BMW of Fairfax

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keenan Thomas
a month ago
I had a great experience getting a new I4 Xdrive40. I was looking for a car to switch from the Tesla Model 3 and made a great decision to check out what BMW had to offer. Nick D. was a huge help with showing me what the car offered, answering my questions and providing useful information. I would definitely recommend visiting this location and having Nick help you out! The entire process was smooth and I was kept informed on the status of my car coming from Germany which was great.

  Adriana Monterroso
a week ago
My recent car purchasing experience was elevated by the exceptional treatment we received from Erick, the salesman at the BMW Fairfax. From the moment we stepped onto the lot, we were greeted warmly and made to feel valued as customers. Unlike other dealerships where salesmen can be pushy and overly eager, we found a team that balanced professionalism with genuine care for our needs.Our salesman, Erick, took the time to listen attentively to our preferences and requirements. He guided us through the various options available without any hint of pressure to make a quick decision. Erick was incredibly knowledgeable about the cars on offer, providing valuable insights that helped us make an informed choice.Throughout the process, Erick remained patient and accommodating, answering all our questions thoroughly and ensuring we felt confident in our decision. Erick and the finance associate went above and beyond to make us feel comfortable and supported, which made a significant difference in our overall experience.Furthermore, Erick and the finance associate were transparent and honest in their dealings with us. They provided clear explanations of pricing, financing options, and any additional services available. There were no hidden fees or surprises, and we felt reassured that we were making a sound investment.In the end, Erick's exceptional customer service made our car-buying experience memorable. His professionalism, friendliness, and genuine care for our satisfaction set him apart. My husband and I left the dealership feeling excited about our new car and grateful for our positive experience. We highly recommend this dealership to anyone in search of not only a great car but also outstanding customer service.

  Walter Lewis
2 weeks ago
We worked with Alex to finalize a lease on a new BMW on March 28, 2024.. He was incredibly knowledgeable about the car's features as well several purchase and lease options. He is also a very personable guy, which made it easy to work with him. Cameron set up all of the technology in the car for us. He was also well versed on everything and incredibly patient with us. Financing was a breeze! Great experience and really excited about our new car!

  Christine Miller
2 weeks ago
Erick was fabulous! He was helpful, patient, and knowledgeable. We appreciated the time that he took to explain everything to us and guide us through the purchasing process. Even though the dealership was busy, we felt very well taken care of and informed every step of the way. We are extremely please with our purchase and would highly recommend Erick and BMW of Fairfax.

  Louela Ndjoubi
a day ago
Karim was so great. He is a excellent seller and has amazing customer service skills. He is knowledgeable and accommodated our car to our needs while giving us the pros and cons at all time. He gave us the freedom to decide ourselves.On the other hand, the financing guy was on another level: he was pushy and got upset whenever we were telling him that we will not add what he had to offer to our package. I know you guy have to sell insurance but his approach was just to rough. Also we refused to let me pay more than $1000 with credit cards unless I get their insurance. That was weirdOnly for my Interaction with Karim (the car seller) I will give 5 stars but the financing just need to do better.

  Monica Tonyin
a week ago
I have always dreaded the car buying experience because it was always tedious, time consuming and you leave dealership feeling like you did not get the best deal.This time around is the best car buying experience I have ever had. Neal R. was upfront with me, no gimmicks. He was very professional, patient and friendly. My friends who went with me were also very impressed with the level of customer service we received.The financial guy Souli? (can't remember the spelling of his name) was also great. He worked with me to ensure I got my dream car.I would recommend this particular dealership to family and friends. In fact, I have started doing just that. I had visited another BMW closer home but I wasn't impressed enough to buy from them.

  Felicia Graves
4 days ago
Great customer service. Despite not being able to leave with a vehicle, we experienced great customer service from everyone that we encountered. It was very refreshing after having a horrible experience at BMW of Sterling. Client Advisor, Erick Bautista, was very helpful and professional. We will definitely return and recommend others.

  Steven Chhem
5 months ago
I recently visited BMW of Fairfax. When I arrived I was met by Erick and talked to him about a car I was interested in. He answered all my questions, was really friendly and didn't come off as the typical used car salesman that you meet. He was straight forward with me and didn't pressure me into a sale. He made the car buying experience a breeze and ultimately I bought the car and got a great deal. Next time you're looking for a car I highly recommend BMW of Fairfax and ask for Erick Bautista! Here's a pic my new used car

  HAMAD MALIK
3 days ago
We had a fantastic experience at this dealership! Nick was friendly, knowledgeable, and went above and beyond to make sure I found the right vehicle for my needs. The financing process was smooth and easy, and I never felt pressured to make a decision.

  Albert Santiago
4 weeks ago
The team in Fairfax are amazing friendly people, very professional and accommodating. They welcome you like your family. This is my 3rd car with them and the service gets better and better. The client advisor James is an experienced professional and has become a friend now over the years.

