Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shadowlore Dragonkin
4 weeks ago
The store itself is as you'd expect, just your average car parts shop. The staff though, that's where they shine. Knowledgeable with or without their computers nearby. Went in for a battery swap, I dropped a bracket in my engine compartment... the dude helping me went above and beyond. He spent the better part of 20 minutes squeezing his arm down until he finally retrieved it for me, this is AFTER we failed to get it with a grabby claw. Excellent staff!

  Garrett R
2 months ago
I failed an inspection for wiper blades and a low beam headlight, came here for parts and they were very helpful. Can't remember the name of the first gentleman that helped me but he got me setup with blades and the bulb I needed. He even offered to put the new blades on and showed me how to do it for next time, incredibly helpful. I went back the next day because I decided I wanted to return the 1 bulb for a pair of better bulbs. The lady that helped me with the exchange and picking new bulbs was also very helpful. Would absolutely recommend this place and I'll be back when I need more parts or advice.

  Patricia Moore
a month ago
It Trully is great to be able to walk in and get the help you need and also they will change your battery out forts free after you have paid for it they will do a Dianostic on your vehicle to see what's making your vehicle run ruff and if they can't get the part for you they will check to see where you can get it!! Thanks ADVANCED AUTO PARTS FOR HELPING ME !! PATRICIA MOORE!! ORANGE VA

  Pamela Budd
2 months ago
Went in Culpeper store chase waited on me he was very rude on his phone while waited on me very bad expierence

  KC Adam
8 months ago
Traveling from Luray to Maryland we had truck problems. We stopped at advance auto in culpeper. My husband went in and ask for some help and James Y. brought out testers, check out the truck determined alternator was bad, had the replacement in stock, and helped us find a mobile mechanic to changed the alternator. James was awesome, great customer service, thank you.

  Cindy Lunceford
11 months ago
Went into the store today and stood at the counter while everyone was in the corner talking with their backs turned.. one guy said was I ready and I said yes and he got someone else to come up to help me.. then when I called the store I was put on hold 5 times!! the first two people answered asking if I could hold and I said yes and then they just kept putting me on hold.. I finally hung up and called somewhere else.. both of these experiences have put me off going there again..

  Francine Cropp
7 months ago
The counter person was awesome. I had to get a battery had no clue what to buy. Between him and my daughter they figured it out.

  Nate Peavy
8 months ago
Good evening everybody. Like the Bible says "through knowledge," a man increases his strength and I was certainly weakened by the lack of knowledge pertaining to how to pinpoint what was wrong with my car. However, David came to the rescue by first narrowing down the exact code I needed and then proceeded to explain thoroughly the possible things that could be wrong and the most cost effective way to fix it. The knowledge he gave me was very well rounded and he didn't sugarcoat the cost of repairing it. Great job David. Dios te bendiga

  Yvonne cj
a year ago
My truck's key fob was beeping the horn and repeatedly locking the doors!UGH!Went to Advance Auto and got friendly and knowledgeable help...shared his opinion about the best deal on replacement batteries, too!After explaining the company's policy against him opening it for me...he showed me how to change the battery and let me use the micro tool I needed to open it right there in the store.(I'd rate it as 5 except that he'd not known there's a tiny screw holding the fob together.)

  Wanda Perrott-Dobrai
a year ago
I had the worst experience today in your store. Only 1 employee at the counter while many others we standing around in and outside the store. The guy at the counter tried to help but he was unsuccessful he couldn t cross reference a spark plug but I don t believe he put much effort towards helping us the phone was ringing and only the guy helping was answering. I now realize why help wanted was on the front door.

  L M
7 months ago
Thank you , John and Justin for changing my battery today appreciate your great customer service.

  Dusty Broyles
9 months ago
Went in there and had help right away. Marvin looked up the part that I needed and gave me a discount, I will diff start going to that location for all my automotive needs.

  Andy Kujawa
3 years ago
Great selection and prices, really helpful and friendly staff, always willing to order a part or call around for you if they don't have something in stock. They've made some great recommendations for fuel cleaners and wiper blades as well.

  Caron Higashi
11 months ago
Kenny was super helpful! He answered all my questions and was very nice to deal with.

  Mary-Ann Kellogg
2 years ago
The gentle who waited on me surprised me. He asked what I needed and for what. I told him and he said OK. I was like what... your not gonna go and double check and make sure the vehicle infos correct. Lol!! Other places have in the past years. Thinking to myself I bought the vehicle so I ought to know what it is and I drive it and pay for the gas so I ought to know if it's a V6 or V8 are turbo or even a 4 banger.

  Rena Beana
4 years ago
Brought my old battery to the store, it was heavy. Someone from the store came out and got it and put my new one in the car for me as well. Excellent customer service! Super knowledgeable, friendly...They have my business.

  Stephen F
2 years ago
Good store and staff. Always a quick and fast visit when I'm in. Not sure how knowledgeable the staff are as I usually do online pickup or know what I'm after but they are always friendly.

  Craig Hovey
5 years ago
I love Advance Auto and it is the only auto parts chain I deal with. Unfortunately this particular location is not typical of the chain. I was told by Judy that I couldn't get a refund on a part they had sold me even when I needed to buy the correct one for over twice the price of the wrong part. I went to the location At Salem Church, where I was taken care of without any problem at all.

  Sharon Lambert
6 years ago
Always so helpful and courteous. As a woman it is very refreshing when dealing with auto related issues to get treated with respect. Culpeper and Fredericksburg locations have been very good to me over the past 17 years.

  Peggy Knowles
a year ago
It's fine just not the place I'd go for if your trying to find hard to get parts

  Salvatore Albanese
5 years ago
Steve the manager was very accommodating we determined that my wiper blades were defected and he replace them for me. Thank you so much Steve it is well appreciate it.

  Scott Anderson
2 years ago
Got there half hour before closing. Staff was super friendly and even gave me some good advice that I used on my car and it worked!

  Mr Jackson
9 months ago
Very knowledgeable of vehicles and the necessities that they require...love it

  Felicia Holley-poole
2 years ago
The employees are so helpful (and the one who helped me was funny af) their prices are decent as is the quality of their parts

  Harold Finch
2 years ago
I went in today, July 4th, Steve helped me with the questions regarding replacement of my battery.Great HelpTim.G

  Victoria Claveloux
3 years ago
The gentleman working were super friendly and helpful!! We will be using only advance auto from here on!! You guys rock. Thank you for being so friendly and helpful!

  Heather Lunceford
5 years ago
Service was fast. The person helping me didn't even complain when he had to change my wiper blades in the rain.

  J BK
5 years ago
The sales associates are very helpful. Although the store is outdated and could use a remodel. To match the associates that are very helpful and friendly.

  Catherine Morris
3 years ago
Husband loves this store. Has pieces that are needed as well as good prizes and great customer service

  Bob Moss
a year ago
Waited 20 minutes for help when they had 7 employees there and only 3 customers.