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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KrissaG
4 months ago
Pathetic drivers that endanger community members. Not only did the driver pull out in front of our vehicle, he then proceeded to swerve into the left side of the beginning of the lane split. He received some choice words as there was a 2 year old in the car he attempted to hit and spouted some garble that showed how deep his lack of education goes. Ashame stupid people have such egos. Because unfettered, unprovoked road rage during the holidays against a mother and toddler is what he needed to feel big about himself.

  Haley Bragg
3 weeks ago
so far the car we got is running good other than it hasn t be serviced in a year which is a little concerning knowing the guy told us he just took it to the shop and nothing was wrong with it and another thing I didn t like is how they all try to rush out the door during closing time and when we were on the phone with the insurance company trying to get insurance and being transferred over and over and they try to rush you, they aren t very professional at all and the lady at front desk seems to have an attitude problem. I will definitely be really upset if this car doesn t last very long !

  Khaniya Newman
a week ago
Now I have gotten 2 cars from Smoots but this last experience was a nightmare. I bought a 2012 GMC from them with a messed up transmission. They should have never sold me that truck and was so rude that I was upset about wasting 1,500 for the down payment as if money grows on trees. I m definitely disappointed I have had nothing but a good experience each time I went and always recommended them to people. WATCH OUT FOR THEM.

  John Myers
2 months ago
Very nice people 2nd car I got from them very pleased keep up the good work

  Tonya Smith
4 months ago
this place is totally a rip off, the ppl in there are very prejudice, rude and unhelpful. My daughter got a car from them and has had problems with every sense. You can pay your car up to a 0 balance and they still be trying to get money from you. Hell you can go into there with no license and get a car, to be honest I feel they are scamming ppl out of their money. I would never get a car from this place, I get all my cars from Woodbridge Auction and never had a problem with any of them not one. Stop going there, they don't like ppl of color any ways, if I could do a minus 0 I would

  Melinda Wine
9 months ago
I got my 2013 durango from them and love it. They are easy to work with. Super nice people , very friendly. Would definitely buy another vehicle from them. I have recommended them to my family and friends. Thanks again guys

  Monique Wooden
7 months ago
If I could put zero STARZ I would. Incredibly rude. Had the car for 5months and I ve put in over 500$ into it. The people are insane. Cars look great on the outside. Completely broke down horrible on the inside. Car will not drive now. They were supposed to come and pick up this piece of junk Jeep up and tow it back to the lot a week ago. I called them just now to remind them about it. She said yea ok we know and hung up on me. I swear they are making the car sit at my home longer just for more payments. Not getting a dime out of me. TRASH!!!

  Jessica Anderson
10 months ago
I love this place! My Altima's engine blew and instead of them telling me to kick rocks, they helped me out the best they could!If you are going to be late on a car payment, you need to let them know and actually get a confirmation number. Things get busy there's a bunch of other people calling them. Crystal is the best and an absolute angel.Thank you so much for helping me through this stressful moment I had. I don't know what I'd do without this place.

  Shania Stottlemyer
a year ago
I never do this . But I wanted to warn everyone else before they bought a car from these people. Got my car in August and I ve had it worked on at least 6 times since I bought it. The second day I had it, it started shaking and smoking called the car lot sent me to their mechanic and they said it was a ac hose leak and apparently they fixed it. Well guess what when I picked it up it was still doing the same thing and they never serviced my vehicle again. Replaced all 4 spark plugs, replaced coil packs, replaced Oil valve. A few other things I can t remember off the top of my head. Now the engine needs to be completely replaced and the car mechanic I had said the reason everything else was breaking was due to the severe damage from the engine which looks like it had been in rough shape a very long time probably before I even bought it. Very upset about this situation and the car lot does nothing to help you out! Instead their mechanic says I need to pay $2600 up front to fix this.

  Honest Review
a year ago
Here is my honest review of this dealership.Unless you have an extra couple thousand dollars to put into repairs, I would not buy from here. I recommend going to a place where you can have a warranty, especially if you re buying your first car.I bought my car from here a couple of months ago, and since then I ve had to put over $3,000 dollars of work into it. They will send you to their mechanic, but their mechanic is not to be trusted, especially if you read the reviews.. they will either send you back with you car and have the same issues or your car will leave worse then it was.It s hit or miss with any used car dealership you go to but I seriously reccomended asking if you can get it thoroughly looked at before you go buying a car from here. The prices are fair, and it seems like you re getting an amazing deal but you have no idea the problems some of these cars actually have. If I were you, I would not buy from this dealership and go to a place where you can have a warranty if anything goes wrong.

