Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Judy Bledsoe
3 weeks ago
I can always trust my Goodyear service associates! They have become my "security blanket" over the many years, when it comes to servicing my vehicles. They are extremely reliable and trustworthy!They have always had very friendly staff.Sincerely,Mrs.Judy Bledsoe

  Timothy DiNoto
a month ago
Paperwork took some time but once they got it in the shop it went pretty quick! They did a good job clearing all the sensors and resetting them!

  Cynthia Marek
2 months ago
I made an appointment for an oil change and when I went they couldn't find my appointment. I waited 3 hours to try to get fit in before just leaving. I am extremely disappointed and most definitely do not recommend this business.

  Dale Gamboni
3 weeks ago
The people at Goodyear on Mount Cross are awesome. Great service caring and honest pricing. Thank you for taking care of my truck.

  Paul Loomis
3 months ago
They did not have my tires I needed 4pm the day I went in but they had me in the next day around 11am, and took care of everything. The place was busy but they get everyone in in a timely matter.

  Ashley Hairston
3 weeks ago
Made appointment for brake check and end up having to pay for the check up , no parts or anything else, when it clearly states on the wall at front desk free

  Michelle Gamboni
10 months ago
If you are looking for a shop that is honest, knowledgeable and professional this is the place to go. We don t live in this area and found ourselves needing new tires. Gold, Robert and the entire staff were AWESOME. They gave us choices and were very patient in explaining exactly what we needed. They worked very hard to have our vehicle ready the same day. Great prices, great service, great people.

  Nicole Cortezzo
11 months ago
I was traveling from out of state and had oil trouble. I was traveling to see a loved one in hospice and my time was precious. The store manager, Gold, took me in immediately, fixed the problem and sent me on my way in little time. I greatly appreciate the kindness, professionalism and knowledgeable attention that I received at this location!!

  Jenelle Terry
a year ago
Phenomenal service! Quick and thorough. They took my car in the same day on short notice and quickly got me on the road again. Christopher and the assistant manager provided excellent customer service and I will continue to bring my vehicle here.

  Deborah Pettiford
a year ago
I took both of my vehicles in for oil changes and they needed some extra work. The guys were great. They called me explaining everything I needed. I told them what I wanted and what I didn t. (I had a wiper at home). They did the work had me in and out in no time. The waiting room and restroom CLEAN!!!! When I tell you I m HAPPY anyone that knows me KNOWS

  The McRican
2 years ago
Excellent experience from start to finish!I work for a certain company so I have a work van, and I needed tires, an oil change and a state inspection. I called a few days in advance and they were able to get the tires that i wanted, then when they came in I was able to get an appointment that same day. They worked with my schedule, and when I was having issues with the company that we do our maintenance through, David stayed on the line with the company to make sure that everything went smoothly. The tires are awesome, the staff was friendly and helpful, and I will definitely be bringing my vehicle back in the future! Thank you guys!

  lisa wilkinson
a year ago
Christina Jackson was so helpful in helping me on phone and super nice in person. A gentleman waited on me and I didn t get his name but he was super!! They smiled, greeted, explained to me things that were done and very informative. I would recommend them to anyone in need of tires or maintenance!!

  Xavier Dotson
a year ago
Poor service! Shady buisness. My wife took our commuter car there to get ac work done. It's been there twice for the same issues. We have spent over 1,000 in repairs and still having issues.This company is not trust worthy or reliable. I can't speak on other people's experiences. I can speak on my family's personal experience with this company. I wouldn't recommend none to this Shady shop. That's the new name. Shady repair Shop! They take people's hard earned money and not fix the repairs to your vehicle. If this is not the case. Tell management to contact me and show receipts. We have ours.

  Monica Poppe
a year ago
The staff is very friendly and welcoming. They had to do quite a bit of work on my vehicle, but got it finished much quicker than I was expecting. Thanks for such great service!

  Manfred Wise
10 months ago
Fix your website. If you dont offer oil changes after 1500, shouldnt be able to book it online. I scheduled with you all to avoid burning PTO for an oil change. Now I have no choice but to sit in line somewhere, burn even more PTO bc your advertised service and actual service times dont line up.

  Karen Walters
a year ago
Loving my new tires. I'm always super critical about servicing my car or truck. CHRIS was in the Goodyear store on Mt Cross road. This was my go to store before Desi died. I think that's his name. He went above an beyond to get it done. Chris lived up to my expectations. Try him out if you need tires. Tell him Karen sent you. Lol

  Taylor Michelle
11 months ago
I have been taking my cars to Good Year on Mt Cross Rd for years and they are always so friendly and take care of any problems I m having with my car. I refuse to go anywhere else in town. 10/10

  Sara Kirkham (Personal)
a year ago
Every person working here went above and beyond to accommodate my situation and showed kindness to me and my family waiting on my vehicle. Felt like I had been going there for years... although I was a stranger from another state! Thank you for a great experience!!

  Sandy Hargis
9 months ago
We were from SD and had a 0roblem with our AC. The people here were very help, provided great service .they went above and beyond. We were blessed by then

  Marcus Swift
2 years ago
Everyone was very helpful and knowledgeable especially the gentleman that waited on me. The repair guy even spoke and greeted me when he returned with keys. Nice to see good customer service still in practice and also the most important thing is that they got me taken care of and out on the road in a very reasonable amount of time. Will Definitely recommend to others and will be back myself.

