Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeff Mullins
3 months ago
Nice enough people. Insisted that my alternator needed replacement. I explained why that didn't make sense and was told I was wrong by two different employees. I'm sure they did the best they could with the information they had, but there was no problem at all with the alternator. Frustrating experience. I understand they are not mechanics and are doing the best they can, but should maybe listen to the concerns of the customer a bit better instead of dismissing them outright.

  Melissa Kaila
5 months ago
I had an axillary battery replaced in my 2017 Jeep Grand Cherokee with the anticipation it would correct the three service lights appearing on my dash. I want to thank Michael C. as of now the lights are off. Keeping my fingers crossed this was the only issue. He was professional and courteous!

  John Kulick
3 months ago
Lady who claimed to be the manager was extremely confrontational and rude when I was just trying to exchange brake pads for a brake pad/rotor kit I was told about like 3 days ago. Hopefully I can return it at another location and just go to a different store. That was unnecessary.

  Patricia Plummer
2 months ago
I went there after plugs for my truck and the lady that help me were so kind and very helpful I have never had someone like that go beyond what I expected to help me..I forgot her name but an elderly white lady white hair I thank you...

  Bianca Gaston
6 months ago
When I say Ms. Bernie will get you right she will get you right!! I had an emergency battery issue and she was very knowledgeable at choosing the right battery. She did the testing and changed the battery in no time!! I Appreciate the fast service. Will come again!

  Laura Britton
2 months ago
Boomer is A-MA-ZING!! Friendly. Professional. Knowledgeable! Super quick and efficient! I will go back!!

  Rebecca Waller
4 months ago
Al and Erin were great to help me. They went above and beyond to make sure I was taken care of.

  spencer pratt
2 months ago
The return policy was difficult to manage but they were finally able to do it.

  Qadir Shakor
a month ago
Go see Lawrence if Yu got a old school see Lawrence

  carolyn matheney
a year ago
I had a battery that was dying. Mr. Gorham hooked up a machine to my car and found the problem right away! He answered all my questions about batteries that I had, picked out a battery suited to my satisfaction and installed a new one for me. My experience at Advance was perfect!

  Robert Hagan
2 years ago
Two very helpful people. Female went into store back and pulled requested wipers (not on display) and put them aside as we continued to shop. Male (Dylan, sp?) put them on FREE as advertised AND politely refused a tip (when did THAT ever happen to you?) Then he asked us to test it. The Rain-X mid-price wiper on driver's side skipped over the center of sprayed windshield washer fluid, so he replaced it with a new one. That wiper had the same problem. He returned the 3rd time with the most expensive version which worked well. There was no additional charge for the more expensive version or the repeated service. This is service beyond just a smile. They really are "Ready in Advance."

  Jon Blakemore
4 years ago
My vehicle broke down on RT 1 in front of the store. I came in to get a new battery as my alternator was not working and the new (charged) battery would allow me to get home. It took forever to check out due to the slow service of the people in front of me.When I checked out, I explained my situation and asked if they had an adjustable wrench I could borrow. The cashier said there's a box behind the battery jump cart that I could take what I need as long as I bring it back. Since there were only sockets, and I didn't know what size I needed (as it turns out I needed three different sizes) I just grabbed the ratchet and several likely sockets.The cashier then said I'm taking too much, she could let me take one ratchet and socket if I leave my drivers license. I was told that they offer a service to customers to replace their batteries and if I borrowed the tools they would not be able they would not have the tools to change a battery out. Mind you, I just purchased a $140 battery from them and I had an urgent need to change the battery (wife and 5 kids in the van on a 100 degree day is not a good combo). So I was not allowed to take a few tools to change my battery on the off chance that someone drove up and needed a few tools to change their battery. Needless to say I was frustrated and grabbed a $10 6" adjustable wrench (overpriced, but it's what they had) and changed the battery. I will actively endeavor to not use Advance Auto again, specifically this location.

