Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark LaManna
3 months ago
It's like having my own pit crew every few months. The team members communicate effectively on the floor, have the latest in technology. Today for the first time I saw the oil sucked out rather than drained. Super awesome! Faster and more efficient. I've been to local mechanics in town and this for the basic service items like oil and tire rotation is so much better. Also veteran discount, thank you!

  Sheryl Jordan
4 months ago
As an individual that has worked in the high-level customer service industry for over 3 decades, I was blown away by the exceptional service and friendliness of the Valvoline Team! Wow! Clayton and Chaz were especially wonderful! The entire team was friendly, genuine smiles, efficient, professional, helpful, knowledgeable, and over-all 100% perfect on all levels. I went in for a new battery and oil change, and was very pleased with the service and extras (such as replacing the air filter and removing a very large mouse nest.) This team is a bright light and made my day! :) I will be back and have already started recommending them to others. Thank you for hiring such great people and training them so well. The world needs more customer service at this level everywhere! :) :) :)

  Jason
5 days ago
Lowest prices around, extremely helpful and knowledgeable staff! No sales pitches just straight forward honesty! The environment is positive and friendly and you can tell they are a team, highly recommend for fast low cost friendly and trustworthy service!

  Ace Mobbing
2 months ago
Came in For a oil change today and a tire rotation and they did great! The guy at the computer marco was very nice and went over everything that was due for my vehicle without being pushy. Anthony the tech doing the actual oil change was great as well. Ian the tech under the car came up and was very nice as well overall great experience and they work great together as a team! Great customer service everytime I come to this location!

  Dustin Duffy
2 weeks ago
Showed irritation at multiple of our fleet rigs arriving. Spilled oil in engine compartment. cCouldn't do transmission fluid in a stock 2022 f250 do to inexperience. Timely though.

  Kendra Lee
4 months ago
Avoid!!! They don't take responsibility for damage they're liable for!Their employee guided me out of the bay and told me I was all clear but I wasn't. $3000 in damage later...They denied my claim (cs 0723838) but in Virginia, the law regarding liability for someone directing a vehicle generally falls under the concept of negligence. If a person directing a vehicle acts negligently, causing damage, injury, or harm to someone else, they may be held liable for their actions.

  James Barnes
7 months ago
Incredible experience from the 3 workers there. Made my drive a lot smoother to get back in time for start of football season a few weeks ago. They were friendly and excellent customer service. Would recommend again if on a multi hour drive and need a quick stop to get something fixed.

  c k
6 months ago
The front royal location is the best! The team is very professional and works well together to make sure I had the best service possible while I was there! Will definitely be recommending to all my family and friends. This is my favorite place to have my car serviced!Services: Air & cabin filter replacement, Battery, Oil changeServices: Air & cabin filter replacement, Battery, Oil change

  Chris P
6 months ago
Excellent service and friendly people. They even replaced a stripped oil plug for free. NTB in West Springfield stripped it and wanted to charge me $75 to replace it. A definite go to for next time.

  Anastasia Grace
9 months ago
Incredible!!!! I never, ever leave reviews, but I had to this time. Through years of taking my car through the usual oil changes, mechanics, etc. (as you do), never in my life have I encountered such amazing car service as at this Valvoline. On a road trip 9 hours from home my car started acting up, so I pulled into the Valvoline parking lot to try and figure out what was going on. One of the employees saw me with the hood up and came out to see if he could help, without trying to make me buy anything or get me to come through the Valvoline. I ended up deciding to take it through to get the car s oil changed because I had another 600 miles ahead of me and was long overdue for a change (I procrastinate these things) and I met with more amazing car technicians in the drive-through. Special props to Clayton and to Anthony, who both gave good advice, went out of their way to help get the car running better, and took care of things efficiently while also being incredibly kind. Everyone I dealt with was wonderful and helpful and positive and I left thinking, I never write reviews, but these folks deserve one! so here it is. 10/10 service. Thank you all!

  Kim Jones
7 months ago
Great customer service every time I go to get my oil changed. Excellent job working as a team to get everyone in and out. Even though it was a line they communicated with all of us in line yesterday.

  WiseBooks Tax & Bookkeeping Services
3 months ago
Great friendly crew, professional, reasonable rates, great location. I was in & out in no time. I will be returning.

  Jessica Anderson
11 months ago
Very kind and attentive to all customers! I usually dread seeing any auto techs or mechanics, especially since moving out here. But the guys were all kind and walked me through everything that should be replaced or taken care of.I went in, expecting only an oil change and even with them closing at 7pm - they STILL suggested I take care of my transmission, oil and other problems. Instead of going home and rescheduling me for another day, they did everything properly and without making me feel bad for coming in at 6:25pm. They were finished at 7:25pm.I'll most definitely pick them over Jiffy Lube any day of the week! You guys made my life ten times easier. $328 for full service oil change (were out of stock in my oil filter), transmission flush/added fluid, radiator/alternator taken care of. Everywhere else would've easily charged me $500-$600.Services: Transmission, Oil change

  Joshua Mullins
a year ago
These people are top notch thumbs I changed the oil between changes and tightened the filter cap on way too tight. They worked methodically worked together, without complaint to get the job done.I'll recommend this shop to anyone and everyone wanting their car serviced. Fantastic job to all involved. Thank you!

