Blake Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Celia Sadler
2 weeks ago
The staff is friendly and online scheduling was easy and fast. It was most helpful to have my vehicle returned to me once service was complete. Overall, a satisfactory experience.

  Vickie Easterday
2 months ago
It took time for the service dept to troubleshoot the issues with my Bronco but I'm thankful that the service manager Wesley stayed on top of all of my concerns. The dealership set me up with a loaner vehicle so that I would not be inconvenienced. That gesture was more than appreciated.I do feel that Ford Motor Company has become less concerned about the quality of their products and more interested in the quantity of sales. I've been a customer of FMC since 1976 but it's very disheartening when you purchase a new vehicle and within 6 months you start having issues with it. Ford needs to do better.

  S&C B
a month ago
Had to call to request a replacement vehicle while mine was to be in shop.Windshield leak took longer to fix and dry out floor board under floor mat.The truck stayed into the weekend for repairs. Once windshield leak was repaired then the warranty recall work done by the following Tuesday. All is ok at moment until a heavy rain proves otherwise.

  Dornisha Weston
a month ago
This month has made it a year since I have had my vehicle from Blake Ford and I am still happy about the services that I received from them. I went in for a routine oil change and was pleased with the services on today. Mr. Wesley made the process of scheduling, servicing and assuring that I was up to date with anything found on my vehicle and confident that it was a job well done once complete. Mr. Wesley was great at communicating the status throughout the entire process and made sure that my vehicle was returned safe and sound back to me. I will continue to bring my vehicle back here for an oil change and any other service needed because they do a phenomenal job at keeping me on the road.Service: Oil change

  Diana Hundley
2 months ago
I was very pleased with the service I received at Blake Ford. They came to my job and picked my car up for routine oil change, etc, kept me updated on what was going on and returned my car when it was finished!

  Roy Hill
2 months ago
5 months or less after I bought my Silverado the transmission went out and they had never changed the transmission fluid in it when selling it. The transmission fluid was completely burnt , the dealership nor the warranty helped me over the course of going on two months. I cannot leave less than 1 star

  Charles Turner
3 months ago
Once again 30 minutes late starting on my vehicle. Service appointment was for 9:30, vehicle not taking into service area until 10.Once vehicle was taken service was finished in an hour which is satisfactory and reasonable.

  Ollie Coles
4 months ago
I am very satisfied with the service/work performed on my truck. The technician was very helpful explaining the difference the various tires and other services offered.

  Richard Parker
5 months ago
There is nothing much out of the ordinary to report. i checked my vehicle in at the appointed time, and the service was completed in a timely manner. I was completely satisfied overall.Service: Oil changeService: Oil change

  Brian Baker
5 months ago
Best ford service team, fast and excellent work. I feel good with my truck in their hands. Thanks for so many great experiences.

  Carl J. Faison
9 months ago
On June 16, 2023, Blake Ford performed a "Trip Check" on my 2004 Ford Econoline. I was impressed with all the checking that was done on my vehicle, but I was surprised when, within 300 miles after this service, my van ran hot, and I had to replace the radiator.I can't say that this is a problem that should have been revealed in the "Trip Check", so I will continue to use Blake Ford because of my years of satisfaction with this business.Services: Transmission, Brake service & repair, Battery, Oil change

  John Jones
4 months ago
Needed an oil change, and routine fluid check. Was able to get an appointment and on that day in and out in a timely manner. During the visit it was determined that I was in need of rear brakes which were installed the next day.

  Charlene Shockley
a year ago
I ve bought cars and trucks from Blake Ford.Mr. Blake is a fair and wonderful person to do business with. If there s a problem with your vehicle they take care of you. The employees I deal with is Ian sales man, Tammy in parts wonderful person. Shawn and the young lady in service. They have all been nice to me. Thank you to all I have mentioned y all are awesome.Service: Oil change

  Cindy Story
10 months ago
I've been a happy customer of Blake Ford for over 40 years. I always enjoy my experience as a customer in the sales, parts and service departments. It's always a pleasure to be a client there.

