Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lourdes Rubio
5 months ago
THEY STOLE OR SOLD MY CAR!!!!!It started with a simple state inspection....If we could give them a negative zero, we would. DO NOT GO THERE AND LEAVE YOUR CAR. After years of taking our cars there and feeling comfortable with their work, on July 15, we took our car for the third time to be repaired of the same thing. It kept overheating and putting our family at risk by the car releasing fumes though the vents and overheating!Not only that, the last time we saw our car was that Thursday 15. They STOLE or SOLD my car and, when we went to look for it, it was nowhere to be found!!! They told us that we had picked it up which we had not and, that they couldn't find our car. They gave us all the excuses in the books. We asked to talk to the owner and were told so many things , from he stepped out, to he is out of the country. We talked to KAMAL, the manager as well as to some of the mechanics. Edwin and Jorge told us that they had left the key in the ignition and had parked the car in the back of the building. Who in their right mind does that!!!??? We had to get the police involved and made multiple reports. It has been time consuming, energy draining and now we do not have the car.This is GROSS NEGLIGENCE. Do yourselves a favor and do not go there!!THE UPDATE:After 2 years of legal litigation, the company had to settle! They never accepted to have sold the car to a third party. As consumers, we can't disclose the amount but it will not buy us another car nor replace the one we had. Do not fall for this company.Services: Brakes, Air conditioning
Perry Burgess
3 months ago
Just an oil change, and new oil and air filters, but the service and turn around time were very good.
Andrea Themely
2 years ago
I took my car there for an oil change and they discovered an engine mount bracket that was cracked, which they took me out to show to me. Kamal was amazing and ordered the part for me and changed it all in record time. And at a very reasonable price! I was very pleased with the service and would highly recommend.
Bridget Tomasetti
2 years ago
I've been coming to this Lube It location for some time, and had considered trying to find somewhere new because I felt like every time I came for an oil change, they found 5 other things to fix. But I'm so glad I gave this place one more shot! They are under new management, and thank goodness for that. Kamal, their customer service rep, really goes above and beyond. He showed me his concerns with my brakes - both on my car and after he had removed the pad - and comped my brake fluid flush entirely. He also replaced the battery in my spare key free of charge (under old management, I paid $30 for that). He even offered me a ride home so I could wait out the repairs in my living room while I waited for my husband to get off work. They have made a loyal customer out of me!Services: Air & cabin filter replacement, Tires, Brakes, Oil change
Carolina Arriaza
6 years ago
For the past four years, I have been taking my car here for full service. Mr. Santos and the staff are always friendly, they always make sure to care of my car. Every time my car is acting up I take it here for check-ups. I can truly say that I trust this place and the employees' honesty and their work ethic. They are always committed to provide the best service.Without a doubt, I strongly recommend this place!
Reggie Mayfield
a year ago
Had 2 update my review when they changed to new management and the change was for the worse. They now upcharge and will "find" something extra that needs to be done. The price on just about every service went up just not as good as they used to be, I definitely miss the old staff and management. Will I go back?.... on as a last resort.Services: Air & cabin filter replacement, Brakes, Battery, Oil change
Bikash Giri
2 years ago
I used to go to lube-it and it used to be a good experience. But with this new management, i had a worst experience. Never going back again. Went for a oil change, they pointed list of different things needs to be changed. I don't even think they did the oil change correctly. And they hacked up the price too, that's fine with me. bt what irritated me is on the lube-it site,they have a discount and coupons. When i asked for the discount,the new owner said I am the new owner here, everything has changed and we don't accept it. It's right there on the site and he said we don't accept it. Worst experience
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a year ago
They issue coupon valued $10. But they only gave $5 discount with no reason. Their full service is not FULL service. They do not vacuum on floor, do not add fluid : brake, window, coolant, etc. They chare FULL service fees, but perform works partially.Service: Oil changeService: Oil change
Donal Reyes
a year ago
Don t go to these scams. They charge 100$ for oil change. They try to sell you more staff, the shop pays them more if they sell the costumers more products. Was my first and my last time going there.Service: Oil changeService: Oil change
Habibulla Arubwal
4 years ago
I have been to this place few times I always had issues with them.The customer service is absolutely rude & very unprofessional. Mechanics are not speaking proper English hard to understand them. I had to do oil changes they brought up 3 separate issues that had to be fix otherwise it could to lead to a problem. I trusted him I said okay. Its been almost one week I have my engine light on nothing had been even touched by them they just charged me for nothing other than only oil change. They are very expensive, just ripping off people. Their work quality is very low. I highly suggest everyone no to go there.