  Danielle
a year ago
I just bought my first financed car from this dealership. The salesman was really nice and helpful. The car, truck and suv selection is good. I do have one warning for potential buyers. One of the female managers is VERY RUDE for no reason. My roommate was with me and wanted to buy a car also. This woman incorrectly ASSUMED that we are a couple so she told my roommate that since we were practically married they wouldn t sell my roommate a vehicle for ninety days. This is complete and utter BS. I wasn t using my roommate to co-sign the loan and my roommate had nothing to do with me purchasing a vehicle. I didn t have anything in my roommate s purchase either. I watched this same woman treat a Hispanic lady very rudely. My roommate is black. It makes me wonder if this lady is actually racist. If I had not already bought my car I would have walked out right then. So buyer beware and don t be shocked if the woman behind the counter is beyond rude. It makes me curious if the the owner condones her behavior. It is because of this woman that I m rating three stars. If it wasn t for her rude behavior I would rate them higher.

  Luis Carlos Solis Ramirez
10 months ago
I been there for years. And I'd recommend to talk with Mr billy. That sales men is the men. He can get you in a deal on blinked of an eye. Definitely I'm so happy with the service provided by the whole team there

  Corey Jackson
7 months ago
Welp look like I'm stuck with junk should have known anytime you test drive something and ran great soon I walk in owner say you Wana buy it I say I believe so owner say no warranty bc it a Chevy 2500 ok odd bet let's give it a shot online price 3000 down on get 3500 on window air this said 3000 online well must been a mistake wouldn't let me have it for 3000 ok whatever so give them 3500 to be broke down 6 day later call ask speak to manager lady awnser says take it to shop tow bill 225 ok get there get half way over mountain happens again call them to get a idea of wat I should do tow again 325 bc of were it was this time ok ita ready again drive it a week samething call n ask for the owner get him even though i was told he wasn't in told me it was sold as is not my problem take it to one of your local shops my guys wasn't even supposed to b working on it anyway it's ok tho,

  Eleana Estep
a year ago
I have never bought a vehicle from here, but apparently my neighbor did. Unfortunately she must have gotten behind on payments tbh I am not sure. However last night at 12:00AM she had 2 unprofessional looking guys in hoodies banging on her door. They were in an unmarked car, nothing that would indicate they were with a business.They were so loud and aggressive that they woke up my entire household 3 doors down and across the street. Being a single mom of a 5 month old she was afraid to open the door for them. They continued to bet on her door, circling her house, banging and looking in the windows. I understand they have a job to do as well, however they crossed a line. The police were called for disturbance, and harassment and I've contacted the car lot. The car lot saw nothing wrong with the way their repo team acted.I have worked in the car industry on multiple different levels from dealerships, buy here pay here lots, and repair facilities and have never experienced anything this disturbing. I would advise everyone to avoid this car lot.

  Rachel Wellborn
a year ago
I just paid off my first car with them, I have a second I'm making payments on & I will be going back to get a 3rd.Even though they repo'd my car once, lol, it was on me for not communicating with them regarding my late payments.Any time I've called to let them know I will be late, they're always understanding.People are getting mad that their cars are being repo'd, but that's literally their own fault for not paying. You can't expect to continually miss payments with no repercussion. With one of the cars, the check engine light came on 3 days after purchase. I called them and they repaired it. As far as everyone talking about them not helping them past closing... car things take time. It's not fair to expect them to stay past closing-- these people have families to go home to. Just be considerate and arrive with enough time to handle your business.

  Dabber G
6 months ago
If I could give zeroe stars I would completely Rude and unprofessional and the big fat guy didn t even want us to test drive anything I would stay far away from them.

  Chris Berry
a year ago
I have tried to purchase a vehicle here and called prior to getting a Uber from Manassas to front royal and told the guy I didn t have a license but had the down payment and proof of address he said come ! Once I arrived the finance lady in charge shot me down ! So better communication so it don t cost you bad reviews like this one is all!

  Bobby Jarrell
5 months ago
Someone I knew went there had $2500 Downon the Window then told her $5000 Down that not the way to do business

  Cindy Jackson
a year ago
Purchased a vehicle and the back open latch was broken noticed two days after I purchased. Called and they told me to call their mechanic to get it fixed. Had multiple things going on so called again 15 days after date of purchase and the girl told me I broke it that the car was detailed and they would have noticed it was broken she told me I broke it and now I want them to fix it. I am not shady and if I would have broke it I would have fixed and never called them. I was simply asking if they would pay for the part from the dealership and I would pay to have it installed instead of driving 70 miles for their mechanic to look at it and try to find a used one at the junk yard because like she said they don t buy new. She said absolutely not and if I wanted it fixed bring it up there since I broke it. Awful customer service, will never buy another car from there or recommend anyone.

  That Girl
a year ago
This place is pretty terrible. We showed up around 10 mins after 3 and test drove two vehicles and the second one broke down while test driving it. We waited for the gentleman to come get the vehicle and were still willing to purchase the first one we drove and let this gentleman know we wanted the first one we drove. Well my spouse left something in the vehicle that broke down and had to go back to get it. Upon arriving back at smoots auto center we were told we couldn't buy a vehicle that day due to the fact they were closing at 5 pm but they were willing to take 2,500 for a deposit to hold the vehicle until the next day. I bet they would've but they weren't getting it from us. In all honesty they couldn't give me a vehicle for free. I do NOT recommend this place. They were very unprofessional. It really is a shame they wouldn't take time to make a sale even though we were more than willing to still purchase a diffrent vehicle after the second one broke down during a test drive!! Tasteless and rude! Stay away from this place if possible. So glad we weren't able to purchase anything from them after this experience. Take it from me spend your money elsewhere and be appreciated and valued as a customer! Most of these reviews say it all!

