Rick's Auto Care & Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kenny
5 months ago
Find yourself a different spot to bring your car to.To their benefit, the person I worked with was kind and friendly, and they were expedient.The costs on parts however are typical of a garage who's looking to make a predatorial margin. One example, I was charged what it would cost me at the store to replace both wiper blades. Not only were these blades most likely bought at wholesale, the shop only replaced the one that was defective. After seeing how the owner treated another customer, I figured my time would best be served letting the public know, you will get got here.Business practices have changed, this is not a shop that i see surviving that change. If anyone knows a garage in the northern shenandaoh Valley who genuinely cares about the longevity of their relationship with their customers, please let me know.

  Nate Hansen
10 months ago
This place should not have a 4.4 star rating. This guys are kind and courteous and very quick. Came in for a mount and balance and was greeted before I even walked in. Then was immediately directed to the bay where they do the tires and was promptly assisted with my service issue. Was then walked over to the main office where I paid and by the time I went back to the bay they were finished. I ll 100% be coming back for all tire needs.

  Bill Tuthill
a year ago
On a recent family road trip from New Hampshire to Tennesse via the Shenandoah Skyline Drive, our car picked up a screw in the tire at the Antietam Battlefield. Given the amount of driving we were doing and the destinations were headed to, we needed to get this fixed quickly to keep our vacation on track. We tried several shops to get it fixed on the way, but Rick's Auto Care was the only shop that seemed to want to help me and my family out. We only needed a quick plug for the tire to fix the leak. They were able to get us in quickly and juggled a few things to take care of us and get us back on our way so we could get to our reservations. Most of the shops we stopped at would not be able to even look at the tire for 4+ hours or even until the next day.Jasper and the team there were great and really saved our vacation. When you are far away from home it is really nice to know that there are still people out there that care enough to want to help you and not just take advantage of you. I would definitely recommend checking these guys out if you need any service for your car.Service: Tires

  Skylar Page
a year ago
Rick s Auto always does a really great job in checking out my car when I take it in. I ve had a couple bad experiences with some places around town, but these guys are awesome! They never haggle me about a price (which is VERY reasonable considering inflation right now), and before they do anything to my car they call me first to tell me what should be done then ask what I want done. It s better than most car repair places where they don t tell you anything, do all the services they think needs done, then hand you the bill for an insane amount of money. These guys are really great and I don t take my car anywhere else!Services: Tires, General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  Alicia Lim
a year ago
Best experience I ve ever had with an auto care centre is with Rick and his team. Got a flat on the way to Shenandoah therefore stopped by Rick s place to have my rental car tire replaced. We had so many issues with the car at the time that we ended up having to leave the car there so that the rental company could tow the car and that we could continue our journey. Rick and his team were all so helpful and down to earth and offered to sort it out for us. If you re looking for someone for your auto care needs look no further! You ll be in great hands!! It s comforting to know that there s still someone out there who s willing to help when you need it without taking advantage of you. My family and I thank you Rick and Jasper and we re very grateful for the help! Needless to say meeting you guys was the highlight of our Shenandoah trip! ;)

  A. J
2 years ago
I took my vehicle to Ricks to get an inspection and when I pulled in line I was leaking antifreeze. I was thinking uh oh. Fortunately, I was at the right place. They diagnosed it and replaced the water pump. The service was great and Ricks did not try and sell me anything I did not need. They are very honest and their prices are very fair. Thanks for fixing my Jeep.Services: General repairs & maintenance, Engine repair

  Doug VanDyke
2 years ago
Rick and team are total professionals. The brakes on my car had been squeaking for months. I took the car into the dealership where I bought it and had them replaced. Still squeaky. Took it into Ricks, he had it quiet as a mouse and back in day. They are the best. I ve been going there faithfully ever since (4 years).Services: Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Battery, Oil changeServices: Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Battery, Oil change

  Alexandra Helwig
a year ago
Got both of my vehicles inspected, and they were so kind, fast, and communicative. They also have a comfy waiting room with wifi. Highly recommend!

