Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Walter Teal
a month ago
These guys are great and very helpful, with the exception of one big grievance that I have. I just left there after arriving 7 minutes prior to closing and the door was locked. I would not write this review unless having been frustrated with this two times now in the past month and a half. I even tried calling on the way there to be sure that they would be open because this happened to me before, and after several rings the phone picked up and hung up. If you're open till 9:00, you should be open until 9:00 and not 8:50, or whatever time they locked the door.

  Tyrone Paige
2 months ago
Needed some wiper blades and an engine filter. Pro tip- always order online and get the 15-20% coupon and pick it up in store in about 20 minutes. My last visit was special because even though it said in stock online when I got there they didn t have one of the wiper blades needed nor the correct filter I had ordered and paid for. They upgraded me to the next set of blades (I like the RainX ones) and upgrade my filter as well. At no additional charge. Saved me some extra cash. Good stuff!

  Kristiina Watts
3 months ago
Today we had car battery related issues and Michelle was there. She provided us with fast, friendly and very efficient costumer service to help solve the problem! Thank you for helping us today Michelle!:)

  Andrea Brown Riley
6 months ago
Went in to purchase new wipers for my car because mine became shredded while driving in the rain. The guy was so incredibly nice and helpful, he even installed them for me, while it was pouring down rain. Definitely a great experience!

  Anaiz Q
5 years ago
I had a typical experience here for a woman not gussied up. Wearing sweats and non descrept clothing, I was largely ignored by two Male employees who passed right by me without even acknowledging me. So typical. Anyhow, stock shelves are full, they haff most of the items needed and the young cashier was nice enough to me. Clean store, stocked well, I'll come back, only because I dislike them less than walmart, and their selections are better than the box store.

  Dave Schneider
5 months ago
Advance usually has good service and I experienced phenomenal service here thanks to JF. I had a CV Axel go bad and they did and exchange. The axel went bad and they initially said they couldn't replace it again under warranty. JF gave me the corporate service number and was professional. A few minutes after ending the call, JF called me back to let me know he talked to the manager and they'd exchange the part, no problem under the lifetime warranty. This small gesture of calling me back isn't something I'd expect from a parts store...but he went above and beyond to win a lifetime customer. Great job!

  Rodney Lawson
a year ago
Very clean well maintanied, the staf was very friendly and several of then spent time looking for an item I was looking for.I highly recommend them.

  Ian Henrickson
a month ago
Did indeed have autoparts, just not the part i needed for this hyundai piece of junk

  James Harmon (Slow_Vdub)
4 years ago
I want to say that the staff at this store was great. My friend had a spark plug come out of his motorcycle on the highway and managed to limp it to the store on one cylinder. We were able to borrow a spark plug socket and ratchet for an employee's personal set and got the bike back on the road in a matter of a few minutes.

  Laura Marr
4 months ago
Just went in with a battery that had died. Joel was incredibly helpful and replaced it for me even in the rain. It was a life saver!

  David Rendall
a year ago
Edit: A day after I posted this review, the owner called and let me know that I could swap the battery for a new one. But I had already bought a new one from the dealer. So he offered to a full refund! Way to go!Bought a battery for my Odyssey here less than 4 months ago. But the new one has been discharging really fast. So I took the car to the dealer who tested it and said it had a bad cell and it needs to be replaced. Came back here, but they wouldn't replace it. No questions. They did an in vehicle test after I've driven it for an hour to charge it after it discharged again, so it showed good health. But they wouldn't replace it.In fact, he even hesitated to come out to the car to look at it. He just said I have to bring it into the store to do a test. So I asked for some tools and he said he couldn't loan it out. But then he, annoyed, came out with his machine.I will never come back to Advance Auto Parts.

  Rachel Carpino
a year ago
A young man named Ethan helped me and my mom today. He was kind, helpful and had a great upbeat attitude. He took time to explain and show me things too. Great place and great employee.

  Braden Hyatt
10 months ago
Harry and Ethan were very personable and helpful. They gave excellent customer service and preformed their duties to the fullest. Very satisfied customer.

  Tony Mendez
a year ago
They say every once in a while you come across people that blow your mind with kindness. That was exactly the case here. Was having a huge issue and the team here led by Alex really went above and beyond in helping and guiding me to the right solution to fit my budget. Truly a class act team here. Joel, and Charles both fantastic and super helpful. But Alex this shot out goes to you my man. Thank you all for your help. Highly recommend this spot

  Jenna Carraway
2 years ago
The red-headed guy at the counter was super helpful! He was polite, spoke in a British accent upon request, and walked me around the store to explain which products went with every vehicle each of my family members own. 10/10 would recommend.