  Dalton Stewart
2 years ago
My mother and I came looking for a specific vehicle. Keep in mind this place doesn't hold cars for folks, so the vehicle we wanted sold the day we went to buy. Since the one we wanted sold, Ray McCoy took several hours out of his day to show us several vehicles on his lot to ensure he could get us in the best vehicle possible with the smallest down-payment. If I could give Ray a personal rating I would give him 10+ stars. The entire staff is very friendly and very customer service oriented.

  Mary Barney
2 years ago
They re not even worth 1 star. Place is a complete joke. Should of listened to the reviews before coming here to purchase a vehicle. They tell you to communicate on any basis, and even if you do they comp everything and ignore your communications. You tell them that you ll be making a payment, and the day before you do they repo without any notice in the middle of the night. Thank you Auto Center, for being a non-understanding, money hungry business.

  Angie Carter
a year ago
I was in a bad situation and needed a vehicle fast! I got the cheapest thing on the Lot! 4 years ago. I just needed something anything to get back and forward to work.. i expected it to blow up after a few months NOPE it's still running strong.! I also purchased another vehicle them . . I have recommended several friends to The Auto Center.

  Charles Roberts
a month ago
Great place to get affordable cars

  Margaret Abrell
a year ago
Daughter got a car from them. 7 months later transmission blew as she was driving it on the side of the road. 6 months pregnant. Called and told them they could have it back. Was told it may not be until next week. I explained we moved the 31st. I was told ok. But it wouldn't be today. 30 minutes later TODAY a tow truck driver, wish I knew his name, called said he was at my house to get it. Ww were in the middle of moving not home. He was extremely rude. Will NOT be going back for junk or rude drivers when we were told not today. Walk far away or drive to another dealership!

  kayla jackson
2 years ago
Beware when you buy from them!!!!!!!!Place is good if you need a quick car but not for the long run. I ve gotten two vehicles from them and both within months both had terrible issues. They put the vehicle inspection sticker on there to say everything is good but it s not true. First vehicle I got was a 2005 Ford Focus and it slowly broke down and Couldn t pass inspection due to a very bad exhaust leak I figured because it was older that was expected to happen and That was a few years ago. Went back to buy The second vehicle because I desperately needed one and bought a 2014 Buick ran very good when I first got it but after having it for 3 months the radio first starting shutting off, then led to my steering wheel locking up every time I had made a turn or used my turn signals while driving which was extremely dangerous! Or any time I rolled down the window my radio would shut off and the steering wheel would lock up. Then all of the warning signs would randomly flash with the error message service stability trak I believe the car may have had some type or wire damage. They eventually repod the car because I missed a payment because I was trying to figure out if I should pay to get it fixed or see how they could help me fix the issue(which I don t think they would have because they say you buy the car as is) and to get it out was over $1000! So I just said keep the car and got a safer Vehicle from an actual dealership. Safe for me and my baby.

  DreamisVision
7 years ago
Lets be honest--you're here because you're short on options because of your credit history. I've found the cars to be quite fairly priced here, but where you'll feel it in your wallet is a relatively outrageous interest rate.Outside of that, I've gotten two cars from them. The first one I got rid of some 50k miles after I bought it, but that's because a broken belt destroyed the engine--could have been prevented had I been more diligent. The second car has been great.Is it possible to buy a lemon here? Yes, but only if you don't do your due diligence. Ask them if you can take it out for a quick inspection at a local shop. Come back with a list of problems and they are usually happy to fix these issues in order to secure a sale. Don't ever just buy a car outright--always get it inspected if its used.Overall--I'd suggest them for people in a tough financial spot. Just do your due diligence before you buy and make changes in your life to avoid high interest financing places like this. But for what its worth, I've been happy doing business with them. Honest review.

  Mandy Weaver
2 years ago
I recant my previous review of 5 stars. Sold me a lemon. Engine went out less than 6 months after purchase... told me they'd have their mechanic look at it and tack the bill onto my loan. Needless to say, I had them take it back. Thanks for the repossession on my credit, guys

  Amy Philyaw
a year ago
If you have credit issues then this would be a great option! Just be sure to pay your payment ON TIME, if not they WILL tow your car after missing 1 payment! Other then that I would recommend

  Maggie Starnes
2 years ago
Very rude people!! I had a car from them once almost 6 years ago but I was down on my luck then and was a single mom and it got repoed well I called them a week ago and spent 10 mins on the phone asking if I could come in and try and get another car they said yes all for me to go in today and as soon as I walked through the door told me NO they wouldn't sell me a car didn't even give me the time of day I called back to ask why and what had changed and they just left me on hold definitely a waste of time