  Leon Bass
a year ago
I have been a satisfied customer for at least 15 years, purchasing tires for three different suv's.So since Goodyear had done right by me over the years, I decided to send my 21 year old daughter with her first car. Someone recommended the most expensive oil change they could offer, "Synthetic", knowing she wouldn't know the difference. Everyone knows once you start using Synthetic, you shouldn't go back to regular oil changes, so why suggest it? Guess I won't be purchasing anymore tires from Goodyear. Thanks900.00 worth of tires each trip isn't a good trade off for a Synthetic oil change.

  Angie Coe
a year ago
Poor customer service. No one greets you when you walk in and offers assistance. You can walk up to the counter and they won t look up to create eye contact. I ve been here for 2 hours for an oil change. 4 people have came and left since I ve been here. I won t be coming back.

  Deanna Gentry
3 years ago
Awesome customer service, speedy, accurate work. I called them while at another car shop because the other one told me I could not leave with my vehicle because it was unsafe. The man said he would lose his shop license if he allowed me to drive away.The people at Good Year said that sounded fishy. I told the guy at the other shop I couldn't afford the 1200+ dollar cost of fixing my car. I then took my vehicle up the road a few miles to Good Year to find out that the other garage had lied about what needed replacing at Good Year I got what needed fixing done quickly for 499.00. I love my Good Year. Danville Va.

  Allen Roberson
2 years ago
Friendly and knowledgeable staff. Mechanics know their jobs and they do it right the first time! Good selection of tires. Prices are competitive. I like having coffee and soft drinks available.

  Jason Wolf
2 years ago
Family is very important for me and the staff here treated me like I was part of theirs. Super friendly and knowledgeable. No reason to go anywhere else. I m happy that I brought my new truck for them to install some amazing Goodyear tires!

  Christy and David Smith
a year ago
WE CANNOT THANK THE CREW AT GOODYEAR MT. CROSS AUTO SERVICE CENTER IN DANVILLE, VA. ENOUGH!!! GOLD, DAVE, CHRIS, AND DANIEL WENT ABOVE AND BEYOND TO TAKE CARE OF US!!!!!!! AND THEY WERE ALL SUPER NICE ABOUT IT!!!!!!!On Friday afternoon, at 4:45 p.m., we had just placed an order on our Starbucks app and were headed to pick it up in the drive-thru WHEN OUR DASH STARTED DISPLAYING, BATTERY SAVER ACTIVE, AND THE BATTERY VOLTAGE GUAGE WAS SHOWING LOW VOLTAGE!!! We had gotten stopped at a stoplight about a block before Starbucks and didn t know if our car was going to make it. We quickly thought about the Goodyear Mt. Cross Auto Service Center, about two blocks away, and realized that they were going to close in about 15 minutes. I grabbed my cell phone and called them (I WAS ALMOST IN TEARS!). Gold answered and I told him what was going on and told him that we were going to try to make it there. He told us to come on and they would be looking for us. When we got there, they told us to keep the car running and they quickly got it into the shop to try to diagnose the problem. They had Daniel take me to Starbucks to get our coffee so I wouldn t have to cross the road in heavy traffic. Gold, Dave, and Chris stayed late to see what was going on with our car so they could let us know!! Since it was after hours, they needed parts, and the repair was going to take some time, we had to leave the car there.We were trying to get in touch with a family member to see if they could come pick us up when Chris told us that he lived near our address and offered to take us (me, my husband, and our son) home. HE DROVE US HOME!! HE DID NOT HAVE TO DO THAT!!!! (There was even a storm coming up and the wind was getting really bad as we were getting our stuff out of our car and loading up Chris car!!) CHRIS WAS SUPER NICE AND WE CAN T THANK HIM ENOUGH FOR THAT RIDE HOME!!!!!ALSO, MOST GARAGES WOULD BE CLOSED ON SATURDAY, BUT THEY ARE OPEN ON SATURDAYS!!!! So, they were able to get our car fixed and we were able to pick it up the next day, ON A SATURDAY!!!!!!! THEY ARE ALWAYS ABLE TO DO REPAIRS AND GET OUR VEHICLES BACK TO US MUCH QUICKER THAN ANYWHERE ELSE!!!!*******ALSO, IF YOU USE THEIR GOODYEAR CREDIT CARD AND YOUR TOTAL FOR YOUR PRODUCTS AND/OR SERVICES IS $250 OR OVER, YOU GET 0% INTEREST RATES FOR 6 MONTHS!!!!!! THIS ALWAYS HELPS US!!*******

  Venesa Wisniewski
a year ago
Amazing professional service. I normally wait while my car is being service. I was out within 2 hours of oil change and tire rotation.

  Cevallos Dominic
2 years ago
I let them know I need a oil change and that there are other possible issues and asked if they can take a look and let me know what it would before paying. They said the belt was cracking, BATTERY needs to be CLEANED, wipers were old and a Alignment. So I assumed they actually took a look at the car. I paid for the oil change and the belt for $200. I took it up the road to test drive and come back to head to work and the car SHUTS OFF at the light next to G.Y. I called them for help and they jumped it so I could take it back in the shop. Where they then tell me the battery is almost dead. Definitely a little Peeved with them for NOT checking my vehicle and if they weren't going to do it they could of said soo and I could of gone somewhere else that would of done what I needed.Thanks for not leaving me in the street but I could've avoided it if they did a full check like I originally asked.

  Brenda Miles
8 months ago
Just got the fastest oil change I have ever received at this store. Customer service is top knotched!!!!

  Zechariah Bennett
4 years ago
First I got shafted on price - $90 for a state inspection and the replacement of two lights. They tell me everything on the vehicle is good. Then I discover the turn signal they replaced now blinks three times the speed it's supposed to be, and the brakes they just inspected fail while my sister drives. Once they properly fix everything they messed up I am not planning on coming back here.