Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Thomas Fenchel
a month ago
I had a great experience at caliber collision. My insurance company has always been a pain for me to work with, but thanks to the professional service I'd received from caliber employees like Kaden; everything was sorted out for me and I didn't have to deal with any of the headache. It's a newer shop too so I was thrilled by the efficiency of the whole process. Nice people
Stephanie Vigil
a month ago
I never write reviews, but I have to with this one because I m truly happy with the service. Hands down the best place to get your car fixed. My Jeep was involved in a hit and run and the rear end was crushed and I also had a flat tire. My insurance gave me options of which collision place to take my vehicle and I chose Caliber Collision. They were very attentive to every question I had, and would consult with me and keep me on the loop about the progress with my vehicle. I was able to get my car back within 2.5 weeks and it looks brand new like it s never been in an accident. Andrea, the employee was super nice and was able to provide me with answers to every question I had. I can t say anything bad because they were just excellent. 10/10
Celia Criss
4 months ago
I took my car to another body shop but it was a horrible experience. A friend of mine suggested Caliber, I have to say they certainly provided outstanding and excellent service. It took few weeks to get my car fixed, they communicated with me from the beginning until the end. Adam and Andrea were definitely so helpful and I would recommend Caliber in Fairfax!! No shop is ever perfect but Caliber went out of their way to help me. One thing about Caliber they gave me the best customer service.
Ellison Alexis Montiel
3 months ago
I love working with my teams mates at Caliber & I also care about them. I always ask on how there day is going cause I care about there feelings. Working with Adam is fun he is nice & cool. Working Kaden is also cool. He is a really good estimator.Working with Andrea is nice she s really good on talking to the customers & making sure we get work in the shop so we can fix, paint, & wash the customers cars.Melissa is an amazing estimator & a very hard worker even though she try her best when we celebrate a team mate s birthday Believe me, she is awesome!Working with Cameron is nice he really does his best!I like when my co-workers care about me & I care about them!
Nico Garcia Moreyra
3 months ago
Had a great experience with the entire team at Caliber of Fairfax. Melissa made sure my car looked as good as new and all my calibrations were done correctly. They're definitely the best!
Benjamin
5 months ago
It was a very pleasant and easy experience working with them. One the workers -- a very kind woman who works the front desk but whose name I've regrettably forgotten -- even cleaned off the remaining piant from the car that hit me, all for free. The gentleman who did my estimate was equally nice and helpful. Again, a very positive experience.
Gia Pham
7 months ago
People in the front desk are the sweetest people ever. I dropped off my car July 3rd to get my rear and bumper repair due to a car accident. It s almost going to be two months and I still have not get my car back. I do not understand why it is taking so damn long to get my car fixed. If Allstate gave me an option to pick a body shop. I will NEVER AND DEFINITELY NEVER choose here. I got my rear and bumper fixed before and it DOES NOT TAKE TWO MONTHS TO GET IT FIX LITERALLY ONLY MAXIMUM 3 weeks. I told themthat now Allstate isn t paying for my rental anymore and now I have to pay out of pocket EACH DAY for this damn rental to get to my two jobs and school. But sounds like they could careless about my situation because ITS BEEN ALMOST TWO DAMN MONTHS. The overall review is please save your time and go somewhere better.UPDATE 08/25/2023:yeah no, finally got my car back after almost a full 2 months of it being in the body shop. To be honest, the color was off and they didn t even check my front bumper even though i made it clear to my insurance about my front bumper, is there a miscommunication? maybe? but overall service that they promised would be the best? yeah I doubt it. I called the insurance they said that I can take my car back to Caliber I said no I rather go to a small body shop place that ACTUALLY CARES about my car and well being.
Christian Franco-Ortiz
3 months ago
The entire team at Caliber Fairfax was very professional and transparent. Repairs were flawless and timely. Thank you Melissa and team!
