AAA Hampton Car Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  lisa harper
4 months ago
I was pleasantly pleased with the service here. The location, cleanliness, courteous & speediness was compiled with professionalism. Upon arriving after calling AAA customer service about the concerns of my car, I was greeted & asked how I could be helped. Cary was expeditious in getting the car ticketed, to the service team & AAA policies were honored. The teamwork here was outstanding. The service was completed within an hour.

  Richard Wilson, Jr.
2 months ago
I was told something was wrong with my car and they rejected it,my personal mechanic said it was nothing wrong waited 15 days and it passed inspection at another business

  Vanessa Hicks
4 months ago
Donte was one of the finest customers service person, that I have ever met. He deserves a great praise from corporate.

  Shadow Lord
3 years ago
The only thing that was ok was the diagnosis for $99 bucks. They said that my number 5/7 coil pack and #7 sparkplug was bad and catalytic converter was bad. All this would cost me $1200. I had taken my 99sls to a muffler king before taking the car to AAA a month prior. I was told by them my mufflers had time left on them and I needed to fix my motor problem. Now I told AAA to change the coil pack and spark plug. They said for a total of $250 parts and labor diagnostic included. The changed coil pack 1/4 and probably the wrong sparkplug too and I paid the price. Car still has the same hesitation.

  Marcos Castellano
2 months ago
Probably one of the better car shops around. Didn t do any work without prior approval and good pricing.

  awesomekid Tisdale
a year ago
Terrible service and professionalism. Brung my car in for repairs because it would not start. Then I received a call from the service center saying my car was fixed and ready to roll. After paying a king s ransom for the repair, I went out the door to start my car only to realize it still would not run. I went back in to complain and got jerked around by multiple personnel as to why I couldn t speak to a manager. Now mind u I paid for an Uber to get to the service center and pick up my car. So again a waste of my time and money. The service agent swore up and down the repairs were made and the car was drivable, however there is no way it was fixed and i go to drive off and it would not start, still. The staff was not even accommodating as to the inconvenience they caused by misleading me into believing my car was ready to go. Not to mention i was on my lunch break trying to get my car. So now i was late getting back to work from lunch thereby costing me money and time at my job, due to their lack of competence. Ultimately I did get my car back, running and fixed but the mood had soured because of my initial bad experience. Hell i would have been a little less irritated had they shaved something of the full billing price for the inconveniences i had to endure. Sadly I would not recommend this busy to my enemy for any car trouble issues.

  mwmccann1
a year ago
Called for battery replacement on Monday. They sent a driver. Didnt have the battery I needed. Wouldn't have one in until Thursday. The guy that came the next time said it didn't test bad so he couldn't replace it after I had just went to Meineke on Monday and their test showed to replace. He said to call car care center. Called them the guy said I could come and drop it off. The shop closed never called or was I able to reach them. Car is currently stuck in the car care center and now I have bo car to drive

  Sherri Butts
2 years ago
They replaced my water pump in mid July then in August had to take it back for the same thing and on September 15 for the same water pump that they charged $1500.00 to replace. Then on October 16 they had not replaced the $1500.00 water pump nor would they give me a refund for faulty work. This is truly one place that I would never ever take my car to because there excuse for not performing the job is that their mechanic, only 1 at the location, is out sick and then he is on vacation is the only person who can work on your vehicle. Again with all the receipts for the work that was paid for in hand they refused to give me a refund and there corporate office will not respond. I guess this is their way of conducting business besides their over priced membership of ripping off customers without blinking an eye.

  Yendis Alston
3 months ago
The clerk was professional and helpful.It's great when you speak with kind and heartfelt people. A gold star to this individual.

  Gemini Dreamz
a year ago
DO NOT COME HERE!!! This place is a rip off, they pretend to fix your vehicle and after you pay you find out nothing was DONE . I wanted a refund and was given a hard time, the manager, Kerry was an a** and had the worst customer service ever, and I was told that they do not secure your vehicle from theft if left on the property anybody can go through it, so beware! Worst experience in getting my vehicle repaired, very untrustworthy, shady, unprofessional behavior!!!Service: General repairs & maintenance

  R.D. Saunders
a year ago
My sister car does not run, even after paying over $2,200, and them doing a diagnostic at the beginning. The lady we talked to, when requesting the car be towed back to my sister's house said she was filing a complaint so we could get my money put back on my VISA Platinum from Navy Federal. Rachelle Saunders

  Lamars Smallwood
a year ago
Complete clown show. I was told I needed by serpentine belt replaced the next day I went somewhere else to have it looked at they replaced it because I asked them to and I asked to see the belt that was replaced my belt was perfect no rips or tears as I was told by AAA car center off Aberdeen. My advise get a second opinion before you get service repairs here.

