Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Steve Guilford
a week ago
On a random Friday afternoon, I scheduled a state inspection with Carlton's Auto Service on their website for just a half an hour later. Pulled up, walked in, cozy seating area with bottled water in the mini fridge, some good tunes and a few things to read, including a cool ABC book for kiddos! They took my keys, did what needed to be done and got me back on the road in no time. Couldn't ask for more, Thanks!
Linda Stagner
a month ago
My husband and I have used Carltons for over 20 years. They have always provided great service. We recommend them to anyone needing quality car service from someone you can trust and at a reasonable price
James Love
3 weeks ago
Carlton s helps keep our vehicles in great condition from simple maintenance to major repairs. I have had nothing but great experiences with this shop.Honest, professional, dependable service and advice.
Jennifer Francis
a month ago
All the was amazing and super friendly. I am definitely bring my cars back for any work that needs to be done. Thank you for everything.
Stephen Crittenden
5 months ago
What an amazing experience!!! Broke down in Richmond on vacation headed to the beach. Nissan dealership (I won t mention names) tried to charge me double for the work done. Jason and his team jumped on it fast and professionally as always!! Wouldn t take my vehicle anywhere else. I live in Waynesboro, Va and will drive there for future work. Great job guys, I thank you for your professionalism and fair prices.Steve Crittenden
Sharon Eckenrod
8 months ago
Definitely recommend Carlton s. Nice, trustworthy people, reasonable prices and fast turn around on repairs. I ve brought a couple vehicles here over the years and will continue to bring any maintenance and repairs needed. It s comforting when finding owner operators with integrity to know when the work is done you have no concerns you are good to go, that s what you ll get here at Carlton s.
Giancarlo Passalacqua
10 months ago
Yes, totally satisfied with the service there, my car is running really well feeling strong and secure again they make sure that I m in no danger in my cars. They take care of their inspections correctly without unnecessary repairs. Had swaybar links replaced my car feels Secure again in the way it feels when driving.Carlton s is always good to me and respectful. I never feel ripped off or on unsatisfied with my service there. Ever real people real life! Thank you for giving me a place to go to over the last 15 years or more that makes life easier and more productive.
Darlene Garner
9 months ago
I took my truck in for an inspection and they told me I needed over $1200 in repairs. I agreed to get it done because I ve heard good things about this shop. I had them hold off on the work until I could get my warranty information and took my truck in the meantime. I called back the same day to provide the information and was told someone would call me back. I never got a call back so about a week later I called again, got no answer, so I left a voicemail. They never called me back so I assumed they did not want to do the work. I had to take my truck somewhere else and this new shop told me I only needed a brake light and charged me $17. The new shop very well could have taken advantage of me because I was already expecting to pay but they didn t. Now I have a distrust with Carlton s and a new shop that I ll be going to from now on.
Doug Kirchoff
a month ago
Excellent quality of work, great communication! Top notch service- hands down!!!
Kevin Brady
3 months ago
Been going for years, even before they updated the exterior. Always got great service and low prices
Nat F
a year ago
The previous shop that I used for over 20 years lead me to believe they were repairing my vehicle. My vehicle sat for over 3 months outside. I picked it up and took it to Carlton's. They had it for 6 weeks. They found so much that needed to be done. I said do what you need to do to make my classic run. When I picked it up, it was like I was driving it off the showroom floor. 5 star service. I will return to them.Services: Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Auto exhaust system replacement, Brakes, Auto maintenance, Auto brake replacement, Oil change
Sophia HOLLYWOOD Mason
7 months ago
It is always a pleasure everyone's friendly Plus Mr Roberts has always been a good mechanic and very thorough couldn't ask for anything better or a pleasant place to take your vehicle.Service: Vehicle InspectionService: Vehicle Inspection
BarbJo
a year ago
Every vehicle I ve owned since 1994 has been serviced by Carlton s. I ve always been treated kindly and very fairly and made to feel like I m a priority. You can t ask for a better group of people!Services: Auto water leak repair, General repairs & maintenance, Engine repair, Brakes, A/C installation & repair, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Oil changeServices: Auto water leak repair, General repairs & maintenance, Engine repair, Brakes, A/C installation & repair, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Oil change
Bernadette
2 years ago
Carlton's is the best. They've done my inspection and some general repairs, which was great in itself - timely and quality work, excellent price, and wonderful customer service. When my father's battery died due to massive corrosion, we had it towed to Carlton's and they fit us in the same day, checked and cleaned everything, and replaced the battery. I cannot say enough good things about the people there, from Sherri at the front to everyone in the back, and the work they do.Services: General repairs & maintenance, Battery
Ginny Radcliffe
a year ago
Sucked took car in for inspection said needed front tie rod replaced. Gave me a quote over $400.00!! Got it done for $205.00 and then gave me a hard time to get inspection sticker!! Like my fault they over priced big time!! Won't go back for sure over priced BIG TIME!! Would give minus star!!!