  Michael Lawrence
a day ago
This will be a long review with my experience with BMW. I bought a 2021 bmw X1 brand new back in 2021. Here recently I ve been having major issues with my car first problem rear differential went out costing 5k to replace. Car had a total of 64k miles. Luckily I had extended warranty or else the repair would have been out of pocket. 2 months later a part within the turbo went out, costing approximately 1800 dollars to repair. My separate extended warranty covered the cost. The car has been serviced by BMW since I initially purchased it. The car is driven well and maintained to top standards. This is my first experience owning a BMW, BMW emphasizes that they are to move people with products that evoke emotions. Not from experience I will likely trade my car for Honda or Toyota. This is only vehicle that s I ve bought em brand new with serious issues with it. The price you pay for unkept should reflect the reliability of the car. I will say one great thing is Erica service advisor she has been the best customer service representative to me each time I came for my car service. Her level of commitment to ensuring I had everything I needed was impeccable. She deserves recognition from her leaders on how well of job she does. I was also approached on possible trade in with some assistance but due to current market conditions I would be at a lost with all that is happening. I want others to seriously consider researching their car of choice to determine if it s the right fit prior to buying because after the 50k warranty it seems parts break sporadically and occur charges that will eat at your pockets.

  Yunhan Liang (Angelica)
2 months ago
Fantastic experience there! My sales PJ provided patient and factious services. The staffs are very kind and will help you step by step to solve the problem and will talk to you about interesting contents. I would recommend this store next time a friend is interested in buying a car!

  Lexie Doud
2 days ago
My 2024 BMW X7 has been in the shop for 10 days. It only has 500 miles on it and we still don't know when we're going to get it back.Follow up to my post last week. My car has now been in your shop for 18 days and still isn't fixed. We only owned the car for 16 days (6 of which we were out of town) before it had to be towed away. It's now been with you for longer than we had it. Konrad did indeed reach out. The one star review is a reflection on BMW, not Konrad, he is doing the best he can. All of the excitement and fun has been sucked out of this experience. It's far from the luxury experience we envisioned and expected at this price point. We don't even want the car anymore!

  Barry McFadden
2 weeks ago
Alex Zelkin (Client Advisor) and Zen Mani (Finance Manager) provided me with the BEST and fastest car buying experience to date!!! OUTSTANDING customer service!!! Both gentleman are very informative and had all the answers to my questions. When I arrived, Alex immediately got me all set up to test drive the vehicle of my interest. Upon my return, we sat down and he move me through the process of purchase seamlessly (NOTE: He has also been VERY quick to respond to any questions I have had since my purchase by email and phone!!)...I headed over to Zen, who provided me with the best options on warranties and his experience of being a BMW owner, gave me great ease with my purchase. I asked him if he would send me all signed documents via email, and before I got home, all docs had been sent!!If you are looking to purchase a new vehicle I IMPLORE you to ask for Alex and Zen!! You won't be disappointed at all!!!BMW of Fairfax has is in a great location, easy to get to, offers a large selection of superb vehicles and you will be surrounded by a wonderful and knowledgeable staff!!!

  Paul Yoho
a month ago
Throughly pleased with the experience my family and I had at BMW of Fairfax. Our sales rep was Erick and he was great! He made the whole process simple and made purchasing our first vehicle since losing our longtime family car in an accident stress free. Highly recommend this place if you re in the market for a vehicle.

  sblakc
4 months ago
Absolutely amazing service with a highly experienced team. I drove 300 miles to purchase a car from this dealership and it was the best experience. Everything was ready for me when I got there, they knew exactly what to do and went above & beyond to make it simple and easy all while being extremely thorough. Both the sales representative and the finance manager were very smart, experienced and thoughtful. This is the gold standard for customer service. Thank you BMW of Fairfax.- Neil

  Jacqueline
3 weeks ago
my husband and I have both purchased a vehicle from here. Nick is absolutely amazing. He always makes us feel like family. The whole team is so caring! Zen in the financial side is so nice and so willing to do whatever he can to help you out! the whole experience is 10 out of 10.

  Chrissy Jecklin
3 weeks ago
Servicing my X3 was a breeze here. There were a ton of appointments to choose from that did not require weeks of waiting. Walid was my service advisor and was polite on check in and kept me updated throughout my service. The waiting area was clean, plenty of seating options, and snacks and beverages available as well. My appointment took less time than anticipated. I look forward to continuing to use BMW of Fairfax for all my future service needs!

