Sheehy Toyota of Stafford Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Ward
2 days ago
Had 10:15am appointment, today, for an oil change and tire rotation. It s now 2:15 and I am STILL SITTING HERE. I was told a 2 hour wait. Which is still excessive for the services. But 4 hours has completely messed up my work day. Was told the staff went to lunch half way through my service . Awful and unrealistic excuse. I will never come here again. No respect for customers time. No communication on vechile status. Even if something happened and it was left through lunch, someone should have communicated with me. I just asked and was told it will be another 30 MINUTES before I get my car! 4 and a half hours for an oil change and tire rotation?! Do better. This is disgusting. Not to mention getting asked TWICE while I m waiting if I want to buy a car. You make being loyal to the dealership impossible.

  Shayla Lewis
a week ago
Customer of 5 years, but as of my last visit, I won t return again, EVER!!! 4 hours of waiting for an APPOINTMENT to change the oil and rotate the tires tires that I just so happened to purchase from them at that. Also, I was lied to while I was waiting for them to service my vehicle. Terrible service!!! You lost a long-time customer.

  Pao Mendoza
2 months ago
I should have read all the reviews before making an appointment for an oil change. I made an appointment at 10:00am before going to work thinking it would take less than 2 hours. It has been more than 3 hours and my car is not ready yet. I am now late for work and my whole schedule is mess up. I bought the VIP package but it is really not worth it.If we get an appointment for a service we expect to get the service done at the time and not 1,2 or 3 hours later.

  Rohullah Hussaini
2 months ago
Worst customer service I have ever received. They did not resolve the issue at all. This is the second time I take my vehicle for service. Pam is respectful and provides good customer service. This review is for the man who does not know how to talk with respect with customers. His manager should teach him to respect customers and don't show attitude when interacting with customers. I will never visit this Toyota service department anymore. This service station does not even deserve 0 star, very disappointed with their service, and completely dissatisfied with their response in regards to the problem that my car has.

  Anita PTY
5 months ago
Friday 27 October I took my car to this location for a scheduled routine appointment at 1:00!PM. When I got there they checked my vehicle very quickly. I was the only person in the waiting area for a couple of hours. After 3 hours of waiting and seeing many people come and go, I decided to approach the service representative for an update and he told me that my car was almost done. That's not what occurred. I was there from 1:00 p.m. to 5:08 p.m. for routine maintenance!! Toyota please consider your customer's time.Service: Oil change

  Edna Banks
4 months ago
A 1:00 appointment for a simple oil change should not take 3 hours. Poor service.

  Jorge Torres
6 months ago
Service let me hanging for over two hours waiting for a diagnostic and I realized they left for the day and didn't say anything. Had to get the manager to get me going. Lousy service

  daniel maguschak
6 months ago
Yea come here if you enjoy waiting 2+ hours for a simple state inspection. And them failing minor things with outrageous repair quotes.

  Josh Faulkner
3 years ago
Ian has been far and above one of the best service reps I've ever had. He was very prompt with his communication and was patient with me. My only recommendation would be that he take a little more time (or use his system) to validate whether service has recently been completed before recommending it to the customer. He offered multiple service tasks for my vehicle based on mileage that had all already been completed within the last two regular service appointments. I understand recommending service based on mileage, but some of these services were multiple hundreds of dollars, and had I not had my maintenance records with me from the past two service appointments, I would have had unnecessary service done on my vehicle to the tune of four or five hundred dollars. Maybe Average Joe Toyota Customer isn't as prepared as I am, and without sufficient, available maintenance history, Average Joe trusts the service advisor's recommendation in the belief that the legwork has already been done.Services: General repairs & maintenance, Oil change

  Google Review
3 years ago
I ve gotten my car serviced a few times at this stafford location, I ve found that every time I drop my car off (for the day) although there is a list of things I need or want done, they NEVER complete the job. I ll end up having to go back in to finish the list. Like most recently they forgot to do my breaks. Last time I brought it in because I was having an issue with the dash lights for tire pressure. I had to bring my car back 3 times for them to fix it. They claim to give car washes when they services but I call BS. I m a VIP member for them but every time I get it back they say they ran it through the wash but never looks like it. My car is white and I understand dirt sticks out a little more but I m not convinced they ve washed my car note then once. (And it probably should be closer to 6)I m just really bummed about the inconvenience it causes to have to go back multiple times for something that should be taken care of the first time. It took a few not so great experiences for me to post a review. But I drop off my car to them for the entire day JUST so that they can get to it when they have a minutes but it seems to me like they just tell you they did work that was never actually done or give you back your car like ohhh you wanted that done... ya don t say.... But you literally did say.The purchase of the car was great. The salesmen in there are thorough, transparent, expert professionals. I knew exactly what I wanted/what I was looking for and they got me into something brand new and more then affordable very quick and efficient.Overall my experience with the sale was definitely closer to 4 But the service side isn t as great. Unfortunately I d be closer to a 1 .