  Michael David
a year ago
Excellent customer service!I came here to buy and E-Z Pass and it was a breeze! The sales attendant was very polite and informational. I would recommend this location.

  dennis smith
7 years ago
I have had 3 of my vehicles serviced recently at AAA in Hampton. All contacts and conversations with the service managers were polite and professional. The repairs were completed in accordance with stated instructions and estimates, and were finished on time. No complaints. I would recommend AAA for maintenance for anyone who does not want to go to a car dealership, or risk work from a small repair shop.

  Madison Frink-kendrick
3 years ago
My car broke down in Hampton I had my car towed to this car Care center. It had over heated while I was driving. They quoted me $1,299$ to fix my car stating it was my radiator and my water pump, and that my alternator was sending bursts of charge. . Well anyone with knowledge of cars knows the two rarely go at the same time. So I picked my car up and brought it to Pure Automotive in VAB. They stated I didn t have any coolant leaks. Mind you I had believed I didn t put my coolant pressure cap back on correctly and it had popped off when my car over heated. Anyway pure automotive noted my battery was dead so they replaced my battery, and noted that my car had NO coolant leaks at ALL. So we replaced my alternator for the cost of the part and did the work myself.The fact that AAA is supposed to be so reputable and quoted me for parts that I DIDNT need angers me deeply. I will NEVER recommend this place to ANYONE. They quoted me for parts I did not need and I question if I had no car knowledge at all If they would have just ripped me off and been okay with it. Poor service all around.

  brian kelly
3 years ago
I have been using AAA in Hampton for 15 years, but problems have crept up this past year. Today I needed an inspection and oil change. They found what appeared to be a bad bulb in one reverse light, but both lights went out when they swapped it out, so they said I d need to pay for a diagnostic to check the wiring. I initially approved that, but when I came back to get the car two hours later, it had not been done, so I took the car home. The manager did mention manning problems, so this may be understandable. On the other hand, I was charged for the bulb replacement work that did not fix anything. I also had a drawn out, expensive set of repairs three months ago on my F150, partly because a bolt cracked whole working on it. The manager explained this happens with old F150s, but the process was drawn out over almost two weeks and the communication should have been better.Service: Oil change

  Chantel Brac� (ChanteltheBelle)
7 years ago
The service is always great here! I've been getting my car serviced here since they opened and I've never left disappointed. The service manager Derrick is always kind and helpful! I can't remember the technician's name (I'm sorry if you get a chance to read this) is always kind when I do get to speak to him and he always goes the extra mile to ensure my car is in its best condition.

  R Grube
7 years ago
Great service quick and on time. Have used these guys off and on for years only because they are a bit of a drive from my house. They are my go to people for when I have a pressing or involved car issue. Great service team and Carey (SP?) was a great manager to work with. Extremely pleased with value of service.

  Anthea Williams
6 years ago
My husband took his car here for service. Upon entering the store, there was no greeting, "how can I help you" or anything. The representatives (middle age or older males) just looked at him. Then when my husband asked if this was the correct location of the building to have his car worked on, one of the men just shook his head, yes; still no words. They did not say "what can we help you with" or any inquiry as to what was needed. At this point my husband told them what he believed to be the problems. He was told a diagnostic would be ran and they would proceed from there. It was later in the day so we left the car overnight. The next day we did not hear from them and when my husband called no one answered. The following morning he called and the car was not done yet; they promised to do the diagnostic and call him back. By midday, no call so he went back to the facility and was told they were swamped, so they could not tell him when they would get to it, or even give him an estimate!! He still had to pay for the diagnostic ($109). My husband decided not to leave the car.The customer service and lack of communication were the biggest problems with them! I really would have preferred not to have even paid for the diagnostic; after-all they should not have even done it if they could not foresee a plausible time frame for beginning work on the car! I guess we were at fault for evening leaving the car after the initial encounter (no acknowledgment or attempt to assist without prompting). Poor Poor service!!!

