Loyalty Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tracey Greene
4 months ago
So I decided I was going to drop into loyalty Nissan in Chester. I had a recall on my keys to my Nissan rogue so I decided to bring them in and have them changed over. Upon walking in I came in contact with a gentleman named Zack. And when he spoke to me I was instantly drawn by his polite nature. Well after I got the keys done I went and I spoke with him and he said that he could help get me a car that I would be happy with. Well I ended up walking away with a car well let's just say driving I mean. Let me tell you this young man was only 21 years old I think that's what he told me. Very very kind very polite very attentive very knowledgeable in his field. He's new to the loyalty team. I was very impressed with this young man. Never once did I feel pressured never once did I feel like oh I need to get up and out of here. Some sales people can be very aggressive with their approach I have experienced that before. I'm just so grateful that I got to meet Zack and that he is now a part of the team at loyalty. I believe you all are blessed to have that young man there and that he will be a major asset for your company. I really want to thank all of you for the kindness shown to me. Each part of the team that I encountered were kind. I felt very valued by this team. I just want you to know a great team of employees. Zach deserves some perks I don't know if you offer perks for team members but this kid he deserves I don't know what kind of treats you give your employees but this one here he's a keeper. Thank you Zack for treating me with such kindness and respect. And for helping me get the car that I wanted. Ms Greene

  Julie Trueman
5 months ago
I will tell you that they have some untruthful people working here. They brake your stiff and blame you and try to get you to fall for their lies. Then when you catch it and they broke your vehicle part and now I will sue. Your confession doesn't help, you already lied. To bad. I loved this place but don't like lies. Not good for business guys. Truth wins

  Mary Pisney
4 months ago
Brian Johnson in automotive service is wonderful. He keeps me on track with my car tuning and fixes. I truly appreciate his honesty and helpfulness.

  Andrew Stark
2 months ago
I shouldn't have to pay $6,000 for a car that the model 2013 to 2015 Nissan rogue that has bad transmission in those cars are on recall and I feel that shouldn't have to pay for your mistakes. I'm going back to driving Honda's again !

  Lasenior Bryant
a year ago
I had a VERY quick and easy purchase of my gently used 2019 Nissan Rogue, with Hassan. He went above and beyond to make sure my husband and I were happy with our purchase! I totaled my previous vehicle because someone who got their license out of a Cracker Jack Box, thought it would be a good idea to bolt across 4 lanes of opposing traffic to go to a Little Ceasar's Pizza.. But, Loyalty definitely takes care of their customers like a good family does. Karen did an amazing job in finance, making sure we had every perk you could get, and we thoroughly appreciate their time, thanks so much, I LOVE my new vehicle!!

  Christopher Paul
a year ago
It was a quick stop for an estimate, was in and out in less than 30 minutes.Used them before for hail damage on my Camaro. Great service and great workmanship.

  Stephen Hudson
a year ago
Great place, great staff from sales to service. I have purchased my second vehicle from Loyalty Nissan and I'm sure when I need another I will return here.

  Connie Sexton
4 years ago
Shaun and Ron made it happen! Love my exactly what I wanted Volkswagen Atlas! Perfect addition to my Volkswagen family! They did everything they could to make this deal happen! I highly recommend!

  Livia Reznik
5 months ago
Tarik and Tre are amazing.They are welcome and helpful and kind.I return again for future business.Thank you

  Cat H
4 years ago
Waited over 3 hours for finance. Then even though we are active duty, refused to license in another state which we were told would be no problem.

  Kimberly Eley
2 months ago
I didn't get the service or offer on the car that I wanted so I went to Haley Toyota on Midlothian.

  Charles Harris
4 years ago
Great staff and great people to work with. Very grateful to be an employee here at Loyalty Nissan and work for a great company that has made me feel like family. Seeing a lifelong career with this family of dealerships.

  LadyJae T
a year ago
I must say the manager Mr. Mike certainly displayed great leadership. I had a challenging experience however he turned that experience around and for that, I appreciate the service I was provided. I am driving my car to monitor the success of the service I received. Historically I've assumed that going to the dealership, all would be well. I no longer trust that. No matter who service your vehicle be sure to drive it regularly before the warranty of that service expires. More than anything, I would return to this Nissan location to have my vehicle serviced.

