Public Storage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Bustamante Posada
3 months ago
I have been a client year for a couple years and Neadea the head property manager is an amazing and lovely, she worked with me she helped me not only with a tour but financially as well! We were able to talk and different prices and she definitely understood me and took my feelings into thought. Not only was she a great property manager but she was also a huge advocate! She s amazing, amazing personality and great person! We need more people like her. Please don t think twice about renting a unit here. Great service 100% guaranteed. 5 start +

  Phalla Saing
a month ago
I got very good welcome by Neadea she is a property Manager. She so helpful and great knowledge select the right side we want. If you have friends I would like to recommend to the gallows road public storage location.

  Jesse Kim
3 months ago
I had a great time moving in and later even transferring after a maintenance issue. Things happen but the property manager, Neadea, helped me to get things fixed smoothly. I was also helped to lower my rate. Greatly satisfied with the customer service. Great location & great service w/ climate control go with this facility!

  Jayanta Chakraborty
3 months ago
The property manager Neadea was pretty great. She had outstanding customer service, answered all my questions and very easy to work with. I give my full recommendation to anyone who wants to use this facility for their storage needs. It's a clean and safe place, I give more than 5+ stars.

  Nema Semnani
3 weeks ago
Neadea is the best! She consulted with me and showed me multiple units to make sure I got the right one. I went to another location first and it was all online and this experience was so much better! So happy I decided to come here!

  Megan Ruby
3 months ago
Wonderful experience today with the General Manager of the store. She listened to my situation with care and concern while offering suggestions that were helpful. I greatly appreciate her kindness, thoughtful ideas and temperament. Bonus, I also have new driving directions for a easier return. Thank you for an amazing experience!

  joseph cianfrani
a month ago
NeadeaWas excellent no wonder she s the top property manager; social and ready to help.The place was beautifully cleaned beyond what I expected. She treats the place like her own.Give her a raiseI m not a realativeJoeG

  Christina Le
3 months ago
Neadea was the sweetest person I have had ever help me. She showed me my unit and told me a little about it which was very helpful because I would definitely get lost. Hallways and Units were very clean. She definitely went over and beyond to make sure I was comfortable with the size of my unit and to help me figure if I was able to fit everything in my unit, helped me with the process of the rental. I got a great deal with this unit and amazing customer service!!! Highly recommend this location and neadea to help you out! GIVE HER A RAISE!!!!!

  M S
3 months ago
I have been a client over 2 years and I am always so happy to see Nadea. She is a truly a customer service professional who values customer's expectations. She is also very knowledgeable in her expertise where I could not want anything more than her kind service and gesture. Thank you for having Nadea! I hope a lot more employees could learn from her.

  EJH
3 weeks ago
Great service from property manager Neadea. She explained all services and options to me, showed the units available. Very nice and friendly.

  Theresa Oviedo
5 months ago
We have maintained 3 storage rooms for over 3 years at the Public Storage on Gallows Rd, Falls Church, VA. As you all know...they start you out at low rental rates and with time, they increase the rental rates once you're hooked. They don't reward long term customers. So, this is not a 5 star review on Public Storage...it is a review of the office staff, especially Mohammad. He is very pleasant to work with and more importantly, he is a very honest man. I accidentally left my pocket book on the counter in the office. We were organizing the 3 rooms and I did not realize it was missing for some time. I panicked once I realized my pocketbook was missing. While heading out to check my car, I walked by the office and spotted it. It was never touch. I also realized Mohammad had tried calling to alert me. So nice to know there are still honest people amongst us!

  Taaj Beauty
2 months ago
THE BEST PROPERTY MANAGER NEADEH! She was very helpful with an issue pertaining my account, very professional and extremely diligent!She was great to work with and will continue to make public storage my storage of choice thanks to her!

  Walter G Weedman
3 months ago
I visited the location at Gallows Road and met the Property Manager Neadea and she was absolutely superior in the customer service she provided me. Public Service has an amazing representative for your company.I will advise and give my reccomendation to please the outstanding Property Manager. Give Neadea a raise and a promotion to the next level.

