Classic Hampton Auto Mall

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Esther Vigil
3 months ago
If I could give 0 stars, I would!We got a call from the service center of Classic Hyundai for cylinder head cover leak recall. Our appointment was for Nov 27 and it was parked first in line. The first day, we called and was told that while our car was checked in, it wasn t worked on yet. Supposedly it was a labor intensive job and it would take days (this was not mentioned when we made our appointment). End of week 1- nothing.I called the beginning of week 2 and can t get through voice mail of Valencia. She texts me that our vehicle is next in line and they are hoping to have it done by the end of the week. Another Monday rolls around and I have to text Valencia again as she doesn t call. Told the same thing AGAIN plus we only have 1 technician.I called the Hyundai service to get a rental and was told that I would have to save receipts from Ubers and rental car so I could submit them and get reimbursed later. So great- I have to spend money and who knows if I will get reimbursed for the whole amount?Person was surprised that we had no idea what was going on with the car so we got a claim number to have them look into it and also need the claim number to get travel reimbursed.We are pissed as it is day 15! So we decided that if our car was not in the bays getting worked on, we would pick up our car. So we get there and the guy couldn t find an appointment for us. We got our car and left.SUMMARY- they kept our car for 2 weeks without doing anything for the recall. If they were so busy, they could have called and asked if we wanted to pick up our car and drop it off later at a new time. There was NO REAL communication and transparency over what was happening. We were VERY patient but we will NEVER go back here!!!

  Gary Powell
3 months ago
Service for regular maintenance took a month to get an appointment.. then my appointment time was 10 am.. at 1215pm, it was still just sitting there waiting. 2 hours later, it was done.. they sprayed some water on it, vacuumed the front floorboards, and sprayed some stinky air freshener in it so they could say they washed it.. left a bad review. The service manager messaged me and said he would like to talk to me about our experience. What time was good.. I replied I'm here all day.. that was 4 days ago.. no call.. lol. Not our 1st bad experience with service there...

  Fatimah Sampson
3 weeks ago
This is literally the worst place for your car to get serviced at , I waited a month for my appointment, and they have now had my car for almost a month just to fix a damn window. The lack of communication from the adviser appointed is sickening , I keep getting different answers when I reach out. Also if I don t reach out I don t get any update what s so ever.

  Sherman James
4 months ago
Drove my car in for booster brake Recall after/ during service problems with brake lines leaks. Haven't been able to start auto since bringing it to dealership. I will never forget this or the service rep. I felt they /service team had trashed my classic ML 350 class 4 MATIC. Thanks for nothing!!!!

  Scott Stewart
2 months ago
If I could select "0" stars I would. Last time I called the service department for an appointment, for a check engine light the service writer, Mark was so rude and "short" with me that I will never be back; not even to consider a new car. "Drop off the car and keys; we'll call you in a couple of weeks". P200a code...I changed the intake motor myself, thank you.

  Nicole Cowling
6 months ago
This place used to be fantastic when we bought our vehicles there a few years ago. Since changing from Tysinger to Classic Hampton Auto Mall, the entire place has seriously gone downhill. The soonest they can schedule an appointment for even a basic oil change is 1-2 months out. You used to be able to wait with your vehicle for simple maintenance to be done, but now it takes them a ridiculously long amount of time to do even a simple oil change. They also will not communicate with you about any delays. We always have to call them around 5pm (after having dropped our vehicle off at 7:30 that morning) to figure out if we're even getting our car back that same day. We have had our appointment get pushed later so they can accommodate people who don't even have appointments. This place is a hot mess and is to be avoided at all costs. We now go to the Hyundai dealership in Chesapeake and will NEVER buy another vehicle through the disaster that has become Classic Hampton Auto Mall.

  Toni Baacke
6 months ago
Huge shoutout to Larry Stevenson, Ty Pennick and Matt Horton for the excellent customer service in resolving everything with my vehicle. Once they knew about the issues I was having, they did everything in their power to have a positive and outstanding outcome! They had promised my vehicle back to me by the end of the month and surely delivered on that promise today! Totally recommend this dealership and the above mentioned individuals to anyone!

  Lisa Wilcox
8 months ago
I tried to make an appointment with the service department for a state inspection for my car early June, because it was due by the end of June. The earliest available appointment was the first of August. (2 months later)I dropped my car off in the morning b/c my appointment was at 10:30am. I ask for an oil change along with the state inspection. I was told it would be ready for pick up later that afternoon. I was called a little before 5pm to inform me that my car was not gonna be ready til tomorrow b/c of all of the cars in front of mine before 10 am.What is going on? When this place was Tysinger, nothing like this ever happened. My husband and I have purchased 3 cars here. We have never seen service this bad anywhere.Also, I did not like that when I left my car there this morning, I saw cars in front of mine with the doors left open. I saw particles from the trees and flies and dragonflies flying around inside one car. Customers were also walking back and forth looking inside the cars with their doors hanging open. I asked why the doors were open, and a girl told me it was to signal to them that they were ready. Ready for what? I do not know. I guess to get started on. I told them, I didn't like that and I hope they wouldn't leave my car door open like that. None of the cars were inside the 2 bays. They were all outside with the driver's doors open. I sure mine was left open also. I just hope no one took anything from inside of it.Mark Shepherd was a very nice guy who works there who seemed knowledgeable about stuff, but I am a little worried about my car.I was also told that there was a recall on the trunk latch (which I never received a letter about from Hyundai) that they would fix today, which I was told the exact same thing and supposedly fixed last year. It works fine.So, I got a call the next day to pick my car up. There were no cars waiting with the doors open this time. Everything seemed fine with my car, it just took waaaaay too long for them to perform a state inspection and an oil change, and for the 2 month wait to get an appointment. What was the appointment for if I had to end up leaving it until the next day anyway?

