Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Christopher Minor
3 months ago
The team at Merrifield Shell was awesome. I went in for a headlight assembly replacement and oil change. As it turned out, my component didn t fit, but Mike and his team worked with me to make sure that I knew what part to order, and I m going back to get that part replaced soon. I also noticed that several customers came in and were familiar with the team, and the return business speaks for its self. The work was quality, customer service was top notch, and as customer, you feel well taken care of. I highly recommend Merrifield Shell for your auto care needs.
jennifer mingo
a month ago
Mike and the staff are very nice! They even gave me a courtesy ride home so that I did not have to wait at the shop all day. I will definitely use their services again!
Adam Spates
3 months ago
I commute an hour plus to work located close to Merrifield Shell. I had a major engine issue just before arriving to work. I called and Mike said bring it in right away, we'll do our best to get you driving it home that evening. They came through in a huge way! Got it fixed and haven't had an issue since. Much appreciated and highly recommended!!!
Andrea Ueltzen-Kleess
2 months ago
I cannot say enough good things about the Merrifield Shell Service Station. Mike and his crew are just great, and it is a pleasure working with them. I have brought 3 of our family cars to them for service and every experience has been outstanding.
Christopher Ross
2 months ago
On my way home to Capitol Hill DC from Micro Center in Fairfax, the rear tire on the passenger side of my 2007 Chrysler Crossfire went flat. I was able to pull into the Shell station in Merrifield, where Mike and his staff immediately took charge. They showed me that the flat tire had a large gash in its sidewall and could not be repaired. They also advised that both rear tires were original equipment and had begun to rot out and that both should be replaced. They performed the necessary work expertly and rapidly, and their bill was reasonable. They also pointed out that I would soon need new pads on the rear brakes. I recommend them without reservation.
Regis Burke
a week ago
Great customer service. Will definitely use this service station again. They might want to change the chairs in the waiting area.
WmSc0tt Cunn1ngham
2 months ago
Arrived at 8AM for annual Virginia Safety Inspection. Employees were prompt and polite, and completed the inspection with no waiting, despite their having a minor crisis with network connection to the main Shell pump management system. This is a primo location on Rt 29, recommend the franchise owner install a level 3 EV charger, there are few nearby.
Lara Bastos
a month ago
I only do my car inspection with them. Mike is the best, he is so nice, gets the service done quickly abd give you all the attention you need. I would definitely recommend them.
Steven Gershman
4 months ago
Had a number of issues with my vehicle. The shop manager Mike and his associates were able to repair them in a timely manner. Mikes number one priority is customer satisfaction
Janet Meddick
2 months ago
Mike is pleasant, professional and efficient. He truly cares about his customers and is an asset to your business. I would trust him with any vehicle!
mary choby
3 months ago
This is a great place for work on BMW cars. !! I recommend it highly. Not only are the mechanics above average, but they are very good at explaining the repairs that are necessary for a good running vehicle. I couldn't be more pleasedService: Steering & suspension repairService: Steering & suspension repair
Michael Jordan
2 months ago
Great place to take your car.Superb hospitality. Honest and transparent communication. Fair prices. Quality work.
Abba Abashe
4 months ago
Great Staff! They were able to help me on short notice and were very friendly the entire time. I would highly recommend this place.
Mark Thom
10 months ago
Really awesome service! I'd taken my car to a Toyota dealership and got it back with it making more noise. Then I took my car to Merrifield Shell and they fixed all that needed to be fixed, including the noise caused by the dealership work. After going to Merrifield Shell my car sounds much better and feels much better on the road than it has in long while. The customer service was excellent. They did an excellent job on my car in a timely manner. And their pricing is cost effective. I strongly recommend this place.
Brenda Ryan
3 months ago
The mechanics were really nice and went out of their way to keep my van running. I appreciate all of them and I will go back.