Michelle B
4 years ago
Went for a simple oil change and ended up having to buy a brand new oil pan because they stripped the plug and then told me the screw didn't fit. I took my car home and had a driveway full of oil. Took my car immediately back and They called themselves fixing it then wanted me to pay $300 for a new oil pan when my car has never had a leak period! Unbelievable I will report them to the Better Business Bureau!!
Arida95 Lastname
2 years ago
Kemal- is a great manager, very knowledgeable and professional, cares for customers. He was very friendly, big help and explain what was wrong and even how things work in the car.Jama did a good job on my car today, updated me continuesly while working.A team of people I can trust, a very nice manager that makes me go again and recommend to others.Services: Tires, Brakes, Oil change
Travis Hopson
2 years ago
Forget this place. I sat for 10 minutes while they ignored me and kept working inside. I just wanted an oil change. But if they don't want the business I'll go elsewhere.*Update:I went in for the $39 oil change and they charged me $80.when I asked why the guy schargeaid " it's the best". Nope! I'll be disputing thisService: Oil change
J. William Chavez
6 years ago
I have been coming to this place for quite some time (almost 15 years now) and have taking my cars for full service there. Mr. Santos and his staff have always provided me with absolutely great customer service. From oil change to checking my car fluids, checking my wipers, vacuuming my car, checking for any parts that need to be repaired or replaced.Definitely recommend this place!
Yoamy Ayala
3 years ago
I came for a meeting and saw this location and decided to do an oil change and the gentleman that performed the oil change was very helpful helping me with my 2016 Toyota Corolla. He recommended to change my cabin air filter and my engine air filter. I would recommend this place and come again.Service: Air & cabin filter replacementService: Air & cabin filter replacement
frank webb
6 years ago
I have been servicing both of our vehicles here every since we moved back to Arlington 10 years ago. I swing by on my way to/from work easily off my commute to Fairfax.Their full service oil change is reasonably priced way to keep our cars in good working order; and I find the team trustworthy when advising me regarding any other more serious maintenance such as breaks. Friendly staff and a waiting room with tv, water or coffee. Snacking/restaurant options are also within walking distance for longer jobs.Happy to recommend to all!
Gil Brown
2 years ago
Kamal and George did a phenomenal job. My My exhaust system has been destroyed on the left side. They corrected my problem in a short amount of time. They were very courteous professional as well as cordial.
Amadeus Limo
6 years ago
I'm extremely satisfied with the service and professionalism at Super Lube It. Every time I take my vehicles there, they do a great job. Santos is very polite and charismatic. I highly recommend taking your vehicle(s) here.
Mark Westerfield
3 years ago
For just an oil change, Lube It is ok, but they have just raised their prices. They always push add on work which may or may not be necessary, but their prices are higher than other car repair places. Their COVID safety steps are almost non-existent. We've been going here for many years but won't go back until after the COVID restrictions have been fully lifted.
I Saar
8 years ago
The other reviews on here are bogus (or perhaps simply outdated .. I noticed most of them are several years old). I just came back from the shop. Went there to begin with because I saw the good google reviews. Sadly, I was super super super disappointed. Here are the details:- The "10 minute" oil change actually took 35 minutes.- Not a single smile or friendly gesture from any employee.- They kept trying to upsell me .. over and over again.- The oil changing guy went and sat in my driver's seat .. no protective cover. Got dirty oil grease all over it.- At the end, they didn't even help guide my car out of the pit.- This is perhaps the most minor point .. but several of the guys there did not speak adequate English. They didn't understand me .. and I didn't understand them.This is by far the rudest oil change shop I've ever been to. They know they've got business coming in no matter what because they're in a sweet location. So they don't really care if they do a good job or treat you with respect.If you want to learn the hard way ... go ahead and stop by. You'll find everything I mentioned here to be true. I will never go back. And I'm really disappointed that Google is not doing a better job on ensuring that their reviews aren't bogus .. or outdated. Good luck!