  Shaye E
a year ago
This was my first routine service, but my second time there. So far, I am happy. Things have gotten done pretty quick and the staff has been pleasant to work with.

  Christopher Templeton
2 years ago
Extremely long waits for automotive service. After a 2 hour wait they rejected my car for state inspection for a torn windshield wiper blade. I had to either pay $54 for windshield wiper blades or get my car rejected. I m not paying $54 for something I can buy and fix for $20. Extortion! To add insult to injury, I had to wait 25 minutes for them to pull my car out front in order to leave.

  Cupcake Lover
a year ago
I Absolutely love Coming to this location for servicing! Ian always goes above and beyond for his costumers! Very thorough with answering any type of questions and concerns I have !!

  Thurman Jones
3 years ago
Great service! Jamie is an awesome service advisor. She is always so pleasant and diligent concerning my Tundra service requirements. I live in Fredericksburg, but will always make the drive to Stafford due to her professionalism and customer care. I even brought my daughter's matrix into Sheehy to have some service work done. Jamie and the technicians took care of me and she kept me informed throughout the process. I want to thank you all for your great work and advice.

  Stephen Crawley
4 years ago
I would give less than one star if possible. I arranged in advance to see two used trucks. I informed the sales person AND the sales manager that I would be traveling from an hour and a half away to specifically see these two used trucks. I was assured by both employees that the trucks would be there and ready. On arrival, i am told that the trucks are not there. One sold, and the other was never brought over from the partner dealership. I was then told I should just look at one of their new 2020 trucks instead. I can look at a new 2020 truck MUCH CLOSER to my house. They are literally available at EVERY TOYOTA DEALERSHIP. I drove that far to specifically see those two trucks. I should have been notified that they were not there before making that trip. This dealership obviously does not respect a potential customers time. They are only concerned with making a sale any way possible.

  Nhoj Bams Serev
a year ago
I'm sitting in the guest lounge right now. I'm watching the world cup, not too bad. IRAN VS ENGLAND ENG 3 IRAN 0.That's good, Iran is pretty bad at soccer and life. The Iran government is pretty evil and not too good, pretty bad actually. Imagine is Justin Trudeau chanted "death to America". That'd be pretty wierd right?

  Sherrion Lewis-Scott
4 years ago
My car stopped running and had to be towed. I usually take it to a Lexus dealership but it needed immediate attention so I found out that Sheehy serviced Lexus cars. I want to thank Bruce and the service team for their work. Bruce kept me informed from the time my car got there until repairs were completed. He let me know what was being done and why. Thanks Bruce and the service team for your great service.

  Linda Jeck
4 years ago
Great service, hands down. Jerry was my salesman. I met Jerry last year when I purchased my van from him. Went back again this year for another vehicle and requested Jerry. Really impressed with this dealership and staff. They make buying a vehicle not as stressful or time consuming as some places.

  Maisha Zitiou
a year ago
Had the part I needed the same day I took it to be serviced and was $150 cheaper than progressive to do the work. Was in and out the same day. Thanks

  Leng Vang
4 years ago
This service department is incredibly slow, the costumer service was extremely bad. I waited three and a half hours for a state inspection. Which I was told would take an hour, I was not informed of why there was delays and after 2 hour I go to check on my vehicle and the service advisor told me I could get my car and leave. No explanation just a you can go .

  Chris Anglin
5 years ago
The service department leaves much to be desired. Let s just say that after wasting several days of my time, they are now insisting I have to waste money despite the manufacturer defect on a part that should be covered by warranty. Every member of the service department worked really hard to make sure that Sheehy Toyota would not have to fork over a single dime to enhance their customer s experience. After recently moving to the area, I was glad to see a local Toyota dealership but now I will drive out of my way to avoid this business and provide patronage to staff that understand customer service and how it equates to returning customers.

  Bruce Lowe
3 years ago
This visit was shower then usual for an oil change. But my rep kept me up to date and apologize for the short staff that say. Overall, minus that still good service experience.

  Robyn Moyer-Sacke
7 months ago
Matt is the best!! The service is pretty slow right now, but he made it worth it!

  Nicole Picard
2 years ago
My car battery died. I called and they had one in stock and helped me change it. Everyone in parts and the service center were very helpful today!

  Elizabeth Reid
2 years ago
Ian is a very good customer service person. He took the time to explain everything and he checked up on me. Good job Ian thank you

  Carol Gregory
4 years ago
Wonderful!!!- I so appreciate my Service Advisor Pam Vaughn---She is always so thorough with all of my Lexus GX 460 concerns!!!-Thank you Pam and technicians at Sheehy Toyota Stafford, VA!!

  Anita Helm
a year ago
Love this service department. I pass others to go there!

  Victor Crelia
a year ago
Great customer service! Fast and professional!

  Kurt Goodwine
4 years ago
Exceptional customer service! And fast! Sam is to be commended and is highly recommended.

  Yasser almqdashi
2 years ago
They open 9am to 10pm they have a really convenient time