  Lucious Thomas
3 years ago
High quality service for a low price. Once your power train warranty is done with your car dealership this is best place to take your car. If you become a AAA member you can get all kinds of discounts when you bring in your car to get it fixed!!

  jason Sherwood
4 years ago
Front desk lady was really nice. I have been going to the AAA center at janaf for years. Went to this one for the first time and won't ever go back. I got a oil change and a inspection done on my truck. Got home and realized that the technician left a open container of oil in my floor board and had gotten oil all over my leather interior then realized my they gouged my aluminum rims. Looked like they just slid it acrossed the floor on its face. My interior and wheel is ruined. I will never go back not will I ever be referring them to anyone else. Beware!

  Renee Williams
5 years ago
This is my go to shop for all my routine maintenance and repair work. Their mechanics are professional and very knowledgeable on a large variety of problems. They offer discounts for work to AAA members, and every Wednesday is customer appreciation day for our changes. They offer free tire rotation when they change your oil.

  Cheryl Klemann
2 years ago
Very professional shop. It will benefit you if you are a member. Replaced my alternator with a great 2 year or 2000 mile warranty. Recommend this for anyone that has an automobile on the road.

  Diamond Bridges
6 years ago
Brought our own tires to put on around 10:30, they didn t pull the car to the back and begin to put on the tires until 11. We are the ONLY ones sitting in here & there are NO cars in the back so they aren t busy . Here it is 1:00pm and we re staying waiting for them to put the tires on ! To say I am pissed is an understatement. We will NEVER come back here again NOR will I recommend anyone to come!!

  Rochelle Dale
5 years ago
This centers service staff are crooks and liars! My vehicle was towed in at midnight after breaking down on the highway and after speaking to them 3 different times about the status, NOT ONE TIME until I came to have it towed home was I informed that I owed a diagnostic fee that I should have "telepathically" known about and when I challenged this non disclosure I was eventually released with no charge when Steve S. realized I was not backing down. I immediately called to speak to a manager when I returned home but he was not in and I told Meagan about my happiness she said Steve S. told her of the encounter and that he finally "just let me leave" because I was belligerent which was an absolute LIE that my daughter who was with me could attest to that though I challenged their charging NOT ONCE did any foul language leave my mouth.I will be sure that everyone I know is made aware of the unethical nature of the Hampton Car Care Center and to stay far away!!!

  Dekoya Mckinney
4 years ago
I have had to return to this place four times in 6 months for them to fix the work they have done. I got a new water pump/timing belt and for some reason they just can't get it right. Then once my car is returned to me it has no antifreeze. They put a huge hole in my AC which seems have been done purposely because everyone who has looked at it says it was banged with a tool and they never seen a hole like that in that spot. Also the last time I picked my car up the stopper I believe it's called was removed and my brake lights wouldn't turn off. I would never bring my car here again!

  Bill McCullough
4 years ago
Very polite people, very nice facility. They just would not do the work I asked them to do, lied to me when i suggested they had not done the work, and added more expensive work. I verified they had not done the requested work when I got my vehicle home. I thought I had found a reliable car care center. Still looking.

  Susan Flythe
5 years ago
waited 3 1/2 hours to patch tire. was told could not patch it. it was not the tire I asked to be fixed. said they checked all tires but that was clearly a lie. general manager and associates never apologized for making the mistake. the whole time I was there they never moved the car to check tire, which could have been done by general manager or associates since general manager and associate cat both use to work at treadquarters. All three of the front associates in the car care section were unfriendly and unresponsive to my and others requests on what was taking so long. Not professional in customer service and not knowledgable in the back where the mechanics work. Duh

  Tim
a year ago
Always got inspection there. Now it's impossible. They should just quit doing them rather than having members come there to waste time. I'd respect them more if they had sign, Sorry, we no longer do inspections"Their roadside service is A+ but avoid that garageService: Vehicle InspectionService: Vehicle Inspection

  Ashley Johnson
7 years ago
I've had my cars repaired and maintained here for the last several years... Since November 2006 when they opened. If you are an AAA member you receive a discount off service. Ladies day is Wednesday and oil changes are heavily discounted that day but arrive early. They also host a Girls Garage quarterly to show the ladies how to maintain and understand their vehicle. The waiting area is clean and roomy and I was able to use the complimentary wifi while I waited. There is free coffee/cocoa at this location and TV. It is in walking distance to CVS as well.