VA Auto Service of Fairfax

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Constance Howard
2 months ago
I took my car to this repair shop and I can t believe how quickly they diagnosed the problem and called me with an estimate. The owner and other service men were professional, and kind and really took the time to explain what happened and possible cause.I appreciate their work and I trust them.I highly recommend this repair shop and the people who work there. I believe you can count on them not to rip you off!!

  Becky Guan
a week ago
I. Took my car for inspection and emissions yesterday. I waited for 30 minutes all done. They were doing so good. I will come again

  thecarlothas salas
5 months ago
100 % recommended. I'm going to VA Auto Services of Fairfax about 4 years never was disappointed. Friendly people very knowledge as well. Prices are affordable.

  Jason
6 months ago
This place is great! Very fast and efficient! The wait times are not long - super convenient!The owner is friendly, professional, and respectful! Would recommend you take your car here for your service needs!Outstanding customer service!Great job!

  Britteny Thomas
4 months ago
The customer service was fast and efficient! They called around and found a battery for my Camry within 20 minutes. Such a great experience with VA Auto Service of Fairfax.

  Mike Billard
8 months ago
Between two cars in our family, we've had everything from an oil change to an exhaust system repair, to a new rear main seal, to new tires and brakes, and we've been very happy with the service every time. Both their customer service and the quality of their work have been excellent. This is definitely a place we'll keep bringing our cars back to. Very satisfied.Services: Exhaust, Tires, General repairs & maintenance, Auto brake repair, Engine repair, Vehicle Inspection, Auto brake replacement

  Carolyn Raithel
9 months ago
Thank you for the excellent customer service! Took my 2012 Rogue here for the first time a few weeks ago for a State/emissions inspection. Everyone I interacted with, on the phone and at the shop, was very kind. Will definitely be bringing my vehicle here again!Service: Vehicle safety inspectionService: Vehicle safety inspection

  Lee NoVA
6 months ago
I had my state inspection done today at this shop and was amazed by how nice and fast they were. Will definitely be coming back for any vehicle work!

  Yon Choi
6 months ago
People are kind. But if you dont know about the car, MUST check the price. Compared to other shops, it was overpriced. Simple work price is okay.

  Spencer Hibbert
2 months ago
Gone there a couple times, always get the job done at a great price!

  Steven Nicklas
a year ago
PLEASE READ BEFORE USING THIS GARAGE!!I had taken my vehicles to this place for years, but I recently lost all faith and trust in this repair shop. Took a vehicle in for an inspection and they recommended changing the serpentine belt. Since it was the original belt and at 90,000 miles, it made perfect sense it needed replaced. However, after replacing the belt the AC suddenly didn t work. They said the compressor failed. I said it is ironic the compressor, which is directly next to the belt, happen to fail in the 3 hours it was at the shop. Never had any problem with the AC and it just suddenly broke at the same time people were working around that area. What really ticked me off is the fact they did not understand that this could have been an accident from one of the workers. I found it very ironic that a part broke in the same area they were working. After confronting them, they have false information to me about what happened. They would change their story several times. It s sad a place like this pulsing own up to their mistake.I will never use this place again and I really hope someone reads this and knows how this place will rip you off. Trust me when I say this will try and get more money from you. Please do not let this shop repair your vehicle.Service: Air conditioning

  littleironsides
2 years ago
Great service!! The guy at the front was nice, professional, and super helpful! Not one of those places that pressures car-newbies to get expensive services they don't need. Very fast, affordable, and convenient since they do so many services in one place! I asked for an air filter replacement towards the end of the day, and they didn't have one in stock, so someone drove to another place off site to grab some for no extra charge!! I asked them to do like 5 things including the off site filters, and I was in and out in an hour 15! I'll be coming back here

  Emily Adkins
10 months ago
Shocker. Failed inspection due to wiper blades that worked great and coincidentally the other car simultaneously being inspected also failed inspection for same reason at same time. I was nervous to take car here because I read reviews about this exact thing happening but was in a bind so took a risk. Shame on me. Rip off.Services: Vehicle Inspection, Auto emissions testing, Wiper blade installationServices: Vehicle Inspection, Auto emissions testing, Wiper blade installation

