Big Toe Towing And Recovery LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nathaniel Santos
3 weeks ago
Had a wonderful experience getting my car towed today. The car is classic so I'm very particular about its treatment, and the gentleman who provided my tow took EXCELLENT care of my car and I felt comfortable from beginning to end. Very skilled and professional. I will use them and recommend them to friends and family. Thanks Big Toe

  Jamie Gehman
5 months ago
Richie called immediately after I contacted AAA and asked questions about my car situation. He gave me a quick ETA and arrived in 20 minutes. He was very friendly and knowledgeable and was able to diagnose the dead battery right away. I really enjoyed his assistance and his van is made me smile, with the disco ball and LED lights. Great experience.

  Elly VZ
3 months ago
Dead battery,AAA associated .. came quickly and the technician who came was VERY professional, friendly, clean and appropriately dressed, described everything he was going to do before doing anything . Took measures to keep car clean while working . Did what he needed, explained billing procedures , cleaned up after working .Highly recommend.

  Adam
2 months ago
Dude was super professional, super nice, and helped super quick, these guys definitely know what they re doing.

  Sweet Dreams
4 months ago
Josh helped me quickly get back on the road, and showed up nearly 45 minutes earlier than the ETA. Thank you so much!

  Kevin Brown
a year ago
Would like to thank Brandon for his prompt and efficient job of towing our vehicle this morning after power steering line ruptured. He did extremely well in communicating his status and ETA prior to arriving. We went thru AAA and will definitely request BIG TOE Towing and Recovery when needed again.Service: Car towingService: Car towing

  Pam Barbour
a year ago
Last night, on the way home from Lynchburg Hospital where we just lost our son, we hit 2 large metal objects on 29. So did several other drivers. We stopped to check the tires, and others had stopped, as well. A wonderful driver of a roll back, I think DT, from Big Toe Towing was there offering to change tires for all of us. He wouldn't take any payment. What a blessing! Thank you so much!

  Campbell Alexander
a year ago
This is the best towing service in Virginia and the best service I have ever received. I have specifically been helped by Brandon twice and each experience was outstanding. Not only was the service itself professional and quality the employees and customer service is what makes Big Toe stand above the rest. I would not go anywhere else.

  Jada Mychele
7 months ago
So happy. My car was stuck in an area that he couldn t fit the tow truck in but he was able to move my car himself. Also, he got here earlier than expected.

  H P
a year ago
I was extremely pleased with their service today. They were reasonably priced (was quoted more than double their cost from another towing company), on time, very personable and helpful! I would happily recommend them to anyone with towing needs!!Service: Car towingService: Car towing

  Richard Warner
3 years ago
I had an issue with my car being stuck "off the beaten path", and called my insurance company (USAA). They quoted me a price and sent me a message that these guys would be at my location in 90 minutes.I got a call from Big Toe roughly 6 minutes later, and was informed they'd be here in 30!Not only did they get here quicker than expected, the service on-site was professional, quick, and easy! Thanks for saving me!Service: Car towing

  Chris Assaid
a year ago
Very professional, prompt, and courteous. Did a very nice job communicating before the tow and did their best to fix my car s problem on the spot. Highly recommended!

  Chris Ulmer
a year ago
As I was driving through Blue Ridge, VA on Hwy 460, an incredible and miraculous thing happened to me. I was doing the speed limit at 65mph in my cargo van, when suddenly an inner voice told me something was bad wrong. So I immediately put my hazard lights on and dropped speed down to about 20mph. That s when my left front tire blew. It happened completely without warning and about 200 yards before a steep curve to the right. If I had not dropped speed, I would have flipped my cargo van repeatedly into the opposite lane of traffic going the opposite way. So there is no logical explanation for me to even be able to write this right now (other than God looking out for me.) Whom I am beyond words, thankful for.After my tire blew and I had safely found a driveway to pull off onto, I called AAA. That s when Brandon from Big Toe Towing came to help me. I must honestly say that Brandon is the best tow truck driver I have ever dealt with. He was eager to do anything he could to help, even buying me a bottled water at a convenience store, en route to a tire store.Brandon is an exceptionally professional, hard working, humble and kind employee. But what I found quite unique is he had nothing but very positive things to say about his employer! I m from a fairly sizable city and I have never heard any employee say such kind things about their boss. I take those peoples words for it because I think a quite a number of bosses have a whole lot to learn about how they need to treat their staff. But Brandon really articulated his boss and his company in the most glowing light possible. Which makes me feel good about doing business with this company.So thank you so much to Brandon and this company as a whole. After this incredible, miraculous event that happened to me (which might have given a lot of people nightmares for a very long time) you have served as the icing on the cake. An event that I ll never forget and will always be eternally grateful for, as crazy as that may sound.Service: Special vehicle towing

  Nicholas McPherson
11 months ago
Great experience. Really helped me out of a bind when stranded roadside on a work trip. Highly recommend for professional responsiveness and service above and beyond.Service: Car towingService: Car towing

  Robert Chester
2 years ago
Brandon was an excellent tow truck driver. He helped me get my car started and taught me a lot about the engine. He was very kind and courteous to me as well as very quick and efficient.

