Quality Auto Body & Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Monica VanCourt
3 days ago
I had a minor accident a week ago and Quality Auto Body came recommended by my Insurance Company so I went down to their shop to get an estimate and within 2 hours, Barry my claims adjuster sent me the estimate and said they could have it fixed in 5-7 business days. So I took my car into them on Monday morning and the whole process was so smooth and easy. My car rental service arrived within 10 minutes to pick meUp and it was very smooth and easy. Barry called me to give me an update on my car that Wednesday and my car was finished the following day! Quality Auto Body did an exceptional outstanding job!! From their customer service to the quality work they did I couldn t ask for a better experience! Thank you Barry and Quality Auto Body for your exceptional service! I highly recommend them! Thank you!

  Chan Jason
3 weeks ago
Got it done quick and well. But I have questions as to why same job will have different rates. When my car got hit, instead of going through insurance I asked for a quote to fix the bumper, it came out to be somewhere around $347, but when I decided to go after the person who rear ended me and used their insurance, the rate turned out to be around $274? So is this like healthcare, where with out without insurance yields a different cost ?

  Lucy Gay
6 months ago
Chris was amazing. I went to 6 different auto body shops looking for a quote. Chris took photos of my dent and within a hour emailed me a very detailed and fair quote. He fixed up my car in less than 3 days - every other auto body shop said they would need at least 5 days. He emailed me updates on their progress during those 2 days. My car looks brand new. Extremely pleased with the service here.I will definitely be using them in the future and recommending them to my friends in the area.They truly live up to their name.

  Amanda Hague
5 months ago
End to end, it's nine days after my fender bender, and my car is sitting in my driveway completely fixed with the insurance claim settled. Total shop time was 3 1/2 days. Someone else commented that this may be an insurance claim only business. In my mind, if that's true, it's a good thing, because I didn't have to worry at all about insurance details. I worked primarily with Barry, and there was zero confusion. Thanks to this business for turning an "ugh" into an easy solution.

  Gerald Zirnstein
6 months ago
They did a wonderful job fixing the paint on my Tahoe and the process was quick and painless, even getting set up with the rental car from Enterprise. I will use them every time from now on because they are technically very good and the service was the BEST!!

  Yi Wang
a month ago
Fast and efficient! Fixed my car very well and the communication is clear, the team members are very friendly, highly recommend.

  J
11 months ago
The repair had dirt specks embedded in the paint, wasn't clean (had paint flecks, dirt on the repair). Only after prompting was it buffed. Refused to restore to previous state. Disappointing outcome. Recommend if you choose this business inspect the work carefully.

  Christa Roan
2 years ago
Our family has used Quality Auto 3 times over the years for body repairs and I can say they are the best in the business. We have always been treated well and the work has always been perfect. Our vehicles always look new once we leave their lot. They have a keen eye for the details needed to do their job on each of our vehicles. I thank each person who works for Quality Auto and am grateful you do such wonderful, beautiful work on our vehicles. Fondly, Christa, Brian RoanService: Body & Trim

  Molly Keesling
4 years ago
My car's repairs were coordinated by my insurance company, but the staff at Quality Auto Body were very helpful and friendly while I was there. They made sure Enterprise would come pick me up once I dropped off my car and then had them pick my rental up after the repairs were complete.Giving 4 stars instead of 5 because they forgot to call me with my repair estimate before starting the work. But since they kept the process moving and my insurance was covering the cost, it wasn't a huge deal. I was happy to have my car back after 1 week and looking better than before.

  malevolent NTT
8 months ago
My car repair needs are not worth your time. Completely understandable since your quotes are outrageous. Your dismissal tactics are abhorrent. You lies are lazy.

  J C Gonzales
3 years ago
Took my vehicle in and got a quick estimate! Chris (Mgr) was very professional. Was able to leave my vehicle that night. Was kept updated on repairs. Work we as completed and great work done. 1st time using this body shop and I highly recommend it!