  Emily Robinson
2 years ago
I was very stressed trying to find floor mats that fit my car model and I told the red haired guy that I was in a hurry because I had to repaint my home's exterior before the rain. He found me the right mats but also came to my house and painted the entire thing, even though he had to stay up all night doing it. Excellent service!

  G Davis
2 years ago
I am not a car wizard nor do I pretend to be but the other day I found myself in need of help. I am so thankful that I stumbled in to this store. Lately when I need assistance in any store, the workers will try everything to avoid helping me. But when I walked in that red headed guy did not try to run away or even look at me like I was a two headed monster. He was very polite and went above and beyond to help me find what I needed. Someone did a great job raising this young man to be polite, helpful, and a hard worker. I will definitely come back and encourage all my friends and family to. And to make sure they ask for the red headed guy- he really knows his stuff.

  Peter Mitchell
a year ago
Great customer service! Jason is extremely knowledgeable on all matter of automobiles and went the extra mile to accommodate my inquiries! "Jason" is a "rock star" of Advance Auto! Give him a raise NOW!

  miguel montgomery
3 months ago
Quick in and out for battery replacement. Very convenient.

  M Wenzke
a year ago
Great place. They are very helpful and knowledgable. They always seem to have every part I need. I went up there today for a complete brake job,rotors, calipers and pads. They had everything and it was maybe a total of 10 minutes and I was on my way. Only place I will go for parts. A little advice for those who don't know, bring your title, if you have the vin number it makes it so much easier for them to get the correct parts, which helps you. Keep up the good work and hopefully it will be a while, but I will be back for sure. 5 solid stars for sure.

  Miranda Portwine
2 years ago
I was in about a month ago and some customer was going off on the red headed guy behind the counter. Something about driving a whole 20 minutes to get there...didn't have what he needed? Anywho, the customer started crying and I tell you what--that red headed guy kept his composure! He was so professional and took the berating with such grace. After that customer left, I was greeted with a smile and had all of my questions answered. I'll definitely be back. Thanks red headed guy. Thanks for being you!

  Scott Brinks
10 months ago
Went in to buy wheel bearings. The clerk kept ringing up the wrong price. When I brought it to her attention she became cocky and nasty.. off to Napa

  Msj65 Sharp, .
a year ago
Michelle was thoroughly professional and extremely helpful on the phone and in person.The entire staff in person Saturday greeted me and was able to direct me to Michelle and she promptly took care of business.Way to go to Advance Auto!

  Jennifer Edge
2 years ago
Drove 20 min to find windshield wipers for my car. Walked in to find a Darren complaining and going on-and-on to the sweet red-haired guy working behind the counter. All the while, the red-haired guy kept his composure. I couldn t believe it! He was so sweet and this Darren was so mean and out of line. I d drive 20 min again to this store just to watch how cool and calm the red-haired guy was with this customer. He handled it like a pro. You hired a good one Advanced Auto Parts!

  Julie Sylvester
2 years ago
That red head guy at the counter really made me feel right at home, since I am a red-headed step child myself.. And 2/3 of my kids are also gingers! (Joining the ranks of such celebrities as Ron Howard, Lucille Ball, Ed Sheeran, Amy Adams, Molly Ringwald, and Prince Harry!) Great customer service! Thanks

  cindy porras
2 years ago
If there s ever any question you may have about your car, go speak to the red head employee. He was very knowledgeable and patient with me. He gave me different options and explained each to me. He took his time to REALLY dumb things out for me (yes- I m pretty ignorant when it comes to cars).Overall, great service, great place, but most importantly great hair #redhair #teamred #redforthewin #red

  Sarah Given
2 years ago
We get all of our auto parts at Advance in Gainesville. The red haired guy is super nice, always helpful and honest, and gives the best customer service. Thanks for going above and beyond each time red haired guy.

  Atiana Diaz
8 months ago
Alex and Cheyenne were super helpful! Everyone is friendly and are willing to help the best way they can!

  Dennis Lopez
2 years ago
Terrible customer service. No help at all. I ve gone in there a twice and the service gets worse and worse. It s almost like that don t want to help you find the part you need. I don t know why I even attempted to ask for their assistance.Update: I ve gone in this store severalTimes since and have received good customer service. When I wrote the originalReview it was due to interactions between me and an elderly lady that worked there. The last few times I ve been the employees were excellent.

  Marcus Dandrea
a year ago
Highly recommended for any auto parts or service issues. The specialists here are always very kind and helpful, and Harry gave exceptional service today. Thank you!