  Daniel Alexander
4 years ago
I recently took my car to Ricks for an alignment and had nothing but a great experience from start to finish. They were up front with how long it would take, how much it would cost, and any potential problems that might arise.Overall, a great outfit with good people working there. I highly recommend.

  Jennifer Ganley
a year ago
Really appreciate their car drop off service after hours. They were quick and really seemed to go over everything. Great service. Will use them for all our automotive needs.

  Andrew
4 years ago
I'd just like to reiterate the positive experiences others have had here. I've been taking my cars to Rick's for years; in fact they've kept my junky old 1999 Toyota Camry humming for well over a decade now (bought in 2008). Every single person in the front office is knowledgeable and friendly, and most are the actual mechanics who will work on your vehicle. They'll work with your needs and charge a fair rate -- you will definitely NOT be gouged here.They're patient with you if you don't know what you're talking about, and while they don't install aftermarket parts, they're fine helping you save money by making your car functional rather than pretty, if that's what you want.If your car breaks down in the Front Royal area, I can't recommend Rick's highly enough!

  Elliott Connor
3 years ago
These guys are truly amazing. They incorporated my towing with my repairs. They were open and honest about timelines and pricing. Unlike most places today there were no additional charges on an already large bill. I had a problem (unrelated) a couple weeks later and took it to them and they took the time to talk to me and get me going. These guys will get my business from now on. Thank you!

  Mitzi Belasco
2 years ago
I love love love these guys. They don't screw around, don't hit you with BS charges, they're just fantastic, honest, down to earth people.The first time I came, I didn't know they didn't take AmEx, and didn't have cash. They said just come back tomorrow and pay. Who still does that?! I will never go anywhere but Ricks.

  Jon Mauk
2 years ago
Total rip-off artists! Went in for an inspection, they give me a rejection sticker and tell me my power steering pump is leaking and needs to be replaced.They give me an estimate for almost $700 to get it done!! I knew something was fishy because the power steering fluid wasn't even low at all, plus my car wasn't hard to steer or making any noises whatsoever.Sure enough, I take it to another mechanic (one I knew and had been to before) and just like I suspected absolutely nothing was wrong with the power steering. No leak, nothing. He gets me a clean inspection sticker right quick like I should've been given by these frauds but I guess they wanted to see if they could pull one over on me. Too bad for them I knew better. Stay away from these chop-shop scam artist crooks!!

  Julianna Jenkins
a year ago
I took my car here last year 2021 in February to be looked at for a coolant leak, they said It was the water pump and then said I needed to have that repaired and said that I should go ahead and do the maintenance on what s listed, water pump, tensioner, serpentine belt, pulleys and timing chain, I didn t mind paying for those services until my findings last night. First complaint. They JACKED MY CAR UP BY MY SIDESKIRTS and now there are two dents on the underneath of my sideskirts that you can see that ballooned out. Second, I picked my car up and about a 1-2 months after I picked my car up the coolant leak issue came back and while it was up on the stand, I realized my 1-2 month old serpentine belt had a split right down the middle on half of it so I pointed it out and they replaced it with no charge and then told me my oil cooler was leaking and that that needed to be replaced. Fast forward to now, my serpentine belt started to get eaten up and I couldn t understand why because everything was supposedly replaced in February 2021 right? Not the case. My tensioner went out and my boyfriend inspected it and everything else Ricks had supposedly replaced and I truly do not believe they replaced my pulleys, tensioner or my timing chain which is really concerning because that s MY vehicles life line and y all are just scamming people and charging them for services and parts your not replacing. -10 out of 10, don t go here unless it has something to do with your tires because motor wise I would not trust them.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Auto maintenance

  Tammie Mirkay
9 months ago
They were super busy, so dropped off car for inspection (had an appt). We were not expecting a call until 12:45, but they finished up and we were back on the road at 11:40

  Cheryl Kennedy
8 years ago
Been going to Rick's Auto Care for years & love the service. The atmosphere is relaxed & friendly, but work is totally professional. I spent many years of my career in the car business so I really appreciate the honesty & integrity of this group. They have been great over the years, always giving good advice & never trying to sell unnecessary items. This is the only place my vehicles will go for service!