  JAG 2018
4 months ago
Very please with the informative gentleman named Clayton that helped us with a quote. Great customer service

  Patrick L
9 months ago
Always very helpful and friendly. I enjoy going to Valvoline in Front Royal versus other places. Even if it costs more, the service and quality of it are worth the extra cost. The coupons that Valvoline sends also are a benefit.Services: Transmission, Air & cabin filter replacement, Oil changeServices: Transmission, Air & cabin filter replacement, Oil change

  Arsalan Khan
a year ago
Awesome service today! Spoke to Clayton who was super helpful and ready to offer help to fix an issue caused by a different location. Although it wasn t their fault they were so understanding and showed great professionalism. Brittany fixed the issue and was also very professional, quick, and courteous. Would highly recommend this location for awesome customer service!

  Ellen Buerdsell
2 years ago
Very courteous staff!! As much as I hate paying $50 for an oil change, it's worth it for the fast, friendly service. Everyone I spoke to was pleasant and courteous. They even had a coupon I could use to save $20 because it was my first time there, which paid for a new air filter. It took about 20 minutes which is great for people on a schedule. I will absolutely be back.Services: Air & cabin filter replacement, Oil change

  Nita Clewis
3 years ago
Friendly Staff - WATCH what's done! Not everything they charge you for actually happens. Don't talk on the phone or scroll it. WATCH what they're actually doing. Quick in and out. Of course even with a $15 new customer coupon bundle of $10 and $5 from ValPak = OUCH... ACTUALLY they didn't take the new customer $5 off either. Grrrr. Nope, didn't walk back in there in the rain or get back in line. They did offer to replace the windshield wipers for free I had in my front seat, but never took them to put them on either. So, to recap. Great staff. Friendly. WATCH what they do. Get all of your discounts posted to your receipt and check the tire pressure before you fill out. I'll be checking fluids this morning now that we have a break in the rain. If not topped off as stated, I'll post another review or edit this one.

  S
a year ago
Quick and thorough. The team did a great job at communicating with me as well as each other. Dealership level service. I did notice drops of oil in my driveway after my service, not a huge deal but details matter. Overall, still a good experience.

  Mike Frazier
2 months ago
Excellent service & very friendly staff. Thank you!

  Amanda Mansfield
2 years ago
Definitely impressed with this place. I remember awhile back taking my company truck to this place to get an oil change and liked the service then. Really needed to get my personal car done. Swung by. Had an opening, in and out. Efficient and told me everything I needed to know that was wrong and answered every question I had. Both Steven and I believe his name was Khalil were professional and performed their job with great quality and great customer service. They showed they enjoy their job and my car already runs better because of it. Even decent prices. Will be using in near future. Thank you.Services: Air & cabin filter replacement, Tires, Battery, Oil change

  B Smith
3 weeks ago
They damage cars for a living! Never go here!

  Tom Galloway
a year ago
I had a slight issue that was handle by this locations manager, Brittany. She was more than helpful and resolved my issue in a very timely manner. I recommend this location for getting your auto jobs done right.Service: Oil changeService: Oil change

  Ashleigh Joseph
7 months ago
Love coming here, the staff is friendly, knowledgeable, and always has the best customer service on top of being quick and efficient in their work.

  Alf Fltcher
2 years ago
This place is awesome! The people working there are quick, friendly, and efficient. During my last visit Clayton (service tech/mechanic) took the time to change the transmission fluid on my GTI, which in return saved me hundreds of dollars. I'd definitely recommend this place to anyone!Service: TransmissionService: Transmission

  Frank Jackson
2 years ago
I hate to leave a negative review because everyone at this place was very nice. After having my car serviced here I discovered that they left two of my valve stem caps off of my tires. Not a huge deal but it does not speak well for the quality control. If they can't get something as simple as valve stem caps right it makes one wonder what other things might be getting overlooked. I don't think I would be comfortable using their services again.Service: Oil change

  Lillian Shaver
4 years ago
I went today to get my oil changed. I wanted to try out a new place because where I was taking my car, they really ticked me off. I drove up to the doors and was driving in. I felt very comfortable from the start. My technician was Zach. He explained everything to me. He even showed me my air filter. No one had ever done that before. He explained the services you all offer also. I will be taking my car there from now on for everything that you offer. It took about 20 min. to do because I had a few questions. Very profession and friendly service. Thank you for coming to Front Royal.

  Joshua Jenkins
6 months ago
Great group of guys and gals. Very helpful, friendly, and quick on the services.

  K H
2 years ago
On Monday I came in for an oil change, unfortunately the computer systems were down due to a storm and the technicians weren t sure when it was going to come back up. One of the staff members, Conner, after mintroducing himself, apologized and assured me that he would be here all day the following day if I could return and offered a discount as an incentive. As soon a second I returned the next day, Conner came right out as soon as I pulled in and not only remembered my name but made sure to get my vehicle right in and out in a timely manner! Definitely will return for the friendly customer service provided by Connor and will recommend to my friends!!Service: Oil change