Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yaneth Serrano
3 days ago
The work all around was very professional with a quick turn around. Travis answered all my questions I had on point with good updates on my car. The bodywork and paint work looked amazing. I would recommend them to friends and family

  Matt Hardin
5 days ago
Came in for a repair on cars front end.They took over a month to finish. When i got it back I noticed within minutes that the headlight had a broken seal. They order the part which came in a week but they ordered the wrong one. They ordered the correct one but it's been over a month now and no update.I also wasn't able to wash my car because of the repair and once I did I noticed there was still a dent on my hood.Poor craftsmanship and poor customer service. I wouldn't take my vehicle here ever again

  Tiffani Furrow
3 weeks ago
Service was outstanding! Someone flung their door open on my vehicle door and it caused some paint damage. I went to caliber collision through my insurance, and now I know I will not take it anywhere else. The receptionist and the service member that fixed my vehicle were both professional and had great personalities. Not only did Calvin take into consideration when I really needed my vehicle back, but he also came and picked me up a mile away from the shop when I told him I had to walk and will be there in a few minutes. Great service and I would highly recommend!

  Polly Dannemann
2 weeks ago
Kelvin was excellent! He was both friendly and competent. His customer service was fantastic - there was a part for my Tahoe that wasn't available until June, but he found one for me almost the next day! Great place Highly recommend.

  Tim Tetz
3 months ago
I had the unfortunate circumstance to have to have some minor repairs to my car. As a preferred provider for my insurance company, it was easy to select Caliber Collision but after my experience, I would never go anywhere else. They were professional, informative as to the updates and progress and delivered my car in perfect condition (even nicely vacuuming the inside) more than a week ahead of their projected completion. I would gladly recommend them and if necessary, return to them for future work on any of my vehicles.

  Jamie Arnold
4 days ago
Caliber Collision restored my GMC Sierra 2500 to like new condition ahead of their original estimated completion date. Their customer service was top notch, status updates were provided daily and the overall experience I had with their team was outstanding.

  Diane Elmore
2 months ago
Caliber Collision did excellent work repairing my vehicle. They kept me informed during the entire process and even completed the work earlier than promised.

  Antoine Garrett
3 months ago
Excellent workmanship, questionable customer service perspective. Just got my car fixed, they took my stuff out of trunk, and didn't them back. The customer service component has me wondering if everything will continue to be alright. Some of the staff are top notch, but a few bad apples.... this wasn't the right Caliber Collision. They have next door to each other. Haven't gone hear, but I stand by the company's work!

  cayce c
4 weeks ago
They did great work repairing our Audi . Everyone there was very helpful, pleasant and professional. I would recommend based on my experience

  Rachel R.
a month ago
Great communication from the staff throughout the whole process. They were easy to work with, knowledgeable and friendly as they helped me with my estimate.

  Edward Nagel
3 months ago
Sadly, this is the third time I've had to get my vehicle repaired in the last 3 years, but Caliber and Enterprise Rentals in Gainesville have always treated me well and repaired my vehicles better than expected.

  Amy Dorn
11 months ago
Had to take my car here after I was backed into by another driver. The process was seamless, customer service was great. They handled everything with the other drivers insurance and payments and kept me in the loop the entire process. Repair work done to car was great. Would highly recommend.Service: Body & TrimService: Body & Trim

  Rachel Reed
3 months ago
Modern shop, great work, friendly mechanics, and great communication. Can't praise them enough and I've already recommended Caliber to my family

  Rob Millie
a month ago
Communication was excellent, car was ready two days early, and customer service was outstanding!