  Adam Crozier
a year ago
Brandon is THE man!!!!! He has gone above and beyond to help me - out of town for a trip and got a flat, he got me loaded up and to a local shop who was unable to help me. Without hesitation he offered to transport my vehicle from Lynchburg to Greensboro, even offered to get me breakfast. This level of customer service doesn t exist anymore grateful doesn t even begin to describe how I feel having such a kind, compassionate, and trustworthy person helping me out. I d recommend Big Toe, specifically Brandon, to anyone in need of a tow service!

  Alan Marcum
8 months ago
Top rating all around - these guys were great to work with. Very professional and polite - strongly recommended.Service: Car towingService: Car towing

  Ginger Jackson
2 years ago
Was in town less than two hours with a rental SUV when a deer ran in front of us. Deer turned out to be ok, SUV grill and radiator were not. These guys were fast, friendly, and professional. Went out of their way to help our whole family who was stranded on the side of the road (including our baby) and make sure we got home safely. Highly recommend these guys!Service: Car towing

  Mark and Stephanie Brewer
5 years ago
Carson was our tow truck driver and he was very professional. He arrived quickly and was so kind to get us, our truck and our enclosed trailer home from Lynchburg where we broke down to our house in North Carolina. I would recommend their service highly to anyone. Thanks again for helping us get home :)

  Lorraine Dallessio
a year ago
Super fast response for my flat tire. The crew is very friendly, courteous and professional. They went above and beyond my expectation in doing an excellent job!Service: Tire changeService: Tire change

  mike c
4 years ago
They towed 3 cars for me at one time. Sent three guys out with two trucks. Very professional, showed up when they said they would. Price was very good for three cars. I would highly recommend them. Took very good care of my cars.

  Matt Hileman
2 years ago
They were friendly, professional, and half the cost of another tow company I had called about the same job. The driver was punctual and knew what he was doing. Overall, a very positive experience and I would recommend them to anyone needing a tow!

  Marilyn McLeod
5 years ago
I had an appointment for my Jeep to be picked up at 8:30 the next morning and towed to a shop. They asked that I text the address for the pickup and drop off locations. I text immediately, but I never heard anything. Next day rolls around without communication. When I called the person that answered (different than the day before) said he didn t know what happened and the owner couldn t get back to us until later.I went with Fat Boy Towing that was polite and professional when making the appointment.

  Jesus Perez
a year ago
The gentleman that came this morning at exactly 9am. He did a awesome job considering the situation. Well done handling it. I definitely will recommend you guys. Thank you again!Service: Car towingService: Car towing

  Angela Shearer
2 years ago
Great customer service! He showed up right away and was able to get my car started. If you need road aside assistance, I highly recommend Big Toe!!Service: Battery serviceService: Battery service

  Amanda Campbell
3 years ago
When the driver picked up my husband's truck, everything seemed fine. Then we received a call from a friend who saw the truck come OFF the tow and land in the middle of 460. Tried to contact the owner and it took 2 days to hear anything from them. Waiting to hear if any further damage occurred.

  Paul LaMachio
4 years ago
I want to thank Big Toe Towing and Recovery employee, Carson Richard. He assisted my daughter with her dead battery. Despite my explaining to her what to do if something should happen, she was nervous. Carson was great with her and got her back on the road ASAP!!

  Krystal Frailey
5 years ago
I used Triple A and they sent Big Toe to me. The gentleman who picked me up was really kind and helpful. He got the heat going to warm me up after I sat in my cold car for an hour. Very grateful!

  Seth Bingham
4 years ago
Had a good experience having my car towed with Big Toe Towing through AAA. Only complaint was that the driver wasn't paying attention and scraped my bike rack mounted on the hitch of my vehicle across the pavement. Other than that, it was a great experience!

  Mary Margaret Allegro
3 years ago
Carson was our driver. We got the tow via AAA...first group wouldn't come...Big Toe did and he was super friendly...concerned about our welfare - we couldn't ride in cab due to covid restrictions....got our vehicle to our shop 170+ miles...Can't say enough about the service, professionalism or personal care.Service: Car towingService: Car towing