  Lala Gonz�lez-Rodr�guez, algo m�s que poes�a
2 years ago
They treated my son and his wife in an amazingly way. The proccess was very smooth and comfortable.The place is spectacular also.

  VarCon Corp.
3 years ago
If you are in the market for a commercial van, then Edward Maxfield is the salesperson to see! I ve been in the market for a new van for almost a year but wasn t quite ready to buy. Ed was there with me every step of the way and really worked with me and understood what I was looking for. He truly made me a customer for life!! Thank you, Ed, for your patience and unwavering dedication!!!

  David Mortensen
11 months ago
What is the purpose of an appointment? Let me tell you, according to this dealership it is to get on the service check in list!!! Wow, I was told 3 to 3 1/2 hours to a scheduled oil change and tire rotation. Free my butt. My time is worth more than a $50 service call for free. I left work early to make this appointment. What a waste of time. I will never buy another vehicle from this dealership or have any service completed here.

  sean freeman
7 months ago
First service on new Sprinter van. Great communication both before, during, and after service. All staff encountered were very friendly and offered any assistance. The waiting area was clean and comfortable.

  Linwood Spencer
6 months ago
What my used Mercedes from these people two years ago have used them for all my maintenance although Mercedes maintenance can be pricey your best bet is to stick with qualified Mercedes mechanics you get what you pay for I miss my boys Zach hope he's moved on to bigger and better things he was a good service advisor to work with

  Shirley McKay
a year ago
Fantastic dealership! We have been dealing with for years and today our grandson was blessed to get his first car. The whole sales team and General Manager are awesome!!! Please give them a try for your next auto needs!!

  Brian Pierce
2 years ago
One of the best dealerships that me and my wife have dealt with. Best sales rep we have had to purchase a car from. Joseph was wonderful explaining in detail of what things they offer on the car. He was not pushy and he was honest percent. All the finance people were just great. Management was the best I had to deal with too. Building was very clean and I have been in other dealerships before that was not up to par. The service department did an amazing job cleaning and doing the paint protection on the car. A+ service all the way around .We will be back.

  Terrell Morton
a year ago
The worst dealership in Virginia. Did a engine rebuild on my car August 2022. September 2022 the car lost power on the interstate. When I brought it back to them they offered to fix my car with a part off a failed job in their shop without doing a proper diagnostic to see what the issue was. I explained to them I do not wish them to work on my car because they were trying to charge me. I asked them for all information on the car because I was going to see what a lemon law attorney would say. Was instructed to use the attorney generals office for mediation. While my car is finally being worked on I find out that the loaner vehicle had expired tags October 2022 and inspection sticker 12/22 to which they just switch out the dates on the tags when I brought the vehicle to them. Was told that they worked on my fuel injectors but it wasn t annotated anywhere in the paperwork that they gave me. So I m confused as to why my car failed on the interstate and if you worked on something on my car why wasn t it in the paperwork you gave me. The WORST! No stars

  Larry Harris
a year ago
Atmosphere is pleasant and calming. The service is good, though it generally requires drop off of my vehicle. Service advisors will respect your decisions, and will work with you to resolve any issues that may arise.

  ELee
a year ago
Good experience with my service advisor Mrs Ortiz. She was the only one that acknowledged me when I went to pick my car back up. The rest just seemed to walk right past me, didn't ask if I had been helped or anything. One guy even walked behind the desk that I was literally standing at waiting for someone to help me and he didn't even say one word. They need to work on that. But I do appreciate Mrs. Ortiz help.

  Jc Cordova
9 months ago
My 1st change on my new suv , they say 3 weeks come in I'm Like you serious, we booked in until then, service is a clown show there , and who's running this operation a bunch of idiots , great sales team they wonderful, I give to them, but service SUCKS I'M TAKING A BOW

  Aaron Strausbaugh
2 years ago
The service department, or maybe specifically the customer service agent I was dealing with, was horrible. She was non-responsive to multiple texts, calls, etc. and seemed to not take action until I called the main number and left a message for the manager in order to get a status update. After which, I would not receive a call from the manager I left a message for but would get a call from the regular agent who would suddenly have an update for me. My car was at the dealership for nearly a month! Beyond the service side, I also spoke with a salesperson to get the trade in value of my car as I was interested in upgrading. Apparently, they are also not interested in selling cars because he never called even after I left a message for a return call a week later. Bad business, in my opinion. Very disappointed and will not be doing business there in the future.