Mary Leaphart
4 years ago
Excellent service! Friendly and attentive. So incredibly convenient to be able to do oil change and safety inspection at the same place! I was just over here for a lunch meeting, but I would go out of my way again for this place!
Mark Merrick
a year ago
I've had 2 very positive experiences with oil changes and inspections. They were very professional and "no-nonsense."
Hardeep Saini
a year ago
Been comming here for maybe close 2 decades, nice folks, hard workers, much respect, i did hear complaints about prices, but fluids and labor costs are all up and these guys are well, i paid for the materials and their labor and time.
Manuel Chavez
6 years ago
Great place to take care of your cars! The whole staff there and specially Mr. Santos have always provided me with exceptionally customer service. They take care of my car s oil change, cleaning, check for parts that need to be replaced, they check my wipers, fluids that are running low. There are many places I could go around Northern Virginia, but this is the place where I take my cars. Absoluttly recomend that you check it out!
Ryan Estrada
10 years ago
I found Lube-It from a quick internet search and found some coupons on their website. Called a head of time just so I would be sure I kept the waiting to a minimum, and got a full fuel injection cleaning done with their $10.00 off coupon. Can t beat that, that s for sure. I was in and out of there in what felt like a snap, and they did a thorough job. I ll be back to use the rest of the coupons there too.
Michelle Mowery
2 years ago
I had a great experience with Lube It recently, under new management earlier this year. They did good work at a great price and Kamal was very friendly and explained all my options to me clearly. Thanks!
Kate Norton
9 years ago
April 24, 2014I have been using the services of Lube It in the Merrifield area off Gallows Road for oil changes and car inspections ever since the business arrived at that location. I have always been very happy with the service I had received there until the last year or so. It seems that I became dissatisfied when it went under new ownership or management. The past two times I have been to this Lube It I have paid for full-service and have not received it. I keep my car pretty clean, carpets and interior, so when I get into my vehicle it is sometimes difficult to really notice if it has been vacuumed or if the dash has been cleaned with Armor-All. I drove off today quickly to get to an appointment and noticed that for the SECOND TIME out of my last two visits to Lube It, my car was NOT VACUUMED (there was significant dirt on the floor primarily in the back passenger sheet section) nor was the dash wiped down (I wiped dust off with my hand on the dash). It honestly makes me question whether the fluid checks on my vehicle were actually done that are supposed to be checked under Lube It's Service Checklist. I truly question the integrity of this Lube and recommend to everyone to find another service that you can know is credible and honest, and where you are actually getting what you are paying for without have to question the service. My family has five vehicles we have had serviced regularly for oil changes and inspections at this location. I will not bring my cars to this Lube It again. I will take them to Jiffy Lube in Annandale where I used to have my vehicles serviced and where when I paid for full service, I KNEW THAT I RECEIVED IT.
Mobile Tablet
6 years ago
Been coming here on and off for 10 plus years. Sad to say, service changed. Really bad service today. Girl at desk had no manners. She saw me waiting at counter and she didn't even say "Hi" or "Be with you," nothing. Kept looking at her papers and ignored me while she was doing some calculations on her computer. Waited 5 to 7 minutes to check-in my car. She said, "Oh I got it, it's already in" only after I asked her may I get service. The worker however in the garage was good mannered. When pulling out, nobody directed me out of the bay. Could have been a dangerous situation had it been an inexperienced driver or elderly person.
Ana Garvin
2 years ago
So thankful for the work Kamal and his team did on my car today! They thoroughly explained everything I needed to get done and talked me through/showed me why. I felt like I had a brand new car when I drove home!Services: Electrical, Brakes, Oil changeServices: Electrical, Brakes, Oil change
sree latha
5 years ago
Please dont go here. They will suggest different repairs and rob your money. For a regular oil change car they say use synthetic oil. They cheated my husband on the same. They made my husband to buy a oil change cupon cost $200. Be careful about the fake reviews. Better go to some other place. Be careful about the 5 start review.