  Trina D
3 years ago
Wow! John and the service techs were great! I came here about a week ago just a little before 4 and was put off by the reception. The hours aren t the same as what s posted on google so that s what caused the confusion but I am SO GLAD I came back and gave this place another try.I ve never been here before. They got me in for an oil change, fixed my headlight, and the tire pressure monitoring sensor. It was about 40 minutes overall. Clear recommendations without overselling. Honest and clear cut. Kudos to these guys!Tip - call them and give them a shot. There s no way to schedule online, on an app, or email but they re an auto shop -excelling at what they do so even though there aren t any tech perks to making an appointment, it was well worth it.Services: Tires, Oil change

  Max .Wood
a year ago
I have taken my 2010 Toyota camry here over 5 separate times and each time I have received excellent service and great customer service.Not only is the owner willing to explain what his techs actually do but explains options that you have.This is absolutely a hidden gem in burke.

  Dina Fadeyeva
a year ago
This auto shop make you pay for the service your do not need at all. I brought my car and they charged me $1500.00 and my car still not running because they charge me for wrong service. It is means they even can not make correct diagnosis over there Two my friend got there and they want to charge one of them $5000.00 for engine fix and at another auto shop it was only $250 for completely different issues.I will not segues to use this auto shop services to avoid to be treated like fullService: General repairs & maintenance

  josue hernandez moreira
a year ago
We have been bringing our cars here for years! This is the best auto repair shop I have come across and will continue referring my family and friends. Do not listen to other fake negative reviews they must be uneducated. Highly recommended, Thank You!Service: A/C installation & repairService: A/C installation & repair

  Kenyon Janus
11 months ago
Their customer service is wonderful by all means but their prices are through the roof I needed an ac part fixed and not only did they charge $600 more than anyone else around but I looked up the part needed for my repair and it was $89 on the high side but they were going to charge me $600+ for it At a discount was able to find it being done way cheaper and they said it would take 12 hours to fix but the other shop they had done it multiple times before and 8 hours to fix it was the max so they wanted to make an extra 4 hours of labor appear out of thin air as well as charging a 600% markup on a part do realize they get bigger discounts on parts being they buy so many yet they want to tax on everything so much if customer service is your only requirement go here but for fair pricing and excellent customer service look elsewhere don t be fooled by these people the took me for a ride and I pay enough to ride already the additional tax is unnecessary

  Ted Brooke
a year ago
The Service I received from Luis at VA Auto Serice of Fairfax was an absolute train wreck. I was overcharged by 50%. I was told I needed to pay cash cause system was down. Now they tell me I still owe money cause their employee robbed me and other customers. Of course that employee has been fired and they want no part of helping me out with this disaster of business practice. I will be taking them to court and getting Police involved at this point.

  Bradley Diedrick
a year ago
Just witnessed Lui go well above and beyond for an elderly customer. The service was completed and she was checking out, but had insufficient funds. He took the time to help her call her bank and provided options to get out of the tough, embarrassing spot she now found herself in. Top notch customer service!!

  T Robinson
4 months ago
Workers explain everything with service. They are efficient, timely and great with the cost.