  Myles Shaw
a month ago
Work quickly done correctly and I received a discount that I was not expecting.

  Sid Faucette
7 months ago
Blake Ford team gave me tremendous personal care to repair an electrical problem in my SUV. From the front desk to the shop floor, service excellence was apparent.

  Kia Branche
a year ago
This was by far one of the worst services I have ever received. The oil change was supposed to be free but I got stuck paying $180. They did stuff to my car that I didn t give them permission to do, claiming they had called me and I never received a phone call from them. They called my mom making it seem like it had to be done right away, my mom is in her seventies, so she believed them. I looked at my receipt and I was charged $36 for a windshield wiper, right not both. When I could have went to auto zone up the street for half the price. That s not the only thing they done.But anyway I paid for it, I didn t act ugly I had questions, I just won t go back, unless I have no other choice.Service: Oil change

  Quincy Nowell
3 weeks ago
Every time I go there when I get my van back something else is gone wrong with it

  Amy Fanning
6 months ago
Always helpful and kind.Been going to Blake ford for over 7 years now. They are the only dealership I trust.

  William Heitzer
a year ago
I took my truck in for a priority oil change which should include all priority options based on my Premier maintenance plan and an inspection. They wrote down my vin number wrong from the point I dropped off the vehicle and then argued with me and told me I didn t have the plan and it was my responsibility to call the dealership I bought the truck from and get it straight. I was treated poorly by every person I spoke with. I did the leg work at my expense and sent it over. They then realized they wrote down the vin wrong. They laughed it off and never apologized and said Oh well. Mistakes happen! When I got there to pick up my truck after being told everything was done I realized they lied again and the inspection was not done. I had to wait another 45 mins for them to perform the inspection and again was treated rudely including by Shawn the service advisor and Wesley the service manager.I DO NOT RECOMMEND BLAKE FORD AND ILL DRIVE AN HOUR FROM NOW ON TO GO TO A REAL FORD DEALER THAT TREATS ME WITH RESPECT AND COURTESY!!! This place is a joke.Service: Oil change

  Randall Hatfield
3 months ago
Shawn in the service department is amazing. Thank you for all the help sir.

  Karen W Lee
a year ago
I received a oil change and tire rotation.Also received work on leak which had to replace a belt and Coolant flush which technician said i needed. Next day engine coolant light comes on and i added it. Today car ran out. Engine coolant light comes on again and car shuts down. Not sure what they did, but car was better before I spent $870.Service: Oil change

  Mary Michaud
a year ago
Fast and easy and no hidden costs. Gave me an honest assessment of my tires and costs of new options (several) with free bonuses when purchased. I will be back here for my tires!Service: Oil changeService: Oil change

  Debbie Parker
7 months ago
Horrible. Only had car 2 weeks before it broke down and they made me pay for repair that took 3 weeks. I will not be going back to them ever!

  Paul Kaplan
9 months ago
Blake Ford performed an oil service and a Va. State Inspection. As always, I was treated like a very valued customer.Service: Oil changeService: Oil change

  Paul Kaplan
9 months ago
I have been a customer of Blake Ford for over 40 years. I've always gotten the best service and personal attention to my needs as one of their valued customers. I highly recommend Blake Ford for all your needs when it comes to a new or used vehicle and having it serviced.

  Elizabeth McCoy
2 months ago
Fast service with car pick up and drop off!

  andrianna phillips
2 years ago
I bought a vehicle here from TY and Eric and it was the most smooth transaction I ve ever did they helped and explained everything the whole entire time I was never confused or out of the loop it was so quick and easy professional and explained all the fine print to the very end! I recommend them to anyone looking to buy a good quality used car !!!

  Me Me
a year ago
Great service, any issues arise they take care of, they go the extra mile to meet the needs of your vehicle!Service: Oil changeService: Oil change

  Sally Adams
a year ago
Blake Ford does a wonderful job taking care of my vehicle. My vehicle is always ready in a timely manner.