NAPA Auto Parts - Gloucester Parts Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Brown
3 years ago
Knowledgeable, helpful, and friendly. It's great to have a relationship with a locally owned parts company who gives outstanding service. I've never been a fan of big box, cookie cutter corporate stores. I'm not shopping for fake chrome vents and bullet hole stickers, I need quality parts. NAPA Auto Parts - Gloucester Parts Company is always superb.

  michael bombard
6 months ago
With our car being so new, it was hard to find the right oil filter without going to the dealer, as always she was able to ind what I need, I only use the Gloucester courthouse napa

  Annette Quinn
3 months ago
Tried to get me to but a more expensive brand. Nope. Ain't stoopid.

  Michael Sheffield
a year ago
My son needed plugs and boots for his Sonic. The salesperson was super helpful, steering him towards good products but away from the needlessly expensive ones and answering all of his questions with a smile. Great experience.

  Bill S
2 years ago
Outstanding customer service and knowledge of their products! Explained the pros of each wiper blade selection and even allowed me the courtesy of washing my hands after I installed them. Their bathroom was over the top for an automotive parts store.

  Shelley
2 years ago
I came here to have a load test done on my battery and to get spark plugs for my truck. Sheila helped me with both of these tasks, and she just totally floored me. The moment I came in she acknowledged me and asked how she could help. For the duration of my experience she had the most helpful and ambitious attitude without losing one bit of professionalism. I was so, so impressed with the depth and breadth of her knowledge, ability to explain things to me in terms I could understand, and her simply excellent customer service and communication skills.As a woman in a male dominated industry, I can imagine the difficulties she has likely faced. But the way she carries herself - with confidence, authority, and relatability - was just exceptional; she knows what she s doing and when you talk to her you KNOW that she knows what she s doing.Sheila is an extremely valuable asset to this business. She s clearly VERY intelligent and will go to the top of whatever vocation she chooses - automotive or anything else. She impressed me so much I just HAD to write this review. Go Sheila!!!

  Stephen Haggerty
4 years ago
I went in yesterday to buy a breaker bar. Found what appeared to be the only one they had. I brought it up to the counter to buy. The man helping me told me they normally have more to choose from and that this one was $40, although something of its size normally runs 15-20. I agreed, and he recommended I pick one up at another store. This was a standup move, and you can bet that because of it I ll be back! Didn t catch your name, but a big thank you for the great customer service.

  My Email
a year ago
I just started using the commercial side of Napa for my restoration shop. Very knowledgeable and can aquire parts that most auto stores can't. Thanks for taking the time to search for these pain in the arse parts

  Fred Dequina
3 years ago
I pre-ordered a tool online and scheduled pickup at this napa in gloucester, ON. When i received the voicemail that the tool arrived, I stopped by the next morning to pay and pickup the tool.I was 'assisted' by an older, tall, thin employee who seemed to have an attitude problem with me the moment i walked to his register. Bottom line, I will not return to this napa autopart store to shop, however, if you need someone to straighten this individual's attitude out, I wouldn't mind coming back to perform that duty free of charge. Otherwise, the other employees in the area were a bit more welcoming.

  David Brown
4 years ago
Very knowledgeable and helpful staff. I have been doing business with NAPA in Gloucester for over 20 years. Every time they've moved locations I have followed and will continue to do so.

  Wayne Webb
4 months ago
Nice guy, nice shop

  Melissa Guin
4 years ago
Everyone is friendly and very professional. They always are willing to help and answer any questions I have on any of my vehicles.I highly recommend them to all of my family and friends.

  Annette Morris
2 years ago
Very nice and helpful people, They take the stress out of life for a minute anyway, Fun people

  Rebel Goodrich
5 years ago
Friendly helpful staff and the store is well organized and easy to find what your looking for. It's the only place I go to get what I need for working on my truck

  Larry Heatwole
3 years ago
If one cannot get OEM parts, then they'd better get NAPA. Your vehicle will "thank you!"

  Stevie G.
a year ago
Had what needed when I needed it. All others in my area had to order it in When I need a repair, I need it now not in a week.

  T life
a year ago
Always super helpful and understanding of your problems.

  Michelle Vaught
3 years ago
They were very helpful and courteous making sure I had the right battery.

  David Emerson
4 years ago
Very knowledgeable staff and well stocked. I needed a part and Andy had it for in less than an hour.

  Barry W Green, Jr
7 years ago
They lack the inventory offered at Advance, and they cost a bit more too; but, they typically have the essentials and can be quicker at check out too.

  Jennifer Martin
a year ago
Very helpful and knowledgeable folks.

  Beverly Sydenstricker
7 months ago
Great customer service

  david Horsley
5 years ago
Good products, friendly staff, only drawback is access from southbound 17, other than that go to place for automotive needs.

  Cathy Cross
7 years ago
They help you and you need it they have the things that you would want and that kind of a store. They are very nice.

  Dormant Grizzly
3 years ago
The guy recommended we buy Chinese knock offs because those are the same thing take that as you want

  Eddie Hudgins
5 years ago
Every time I go to napa.im Happy! It's the only auto parts store I'll go to!!

  Neale Hutson (Chickenbone)
3 years ago
Pretty good service Cory & Andy need to tighten up lol

  Shawn Cunha
a year ago
Great place very good customer care

  Dillon Petersen
2 years ago
Great service. Had what I needed

  William Polk
4 years ago
Love Shelia, she knows her stuff or will find out.