  Kim Partoll
3 years ago
Quality Auto Body repaired the passenger side of my car after a collision and did a beautiful job getting out the dents and scratches and matching the paint. The car looks brand new! I highly recommend them, and Chris is terrific -- he did a great job telling me what to expect and keeping me up to date on progress and finish date. Highly recommend!Services: Painting, Body & Trim

  Marina Atwood
2 years ago
The back of my van was scraped in a parking lot and I received quotes from 4 places for repainting the back bumper. Quality was the second cheapest and was the fastest option. I dropped off the van Tuesday morning and it was done around 5pm Wednesday. It was great work!Service: Body & TrimService: Body & Trim

  James Terrebonne
a year ago
Super friendly front office, fast service, car was cleaner than I left it (I meant to go get it detailed long before my accident lol).Absolutely would prefer them every time for collision work every time.Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Britney Hancock
4 years ago
Quality Auto Body offered me amazing service. They were prompt updated me the whole time they had my vehicle and went above and beyond their services. If I ever need an auto body shop in the future I will make sure to use them. They are knowledgeable efficient and their customer service is EXCELLENT. Highly recommend to anybody that needs their type of services done. Great job everyone!

  Robb Rant
3 years ago
Overall it was a bad experience. Initially the front office folks weren't too "inviting" and looked at me like I have "3 heads". I spoke with the owner and he promised that he would take care of it, so I decided to give them another chance. After the body work was completed, they left trash, tape rolls and and an old mudflap in the bed of my truck. They were supposed to have the invisible bra replaced, because it was part of the damaged front bumper. When my insurance company called them about this, we were told that they "didn't do that kind of work", nor did they have a referral. They didn't inform me of that initially. Had I known this, I would have never done business with them. Finally...they replaced my front bumper incorrectly, and I had to return to the shop so that they could fix their mistake. In my opinion, they performed horrible workmanship, and they have rude and incompetent staff. I wouldn't recommend.Service: Body & Trim

  Kimie C
3 years ago
I was in an accident in November and my insurance recommended them. My bmw was pretty messed up but they got the work done quickly and communicated with me throughout the whole thing. When I picked up my car they informed me my back light was out which I knew so I asked what they would charge for it. They quoted me a fair price. I did the light there too. They quoted me at around 387 for it. When I spoke to them they informed me the light issue was actually not what they anticipated and it was actually only 98 for it. I was impressed because I would have had no idea and would ve just paid. They are honest and I will go back in the future and recommend them to anyone I know.

  David Lease
7 years ago
Quality Says it all!Quality Auto Body completely re-painted my 1954 Chevrolet pickup and finished off the detail work on the four fenders I fabricated. This was a massive job requiring the disassembly of the truck down to the frame sanding and repairing all of the inevitable rust then priming and painting everything and re-assembling the hundreds of parts correctly.Quality Auto Body has done all of the body and paint work on my cars and trucks over the years, so I knew that I would get top-quality work on my truck and I was not disappointed! My truck was transformed (please see the photo) into a beautifully finished show truck and daily driver.I drive the truck regularly and participate in car shows, so the quality of workmanship and materials must be rugged enough to withstand regular use, yet still maintain a "show quality" appearance. Chris Spencer and his crew excelled on all points.Chris kept me informed as the transformation proceeded, sending me regular email updates with photos of the work. It was as close to being there in the shop as practical. When problems came up (on a 60+ year-old truck, you get your share of problems), Chris solved them all and even suggested some improvements to the custom mounting of the headlights and grill trim.As you might expect, Quality Auto Body is a busy shop and you may need to wait a bit before you can get in. Don't despair. Chris and Joseph are straight forward about what jobs are in the queue and when they can get you in - and the wait is well worth it.I would not go anywhere else for ultra-high quality auto body and paint work. I paid a very reasonable price for truly top-notch work - and that's a combination that is hard to find anywhere.

  Lauyren Haight
4 years ago
I've had to get body shop work done here twice after being referred by Progressive Insurance. Scott was always quick to email me back with updates and made the process smooth and enjoyable. My car looked great upon pick up. I would for sure go to this shop again (but hopefully won't have to!).

  William Neher
6 years ago
This place deserves more than five stars. My uncle has been trusting their service for ages, and now I bring my car here when I have body damage. The staff are all incredibly knowledgeable and beyond friendly, there's free coffee while you wait. The services they provide are top notch, if you want your car fixed PROPERLY, COME TO QUALITY.