  Eric Schmidt
6 years ago
One of the easiest auto parts experiences in the area, i somehow keep getting the same employee when i come, maybe its timing. Small store, so usually they dont have what i need on hand for my weird cars, though they can usually get it faster than anybody else. Jeremy(mentioned above) has been helpful, polite, fast, knowledgeable, and has never used the computer system as an excuse. Great job staffing this store!

  Humbled By3
7 years ago
I came in to buy air filters for my car. They only had expensive air filters in stock. Rob called to price match Auto Zones prices and sent me out the door with what I needed at the right price.I was stunned with the excellent customer service. I was also greeted twice on my way in the door. I will defiantly be doing my business at this location in the future!Thanks Rob!

  Bigbear
a year ago
Rented tensioner belt tool and bought alternator from a different location and got the job done and returned tool and old alternator for core charge same day no problem.

  Joyelle
3 years ago
I arrived at the location looking for a bulb for my car. Unfortunately the part was not in, but the gentleman looked up other locations nearby and let me know where I could purchase one. I really appreciate that, great customer service.

  Katie Haas
8 years ago
The employees at this store go above and beyond! I was at Sheetz and couldn't get my car to start; the battery was fine and I had just changed the oil. After some advice from passers-by, I walked over to Advance Auto Parts. I explained the problem to Dwayne, and he drove over to my car to look at it. He examined the car, figured out the problem, and offered to drive it back to the store and show me the right parts. Luckily, the problem righted itself just in time and I was able to drive home. Dwayne was extremely understanding and patient, I couldn't ask for better service.

  Charlie Barber
2 years ago
I called to find out is the part I was looking for was instock.I was told it was in stock ,of course the young lady on the phone was looking up the wrong part .In my opinion the young lady answering the phone had absolutely no knowledge of automobiles. It shows the companies poor management by having people represent them over the phone that know nothing about automobiles of the parts they require.

  DJ Garcia
7 years ago
Good news is they had what I needed, bad news was it took 20 minutes to checkout; one associate was on the phone and the other went in the back looking for a part. If it wasn't for the convenient location I would have gone to Wal-Mart for the coolant I needed

  ???????????
4 years ago
A bunch of monkeys typing on computers, if you are gonna work at a auto parts store you need some knowledge of what parts are. I went in to get a water pump for a 92 Chevy S10 with a 4.3l they said they were out of stock so I said pull up a 92 GMC Sonoma with a 4.3l and they said they had it so I told him to give me that and then argued with me it won't work when they are the SAME MOTOR AND VEHICLE just different names. I wish white oak auto part never got bought out by Carquest so at least I had a place to go where people knew what they were talking about.

  Maxkar Motors
2 years ago
The worst customer service. Every time we order parts, they either send the wrongs parts or they never deliver on time. It takes a lot of calls and hold time to track the delivery of the parts. We decided not to ever use them again.

  Alan Hamzaoui
2 years ago
I ve literally been standing here for 15 minutes and not a single soul said a word to me. 1 at desk playing mechanic with the customer and the managers are in the back laughing. Silly store. Mickey Mouse club house is what this is

  L
4 years ago
Helped by two very helpful and knowledgeable men today. Thank you for helping me solve multiple problems in one trip. You fixed me up and sent me away happy.

  Ben
7 years ago
Long wait time to check out and shelves are always empty. Customer service is on par though. Order online and pick up in store is your best option.

  John Scott
5 months ago
Great Customer Service

  Bryan Stewart
5 years ago
Over priced an it seems your workers are very depressed they never smile barely say hello i walked around 5 mins noone said anything to me so i walk out

  Alvi
7 years ago
We have a dealership and come here almost daily for parts. Everyone is very knowledgeable and professional and their prices are always great.

  David Powell
a year ago
These guys seem to always have what I need. I really appreciate that.

  Jesse Beverly
5 years ago
Get the right part the first time, these guys only sale and offer you items you need to complete the job...

  Kevin Thompkins
3 years ago
3/4 of the time they have what I am looking for and if they don't have it they will go out of their way to check other stores close by