Virginia DMV Gate City Customer Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ronnie Kegley
3 months ago
Employees are knowledgeable , nice and customer oriented. Great way to keep all licenses up to date and your vehicles on the road.Has not changed.

  Maggie Hensley
7 months ago
Never had a bad experience here. Only thing I hate is the drive there but I'll go out of my way before I'll go anywhere else. Everyone is always down to earth, kind, and super helpful. I've never had to wait very long either.

  linda zimmerman
3 months ago
Just moved here from Florida and a disabled veteran unlike Florida I was charge for fees tag license when I was told 100% disability from military was free?

  Joni Hill
2 months ago
The quickest trip to a DMV ever, very quick and painless.

  Randy Sturgill
7 months ago
It's the DMV. About what you'd expect. Go to one window, then another window etc. But they did what we needed done eventually. The DMV in Florida is quicker though.

  Luce Scott's
2 years ago
An absolute joke. How do your customer service representatives not know where Gate City is? Doesn t know Weber City, the lady didn t even know where Kingsport is. She then proceeded to tell me I could google my question like I haven t already done that. Then read off of Google to me like I was a child who hasn t already done all the research and reading. Furthermore if you re gonna have remote/home workers at least make sure their knowledgeable about the place they are working through. Her dog was barking in the background during our call which added to the whole experience. Don t bother calling folks, you won t even get the answers you may need.

  Michael Eastman
2 years ago
This DMV is the most efficient and well staffed I've ever used in Virginia. I'm not sure if people in this area know what they have here. Compared to other locations I've used in the state, this one is a breeze of fresh air.

  Bradley DADOO CARE
3 years ago
absolutely wonderful experience for DMV that should get statements I found it to take City DMV people are professional courteous and absolutely doing a wonderful job during this time that it can I thank everyone involved very much because I didn't realize I had lost my license and everybody from the start clerk from the front door until I was completely finished was absolutely great

  Mountain Man Dale
3 years ago
In the covid 19 pandemic, I made my appointment online and was the only person who was in the entire place other than 5 employees and the manager. I was told that I couldn't use the computer to take the motorcycle knowledge test because my appointment was ONLY for the registration process for acquiring a new motorcycle. I asked why not, as there was nobody else even there. I was told that the manager said they were to only perform the service that was requested online. I explained that you were only allowed to schedule one item and the guy said that I should have scheduled two appointments. I asked to speak with the manager and was told that he "just went to lunch." When I said I would wait until he got back, the guy suddenly changed his story and now the manager was taking the rest of the afternoon off. They are absolutely not concerned about the tax paying citizens who actually employ them. Completely filled with incompetence and apathy, I highly recommend you go to a different DMV facility.

  Nicole Garrett
2 years ago
My father n law passed away a few weeks ago not covid related just so you know today his son his wife and I went to DMV in gatecity VA and they were great we got all our needs took care of even has his trucked transferred in to someone else's name no problem and we didn't have to show any documents or paperwork we could have been anyone I mean we got outstanding service but I wonder if the job was done properly?

  Stacy Harrington
2 years ago
Pleasant experience. Hardly any wait time , I made an appointment online. They have you read a couple covid questions and send u on on. Actually the fastest DMV service I have ever had. Also the lady at tje window was once and very helpful.

  Ronnie Kegley
2 years ago
Virginia DMV is good . Last time I was there a couple weeks ago , was by appointment only . They have a table set up in lobby with a rep . to take care of minor DMV business , like turning tags in . Wearing mask still in effect . Very helpful employees that work there . They prefer you do as much as possible on line .

  Greg Leonard
3 years ago
The woman servicing me was the rudest person I've ever met at DMV. Told me my appointment was only for license renewal. Only after making statement, "why are you making things so hard on us" did she finally allow me to get my tags, which were due in a month, October, done also. I suspect because I noticed everyone in line was paying attention and all eyes on us.

  Heather Damron
3 years ago
DMV was great about trying to prevent spread of virus...everybody was great...short wait...everone was sooo nice...only problem was some lady showed up...no appointment...no mask...walked right in the foyer and spent at least 5 min in there...she was stopped there but everyone has to walk thru there...so that kindly defeats the purpose of everything they were doing inside to prevent the spread..

  Robert Nadzan
2 years ago
Very courteous. Make sure you show up when they open to avoid lines if you're a walk in. I was helped right away, very kind people working.

  Brett Salling
9 months ago
The best DMV I've ever dealt with. Quick service, as far as DMV's are concerned.

  Greg Smith
3 years ago
The representative that helped us in our transaction seemed to know everything that was pertinent to the transaction. She could have been more engaging or friendly though.

  Julia Perrys
2 years ago
Why does everyone have nasty attitudes? The woman that took my picture didn't even give me a chance to fix my hair or anything. There wasn't even anyone in there when I went.

  Joshua Cress
3 years ago
I scheduled an appointment for my daughter to take the Learners permit test. We showed up and was told we couldn't take the test because we didn't have birth certificate and social and a piece of mail. When we scheduled we were never told to bring anything with us. We waited to months to get in now we have to reschedule another month out and hopefully we have the right stuff. We tried to start her test and I run home and get the paperwork but they said no because we only had 30 mins slotted for us. Make sure you have the right things you need the first time.

  Tyron long
3 years ago
Great customer service. I drove 6.5 has from Chesapeake Virginia and they took care of everything I needed. Thank you! Happy Holiday!

  Tiffany Gilley
a year ago
Wonderful service. I recommend this place before you go to Abingdon. Thank you ladies for pointing me in the right direction. Much appreciated

  Bradley Jones
2 years ago
DMV at gate city has to be the absolute best branch I have ever been to. They are quick to greet you don't sit wait. Glad to return to do business.

  A M
6 months ago
Always great, quick service!

  Esther Gonstalla
2 years ago
Very friendly customer service - thanks for getting me a last minute appointment at another DMV admist a power outage & during a storm! I was able to get my plates the same day that way, thanks Alisha!

  Amanda Tipton-Rivers
8 years ago
I recently lost my dad and he was from Gate City VA. I however am from SC I have called this place over and over for a week now and it's always the same recording it won't let you hold, so how do you speak to someone ??? So frustrating when they think computers can replace people at everything! Good Luck getting thru to a person !

  Heorhii Kotsiuruba
5 years ago
Great place. Fast line. Helpful and nice staff. I came here from DC, where you should wait in line 6 hours for same thing I did here in 6 minutes :)

  nina Mango-Massey
2 months ago
Quick and efficient staff. I was in and out in 15 mins

  James Salling
3 years ago
I had a great experience, I love the appointment system, my customer service representative did fantastic, she was very helpful

  Heather Vaughn
2 years ago
Paige was awesome! Very friendly and did a great job.

  Sam Johnson
5 years ago
Nice slow pace, but some of the staff are very helpful. Just have to be patient and stuff gets done .