  Fiesta Vault
a year ago
I recently had the pleasure of taking my car to Caliber Collision in Gainesville, VA and I must say I am thoroughly impressed with their level of service. From start to finish, they communicated well and were very transparent throughout the entire process. The quality of the repair and servicing of my vehicle was exceptional, and I can tell they take pride in their work. If you're looking for a trustworthy and reliable auto repair shop, I highly recommend Caliber Collision. Thank you for taking such good care of my car!Service: Body & Trim

  Frederick Gresham
7 months ago
Travis Beacom provided exceptional customer service as my service advisor! I was truly impressed by his professionalism and appreciated him keeping me informed throughout the process!!! Five Star Service

  Michael Barnes
8 months ago
A USAA insured vehicle did some minor damage to my vehicle. USAA suggested a few companies including Caliber. Caliber noted approx 2 weeks for repairs, and was done ahead of schedule. I really appreciated the regular email updates stating a short summary of where my car was in the process. The work was done well, all damage was cleaned up and I can't see where the original problem was.My only negative was the inside of the vehicle in the damaged area was very dusty from the work being done. A simple cleanup of the area and I would have been thrilled with the work .. but that is very minor.

  Kathleen Hewitt
11 months ago
The manager, Ryan, was professional, and an excellent communicator. He made the process of repairing my car seamless and not stressful. I wouldn t hesitate using the shop if you find yourself in need of Collision Work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kamran Tayyab
a year ago
Not any more great place to fix the car after accident.I fixed my car month ago, they didn t fixed well.My Mercedes Benz passenger side door still make noice although I spent $900 out of my pocket the pocket.When I called and stopped the just said oh is not his problems.Although everything is in warranty .I really disappointed about the behavior and customer experience with them.

  Heather Potter
a year ago
They completed the repairs on my car after someone hit the back resulting in damages to the trunk and bumper of the car. My car was ready two days prior to the due date and you would never know it was ever hit. They did an excellent job. In addition, the woman working at the front desk is very kind, knowledgeable, and professional. I had a great experience here.Services: Painting, Body & Trim

  Addison Cassee
10 months ago
Great service throughout. The girl at the front desk seems to deal with a lot of things all at once but manages the front desk like a pro. My Service Advisor texted me throughout the repairs with updates on the progress & my car was cleaner when I got it back than it was when I dropped it off. I hope I never need to use them again but I would if I have to.Services: Painting, Body & Trim

  George Hull
a year ago
I had my collision repair done at Caliber Collision. Excellent service and excellent work. They kept me informed all along the way. They met their estimates and actually finished a couple of days earlier than scheduled. They preordered parts so that supply chain issues were not a cause for the delay once the work began. I did have to wait five weeks to get scheduled for repair, but the car was drivable, so that was not a significant issue. Overall, completely satisfied and I would use them again if the occasion arises.Services: Painting, Body & Trim

  Chris Jenkins
6 months ago
Caliber did a great job of keeping me informed during the repair process and even finished earlier than the estimated completion date!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Roger Lol
11 months ago
This place really did good job on my 2017 X5. Mr Brian is a great man. He explained everything detail to me and take care of my car. He even gave me a ride to back home. Nice place and Nice people there! Highly recommended

  Susan Munoz
a year ago
I have used them twice already and they are great!! Ryan is amazing, friendly and very honest. He did an amazing job on my truck and fixed my son s mirror. Would def recommend and use again!! Thank you Ryan Gulick for being so great and helpful!!

  Daniel Fernandez
a year ago
Deer accident repairs to front end were 100% repaired with Caliber. They went above and beyond with my car as I am very detailed. Would recommend them to friends and family and I will be a returning customer based on the service received. Keep up the good workServices: Painting, Electrical, Body & Trim, WeldingServices: Painting, Electrical, Body & Trim, Welding

  Benjamin Fish
6 months ago
Great work. Communicated expected delivery times and when it had to be extended, they communicated clearly. Very happy

  M McBride
2 years ago
Kelvin and team were awesome, and made what was a very stressful situation stress free. Excellent customer service!This was my second time bringing my car here for repairs. I would highly recommend this location. The team kept me informed by text daily and I received my vehicle back sooner than expected.Service: Body & Trim

  Dara Duncan
a year ago
Great communication! I was kept up to date throughout the entire princess which was easy from the beginning to end. They are serious about providing excellent customer service and repair work. Much appreciated!Service: Body & TrimService: Body & Trim

  NRJ inVA
6 months ago
I was kept informed throughout the process. The workmanship of the repairs is flawless. I am a satisfied customer.Services: Painting, Body & TrimServices: Painting, Body & Trim