  Jan M
3 weeks ago
Recently, the BMW Service Center fixed a car door that another non-BMW service establishment replaced but didn't properly attach, resulting in over 2 inches of water having leaked into the rear floor board, soaking the carpet. In the meantime, I had issues with my insurance co, which put the repair on hold for several weeks. One of the service managers and Dena, my service rep, regularly communicated with me with status updates and were very understanding with the delays imposed by my insurance co. They gave me a BMW loaner car and let me keep my car on their lot as long as necessary. It is a pleasure dealing with the personnel at this service center. Not only do I trust the repair work, but I enjoy dealing with them. They are very professional in a time when establishing relationships and trust are difficult to come by.

  Diane Mahoney
2 months ago
Once again, our experience at BMW of Fairfax was outstanding!Mike Walker and his team were so on top of their game!Erick, James and Ferod were great to work with on another purchase at BMW of Fairfax. Smooth sailing from beginning to end. Have been a customer for many years and would never go anywhere else! First Class operation!

  Edward Bucaj
5 days ago
Thank you Erick and Zen for all your help with our purchase. Your caring and efficient approach made the process very easy for us and we made it in time for an early dinner. I'll definitely recommend your professional and friendly services to my family and friends. Keep up the good work!

  Ren Mabesa
3 months ago
Awesome experience with Fairfax BMW - team is so very helpful and always offering advise and things to take advantage of. The whole experience was very pleasant. No stress, no aggressive upselling, - I felt like they truly cared about me as a person rather than as another sale to beef up the numbers. Our Client Advisor Alex was exceptionally helpful and made everything so seamless.

  Shahid Habib
3 months ago
I recently purchased a BMW X5 from the BMW of Fairfax, Va. My sales manager was Alex Yakovlev. I was very impressed with his knowledge and demeanor. He took his time to go over the details of the car and patiently explained everything. I would recommend him for others to reach out to him for their future purchases. In summary, Alex is excellent and knows his business. He was very professional and a pleasure to deal with him.

  matthew cobb
2 months ago
Great service and great experience! I drove from Pa to Va to purchase a 2023 m2 and trade in my 2018 x5. Erick s communication with me via phone and text was exceptional. This was by far the smoothest car purchase I have made. If you are looking to buy the Ultimate Driving Machine with the Ultimate Customer Service BMW Fairfax is the place to go!

  Chris Feeley
3 weeks ago
It was a great experience working with BMW of Fairfax (VA). We have now purchased three new BMW's from Fairfax, VA. My BMW representative, Alex, was extremely knowledgeable about all of the BMW vehicles on the lot, but especially the 2024 BMW MR Competition I recently purchased. Ale gets 5 stars for being a great salesperson.

  Candita Sabavala
a month ago
BMW of Fairfax, and specifically Neils, made my first time experience with purchasing a BMW so much fun! I felt very much taken care of, and got a lot of personal attention to ensure I felt comfortable in my new car. They worked with us every step of the way, and I highly recommend this location to anyone looking to add a BMW to their family.

  Henry Tater
a month ago
James (salesman) was Great! He was very helpful, knowledgeable & honest! He made sure I was fully satisfied & happy with the purchase of my X7. Fairfax BMW is without a doubt the Best of all the BMW dealership I ve dealt with!

  nikki roland
3 months ago
The Team at BMW of Fairfax really took care of me with the purchase of my X5 xdrive 40i. From start to finish my guy PJ went above and beyond. I originally visited to check out a vehicle I saw online, he made sure he located the vehicle although it ended up being sold earlier that day lol. I returned 2weeks later to see him and made a purchased that I love. PJ was patient and if it was something he didn t know he went and got the answer and never made me feel pressured or rushed. I will definitely recommend anyone I know in the market for a vehicle to visit PJ and the team at BMW of Fairfax.

  Sam Ousri
3 months ago
Nick Delaney worked with me and it was an amazing experience. I came in to purchase a new M4 and was a little off put by how I was greeted by the front desk Lady but from the moment I was in the care of Nick it was an absolute pleasure. The level of professionalism he displayed was unmatched, he was super helpful throughout the entire process and was an absolute delight to work with. He is the reason I bought the car and I am so happy with how everything turned out.

  Tuan Nguyen
a month ago
I recently had the pleasure of working with Erick Bautista during my first BMW purchase, and I couldn t be happier with the entire process. Erick s professionalism, transparency, and dedication truly set him apart.Throughout the sales journey, Erick demonstrated a deep understanding of my preferences and needs. He patiently guided me through the available options, ensuring that I found the perfect car that aligned with my requirements. His attention to detail and commitment to customer satisfaction were evident at every step.What impressed me most was Erick s transparency. He provided clear information, answered all my questions, and made sure I felt confident in my decision. It s refreshing to work with someone who genuinely cares about their clients satisfaction.I look forward to future interactions with Erick. His expertise and friendly demeanor make the car-buying experience enjoyable and stress-free. If you re in the market for a BMW, I highly recommend reaching out to Erick Bautista.Thank you, Erick, for making my first BMW purchase memorable and exciting!