Greg Benner
a month ago
Awesome repair shop, the staff was very knowledgeable and helpful, friendly and ease of business were second to noneThe manager was right he said he was going to go above and beyond ..CALIBER COLLISION YOU DELIVERED .Thank You
chrissyxnichole
7 months ago
Staff is nice and helpful. My car was repaired quickly and looked great. I had no issues and everything went smoothly. Would recommend using and would use this location again.
Alicia Chopp
3 weeks ago
Great repair facility, great staff and customer serviceCan t say enough about the repair, perfect
Katherine Gonzalez
10 months ago
I am very happy with my experience everyone here is very kind and helpful. After my car accident they kept me updated every step of the way alongside with the insurance company. I would highly recommend this place with any repairs needed for your vehicle.Service: Body & TrimService: Body & Trim
Bethany Reese
3 months ago
Excellent bodywork and professional staff! Melissa especially is super helpful and great at navigating the complicated insurance process.
Alexa Murphy
10 months ago
I always come to Calibur Collision off Pickett Rd. They are always so helpful and friendly and get the job done accurately and efficiently! Only place I ll take my car. Lorraine and Melissa were super helpful in scheduling and communicating to me about my car. Great team there!
Lina Nguyen
4 months ago
How much did this company is paying with all these 5 stars reviewers? Because they were absolutely rude and not accommodating at all. Never coming back here ever again
Autumn Norton
10 months ago
Seriously do not ever go to this car shop. When I FIRST went here, they were supposed to fix the front, back, and side of my car. The FIRST time i picked it up they had only fixed the front of the car. Gary tried to tell me that I hadn t gone over everything with them (which i did we literally had a walk through with my car on what needed to be fixed). He eventually caved and apologized and said they would take it back in and fix the side and front of the car. I went to drop it off for a SECOND time and I requested that Gary and I walk together to look at the car to confirm what they were fixing. Man had an attitude and said he knew what they needed to do for it and verbally confirmed they were fixing the front and side of the car. Well after 2 weeks of them having the car I just went to go pick it up and surprise surprise they had only fixed the front of the car and not the side. The receptionists were always nice and welcoming but other than that this place is just horrible- there s no communication between the team members and I highly suggest you take your car somewhere else. I ve never had such an awful experience like this before.
Joshua Hensley
2 weeks ago
Great Staff and friendly Environment! They handle it all and make any process easy.
Christopher Hummer
7 months ago
Caliber has been great for all of my car needs. Lorraine was especially friendly and easy to work with!
thomas benner
3 weeks ago
The best collision repair shop on the east coast, Thank you
Ramy Gabr
2 months ago
They did a great job before the due date with almost 1 week.
Steven Leach
10 months ago
Left our car to be fixed. Gary was condescending and not helpful. Ensured my insurance used another car repair service. I will never use Caliber Collision Fairfax.Service: Body & TrimService: Body & Trim
Robert Perry
10 months ago
I would recommend Caliber Collision to anyone that needs body work done to their vehicle. They got my car back to me faster than promised and you could never tell I was in an accident. Thank you!Service: Body & TrimService: Body & Trim
Debra Davenport
6 months ago
Excellent service, quality work, was kept well informed through the entire process. I would recommend Caliber Pickett Rd.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jared A
a year ago
Fantastic experience. Everything went perfectly the work on the vehicle looks perfect, the staff were responsive and professional and it was completed more a week earlier than expected.
alexahummer
10 months ago
Having something go wrong with your car is the worst! But knowing I can take it here and be taken care of every time gives me peace of mind! Only place I ll take my car!
Kendall Harrison
6 months ago
Manny and Melissa is awesome here build with great energy and always welcoming
Ariana Chopp
3 weeks ago
Great repair, awesome staff
Daniel Aizcorbe
9 months ago
I just want to thanks Mr.Emmanuel Cruz.He is very helpful and concern about my car repair.I really appreciate it.
Caliber Collision
7 months ago
Awesome customer experience with caliber Fairfax would highly recommendService: Body & TrimService: Body & Trim
Deona Hall
8 months ago
Did a great job servicing my car