  K H
a year ago
Very nice dealership, Sergio was our salesman. Very nice young man. We had ordered a new Toyota hybrid and we're taking delivery on that morning. It took nearly 3 hours to conclude the transaction which seemed odd since we were not even financing. Sergio change plates from our old car to the new car and prepared all the paperwork and tell handing us over to the finance department. Which again seemed odd since we're not financing. The pitch was regarding the unlimited loyalty program which is basically an long-term automobile maintenance policy. At $3,695 but we declined. That might be something for some folks to purchase but for me it seemed to be overkill. I would definitely recommend this dealership and this young salesman. The physical part of the dealership was also very nice and comfortable.

  isisdragoness1981
a year ago
Awesome besides one employee who tried to tell me bullying made people stronger everone was great. My sales person was quiet but found me the perfect car. And the financing team knows not only money but xmen. Sounds stupid but I was anxious about buying my first vehicle. He put me at ease 100%

  Monica Byrom
3 years ago
Ben & Ryan were very nice! Social distancing & face covering. I really appreciate that. & I bought a car I love!!

  Barb Hite
2 years ago
Bought a new 2021 Nissan Altima SR turbo...nice car.

  Lois Withers
10 months ago
Went there to sell back my 2020 VW Tiguan. Gave a fair price and smooth transition. Loved driving it and it's safety equipment it came with.

  Kimberly Stockton
2 years ago
Took over 30 days for the service department to change a flat tire. Took them so long that the cars battery had to be jumped when picking up the car. The battery is less than a year old. Do not recommend. My service manager would not call me back, and he voicemail was always full

  Melissa Davis
2 years ago
I took my 19 year old stepson here to purchase his very own first car. Wynn was our sales woman and she was so absolutely amazing from start to finish! I absolutely recommend her and the dealership! :)

  Vonettia Calloway
3 years ago
Great Service, plenty of options and beautiful Christmas decorations!

  Shervi Barnes
3 years ago
Service today was great! In for a Oil change and inspection and was out in about 40-45 min to include check-in and check-out. The service staff was very relaxed and calm while enjoying their soft tones. Wow, this is a change from when previous service manager was there. Keep smiling and providing A1 service.

  Sterling Narron
3 years ago
Excellent service knowledgeable employees can't wait to go back

  Marvin Johnson
a year ago
Bought my 3rd Toyota from loyalty. Loyality for life. I give 5stars. Wayne Epps made my car buying very comfortable and enjoyable. Im sending out recommendations.

  Deborah Pollard
a year ago
I went in for an inspection and oil change - also asked if they could wash it, which they did. However, I did NOT want anything extra done since either I or my son-in-law could change and replace the Cabin Air Filter and Aur Filter. I am retired, don't get a lot of money each month and have quite a bit of medication to purchase each month due to chronic asthmatic bronchitis, COPD, and Type II Diabetes. The total of nearly $300 is going to cause a HUGE problem for me financially. I honestly do not know if I'll EVER bring my vehicle to Loyalty again!

  Angela Harris
4 years ago
I am very pleased with the service I got from Priority Body shop. Jahsend and Leslie were attentive to my situation with my vehicle. They kept me informed every step of the way. I truly appreciate that aspect of the service. The body work was on point. As matter of fact, the car looked better than when I purchased it. Thank you guys!

  christie shields
2 years ago
Awesome car!!! Thank you Chad, Kate, and Ron!!!

  DJ Patel
a year ago
Was very badly treated by the Sales manager so went to Honda and bought a Honda Accord. Because of the strong bargaining sales manager got angry with us and said get out of here. Very bad experience. We felt insulted. Not a good idea to go to this dealer.

  Austin Wells
3 years ago
Best experience I've ever had at any Automotive Companies service department. The lady that helped me was one of the nicest people, she got me a rental car at no charge and I didn't even know that I could get one. Super nice and very very knowledgeable and made my experience quicker than any I've ever been through. She is definitely an asset to the company and I hope that they know it .

  Matt Barnes
2 years ago
Some of the staff are polite, others tend to act as if they are better than the world. We bought a truck here "like new" owned only by the dealership and it has had issues at 7k miles. Even Nissan's warranty line is on our side. The transmission down shifting felt like we were rear-ended. Acceleration feels like your trying to pull a concrete block.But they remain stuck in their head that the hard shift and high revving transmission at low speed or normal acceleration is "normal with these transmission" the truck has less than 15000 miles, rusted rear differential, rust in & under the bed, crackling speakers, rusted exhaust system, rust on the rear bumper... we love the truck. But aren't too happy about the dealership...They claim they honor and support the military, but then treat them as if they are ignorant money bags...