Shivkumar Paramasivam
2 months ago
Very good service I get whenever I take my BMW for service.They really take care of customer.Services: Vehicle Inspection, Vehicle safety inspectionServices: Vehicle Inspection, Vehicle safety inspection
Tee Grant
8 months ago
Mike and his team at Merrifield Shell is great. What I like most about going there: they explain the issues with your car and make sure you understand before moving forward. As a female going in alone, I never feel like I m being taken advantage of. They are very professional and responsive. I m always recommending them to family and friends.Services: Tire rotations, Vehicle Inspection, Side view mirror repair, Wheel alignment, Vehicle safety inspection, Oil change
Faith McDonnell
9 months ago
Everything was terrific.I am so grateful to you all for service above and beyond the call of duty to help me get back on the road with tires that wouldn't be dangerous to drive to Pennsylvania on Thursday!When a sports car blasted past me at about 95 mph on 95 North, I realized anew how important it is to have good tires!You all were amazing and I am recommending Merrifield Shell to everyone. You were like a team of doctors for a heart patient all working together! I was very well taken care of and with extreme consideration, professionalism, friendliness, and personal care.God bless you all!Faith McDonnellServices: Tires, Tire rotations, Wheel alignment, Auto tire replacement, Auto emissions testing, Oil change
Devon Kotch
8 months ago
I ve used Merrifield Shell a couple times now and each time I ve had great service. Recently I had preventative maintenance performed in association with a mileage checkup. They were very communicative about my car s needs and kept me updated. Bonus points for being convenient to home!Services: General repairs & maintenance, Tire rotationsServices: General repairs & maintenance, Tire rotations
God
a month ago
Service is done properly. Not so organized with scheduling and pricing. Average auto shop.
Gary Spellman
a month ago
Very honest great auto shop to get your car serviced
Tr�sor Bunker
a year ago
Emission and Inspection was great. These were honest folks. They knew something was wrong with my vehicle and rather than charge me, they told me to fix it before they would inspect and didn t charge me. Now they ve earned my business for future repairs.Update: I ended up having to bring my vehicle in because it needed extra love. I bought the vehicle from a family member who lived in GA and the car was in extremely rough shape and needed a lot of work before it could even pass certification. It s taken almost 3 months but Mike and his team dedicated themselves to fixing the vehicle simply based on principle (something my own blood relative couldn t even be bothered with). I am most fortunate that Mike and team did not charge me an unthinkable price after. I know they put in more time than they charged me for and will be forever grateful. I cannot strongly recommend this team enough. If you ve never heard of a passionate and fair mechanic shop, I m here to introduce you to one. You will appreciate this recommendation and review if you re ever in need of their services!
N.S. Rex
9 months ago
If you live in the area and need an oil change - choose this location and you will not regret it. This place reminded me of a pre-social media time where people actually liked and talked to one another. EVERY single person - from the cashier, to the customers waiting for their vehicles, to the highly knowledgable mechanics - is SO friendly and relaxed. I was very hesitant to take my car to a gas station for an oil change, but needed one as well as a safety inspection etc. and thought I could get it all done at once. Now I wish they offered more services & I wouldn't go anywhere else...I would (and will) leave my beautiful car here whenever I am in need of any of the services they do provide.
Darren Bloom
7 months ago
8/5/23 took car in not starting.. informed the battery in it was a cheapo that was put in where bought the car. It drained the alternator and both had to be placed. Provided me a loaner for two days to while work was completed at NO CHARGE. Charged me several hundred dollars less than quoted. Glad I found these guys!!!7/7/23 took new car in in morning for emissions and tire rotate and balance. Had back at noon all in balance and running smoothly. Kudos to the team. 2/8/23 did general repairs and maintenance on brakes/rotors. They were very responsive, and did not gouge, I requested back brakes to be done as well, but they said they were ok. Did not need to be done. Highly recommended!!11/15/22 They performed and emission test and checked and plug a leak in one of the tires. Very Courteous!!Services: Auto engine diagnostic, Tire rotations, Auto emissions testing, Battery
Leonard Amalaha
a month ago
The technicians were very professional. Whenever there's an opportunity to work with this Shell again, I will.
Jules Trapp
2 months ago
Professional and honest car care experience at very reasonable prices. Service is prompt yet thorough. Will definitely return!!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change
Sarah Wilson
8 months ago
I never leave reviews but the service here was exceptional. These folks were honest and efficient. They walked me through the work that was needed and listened to my concerns. They are truly a pleasure to deal with.Services: General repairs & maintenance, Vehicle safety inspection, Oil changeServices: General repairs & maintenance, Vehicle safety inspection, Oil change
Roscoe Eubanks
9 months ago
The Merrifield Shell employee's are all great people. They corrected my contaminated fuel issue and I pick up my Chevrolet Dually 3500HD LTZ three weeks ago and I haven't had any fuel related issues.The employees working for Merrifield Shell have excellent people skills and they are very professional too. If I lived in Fairfax, Va, Merrifield Shell would definitely be my go to mechanics.Thanks for your can do attitude, I sincerely appreciate your support!Very RespectfullyRoscoe
Tahir Mughal
3 months ago
Quick professional worked on my car and grade customer service.All team member care about you and your car.
Nicole Binder
11 months ago
I visited the Merrifield Shell for a state inspection. I can t say enough great things about how they treat their customers! They were very respectful, and did their best to complete my inspection in a timely manner. I will definitely go back if there are any other services I need for my car!Service: Vehicle InspectionService: Vehicle Inspection