Kelsy Smith
a year ago
I took my car for an inspection and this was the first time visiting Carlton s. I had to have a part that was going to be an expensive one and they took the time to look around for the cheapest part they could find and told me what it was called so I could do my own research as well. I was able to get the part myself and they got me in the next morning right away and got my inspection sticker on. I will be a forever costumer from that alone but the woman at the front was so helpful and sweet and made it easy to trust after having so many bad experiences with other mechanics, and that sealed the deal! Thank you so much!Service: Vehicle Inspection
Antonio Stanford
3 weeks ago
Very polite and understanding and explained everything clearly.
Kayla Simpkins
a year ago
I ve been going to Carltons Auto Service for a few years now, and they have phenomenal customer service. They will have you in and out in a timely manner. They pay attention to detail and keep you up to date with new oil changes, tire rotations, etc. If you ever have any questions they will have the answer.Services: Tires, Tire rotations, Oil changeServices: Tires, Tire rotations, Oil change
James Hackett
2 years ago
Had my truck serviced because it was running very rough. Was promised the track back in one day.. At the end of the day. They tell me they didn't fine anything wrong on the machine. It ran horrible so I insisted they test it again. They finally agreed and they saw something wrong. $1100 later and another day,, it was fixed and it did run right. I also had them repair a leaking exhaust manifold the next week. Was again promised a 24 hr turnaround. 8 days later and $780, it was finally fix but. It seems to be right. I discovered that the center hub on the front wheel was missing. I brought this to their attention and they told me they had nothing to do with that. This was an insult because you could not replace the exhaust manifold if you don't remove the front tire. The owner finally conceded and agreed to look for another hub. 2 weeks later, I haven't heard anything. Would I go there again, ???? They did do the work correctly, was expensive and lost my parts but, I may still use them if I needed work done. But, in my world, integrity is a big thing.Services: Exhaust, Engine repair
Tamara Eastman
8 months ago
They did excellent work on my car! My only trouble was trying to get ahold of somebody on the phone, but I eventually did.
First Name
5 years ago
Super friendly staff. Reasonably priced. Made the process of fixing my car easy and explained everything. Will continue to use them for all of my car needs. I trust them which is especially great considering I am a single woman with no car knowledge at all. They go above and beyond to make sure my son and I are safe on the road.
Hugh Buchanan
a month ago
Went in for a tire repair and was in and out in under 20 minutes. They are always fast and there work is impeccable!Service: TiresService: Tires
Wendy Logan
3 years ago
I bring my mom here to drop her car off for service. The staff is friendly. They are always fair and honest about what needs to be done. And they do the work in a timely manner. A hidden gem in Colonial Heights that I recommend every chance I get.
Kristena Mitchell
8 months ago
6 years ago I left a stellar review about this place. Man has it changed. Sherry is the only one who can talk to customers but she s never in the office. A 2 day repair has taken weeks, without communication. Sherry is NEVER there and the receptionist caught an attitude with me for even daring to call for updates. This is my last repair here. So disappointed, I used to trust them so much.
Laurie Lyons
5 years ago
I was recently at Carlton s for an oil change, tires rotation and air filter change.I have been going to Carlton s for a few years for inspections. I was not aware that Carlton s was a full service garage until I was speaking with someone who was having work done on their car and they began telling me what they were having done to their vehicle at Carlton s; and I have been taking my SUV back since.All the staff are very polite and helpful. I ve always felt comfortable whenever I have been there. The even offered me a bottle of water while waiting for my SUV. I waited while they have performed the services on my Equinox and was surprised that I wasn t there long.Carlton s has definitely earned my business as they are honest, accommodating and do not try to sell you a service or something you do not need.
Jay Price
4 years ago
Good people. Great work and affordable. We felt welcomed from the moment we walked in and they kept us up-to-date through the repair - so we had no surprises at the end! Knowing they guarantee their work made them an easy choice.
Michael Mastronardi
6 years ago
Took my 96 Honda Accord in for my AC not cooling, an alignment and a State inspection. A good friend recommended Carlton's. This is the first time I've dealt with them and I was pleasantly surprised that I was treated as if I'd been coming to them for years! They ACTUALLY listened to what I told them ( I have a background in gas and diesel mechanics). I even found my comments typed out on the work order. They performed the work exactly as they said they would and did not charge me an arm and a leg for it. Yes, they were reasonable and relatively fast for an AC repair. I will definitely be using Carlton's again.
Ayman Ijnaid
4 months ago
Work done is great, but bill is relatively high
Millisa Pettaway
a year ago
I was calling about getting something towed and she said we don't do that anymore so someone said call BT towing and guess where they are??? At carltons. Why couldn't she just tell me she would put me on hold and get someone to talk to. Smh
Dana Harrison
a year ago
Carlton s was great about finding a time to get me in quickly! I have been using them for years and they are great! It is so nice to have a place that I trust!Service: Auto maintenanceService: Auto maintenance