Monday, said I d see it Thursday and nothing came. Called and they said I d say it Friday morning, still nothing. Called again and they said I d see the following Monday and guess what happen Monday? Still nothing. I understand things happen and a mistake may happen once and twice every now and then but for it to happen back to back within week? That s an obvious red flag. I should ve read the reviews before I ordered because I would ve saved myself a headache. I do not understand how they are still in business, but please be aware if you are thinking about doing business with them.

  Jacqueline Taylor
5 months ago
Poor service paid for a good and working transmission. Still have taken it back six times and still doesn't run like it is supposed too. Every time we took it back they lied to us about it being in the bay getting worked on. We would ride by and it was still sitting on the side of the street. We are veterans and disabled on a fixed income. We don't have money to be just giving away. The good Lord will fix it for us.

  Cory Gay
4 months ago
Guys are complete crooks. Delivered wrong blown up motor and ignore phone calls. Tried them years ago and was hoping it was different. Don t buy from them. They will just ignore phone calls after they screw you

  Rhino Dagearul
2 weeks ago
Horrible work at this shop never goin back.. don t bring your car here.they take your money..

  Rostyslav Pidkostelnyi
a month ago
Worst service!!!Many times I was told that the engine will be ready for pickup in a few days for 2 weeks.Never got the engine and no explanation .Don't waste your time!!!!!Stay away!!!!!

  Nove Home
a year ago
Very fast is first thing that come to me..its a little blind faith but i am not disappointed..i got my whole engine swapped and i would reccomend these guys for such a hard job..hopefully they keep there staff and they can become the sole engine swappers..good stuff tho.

  No Body
5 months ago
They don't answer the phone or call you back. All I want to do is buy a part that I need for my car but no answer or call back after several calls & messages left.

  Candi Drippin Lashes CDL
6 months ago
POS!! Lied said he changed my grandmothers battery she got home and it was the same one she had to go back to have him put the new one on and then still didn t add the connectors properly! He will ignore tf out your calls unless you call from different numbers. He s a fing troll I hope the bbb shuts this mf down for taking advantage of old ladies!!! DO NOT GIVE THIS THEIF YOUR MONEY!!!!!

  Deborah Jones
7 months ago
All the reviews points to Matt he's a scam. Matt pretend like he's good just to get your business. Matt will through anybody under the bus to fill his pocket. Please be careful Matt is a snake. Sad face

  Tara Barcliff
6 months ago
They have the best customer service ever the lady was so professional and help me find the rite part for my car with out being rude or given up, she was very respectful

  Big Daddy
a month ago
Sold me the wrong alternator. Won t answer the phone .

  alysia claiborne
a year ago
I have been coming here for years I am a Door Dash driver and my vehicle needs to be maintenance regularly. This shop has never failed me they have helped me and are always fair with everything. So thankful they are here in Hampton.

  merdi kalonda
2 years ago
I don t ever write reviews on google but felt like it was definitely worth the time seeing I could save someone from the same mistake I made trusting this company to keep their word. I bought an engine from this company on 21 days ago and was promised it d arrive 5 days after the purchase. I ve been calling everyday asking for a tracking number and the guy would pick up the phone and say I m getting it right now, let me call you back in a few minutes and would never call back. Probably the worst service i ve ever dealt with in my life. If you re thinking about sending a cent with this company PLEASE THINK TWICE, definitely not worth it! If I could give zero stars I would without a doubt.

  Eric B
a year ago
He said he had the part we needed. When we arrived he insisted it was the right part when we knew that it wasn t. He was swearing and telling us we didn t know what we were talking about. Then he realized it the wrong part and he began cursing about someone who worked there. It was all very rude and depressing.

  AUTOSHOP CHESAPEAKE
2 years ago
I ordered a motor from Virginia Motor Specialists. I told them all the specs, was informed the motor was on crate and can be delivered the same day. once the motor showed up it was completely the wrong motor. Then I was informed that I would have the motor the following day at 10am. It is now 12:40pm the following day and my calls are being ignored, no communication of any sort. Now I have a vehicle holding up my lift, and ready for a motor that I have no clue when is arriving. Business to Business.....Horrible.