  Jermaine Johnson
7 years ago
Simply put this is a trustworthy Auto Body Shop! While I did not actually get any work done at this location, I received a call from the mechanics at this location informing me that important business documents were found in a vehicle they were servicing (a rental I had just returned). They promptly went out of their way to get the documents back to me, other individuals would have not gone through the trouble and simply discarded them. If they take the time to help individuals who reside in a completely different state, I can only imagine the quality work and integrity they deliver in other aspects of their business. If the need opportunity arises, I hope to patronize this establishment.

  Jasper Hu
11 years ago
Like many people online, I base my business on customer reviews and ratings. I found Quality Auto Repair via Yelp and Google. First impression, they were extremely friendly. I was getting a pair of side mirrors painted on my car. The cost was pretty good.After a few days, they said that they haven't had time to paint yet since they were busy so it would take a couple of more days. After a week, I finally got my mirrors back.They fixed a small crack in the housing of my side mirror for free, which I am very appreciative. However, the paint job itself wasn't the greatest. There were two very minor chips in the paint near the glass mirror. When I asked the person about it, he said that he would take it back to the paint shop to get it corrected. At the same time, the paint shop personnel walked in and was notified of the problem. He snapped back and said, "just give him the touch up paint and let him do it himself!" The front desk person politely handed me the touch up paint and said that it would be very easy to fix myself. Though the person was polite, I wish they would have done a complete job instead of passing it off to me to finish.I think that the next time I need something painted, I'll just pay a little extra for better QUALITY work elsewhere.7/10

  Jess Arena
5 years ago
Great communication while my car was being repaired and they fixed it up on time as estimated by my insurance company.Cons: my interior is gray, they got it pretty dirty and did not clean it when I picked it up & I had to make a second trip because they forgot to put in the front license plate holder (odd since all VA cars require a front and back license plate to show)

  Carol McCloskey
4 years ago
Had to have my rear end collision fixed by the other driver's insurance. QAB had the parts for the work the insurance already approved. The rental car place was about 2 blocks away but they picked me up. Had to wait for the insurance estimator and QAB was patient and kept me informed of the progress. QAB even replaced a side view mirror cover that I paid for but was done while my car was in their shop. Bottom line, the insurance estimator was the rate-limiting step. QAB did a great job and matched the paint (I can't tell the difference) and, like I said, kept me informed.

  Sam
2 years ago
My car got into a fight with a raccoon on a rural highway during a cross-country move, and these guys patched her up. They actually did better than that: The car drives truer than it has in memory, and the cabin is quieter than when I first got the car. Great work!Service: Body & TrimService: Body & Trim

  John Doe
4 years ago
I took my car there for safety inspection. The airbag light was on. They said they checked it out carefully and the front passenger seat belt assembly was faulty. Thy charged $750 to replace it so the car could pass inspection. Within a few days the airbag light started flashing again. When I did some research I found a service bulletin for my model of car stating that there was a problem with the connector assembly that would cause the warning light to come on. I fixed it myself in about twenty minutes. These highly trained professionals charged me $750 for a loose connection. And didn't even fix it.

  Chirag Jain
15 years ago
I was thoroughly impressed by these guys. My car got into a crash. No problems with the engine or anything. Only body work. Dented hood, and the grill was broken. Some additional side body work as well. The insurance company declared my car a total, saying it would cost $2500 to fix.I took it to Auto Body and asked them the minimun cost for getting my car back on the road. They fixed up most everything, save for a few scratches. The car looks better than it was before the crash, and they did it all for $850. The car isn't perfect, but heck of a lot better than I was expecting.Plus the guys there are friendly and sincere to boot. No regrets about giving them a 5 out of 5.

  Kate Spencer
a year ago
Took my car here and so relieved to have found somewhere trustworthy. Amazing service, knowledgeable employees & so willing to help. Quality will do it right.Service: Body & TrimService: Body & Trim

  Janet Miles
7 years ago
Excellent body work. Have been using them for years for cars of all ages. Repairs undetectable and quite reasonable. They are also well known for restoring antique vehicles. They are the BEST.

  virgil saliard jr
3 years ago
I've been told they are an insurance only business. If you want a repair thru insurance they are the shop to go too. Though, I have never seen an auto body shop turn away cash paying customers like this one. Lost my business for repairs.