  Vernon Kirby
8 years ago
My wife and I have for many years relied on Rick's to maintain our vehicles. The service at Rick's is top-notch and professional, but the atmosphere is down-home and friendly. I always feel --- and am treated--- like family there. And it's very comforting to know these are folks you can trust to do a great job, to NOT do unnecessary work on your vehicles, and to literally go the extra mile - as in drive you home and pick you up when the work is going to take several hours. I'm grateful to have a place like Rick's Auto Care to take care of our vehicle maintenance needs.

  Jacob Clark
9 months ago
Guy in the office finds every excuse to not work on your car. Pretty disappointed with this place never been told so many excuses before to not install a sway bar link! What a shame

  OBGYN DRS Healthcare Management Solutions
a year ago
Professional auto care, great service and excellent customer service. They were able to fit me in and take care of all my needs quickly. Great business!

  Neil Wood
10 years ago
Went to Rick's for minor car exhaust work and my yearly inspection, which turned up an issue with the brake lights. They were able to get me back on the road quickly and at a fair price. When an issue came up with one of the parts used, the whole staff was very professional about the situation and were willing to do everything they could to help resolve the issue.I would highly recommend Rick's for anyone looking for auto service in Front Royal.

  RonDonThePeoplesChamp
6 years ago
I came in here to get an inspection done. It did not take long to complete, I waited in a nice leather couch waiting area with a TV. Came to find out I needed some work done but they couldn't do it right then so we scheduled it for the next morning. They had it done and back to me in just a couple hours. Was very satisfied with the prices and the experience/workmanship.

  Don Hiles
3 years ago
5 Stars. I think one of the best ways to judge a service professional is how they handle a situation where something went wrong. Rick made me feel I was respected and took responsibility for the error and put in the work to remedy the error at no cost to me, as well as giving assistance on tangential 3rd party charges. His professionalism and focus on customer satisfaction and earning consumer trust has help ensure a long standing customer. Thank you for being a shop I can trust.

  Nicholas Child
a year ago
Rick s is my go-to guys for all my family car needs. The do the service / repair right the first time, quickly, and at very reasonable cost. Best repair shop I have ever used.Services: Electrical repair, Exhaust, Tires, Auto battery replacement, Auto exhaust system repair, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Auto exhaust system replacement, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil changeServices: Electrical repair, Exhaust, Tires, Auto battery replacement, Auto exhaust system repair, General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Auto exhaust system replacement, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change

  Larry G
8 years ago
I have used Rick's several times for multiple vehicles. Trustworthy mechanics that do quality work. I usually do my own repairs, used to be a Machinist, so I know a bad garage when I experience it. Rick's Auto has never disappointed me and his prices are reasonable.

  Katie Foley
6 years ago
Brought a new exhaust system to be installed in my '96 Toyota Tercel and the service was exceptional. Very friendly staff and loved their office dog Lucy. :) Would definitely recommend to anyone and will plan to use them again in the future.

  Katie Retson
3 years ago
This place is great, I got a flat tire and stopped by to see if they could help . They looked at it right away and patched it up and put it back on for me within 15 minutes. That was the fastest service I ve ever received. Helpful and affordable!Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  kelly frazier
3 years ago
I live out of town and work in the area during the week. I recently had a flat and needed a new tire. They went out of their way to accommodate me and got me back on the road. I found the whole staff to extremely professional and courteous. If I m in need of any work on my vehicle they will definitely have any of my business.

  Tammy Ralls
6 years ago
Rick's Auto Care in Front Royal, Virginia is the best in town. They are friendly, efficient, and always treat each customer like they are the only customer. They go above and beyond to ensure they understand what the customers needs are, to ensure the job is done to satisfaction. Staff is attentive, extremely nice, and treat everyone like family.

  Rick Morgan
9 years ago
Trust is something that is earned. Rick and his crew have gained my trust by treating me fairly over the years. I will continue to bring my vehicles to Rick's and to recommend your business to everyone I know. Thank you and God Bless you for your honesty and integrity!