  Manny Abreu
3 years ago
My name is Donna Abreu. I recently purchased a used car at Tysinger Automotive. I was blessed by meeting, and being served by a very professional salesperson by the name of Karone Johnson. He is not your typical car salesman. This young man goes above and beyond to ensure your experience with Tysinger is a good one. He represents this company well. He even delivered my vehicle to my home. I highly recommend that anyone looking to purchase a car go to Tysinger and seek him out. I also want to commend Rashan Taliaferro who offers warranties. He gave good information, and there was no high pressure tactic applied. I appreciated that. I'm enjoying my new purchase immensely!My rating is 4.5 stars.

  Ed Generazio
a year ago
I had great and speedy service done on my Mercedes C300. This location has changed its name and under new management. They gave me many service options to select from and explained the differences. No pressure to have extra service done. I was thankful that they informed me of what maintenance service will be appropriate a year later.

  Don Guthrie
2 years ago
Great experience at Tysinger. We had just started a two week trip out of northern Virginia in our Sprinter/camper van. A wheel sensor went bad on 64 of all places. Limped in to Tysinger late in the afternoon. Didn't feel like things were going to go well. Thanks to Matt Ewell, Sprinter Service Manager, everything went perfect.Matt got the sprinter into service and two hours later we were back on the road. Thank you Matt, staff and technicians at Tysinger. I could tell be the attitude at Tysinger that it was a great place to work and buy a car.

  G Money D
3 years ago
I was so pleased with the service that I received. Greeted at the door immediately with a smile, JP directed me with my sales person Katherine at 400pm. Katherine was very professional . I was done by 530 with test driving, appraisal of my vehicle and signing papers to close my deal. EXCELLENT! JP was leaving for the day. Introduce me Mike who completed the buyer's order. One hell of Audi team, this dealership will have my business. Customer service here is outstanding!

  cham pipple
3 years ago
Horrible experience. Was told that the car, that I had already paid for, would be ready the next day and it wasn't. I was told they needed to clean it and get a new state inspection. This took 2 days and if I hadn't kept calling, I'm certain it would have been days longer. I found it ironic, that the message that was playing as I was put on hold yet again, mentioned that, " your time is important to us." QUIT LYING. The only thing that was important to them was my MONEY. Once they had it ,they could care less about me. Apparently they put the car up for sale before it was ready to leave the lot. It didn't seem like there was any communication between the departments. They also attempted to slick talk us into many things that we didn't need or want. I will NEVER buy another vehicle from them and will encourage all my family and friends to avoid this place. Although they knew that I wasn't a happy customer. there was no service recovery effort attempted. Giving it a one star rating only because a negative star rating wasn't an available option. Don't waste your time or money here.

  David Jones
a year ago
Not a good experience. I was owed money after trading in my car that was worth more than the car I was buying. It took multiple calls and a lot of run-around to finally get the money owed to me after more than a month. Also, I have yet to receive my title for the car that is paid-in-full. Not a pleasant experience at this establishment and I would not recommend.

  S. Armstrong
4 years ago
Excellent service! I was treated like someone special and important! Rachel was very helpful and professional. She knew my name on sight, checked me in quickly, informed me of what was going to happen in plenty of time for me to drive off in a loaner car and arrive to work on time. When I returned, she informed me that a service I had requested was not needed, and didn't charge me for it, when she could have gone ahead and ordered it done, and add it to my bill. I was so happy with the whole experience that I stopped by the manager's office to tell him about it.

  Morgan Chavis
2 years ago
Bring Tysinger back... My last service valet I asked for a quote for my Mercedes and I had an issue with my start/stop engine. Upon getting my car back I did not get a quote and I still felt the issue with my engine. I called the dealership and left a message with the service tech. I got no response. A week later I called to speak to a manager. I explained the situation and was told I would get a call back to follow up. I got no call back. Third call I asked to speak to a general manager. I spoke to a different manager. He asked me when can I bring it in again. I told him I would not because I pay for valet. We scheduled a valet pick up on 10/22. It was completely missed. No call. No follow up. Nothing. I never had these problems with Tysinger. My next lease will not be with Hampton Auto Mall.

  Ernest Kelly
2 months ago
ALWAYS receive the best service, timely, informative, and extremely courteous

  L
2 years ago
My car has been at this service department since 4-16-2021, for a state inspection...and it's still there as of today 6/3/2021. I also wanted them to look into the reason my car was pooling water after a rain storm. I have called, emailed, and switched service advisors because of the lack of customer service I received. I had to personally go into the service department after a month of my car being in there for anything to be done as far as them checking on where the water was coming from. In the midst of the Client Care Manager switching service advisors on my behalf, they put tires on my car that I didn't authorize. I clearly told the first Service Advisor to have the mechanics reject my inspection because I would take my car elsewhere to have tires placed on the car. He told me they matched prices of other tire companies so we agreed I would send him prices that I found from other vendors... so why does my car now have new tires that I NEVER agreed to nor authorized? I specifically emailed the Client Care Manager and told him I didn't want any services performed on the car until I spoke to someone competent...but that didn't happen. This is by far THE WORST experience I have ever had at the Tysinger service department since 2008.