  00 00
2 years ago
Bought a transmission that was no good as soon as it was installed and once we called about the issue we got ignored. No one would answer the phone until I called from a number they didn t know then once they found out who it was of course I got put on hold and ignored again. DO NOT TRUST THIS COMPANY, CHECK ALL THE REVIEWS UNDER NEWEST TAB

  ramzi ramadan
a year ago
This place is a JOKE!! Do not!! I repeat DO NOT ORDER ANY PARTS FROM THIS PLACE !! It s not a business it s a scam!! ORDERED A transmission and it was the wrong transmission so the replaced it with a BAD TRANSMISSION!!! It s been ongoing for about a month now!!! I ve been calling these people every day for 3 weeks straight and NO RESPONSE!!! I would STAY AWAY FROM THIS PLACE UNLESS YOU JUST WANT TO THROW YOUR MONEY AWAY!!!! The will not reimburse you if the part is wrong and once they drop part off good luck trying to get ahold of anyone!!!! I will reach out to the BBB AND ALSO COMPLAIN!!! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!

  John Washington
5 years ago
This is straight to the point! I I had wrote a bad review on this company before. I then decided to go and meet the owner and the young lady that works at the counter. I thought after talking with them that they would keep their word and fix the bad engine that they had sold me. After talking with them I changed my review to reflect the pleasant conversation that we had in person. People I am here to say its been a month and they have not kept their word. Now, It appears that I will have to fight with them to retrieve my car. THIS IS A REALLY BAD PLACE TO DO BUSINESS! You may not know me out there but I am a person who believes that a person word is bond, a hand shake holds you true to a deal. I have served in the US Marine Corps were Honor, Trust, Integrity meant something. I currently put my life on the line everyday to save those whom I don't know as a Firefighter in the City of Richmond. I am and have raised twin daughters who are now in college, as a single father. The information I have just giving you about me should say a lot about who I am. So trust me and STAY AWAY FROM THIS COMPANY.

  Homer Morgan
3 years ago
Went for rims for a Honda Civic at 9am. They had the rims but had to be taken from the car. They were short of workers. They told me to return after an hour. I returned and the rims had not been removed so they told me to return in two hours. I returned again and the rims still werent removed. Finally got them after another 30 minute wait. I understand the problem keeping help in that profession. The price was very fair.Just don't be in a hurry!!

  Michelle Gregory
7 years ago
Totally unacceptable care of customers.... I picked a transmission up, paid for it. Here it is exactly 10 days later(funny how the time to get my money back is 10 days too) and still do not have the correct transmission for my vehicle. Was promised last week they would deliver it. I finally get a vehicle to pick up a replacement and deliver it to the repair shop (that is 65 miles away) and tell them I will be picking it up personally and they "pulled the wrong one"... They have had photos from the repair shop for 7 days now and had not even bothered to see if they had the correct one until I said I was going to come get it. Missed work, had to borrow a car, and still no transmission because "they are too busy and don't have time to pull it right now"... Holding me up from a repair and the bay at a repair shop... NO, I am not happy at all, and I still don't have a car.. Let's see if they follow through tomorrow....

  Montrice Leonard
a year ago
Will never return owner is very disrespectful has a horrible approach when talking to customers. I politely told him to work on his approach he said he his a very direct person and he do not care. Horrible horrible experience.

  Rasheem Dixon
3 years ago
If I could give them zero stars I would. Keep in mind I'm just trying to get a quote on price of labor for transmission after two weeks MATT never provide a quote. He just keep saying yeah yeah I have your number I'll call you back. Imagine how long it would take if he start working on the car. Please save yourself time and headache and go SOMEWHERE ELSE.