  James Carlson
4 years ago
Update: December 2019Great service and work done on my car being inspected. Provided timely updates and checked areas I asked for. Excellent as always.Update: May 2019I am a loyal customer to this shop because they are flexible, helpful, and reasonably priced. I noticed a recent addition to the front office who has freed up the owner and he is great! The service here is fantastic and I've referred multiple persons here...who have also stated they like the place. Make sure to view their website and get a coupon (they honor them unlike another place that I won't mention). Overall, a great place.November 2018,I took my 2011 HONDA CR-V to this auto shop on a Saturday morning with only a few hours notice. The owner is a fantastic businessman who genuinely cares about his customers. To wit, he noticed that my previous review of 3/5 stars was the only non-5 review he has received. It was a fair appraisal of service at that time, but things have improved.In early November 2018, my 2011 HONDA CRV's A-1 indicator light let me know that I needed a basic, routine maintenance tune-up. Although in my previous post I had mentioned not to go here for a tune-up, I decided to go in order to support a small business. The car was taken in and I decided to wait for the car. After the normal amount of time had passed he informed me that my wipers needed fixing. I was lazy that day and said that he could replace them (with the normal and completely understandable mark-up of parts). The price of the wipers wasn't outrageous ($15), but you can buy them for ~$25 at Advance Auto, which is what I usually do. It isn't that hard to replace a J-Hook wiper. Anyway, one of the wipers did not go flush against the windshield, and accordingly did not wipe the rain away. I took it in just ~30 minutes after it was installed. He immediately went inside, got a new wiper, and then installed it.On the invoice he let me know that in about 10,000 miles that I would need to replace some parts. He gave me a fair market value appraisal (I went to Burke Centre Automotive immediately thereafter and received a similar price estimate, but without the firmness of VA AUTO SERVICE's (which puts it on paper). I like the firmer estimate and the congenial attitude of the office staff (his wife is also on staff).The overall price of the service was $94 (A-1 and wipers).For the overall experience I have rated 4/5. The owner is a 6/5! He is the best owner of an establishment that I have seen since I worked at a restaurant busing tables to pay through college (2006-2008). He is meticulous in his work and if anything goes wrong he will make it right. However, the wiper blade issue was annoying and in the future I'll do it myself (should have known).I will almost certainly be returning as long as future reviews aren't bad.See below for my review from a year ago:I have taken two cars here for several different issues. The first was an A/C compressor issue. The total amount was ~100-150 less than surrounding locations (and they do Saturday's). The second was an issue with alignment. Once again the cost was cheaper. However, the third time I visited, they charged me $90, yes $90 for an oil change. Insane markup there. So I saved, in the end, only a few dozen dollars. Nice staff, but I'm never going there for routine maintenance. So to sum up, for major REPAIRS I think it worth it. For routine MAINTENANCE stay away.

  Teddy McDonald
a year ago
Diagnosed and fixed my Jeep in a matter of hours. The owner even sent me a video of the problem then texted me a couple hrs later that it was all done. Highly recommend this family friendly shop.Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto emissions testing, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto emissions testing, Oil change

  A Cali
a year ago
Nothing but good from my guy!!Tony!! We come from far away to get our car taken care of here. Don t trust any negative reviews- he will personally take care of you and make sure you leave with all the best information available and discounts when possible.Services: Tire rotations, Auto tire replacement, Vehicle safety inspectionServices: Tire rotations, Auto tire replacement, Vehicle safety inspection

  Jamie Warner
2 years ago
Mechanic drove my car a little hard just bringing it back to the service bay. I asked the guy in the front to ask if his mechanics could be a little nicer to the vehicle and he said my vehicle was made to open it wide open. Then proceed to mock me while talking to his mechanic of what I was telling him in his office like I couldn t hear him. Definitely will take my business else where.

  Wes King
2 years ago
My car was having engine troubles. Misfiring cylinders, bad fuel filter, etc, and was driving really poorly. These guys fixed it up very quickly and kept me informed about every step. It was in and out of the shop in just over a day and it s been driving great ever since!

  June Kim
5 years ago
Highly recommended. We took in for a break job and received more than what we expected. The Lexus dealership was about $800 more expensive than what Tony quoted us and we took it in after reading up on their reviews. They did an excellent job. Tony is very honest and he did a complete break job, oil change, and alignment for us. Also, when we heard a noise from the break about 2 weeks later, he fixed with a brand new rotor without a single charge. This is our new go to auto now.

  Taima Aliriani
2 years ago
I had been going here for 3 years. I always went with my ex boyfriend (he was the one who told me about the place) and they never took advantage of the fact that I was a woman. I went yesterday by myself for the first time. They knew me and knew I had been a customer for a three years, yet they charged me 115 dollars just to fill up transmission fluid (not including the price for the actual fluid) and 57 dollars to replace 1 electric fuse. I told them to give me a call and tell me about the cost before they did any work, but they never called. when they were called out on it, they lied and told my dad that last time they did something for the car without charging me. If you are a woman, that place will take advantage of that. they really did lose a customer.Services: Transmission, Electrical, Auto engine diagnostic

  Francisco de la Hoz
a year ago
I had the VA State safety inspection done. I received an excellent service. The inspection was done promptly and to my satisfaction. I fully recommend them.Services: Electrical, Vehicle InspectionServices: Electrical, Vehicle Inspection

  Matt McDermott
a year ago
Was able to get a safety inspection and tire repair done very fast here. Great customer service and good prices as well.