  Iz Mraz
2 weeks ago
I came to public storage on Gallows wand met a outstanding professional property manager Neadea who was extremely knowledgeable about helping me with the correct space.. I would highly recommend coming to this location because you will meet a fantastic property manager Neadea.. I do give her much more than 10 stars for her customer service.. Thank you so much for all you do and your facility is amazing and beyond clean..

  Matthew
3 months ago
Nadea is such a pleasure to speak and work with! Long gone are the days of good ol fashion customer service, Usually. That wasnt the case with Nadea and Public Storage. Upon selling our home I booked a large indoor climate controlled space late evening. First thing the next morning Nadea called to check on me, my reservation, gave me great tips and thanked me/appreciated I booked with her and her unit. She sememd genuinely thankful for the business. I will update more as soon as I move into the unit-as I have a few weeks before my home closes-but the customer service was such a stand out I had to head to google to pen my review!

  Pablo Sanchez
3 months ago
Neadea took my questions and answered them to the exact. Definitely recommended Neadea for any question or concerns you may have. Amazing customer service is always needed and glad she s able to represent an amazing company.

  Lucy Nieves-Serrano
a month ago
I called to upgrade my storage and I spoke to the property manager Neadea and she was very helpful and knowledge and pleasant disposition to get the me a reduce fee and her excellent customer service.

  Mohammad Ali Alghamdi
9 months ago
Great location, good loading space, and also Neadea is fantastic manager she an expert and knows the place in and out. She also takes great care of the property so you are in good.

  Saji Prelis
3 months ago
Updated review: I downsized to a smaller unit and Neadea patiently helped me through the process. She also made sure the new unit was close enough to old one so that my moving would be easy. She is professional, courteous, and always helpful. Thank you Neadea for your help.Old review: I have been renting space at this location for close to 10yrs. I met Neadea the property manager at this location. If you have not met her I highly recommend you meet her. She is super nice, professional and really wants to make sure that her customers are satisfied with their rental property. She talked with me and learned more about my rental needs and provided concrete options for us to consider that meet our financial and physical rental needs. I am so glad I met her and thank you Neadea for your incredible service.

  scott pitsley
2 months ago
Facility is awesome, clean, and well maintained. Manager Neadea is super helpful, and answered all my questions. Very professional.

  Lionel Ramos
a month ago
Neadea was very knowledgeable and professional and welcomed me my storage unit. Awesome and very clean facility!

  Alejandra Zetino
5 months ago
Neadea the property manager is an absolute gem! She looked out for my mom with pricing and directions. She s so sweet and funny. I highly recommend this location.

  L & H Realty
6 months ago
Even though I wanted a drive up storage for ease of access , I chose this location because it is clean. Neadea helped me through transferring my unit location after I made an error booking at a different location. She was patient and assisted me in selecting the best unit for all that I have. She has been so helpful anytime I visit. I called once when she was out, and I didn't get the kind, professional response I was used to, so I decided to return when she was working.

  Kh Hash
2 weeks ago
Property manager is so helpful with everything, she is amazing love her!

  Thomas Miceli
3 months ago
Neadea was very helpful and went over and beyond to help, if you could give someone 100 stars I would be the 1st. Place is very clean and well kept. Thank you.

  mconselor Helpful
3 months ago
This is a clean well managed facility. Neadea I believe is the property manager. She's always on property taking care of the facility and making sure everything is well maintained.

  Mikaylah L.
3 months ago
Neadea called first thing to assist me with determining which storage unit would be most suitable for my needs. Helpful and supportive. Looking forward to business with this place

  Alyssa Brown
6 months ago
The property manager, Neadea Brown is best when it comes to customer service, and the store deserves her being there for all that she does. I can t explain how much good and excellent service she does for customers and more, especially keeping the facility clean at all. Neadea definitely deserves to be recognized for all that she does for the store and the customers her greatness definitely deserves to be protected.

  Krystle Uriona
5 months ago
Everyone says if you need storage, you have too much stuff. Well not only is that not true, you need to store your belongings here. Neadea will not only take care of you, she will treat your belongings like her own.This place is clean and spacious, nice lighting is a plus!Ask for Neadea, she cares and it shows.

  William Salgado
4 months ago
Neadea was great ! I had a good and easy experience and everything was smooth came in and everything was clean and refreshing she told me everything straight forward and I had a great experience today ! :)