  AUTO OUTLET
2 years ago
I purchased a motor for a 2006 Cadillac SRX on Saturday December 11, 2021 and had it delivered to a mechanic shop. On Monday December 13, 2021 the mechanic pulled out our blown engine and got ready to install the engine that was delivered by Virginia Motors Specialist. The mechanic called us with bad news to inform us that they delivered a Camaro engine and it will not work in my 2006 Cadillac SRX. I immediately called Virginia Motors Specialist and talked to Matt about the issue and he told me that somebody will be there the next day to confirm to see if it was the wrong engine. Unfortunately, nobody showed up and mechanic had car on the lift from Monday December 13 to Friday December 17. I continued to call multiple times and receptionist put me on hold and hanged up on numerous occasions, I got in touch with Dave and he confirmed to me that they had the motor and they will deliver it to me on December 21 and they still did not show up again,, called many times and Matt hanged up the phone when he found out it was me calling about the CADILLAC SRX Motor, I eventually had to go pay the mechanic for the work that he done and i had to tow my vehicle out of his shop. As a result, I took the motor and loaded it onto my pickup truck and took it back to VIRGINIA MOTORS SPECIALIST.... As a result,, this company wasted my time and they was the worst junk yard that i have dealt with in 8 years of doing business. I would never use them again and i dont recommend anybody to purchase a motor from them either,,,,VERY BAD BUSINESS AND VERY UNPROFESSIONAL!!!!!! After reading their reviews, it was only right for me to leave a review also to protect other consumers and small car dealerships like myself. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!!!!

  Juanita Davis
6 years ago
They sold me a fuel tank that was supposed to come with the fuel pump. I asked this kid before I bought the fuel tank if they would include the fuel pump he said yes. Then I had to call the day it was supposed to be available for pickup. Only for them to tell me the fuel tank doesn't have a fuel pump. When I had already purchased a fuel pump from advance Auto. And he told me to return the piece because the fuel tank was supposed be fully assembled. They are rude the guy did not even apologize he just said well that's the way it came. I am so upset with this horrible service. They are a bunch of scams.

  Judith Smith Sullivan
9 years ago
Had a great time and got some really good deals! Mr. Gordon recommended we come early (30-45 min advance) because they sell some items in mixed lots. Ask questions before hand and talk to the regulars. Everyone was very friendly and helpful! I plan on going back.

  Laura Waldschlager
6 years ago
Awesome and friendly customer service.Best experience I've had at a new and used auto parts business!!

  Gerald Gregory
a year ago
Matt is very good I would/nt trust anyone else with my car you can't find a better mechanic around

  Debbie Weaver
2 years ago
DO NOT BUY FROM THIS YARD OVER THE PHONE, THEY TOLD ME THEY HAD AN ENGINE, CHARGED MY CARD $2000 TO SHIP IT AND NOW WILL NOT ANSWER THE PHONE, WHEN I CALL FROM A DIFFERENT NUMBER AND TELL THEM WHO I AM, THEY JUST HANG UP ON ME, WE PAID FOR THE ENGINE ON 1/20, 11 DAYS LATER NO TRACKING AND NO CONTACT, THEY ARE VIEWING THE EMAILS WE SEND ASKING FOR UPDATE OR REFUND AND NOTHING.. THIS BUSINESS IS RUNNING A SCAM, YEAH I CAN GO TO THE BANK AND FILE A DISPUTE AND I WILL GET MY MONEY BACK BUT I HAVE WASTED 2 WEEKS, MY VEHICLE IS DOWN, AND THEY HAVE NO RESPECT FOR CUSTOMERS

  Amy Russell
2 years ago
Best mechanics here best rates... Matt and Dave are the best not only are they very efficient but the personality is there... Lynn was a delight to talk to and I'll come back for all my car needs from now on...

  Breia Gaskins
7 years ago
If I could give them no stars I would. I would never recommend this place to anybody . I was told they had the part to my car , got it and it wasn't for my car . then they told me that they had the part and just had to pull it. Gave us the run round for a week and a half saying they gonna pull it or gave some dumb excuse on why it wasn't pulled and then when I finally told them to lower the price for the wait they stated they don't have the part and they dont know who told me that they have it . then said sorry and hung up . completely unorganized and unprofessional.